34
poor
Aetna Health | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 30 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
41%
Android
46 Reports
46 Reports
iOS unitQ Score
iOS User Feedback
59%
iOS
66 Reports
66 Reports
User Feedback
59%
iOS
66 Reports
66 Reports
41%
Android
46 Reports
46 Reports
Aetna Health - Latest Quality Issues
iOS
Jan 13, 2025
Aetna Health App
I am out of Dapagliflozi (Farxiga) and have been for several weeks. This is an important meditation that was prescribed by my cardiologist. I keep getting a reply med is on hold pending proscriber authorization. I have contacted my doctor multiple times and know for a fact he has sent you authorizations but CVS Caremark still does not sent medication. What do I have to do to get this problem resolved? This med is necessary. PLEASE HELP. NOTE: I managed to get 14 day supply from Walmart the same day my doctor also sent the latest authorization.
iOS
Jan 13, 2025
Remove old prescribers and incorrect prescriptions
The website continues to have old outdated doctors that are no longer my doctors and old prescriptions that show for renewal that are incorrect Unable to correct online
iOS
Jan 13, 2025
Kevin Kistler
App will not access card
iOS
Jan 13, 2025
Forced to Participate
I recently got notified that I had to participate in a CVS Health Optimizer weight management program or else my Rx Wegovy would not be covered. I'm not just taking it for my weight. I'm also working together with closely with my endocrinologist and cardiologist. This is absolutely ridiculous that I'm being extorted.
iOS
Jan 14, 2025
Denial of Claim
I have been in excruciating pain for the past month. I have a torn meniscus. My doctor recommends surgery to trim it and get me out of pain. That apparently your company wants to deny the claim and hope that I'll forget about it. your company says that I need to go to physical therapy. Physical therapy will not repair a torn meniscus. Plus all the pain that I must endure going through physical therapy. I'd like to know since when do insurance companies know better than my doctor?
iOS
Jan 14, 2025
Prescription refill
If you deny my asthma medication, how would you like me to survive? Shame on you
iOS
Jan 14, 2025
Errors with message center
The message center errors out. I am using the desktop website to access my messages
iOS
Jan 14, 2025
Poor customer service
Three calls and a message sent. Still shows wrong primary care physician and haven't received my new card
iOS
Jan 15, 2025
App never works
App never works
Aetna Health - Product Description
The Aetna Health℠ app helps you stay on top of your health care when and where it works for you. With just a few taps, you can find a doctor, see claims and plan information, and access your ID card. You can even talk with a doctor anytime by phone or video. It’s simple. And, it’s all in the palm of your hand. We’re also continuously adding new features and functionality to improve your experience. This app is available to most Aetna members. Members in select plans may not be eligible yet, but we’re continually working to expand access. If you aren’t eligible today, check back in a few months. App features may vary depending on your plan. Connect to care • Search for in-network providers and facilities • See provider ratings and reviews from other patients • Get cost estimates before you get care* • Look up medications by their brand or generic names and learn about side effects • Search for MinuteClinic® locations and services inside select CVS Pharmacy® and Target® locations, and schedule a MinuteClinic appointment* • Talk with a doctor anytime by phone or video* • Connect with COVID vaccine resources Manage your health and benefits • Access your ID card whenever you need it including saving to your Apple Wallet • Track spending and progress toward meeting your deductible* • Check PayFlex® HSA, HRA and FSA account balances* • View your plan summary and get information about what’s covered* • See claims and Explanation of Benefits (EOBs) to get information about what’s covered • Pay claims using your bank account or credit card* • Receive personalized health reminders* • Sync your data automatically by allowing Aetna Health to access your steps and exercise data from HealthKit* Eligible members with benefits through Aetna Pharmacy* can also • View prescription details for you and your family • Get cost estimates for brand name or generic drugs • Search for a pharmacy based on location, distance or other criteria • Refill mail-order prescriptions • Request prescription refills at a CVS retail pharmacy *available for members in eligible plans Aetna and MinuteClinic inside select CVS Pharmacy and Target locations (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.
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