Drive company growth with real time user trends
Transform your company strategy with AI user insights delivered in real time to all teams - engineering, product, support, and marketing.
Make data driven decisions grounded in user insights
Unite teams around real time user feedback
Align product, engineering, and support teams around a single source of truth for user feedback.
Improve the quality of your products and services
Leverage real time user insights to inform product roadmaps, fix user issues, and resolve support tickets.
Reduce product, engineering, and support costs
Improve the quality of products and services to reduce time spent fixing bugs or resolving support issues.
Keep all teams driving towards the same goal
Create cross-functional alignment by empowering all teams in your organization with user insights they can trust. Ignite growth by putting the user at the center of every company decision.Impact Analysis
Identify growth opportunities in real time
Capitalize on AI‑powered insights from user feedback to identify new services or product lines to increase customer satisfaction and boost revenue.AI Summarization
Stay ahead of the competition
Benchmark your products and services against key competitors to keep a pulse on the market and find opportunities to increase your share.
Loved by category leaders
We've been leaning into unitQ to understand what our customers are saying at scale, separate out signals from noise and expedite getting insights into the hands of the key decision makers.
unitQ captures user feedback data from so many sources, but then also automates the categorizations, evaluates sentiment, and gives us real product quality insights without any extra effort.
Pinterest is in the business of inspiring people and you cannot inspire people if they're having a less than ideal experience on your app. Seeing both ticket data and publicly available user feedback flow into one tool and being able to slice and dice by app version, country, language, platform, etc in real time is gold for us.
We really care about what makes our customers happy, or unhappy, from the moment they convert to ongoing delivery, meal prep, loyalty rewards, and more. But our process for gathering user feedback relied on manual effort so we couldn't quickly see sentiment, recognize trending issues, or track quality issues over time. That's why we embraced unitQ.
We've been able to spot new bugs, track sentiment of new product releases, monitor our app store performance and measure the impact of each quality monitor on specific KPIs.