Drive marketing ROI with real time user insights
Inform marketing campaigns, product launches, and messaging with AI insights from real time user feedback.
Know what users like and dislike to drive targeted marketing
Measure the success of product launches
Track user sentiment following every product release to predict user adoption and retention.
Get user research automatically
Know what satisfies your users to inform product roadmaps and drive personalized campaigns.
Leverage one source for all user feedback
Arm product and marketing teams with a single source of truth for user feedback to launch best-in-class products.
Identify top drivers of user sentiment
Discover the driving factors behind positive and negative user sentiment to develop targeted marketing campaigns to attract and retain new users.
Unlock new ways to position products
Pinpoint new use cases, success stories, and untapped product opportunities hidden in user feedback to develop compelling messaging, target new buyers, and increase revenue.
Track the impact of product launches
Monitor how users react to product releases in real time by summarizing all related user feedback in clicks.
Loved by category leaders
We've been leaning into unitQ to understand what our customers are saying at scale, separate out signals from noise and expedite getting insights into the hands of the key decision makers.
unitQ captures user feedback data from so many sources, but then also automates the categorizations, evaluates sentiment, and gives us real product quality insights without any extra effort.
Pinterest is in the business of inspiring people and you cannot inspire people if they're having a less than ideal experience on your app. Seeing both ticket data and publicly available user feedback flow into one tool and being able to slice and dice by app version, country, language, platform, etc in real time is gold for us.
We really care about what makes our customers happy, or unhappy, from the moment they convert to ongoing delivery, meal prep, loyalty rewards, and more. But our process for gathering user feedback relied on manual effort so we couldn't quickly see sentiment, recognize trending issues, or track quality issues over time. That's why we embraced unitQ.
We've been able to spot new bugs, track sentiment of new product releases, monitor our app store performance and measure the impact of each quality monitor on specific KPIs.