48
poor
Zipcar: cars on-demand | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
28 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
67%
Android
39 Reports
39 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
19 Reports
19 Reports
User Feedback
33%
iOS
19 Reports
19 Reports
67%
Android
39 Reports
39 Reports
Zipcar: cars on-demand - Latest Quality Issues
Android
Apr 17, 2024
Trash..they will overcharge ya acct..double charge u for trips and lock the car on you...if u don't pay that second fee...Hate them now and I use to get these cars all the time yrs ago...when they were waaay better .not to mention how customer service reps(Max) will hang up on u and then u gotta start the phone process over..Not to mention all the reps I spoke to weren't even in the United states.🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️🗑️ Go with turo, or another car rental .DON'T TRUST this service at all
Android
Apr 17, 2024
Good when it works. Frustrating when there's a problem. I've been zipping since 2012? Some time ago, their call center moved overseas, now talking to their reps is frustrating: the call quality isn't great, the reps don't understand American street and highway names, and the reps don't understand the car names when you say them. As others write, reservations may change without notice, and they don't have a good method for transferring your reservation if the car is broken before you arrive.
iOS
Apr 17, 2024
Finicky Bluetooth unlock
I've been stranded twice now because the app doesn't work. Bring back the unlock cards!!
Android
Apr 17, 2024
Zipcar auto charged me after the trial period. They charged me for three months with zero rides used in total. When I asked for a refund they only gave me a refund for the last month. Predatory pricing at its finest! Great work, Zipcar!!
Android
Apr 17, 2024
Wrongly charged me for cleaning fee and did not resolve my ticket (I submitted evidence) despite promising 2 times that a refund would be issued "tonight". I was a user for 2 yrs but you should beware because one day they could also give you a surprise $50 bill and refuse to resolve the problem timely
iOS
Apr 18, 2024
Terrible User Experience
Coming from Portugal, I was able to book a car in London using my account. After the booking was made I then tried to update the app on my phone to access the vehicle and the app is no longer available on the Portuguese App Store. This meant that I had to cancel my booking because there was no way for me to access my car without the app and yet there was a way to book the car using the website.
iOS
Apr 19, 2024
Stuck in the middle of the street
So I rented a Kia Soul and everything was going good until late in the evening when I stopped at a red light and when I tried to drive it wouldn't move. So here I am stuck in the middle of the road and blocking traffic, so frustrating! I put it in park and then back into drive and the darn thing started rolling backwards smh I had to use the emergency break cause the break petal wouldn't budge, thank goodness I didn't hit the person behind me. Luckily a nice guy was driving by helped push me into the gas station lot that was right there. This experience has made me nervous about renting another vehicle from this app.
Android
Apr 19, 2024
Cars won't open. Thanks for ripping me off.
iOS
Apr 20, 2024
Customer service can’t be worse
I got the app and paid for the application fee + the monthly membership cost totaling around $37. I then tried to rent a car and it would give me an error at the checkout. I tried choosing different cars too. The payment for all tge fees went through just fine, so it definitely want my card, however I still tried 2 other cards and it still wouldn't work. After spanking AN HOUR on this app and web (tried both to make sure the bug is on both platforms) it was already too late for me to go to a car rental as they were closed by then. If I didn't start the process with this Zipcar I'd make it. It's very frustrating, I almost had the trip rescheduled with 3 people depending on me, the support team replied to my request and said “we don't refund application fees”. Give me my $25 that's absurd. I paid you for what? For canceling the trip and loosing an hour of my life?
Zipcar: cars on-demand - Product Description
With the free Zipcar app, you can find cars and vans in your neighborhood and across the globe–and (if you're a member) reserve and unlock them, too. Gas, mileage, dedicated parking, and insurance options* are included in every reservation. *See web site for details Download the app now. The open road awaits! 9 GREAT THINGS MEMBERS CAN DO WITH THE APP: 1) Reserve a Zipcar by the hour or day 2) Choose from a variety of vehicles—sedans, hybrids, vans, and more 3) Sort cars by available time, make, and model 4) View your upcoming reservations 5) Get directions to your Zipcar 6) Easily locate your reserved Zipcar by honking its horn 7) Unlock and lock your Zipcar 8) Tap to speak to the friendly local Zipcar team 9) Change, extend, or cancel reservations on the go ABOUT ZIPCAR Zipcar is the world’s leading car-sharing network, driven by a mission to enable simple and responsible urban living. With its wide variety of self-service vehicles available by the hour or day, Zipcar brings freedom, flexibility, and convenience to urban areas and university campuses in over 500 cities and towns across Canada, France, Spain, Taiwan, Turkey, the United Kingdom, and the United States. Zipcar is a subsidiary of Avis Budget Group, Inc. (Nasdaq: CAR), a leading global provider of vehicle rental services. More information is available at zipcar.com. NOT A MEMBER YET? Download the app to see which Zipcars live near you and learn more about the service. Then join to reserve, honk, and unlock Zipcars with your iPhone. To hear what current members are saying and join the conversation, find us on Facebook or Twitter (@Zipcar). To learn more about Zipcar or to sign up, visit zipcar.com. WHAT NOW? Join our million members and give us a try! Let us know what you think, tell a friend, and rate us, too.
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