40
poor
Virgin Money Credit Card | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
81%
Android
60 Reports
60 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
14 Reports
14 Reports
User Feedback
19%
iOS
14 Reports
14 Reports
81%
Android
60 Reports
60 Reports
Virgin Money Credit Card - Latest Quality Issues
Android
Apr 10, 2024
You can no longer make payments via debit card in app. Took me half an hour to pay via phone they want you to pay by signing into your bank account telling you just how safe and simple it is blah blah. Closed my accounts because this feature was lost and it's too complicated to do it over the automated system.
Android
Apr 10, 2024
Will not add multiple cards
Android
Apr 11, 2024
poor customer service
Android
Apr 12, 2024
Avoid, can NO LONGER PAY THE BILL BY DEBIT CARD IN THE APP.... you have to call and go through multiple press this number,press that number, then a stupid long wait,so far ive managed to pay 5 cards and check emails,do a mortgage search, and still on hold to pay just this card... absolutely disgusting, especially as you used to be able to pay in the app, if payment by debit card is Not put back on the app, I WILL LEAVE VIRGIN MONEY
Android
Apr 12, 2024
This app used to be nice and friendly to use,now I can't even open the app,it just closes and crashes.I don't know what's happened, but it needs a fix quickly.
iOS
Apr 15, 2024
Frustrating app
Too many times now I've tried to carry out an internet transaction and when it diverts me to this app to approve it nothing happens when you select authorise payment, the ‘M' just spins and no matter how long you leave it nothing happens. Tried to go through chat feature on app, it doesn't work, just a white screen with a back button, doesn't load and no option to load. Useless app.
iOS
Apr 15, 2024
Live chat
Live chat doesn't seem to be working for me. I select live chat, it goes through to the page but it's blank. I've checked to make sure my phone is not blocking pop ups but still not working. Any advice would be appreciated.
iOS
Apr 17, 2024
Clunky, awful app. 10 screen changes to make a payment.
I openly state upfront, I loved the previous bank it was, Yorkshire Bank, and after initial r]teething issues, their app experience was sweet and both the credit card and the current account resided in the self-same app. Halcyon days…now, I just made an extra one-off payment from my current account, to the credit card using the credit card app Virgin supply, this app…it invokes the safari browser, it invokes the current account app, as well as this app…the screens flick this way and that, I feverishly search each new an unfamiliar page thrown at me, and tap the next different thing to move the sluggard process on… This is garbage as a process not least because it looks EXACTLY like it would if a hostile actor were trying to scam you. The flicking of pages and in and out of the browser, screams ‘junkyard app', and ‘cobbled-together' is the best description I could come up with. It's a security risk and a clunky bunch of garbage, I assume it's to do with the latest takeover of this bank. As a customer I am not impressed. I genuinely hate my bank now. It's not even funny, they're rubbish and interactions are like being in the 1970's like I say. I did the 1970's, I don't want to go back there. A terrible and backward bank that has made my banking experience much worse.
Android
Apr 20, 2024
what you did with the payment method... before it was nice and easy to make a payment... and now some circus... I have a problem to make a pay
Virgin Money Credit Card - Product Description
Manage your Virgin Money or Virgin Atlantic Credit Card. Our app is the easiest way to stay in control. Check your balance, manage your payments, and master your spending. Do all this and more from your phone. * GREAT FEATURES FOR YOU * Track your balance and transactions in real time - View your latest transactions immediately and keep a check on your balance. Manage your payments - Set up and manage your Direct Debit, make a debit card payment, and make an extra payment. Make transfers - Transfer a balance from another credit card or move money into your bank account. Freeze card - Temporarily freeze your card to stop it being used and unfreeze it at any time. Easily and securely view your PIN - Use the app to view your PIN instantly. In-app chat support - Get instant answers to your credit card queries with 24/7 in-app chat support. Sign in with your face or fingerprint - With Touch ID or Face ID. * EXCLUSIVE TO VIRGIN MONEY SLYCE * Spread payments to suit you - All the flexibility of buy now, pay later – Slyce any spend over £30 into 3, 6, 9 or 12 monthly instalments. See future payments - Keep track of what you owe and view all upcoming payments in the handy Payments View. Get clued up on credit - Level up your financial know-how with a host of in-app tips, videos and guides Boost your credit score - See your Experian credit score and discover how you could boost it with our handy hints and tips. * VIRGIN ATLANTIC CREDIT CARDS * View Flying Club points - View the points you’ve earnt during your last statement period. Before you get started, remember the app is for primary cardholders only. Ready to go? Once you’ve downloaded the app, you’ll just need your card to hand. We’ll walk you through the rest during registration and get you set up. Please remember that at the moment you can only use the app on one device, so choose the one you use the most. Privacy Notice – How Virgin Money holds and uses your information – https://uk.virginmoney.com/virgin/security.jsp
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