Quality degradation at Aetna Health  
Users report higher volume of Quality Issues than usual
33
poor

Aetna Health | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-16 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
72%
Android
138 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
53 Reports
User Feedback
28%
iOS
53 Reports
72%
Android
138 Reports
Aetna Health - Latest Quality Issues
Android
Jan 20, 2022
The app does not work. (I have tried uninstall and reinstall) "Come back soon. We're having technical issues. please try again"
Android
Jan 20, 2022
Don't like that it automatically enrolls you in paperless.
Android
Jan 20, 2022
Can't even log into the app with my login info. It's completely useless.
Android
Jan 20, 2022
Always takes forever to load or doesn't work at all
Android
Jan 20, 2022
trouble setting up account, then errors occured while trying to get into the site
Android
Jan 20, 2022
This is laterally the worst app ever. Fingerprint login doesn't work. Half the tabs don't take you anywhere. The links the app takes you to are all broken. Their website won't let you log in. Is there anything this company cares enough about to fix? Kinda concerning when a company thats supposed to be reliable and there when you need them cannot even get a simple app and customer portal to even partially work right.
iOS
Jan 20, 2022
Awful
This app is awful.
iOS
Jan 20, 2022
Something is buggy…
I always enable Face ID, but lately it has been turning itself off requiring me to fully log back in - then tells me to enable Face ID so I don't have to enter my credentials again…. Sometimes when I enter my correct username and password, it tells me I've entered it incorrectly even though I checked before hitting the login button. Please fix the bug!
Android
Jan 19, 2022
I have not been able to sign since I got this insurance.
Aetna Health - Product Description
The Aetna Health℠ app helps you take charge of your health care and benefits. With just a few taps, you can find a doctor and see what procedures may cost. See claims details and pay claims. Access your ID card. Even talk with a doctor anytime by phone or video. It’s simple. And it’s all in the palm of your hand.
 
We’re also continuously adding new features and functionality to improve your experience.



This app is available to most Aetna members. Members in select plans may not be eligible yet, but we’re continually working to expand access. If you aren’t eligible today, check back in a few months.



Connect to care
•	Search for in-network providers and facilities 
•	See provider ratings and reviews from other patients
•	Get cost estimates before you get care
•	Look up medications by their brand or generic names and learn about side effects 
•	Search for MinuteClinic® locations and services inside select CVS Pharmacy® and                    Target® locations, and schedule a MinuteClinic appointment 
•	Talk with a doctor anytime by phone or video (for eligible members)
•	Connect with COVID vaccine resources

Manage your health and benefits
•	Access your ID card whenever you need it
•	Track spending and progress toward meeting your deductible
•	Check PayFlex® HSA, HRA and FSA account balances
•	View your plan summary and get information about what’s covered
•	See up to 2 years of claims and filter by member name, provider, facility, service and date
•	Pay claims using your bank account or credit card (for eligible members)
•	Receive personalized health reminders
•	Sync your data automatically by allowing Aetna Health to access your steps and exercise data from HealthKit

Eligible members with benefits through Aetna Pharmacy can also
•	View prescription details for you and your family
•	Get cost estimates for brand name or generic drugs
•	Search for a pharmacy based on location, distance or other criteria
•	Refill mail-order prescriptions 
•	Request prescription refills at a CVS retail pharmacy 


*Aetna and MinuteClinic inside select CVS Pharmacy and Target locations (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.
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