12
poor

TfL Oyster and contactless | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 7 Days
Category: Travel & Local
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
35%
Android
48 Reports
iOS unitQ Score
iOS User Feedback
65%
iOS
90 Reports
User Feedback
65%
iOS
90 Reports
35%
Android
48 Reports
TfL Oyster and contactless - Latest Quality Issues
iOS
Apr 18, 2024
Still can’t top up using Lloyds
Modal dialog with payment approval is out of the screen
iOS
Apr 18, 2024
Buggy, laggy, unreliable
The UI is just a nightmare.
iOS
Apr 18, 2024
User unfriendly
Doesn't autofill passwords - doesn't allow paste into password box - useless on the go
iOS
Apr 19, 2024
T
It used to be a great app but now doesn't update your balance when you use it so without logging onto website you have no idea what your balance is.
iOS
Apr 19, 2024
Rubbish
I put £20 on my Oyster card at Kings X on 15 April. Today (19 April) it has still not appeared on my card. It can take up to 5 working days to appear back in my bank account. I have looked at the transactions for this week on my Oyster and it shows one days travel but not all the travel I have done has appeared. I am showing a balance of £5.80 but I was not able to pay with my Oyster card on the bus. Rubbish, rubbish, rubbish. My advice is to top up with cash because I was told that the transaction will appear immediately on my Oyster. It's either that or use my bank card.
iOS
Apr 19, 2024
Can’t add oyster card
Have tried to link my oyster card for 2 days and keep getting the error that my card cannot be added due to technical difficulties. What's the point of the app if I can't add my oyster card?! Ridiculous
iOS
Apr 19, 2024
Resolution with large fonts, zoom view
Resolution with large fonts, zoom view all messed up in your app , it is not compatible everything get messed up, history, words etc, except your oyster card tfl rest all apps on my phone perfectly visible
iOS
Apr 20, 2024
Pretty poor
Logging you out and making you remember that complex password you've been advised to create, because a) it doesn't autocomplete from the iOS saved passwords and b) won't even let you paste it in. Who designs an app like that?!
Android
Apr 22, 2024
It stops working and is only used to know the balance... It's silly
TfL Oyster and contactless - Product Description
Manage your adult Oyster and contactless cards on the move with the app.

• Top up pay as you go credit 
• Buy adult rate 7 Day, Monthly and Annual Travelcards, and Bus & Tram Passes
• View your Oyster card and contactless journey history
• Check contactless payments
• Check your pay as you go balance and see season tickets
• Check if you have any incomplete journeys
• Allow notifications when your pay as you go balance falls below a certain amount, or your Travelcard is about to expire

When you top up your credit or buy a Travelcard or Bus & Tram Pass, it will be available to collect after 30 minutes when you touch your Oyster card on a yellow card reader as part of a journey on any London bus, or at any Tube, DLR, London Overground, TfL Rail or National Rail station within the pay as you go area, tram stop or River Bus pier.
 
Keeping on top of your spend is easy; see the date, time and cost of your journeys from the last 8 weeks.
 
Customers who have not already added their contactless card to an online account can do so at contactless.tfl.gov.uk.
 
The TfL Oyster and contactless app will request access to your camera. This is so that you can scan your payment card. We will never store the scanned pictures. Alternatively you can enter the card details manually.
 
You can’t currently add Oyster photocards to this app.
You can’t currently buy discounted tickets through the app.

For security reasons TfL Oyster app is not supported on rooted devices.

Please provide any feedback using this link https://www.tfl.gov.uk/app-contact
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