100
epic

The Parking Spot® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Travel
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
95%
Android
54 Reports
iOS unitQ Score
iOS User Feedback
5%
iOS
3 Reports
User Feedback
5%
iOS
3 Reports
95%
Android
54 Reports
The Parking Spot® - Latest Quality Issues
Android
Dec 14, 2022
This is a good concept but their app is inaccurate & undescriptive as to exactly where they pick up at the airport. For the occasional traveler that does not use them regularly this does not work. We hauled luggage all over the pickup area for 30 minutes seeing their buses pass us by before the 5th atrendant outside the airport finally sent us in the correct direction. If the app had said go to Zone 1 vs Hertz Rental car this would not have been an issue.
Android
Dec 15, 2022
Site experience was good, but high rates comparing to competitors in same area
iOS
Dec 17, 2022
Don’t book via Spot Hero
Booked a reservation via SpotHero app. Tried to extend by 1 day and tried charging me $223 extra for 1 more day. I was basically held hostage and SpotHero said that The Parking Spot doesn't allow refunds. I've used The Parking Spot many times before and now because of the 3rd party vender they do business with, I no longer will ever use them. Poor partnership. I basically paid not to park and had to do a separate reservation. Yes, I picked a completely separate parking company.
Android
Dec 19, 2022
Prices don't reflex my military rate. I went to office to get it changed, but only see AAA rate. Now I reserved my parking and it is $20+ per date vs $8 - $11 which is unacceptable! There is no one to talk to and I stay too far away to drive there to talk to someone. Made reservation anyway and hope to use free parking stays when checking out.
Android
Dec 20, 2022
It was okay .. kind of lagged to wear you had to hit the same button to get app to move to next screen
iOS
Jan 3, 2023
No ability to update reservations
Plans change. Wanted to add days to my reservation. Agent told me I have to pay twice. The only company in the travel industry that does not allow same day reservations and does not allow adding days to reservations.
Android
Jan 6, 2023
Had some trouble with the app; had to re-enter information and didn't recognize my prior account
iOS
Jan 11, 2023
App isn’t working
Can't get it to Load at all
iOS
Jan 22, 2023
It’s great but…
The app is great for making reservations and quick access to your confirmation but every time I check in after my flight lands the app says the location has been informed and my car will be ready at valet but it never is I always have to provide my ticket and wait for them to retrieve it. There's definitely a disconnect between the app and the location for valet services.
The Parking Spot® - Product Description
The Parking Spot app makes it easier than ever for anyone parking and flying out of an airport near any of The Parking Spot’s 38 locations to make reservations, join The Spot Club frequent parker program, redeem points for free parking, and to spot our signature shuttles to make the trip home even better.
·         With the TPS Shuttle finder, guests can see the shuttles on the road as they near, for that peace of mind to know your ride is on its way
·         With reservation functionality built into the app, guests can make sure there is a spot waiting for them
·         With Spot Club frequent parker program account access built in, members can view their points and other account information
 
The Parking Spot is more than just a space to park your car. We focus on hospitality, making it easy, comfortable and affordable to get a superior airport parking experience. Founded in 1998, The Parking Spot is the leading near-airport parking company in the United States.
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