Quality degradation at Aena  
Users report higher volume of Quality Issues than usual
49
poor

Aena | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
75%
Android
77 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
26 Reports
User Feedback
25%
iOS
26 Reports
75%
Android
77 Reports
Aena - Latest Quality Issues
iOS
Jun 9, 2024
Don't let in
It won't let me connect. Meter my username and password and nothing, it says that the wrong username or password. I changed the password and nothing. In the end I had to do everything for the web
iOS
Jun 11, 2024
I can't log in with my data
It gives me a user or password error and there is no way, from the browser it enters well and from the app nothing.
iOS
Jun 11, 2024
Not everything needs an app
Almost missed my flight because of this app because you need to download it on bad WiFi to get access to the “Fast Lane”. Then it requires to set up an account, insert address, telephone number, wait for the confirmation email… NO APPLE PAY!! People buy the fast lane because they are in a rush… don't make them go through a 10min set up process when you could just accept card or cash at the desk! Airport: Barcelona BCN
iOS
Jun 12, 2024
Does not let access
As other users have said before, I am not able to log in with my username and password in the app. I enter the website without any problem. I have already changed the password several times and it remains the same
iOS
Jun 13, 2024
No works
I have been registered for years and in this App they tell me that the credentials are wrong but when I enter with them on the website I enter perfectly
iOS
Jun 13, 2024
No works
It is impossible to access with the registered username and password with which it is accessed from the computer.
Android
Jun 13, 2024
It has stopped working for me
iOS
Jun 15, 2024
App password / web error OK
There is no way with the password, from the App it gives me an error over and over again. I keep updating it, and there's no way for the app to recognize the new ones I'm posting. I delete it, and I continue to use my web version that at least works.
Android
Jun 16, 2024
inaccessible with my AENA registered user data, even after changing the password from the web. Useless app
Aena - Product Description
The official Aena app offers flight information of the 43 Spanish airports managed by Aena, including A.S.Madrid-Barajas, J.T.Barcelona-El Prat, Palma de Mallorca, etc. 

Download the app so you can:

• Plan your trip, scan your boarding pass or search for your flight, destination or airline directly (trace your flight up to 2 weeks in advance).
• Receive real-time notifications and custom offers: terminal of arrival or departure, check-in desk, departure gate, baggage claim, discount coupons, etc. 
• Detailed maps of the airport: security and passport filters and controls, restaurants, cafés, shops, car hire, etc.
• Move around the airport calculating routes from one point to another with the AenaMaps service. Available at A.S. Madrid-Barajas, J.T.Barcelona-El Prat, Málaga-Costa del Sol and Alicante-Elche Miguel Hernández
• Request PRM services directly from the App.
• Book or purchase Parking services, VIP Lounges, Fast Track or Fast Lane and Meet&Assist.
• Check all the promotions and active offers at each airport.
• Exclusive discounts for Aena Club. Check them all at clubcliente.aena.es
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