57
poor

TaxAct Express | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
14 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
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Good
 
Epic
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Android unitQ Score
Android User Feedback
67%
Android
8 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
4 Reports
User Feedback
33%
iOS
4 Reports
67%
Android
8 Reports
TaxAct Express - Latest Quality Issues
iOS
May 9, 2021
Not actually free
You'll get through the whole process before it tells you that you have to upgrade to the $50 version to actually file your taxes. Total scam.
Android
May 5, 2021
I am a retired enrolled agent so I get very irritated with your pop up tax expert. I do not need it and I see no way to turn it off. Will probably find another software for next year
Android
Apr 23, 2021
Terrible experience. It worked fine until this year! I used it for the last 3 years and now that I'm doing this year's taxes, I can't get in to my account. Tried changing my password and it won't let me in with the new credentials (did this a few times). I just want to access my old returns. I'll never be using this service again though. I can't even get support for this issue. Terrible app and worse customer service/support.
iOS
Apr 18, 2021
App keeps crashing!
Plz fix app it keeps crashing every time I begin to open account
iOS
Apr 15, 2021
Absolutely horrible
I put my W-2 in 4 times and it won't stick. I put in for help then bam $60 added. They are trying to force you to pay. Disgusting app
iOS
Apr 15, 2021
Worthless
Would not let me do anything with free version
Android
Apr 9, 2021
Didn't work. Kept going back to the home screen when my tablet auto-rotated. I gave up after I locked the rotate feature and still had problems with my info not saving. Just go to the website. Less frustrating.
iOS
Apr 7, 2021
This is the worse tax app I’ve ever used.
First of all it's always reloading, and running me around in CIRCLES but had no problem correctly taking my money before it even let my file. It's taking entirely too long and I won't be using this again would not recommend it's too confusing and hard to deal with also fees scammy.
iOS
Apr 3, 2021
Does not function
Taxact is better than turbo tax, but download this app be ready to type in your username and password, and receive a verification code to your Cell number and email about 500 times and accomplish nothing.
TaxAct Express - Product Description
Overview:
TaxAct® is making it surprisingly easy to prep and file your taxes right from the palm of your hand. Just download the TaxAct app and it’ll guide you through the process - maybe even help you find surprisingly legal deductions along the way. Oh, and guess what? TaxAct guarantees that you’ll get your max refund.

Key Features:

* Prep and File anywhere, anytime
* Touch ID / Face ID support for quick and secure log-in experience
* Personalized product recommendations based on your situation
* Supports all online products: Free, Deluxe+, Premier+ and Self Employed+
* Switch seamlessly from app to desktop, and pick up right where you left off
* Step-by-step guidance with accuracy checks along the way
* Maximum refund and $100k Accuracy Guarantee*
* 2-factor authentication security feature
* View, print, or save your Federal Return PDF
* Quick Tips – these help you navigate through your return seamlessly
* Quick and easy customer support and feedback options
* Check out what’s new below to learn more about HOW we can help you maximize your refund* this tax season

*Maximum Refund and 100k Accuracy Guarantee: If you receive a reduced refund or increased tax liability, or pay penalty or interest because of a TaxAct error, we’ll cover such charges and pay you the difference in the refund or liability up to $100,000. Guarantee only applies to software errors and does not apply to errors attributable to the user. Go to taxact.com/company/accuracy-guarantee for more information.

All TaxAct offers, products and services are subject to applicable terms and conditions located at taxact.com/legal-notice
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