One unbiased view of every support interaction across humans and AI. Know what’s working, what’s breaking, and what’s driving your outcomes.
Trusted by the teams behind the world's best products
Unbiased AI QA across every support interaction — human or automated — with real-time insights and complete visibility.
unitQ Support QA uses AI to ingest and analyze signals from voice, chat, email, messaging, IVR, bots, and more — connecting with your ticketing and CRM platforms to surface trends, gaps, and opportunities hidden in every conversation.
Build scorecards with dimensions like empathy, tone, compliance, deflection accuracy, and handoff quality. Bots get independent audits. Agents get clear coaching targets. Every conversation scored in real time.
Monitor every interaction for missed steps — a skipped discount offer for an at-risk customer, a forgotten identity verification, an escalation that never happened. See exactly where the process breaks and who needs coaching.
AI maps every behavior to business outcomes in real time, for agents and bots alike. Know which steps drive retention, which gaps cause churn, and where improvements will have the biggest impact.
unitQ Support QA is unitQ’s AI-powered support QA platform. It analyzes 100% of support interactions — human agents, chatbots, and AI — for unbiased quality intelligence.
It analyzes every conversation, not just 2% — eliminating blind spots and catching issues traditional QA misses across all channels.
Yes — independently of the bot platform’s own reporting. It detects failed intents, fallback loops, incomplete handoffs, and true deflection accuracy.
