27
poor

TurboTax: File Tax Return | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
74%
Android
569 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
198 Reports
User Feedback
26%
iOS
198 Reports
74%
Android
569 Reports
TurboTax: File Tax Return - Latest Quality Issues
iOS
Apr 21, 2024
Used Turbo for years, but….
TurboTax has served me for my entire adult career, so I can't give it a 1; however, lately the app is having trouble starting, and even when I do manage to get in, pages won't load; I can't check the status of returns or review files. Not only that, after filing I was told my return would be over $1,000, but the check received was only about $300. I'm sure that can't be entirely Turbo's fault, but such a disparity had to come from somewhere, and with the app crashing like it does, I'm inclined to blame the technology.
Android
Apr 21, 2024
don't use it unless u want your tax money to go straight to turbo tax and not get anything back at all because thats what happened to me
Android
Apr 21, 2024
This app is horrible my return was rejected by the IRS and I needed to make some adjustments to it. But the app would not allow me to make the adjustments needed to be able to file correctly. I went with h&r block and I was able to file correctly and make the adjustments when needed. I will not use TurboTax in the future
Android
Apr 21, 2024
3rd post. 2017 taxe refund never received. 2016 received a card. 2017 received an uncashable check. 2024 can't even file. I hope y'all get sued again.
Android
Apr 22, 2024
NOT GOOD . You want me to pay for something that is suppose to be FREE all of thr other time i filed with you it was free , so why now do you want me to pay ??????????
Android
Apr 22, 2024
This is the most rediculous way to donate your money to some elite 1% A-hole. DO NOT USE USE THIS SERVICE I recommend strongly not to unless you are looking for a return that is basically hustling people with confusing policies and terms if use that don't understand taxes. I got an itemized return as I am a courier $400! Yes $400! and I later find an attourney that would give me one on one advice and step by step instructions and where more $ was hiding. $260 guaranteed audit protection for $30.
Android
Apr 23, 2024
Idk why they promote free if they charge you no matter what. Back than I didn't mind the 50-70 charge but now it's so pricey I'm better off going to H&R block or someone local. Intuit has gone down the trash.
Android
Apr 23, 2024
No help at all.
Android
Apr 23, 2024
It's becoming horrible. Can't log in, won't let me choose that I filed with turbo tax, won't let me choose any prices to continue. Like I cannot get into it at all
TurboTax: File Tax Return - Product Description
America's #1 Tax Prep Provider - over 40 million returns were prepared last year with TurboTax.  

TAXES REDEFINED. From do it yourself to we do it for you, the choice is yours.
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FILE YOUR OWN TAXES
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• $0 Fed, $0 State, $0 to File with Free Edition for simple tax returns only.(1)
• We make doing your own taxes easy. Start for free - pay only when you file your tax return or pay for TurboTax using your federal tax refund. Fees apply.(2)

FILE WITH EXPERT HELP
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• Talk live on screen with a real tax expert for unlimited tax advice and an expert final review before you file with TurboTax Live. 
• NEW this year, connect with a dedicated expert who'll do your taxes for you—start to finish. You can be 100% confident your return is done right, guaranteed.(3)

GET STARTED EASILY
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• Snap. Tap. Done. Snap a photo of your W-2, answer simple questions about your life, and e-file securely from your iPhone or iPad.  
• Get your taxes done right anytime from anywhere. Seamlessly switch between your devices and securely pick up right where you left off when it's convenient for you.
• Up to a 50% head start on your taxes with year-over-year data transfer of your prior TurboTax return.
• Face ID, Touch ID and Passcode - Get secure access on your mobile device using the latest technology.

FEEL CONFIDENT
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• Maximum Refund Guaranteed - On Average $3,267.
• TurboTax coaches you every step of the way and automatically verifies as you go, so you can be confident your taxes are done right.
• ExplainWhy™ - Understand the “why” behind your tax refund, in a tap.
• CompleteCheck™ – Get the green light to file. Before you file, CompleteCheck™ will run an in-depth scan of your return and guide you through any final changes so you don’t miss a thing with accuracy guaranteed.
• Support when you need it - Access TurboTax support to get all your questions answered. Available in English and Spanish.
• Personalized home page - A single place to view your progress, track your return status, and get access to tax tip articles on life events, deductions, and much more.
• Track your return status with push notifications - We'll make it easy to stay informed about your e-file return status with notifications sent straight to your phone or tablet.

See full disclosure and disclaimers here: https://turbotax.intuit.com/corp/mobile-apps/turbotax-disclosures/

1 TurboTax Free Guarantee – $0 Federal + $0 State + $0 To File offer is available for simple tax returns only with TurboTax Free Edition; a simple tax return Form 1040 only OR Form 1040 + Unemployment income. Offer may change or end at any time without notice.

2 TurboTax pricing is based on your tax situation and varies by product. Actual prices are determined at the time of print or e-file and are subject to change without notice. Special discount offers may not be valid for mobile in-app purchases.

3 100% Accurate Expert Approved Guarantee: If you pay an IRS or state penalty (or interest) because of an error that a tax expert or CPA made while providing topic-specific tax advice, a section review, or acting as a signed preparer for your return, we'll pay you the penalty and interest.
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