Quality degradation at Aetna Health  
Users report higher volume of Quality Issues than usual
70
fair

Aetna Health | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
100%
Android
138 Reports
iOS unitQ Score
iOS User Feedback
0%
iOS
0 Reports
User Feedback
0%
iOS
0 Reports
100%
Android
138 Reports
Aetna Health - Latest Quality Issues
Android
Jul 19, 2024
It's non responsive at times and it's user unfriendly.
Android
Jul 20, 2024
fingerprint auth keep on getting removed
Android
Jul 22, 2024
Both the app and website are abysmal from the point of UI, usability, and access to info. Finding providers or drug cost are estimates and often way off making these features unusable. Why do plan details have to be mailed to me? Why can I not just access them online or in app. Why can't I see what bills I have due or what was and wasn't paid? What is the point of the app or website if you have to call someone anytime you actually need information or want anything to get done?
Android
Jul 23, 2024
not as easy
Android
Jul 23, 2024
Can't find payments in online app
Android
Jul 24, 2024
the over the counter is a joke
Android
Jul 25, 2024
This app WOULD NOT ALLOW ME TO SELECT AN OPTION FOR MAIL. NOT EVERYONE WANTS TO GO PAPERLESS !!!!!!!! PLEASE REWORK THIS APP !!!! JANET CROSS COLUMBUS OHIO
Android
Jul 25, 2024
Updated app and now cannot open app
Android
Jul 25, 2024
Will not load.
Aetna Health - Product Description
The Aetna Health℠ app helps you stay on top of your health care when and where it works for you. With just a few taps, you can find a doctor, see claims and plan information, and access your ID card. You can even talk with a doctor anytime by phone or video. It’s simple. And, it’s all in the palm of your hand. 
We’re also continuously adding new features and functionality to improve your experience.

This app is available to most Aetna members. Members in select plans may not be eligible yet, but we’re continually working to expand access. If you aren’t eligible today, check back in a few months. 

App features may vary depending on your plan. 

Connect to care
•	Search for in-network providers and facilities 
•	See provider ratings and reviews from other patients
•	Get cost estimates before you get care* 
•	Look up medications by their brand or generic names and learn about side effects 
•	Search for MinuteClinic® locations and services inside select CVS Pharmacy® and Target® locations, and schedule a MinuteClinic appointment* 
•	Talk with a doctor anytime by phone or video*
•	Connect with COVID vaccine resources

Manage your health and benefits 
•	Access your ID card whenever you need it including saving to your Apple Wallet
•	Track spending and progress toward meeting your deductible*
•	Check PayFlex® HSA, HRA and FSA account balances*
•	View your plan summary and get information about what’s covered*
•	See claims and Explanation of Benefits (EOBs) to get information about what’s covered
•	Pay claims using your bank account or credit card*
•	Receive personalized health reminders*
•	Sync your data automatically by allowing Aetna Health to access your steps and exercise data from HealthKit* 

Eligible members with benefits through Aetna Pharmacy* can also
•	View prescription details for you and your family
•	Get cost estimates for brand name or generic drugs
•	Search for a pharmacy based on location, distance or other criteria
•	Refill mail-order prescriptions 
•	Request prescription refills at a CVS retail pharmacy 
*available for members in eligible plans

Aetna and MinuteClinic inside select CVS Pharmacy and Target locations (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.
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