68
poor

TIER - Move Better | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Tier Mobility GmbH? Unlock additional insights
Android unitQ Score
Android User Feedback
65%
Android
288 Reports
iOS unitQ Score
iOS User Feedback
35%
iOS
156 Reports
User Feedback
35%
iOS
156 Reports
65%
Android
288 Reports
TIER - Move Better - Latest Quality Issues
iOS
Jan 27, 2023
Rethink pricing!
A ride of 31min (at the end of which I still have to walk 10min to my destination, because the scooter can only be released at designated parking lots), for which I need a total of 20min by bike from start to finish, costs me 6.90€. The same ride with a VW up! of the local free-floating carsharer costs me 5,20€, I can take 3 people and luggage, and park the car in front of my front door. Sorry, that's pointless.
iOS
Jan 27, 2023
Beware of e-bikes
The app is wonderfully designed. A simple operation is given. Mopeds and scooters work great, but beware: the majority of e-bikes just don't work. Often you start with a green light and after a few minutes the lights go out and the bike switches off. I have used maybe 10 e-bikes to date and at least 6 have done so. Don't waste your money and prefer to ride a scooter or scooter. PS: The support couldn't help me either
Android
Jan 27, 2023
Not worth it they charge me 20 Sr for 5 mon and broken scooter
iOS
Jan 27, 2023
Worst service
First time I used this app just Log in I was charged 20dh when I ask them to refund they say it will take 2-14 days wow nice way to make money and there was no help from them rude customer service his is Zaharia
Android
Jan 27, 2023
Stay away from TIER! I used the app for 2 weeks in Berlin for the daily commute to work. At 8(!) of 10 days I had problems on the 15 min. round trip: the engine did not start, after a few 100 meters the engine suddenly switched off. And these were NOT isolated cases! One day I had to change the vehicle again and again. After 5(!) Vehicles nearby all didn't start I had to walk the rest of the way. Never again!! There was also no refund.
Android
Jan 28, 2023
It's a waste of money on faulty scooters, and reporting problems does not work, a failure.
Android
Jan 28, 2023
Why would you like to reserve 1000 HUF on the OTP card for each use? So if I want to use say 1 day 5x I want to use the 5000 ft deposit that I will get back sometime in 7 days? 😂 It's a joke. Plus, I didn't get the 50% discount either. Because of this, 1 star.
Android
Jan 28, 2023
Suddenly, no longer takes PayPal, but only credit card. Sorry, that's not an option for me, use Moin now.
Android
Jan 28, 2023
I really like to drive with animals but for some time the vehicles are in very bad condition The app does not work properly anymore e.g. when I want to chat with employees everything is in English
TIER - Move Better - Product Description
OUR MISSION: NO EMISSION

TIER is reinventing how we travel within our cities by offering shared electric micro-mobility options as an alternative to traditional forms of urban transport. Take a TIER electric scooter and choose a sustainable and emission-free way to get around.

Our safe and affordable scooters, bikes, and mopeds are fully electric and climate-neutral, allowing you to contribute towards a cleaner, greener, and more sustainable city - all while having fun along the way. 

WHY OWN A CAR WHEN YOU CAN OWN THE STREETS

TIER scooters are conveniently placed in your city to make traveling from A to B hassle-free. Simply rent a TIER e-scooter near you on the map, scan the QR code and go!

• Why take a TIER?
• No CO2 emissions with TIER e-scooters
• Find parking easily
• Beat the traffic
• Save time
• Explore new cities
• Rent to live a get-up-and-go lifestyle
• Ride e-scooters with friends
• Commute with e-scooters to and from work
• Renting = Sharing is caring

To rent rather than to buy is how we take back our cities, and TIER mobility is here to help. Download the app, sign up, and start sharing scooters in seconds. Here’s how to use the TIER app


USING THE TIER APP

TIER electric scooters, bikes and mopeds give you the freedom to explore your city and to get where you need to be in a smart, safe, and sustainable way. Simply open the app and rent a ride with a few simple steps.

HOW TO START A TIER E-SCOOTER & GET GOING

• Download the TIER app, sign up, and add your preferred payment method
• Find a TIER scooter near you on the map
• Scan the QR code on the scooter to unlock it and start a ride
• Push the e-scooter forward to flick the kickstand back
• Put one foot on the board and push off with the other
• Push down the throttle to gain speed
• Let go of the throttle or use the brakes to slow down.
• Surf your city and enjoy the ride!

HOW TO END YOUR RIDE

• Find a safe place to park the scooter and flick the kickstand down
• Open the TIER app and tap 'End Ride'
• Get out there and live your best life!

APP FEATURES

The TIER mobile app is truly mobile. A sleek design and easy-to-use interface allow you to make the most of your smartphone as a tool for fast and efficient mobility.

• NAVIGATE nearby electric vehicles
• SCAN the QR code on a scooter to unlock it
• RING a scooter if you are having trouble finding it
• VERIFY your license to use e-mopeds (not required for e-scooter use)
• STORE minutes and unlocks in your wallet
• REDEEM free rides with a discount voucher or promo code
• REFER friends for free minutes
• SAVE money with our deals in the shop

RIDE MORE FOR LESS WITH OFFERS IN OUR SHOP

Save money with our monthly or daily passes. When you’re on the go, it’s better to pay a flat rate and get the most out of your usage!

• RIDER PLUS skip the unlock fee on every ride + 300 minutes!
• MONTHLY UNLOCKS no unlock fees. Pay only for minutes. 
• DAY PASS enjoy up to 45 minutes during each ride for free + no unlock fees

TAKE A TIER AND JOIN THE REVOLUTION AGAINST POLLUTION

TIER gives you access to sustainable urban travel. With our fleet of shared electric scooters in 100+ cities worldwide, TIER is on a mission to change mobility for good. So whether you're headed to work, class, or just around the block, let TIER get you to where you’re going on our scooters, bikes or mopeds.
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