Quality degradation at Aetna Health  
Users report higher volume of Quality Issues than usual
44
poor

Aetna Health | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Health & Fitness
Work at Aetna Life Insurance Company? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Aetna Life Insurance Company? Unlock additional insights
Android unitQ Score
Android User Feedback
80%
Android
103 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
25 Reports
User Feedback
20%
iOS
25 Reports
80%
Android
103 Reports
Aetna Health - Latest Quality Issues
Android
Apr 21, 2021
Not working!!
Android
Apr 20, 2021
App keeps crashing. Won't start. Rebooting didn't help.
Android
Apr 20, 2021
This app is impossible to navigate, does not give you the full menu options, and has the worst search features. For example, primary care doctor is not one of the "quick care" options, and when you search for care the search bar doesn't register certain words to pull up related items ( type in therapist, but no counselors/mental health specialists show up, just literal therapists including physical therapists)...this app needs work. It has a long way to go before it is user friendly.
Android
Apr 20, 2021
To complicated, out of all the dozen times I tried to use it, only one or two time it worked. It looks that you must be compuexpert to use it.
Android
Apr 19, 2021
Can't log in. Says "Technical issues"! I don't even want to waste my time writing this review. My rating is 0 (zero) stars if possible.
Android
Apr 18, 2021
I downloaded the app and it's blank
Android
Apr 17, 2021
Verifying method is STUPID! I cannot get into the app because no matter how many times I click the box with a bus in it, it doesn't let me in
Android
Apr 16, 2021
Downloaded the app and wasn't able to create an login acct. Wouldn't accept either of my two email addresses.
Android
Apr 16, 2021
I get nothing but (Come back later, we're having technical issues) been this way for 10 days. The pandemic has allowed the lazy to not do their jobs!!!
Aetna Health - Product Description
The Aetna Health℠ app puts you in charge of your health care and benefits. With just a few taps, you can find a doctor and see what procedures may cost. Talk to a doctor by phone or video in just minutes. Pay your claims. And compare costs before you get care.

It’s simple. It’s all in one place. It’s all in the palm of your hand.

And we're not stopping there. We’re continuously adding new features and functionality to improve your experience.

This app is available for most Aetna® members. Members in select plans may not be eligible yet, but we’re continually working to expand access. If you aren’t eligible today, just check back in a few months.


Get plan details quickly and easily 
•	Pull up your ID card whenever you need it
•	Track progress toward meeting your deductible for Medical and Dental plans
•	See your personal PayFlex® HSA, HRA and FSA account balances
•	Check your Explanation of Benefits and get info about what's covered for your medical    and dental plans (for eligible members)
•	View and filter up to 2 years’ claims by member name, provider, facility, service and date
•	Pay claims using your bank account or credit card (for eligible members)

Search for and find care at your convenience 
•	Find in-network providers and offices by location, profile, specialty and cost 
•	Compare cost estimates for doctors’ visits and medical procedures 
•	Look up medications by their brand or generic names, and learn about side effects 
•	Search for MinuteClinic locations and services inside select CVS Pharmacy and Target locations, and schedule a MinuteClinic appointment 
•	Set up your Teladoc® account today to talk with a doctor anytime, from anywhere, when you need care (for eligible members)

Receive personal recommendations to help achieve your goals 
•	Get personalized health actions based on your profile. Set and track progress toward fitness and nutrition goals. 
•	Sync your data automatically by allowing Aetna Health to access your steps and exercise data from HealthKit

Eligible members with benefits through Aetna Pharmacy can also
•	View prescription details for you and your family
•	Get cost estimates for brand name or generic drugs
•	Search for a nearby pharmacy: Filter by details, location and distance

* Aetna and MinuteClinic inside select CVS Pharmacy and Target locations (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners