60
fair

Aetna Health | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Health & Fitness
Work at Aetna Life Insurance Company? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Aetna Life Insurance Company? Unlock additional insights
Android unitQ Score
Android User Feedback
78%
Android
150 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
43 Reports
User Feedback
22%
iOS
43 Reports
78%
Android
150 Reports
Aetna Health - Latest Quality Issues
Android
Apr 10, 2024
Can't seem to find the eye portion of my coverage on here
Android
Apr 10, 2024
stay away from aetna health insurance, they refuse to cover a long list of medications. Money is what they care about not the individual, also extremely condescending during phone calls and in messages.....I'm changing carriers as soon as possible
iOS
Apr 11, 2024
Fraud
Persons that manufacture and distribute child pornography fake mail fake apps fake job ads to conduct sophisticated phishing attacks then pose as google employees then cooperate with government officials committed insurance fraud by promising 100 dollars in return for a consultation
iOS
Apr 11, 2024
Horrendous company.
These people are criminals. I've been with the FSBP for over 30 years. At no previous time did I experience the refusal to pay legitimate claims that I have experienced with AETNA. They will resort to anything to avoid paying what they are legally obligated to pay. Not sure whether to wait them out or go with another carrier.
iOS
Apr 11, 2024
So far terrible
No rhyme or reason around the OTC eligibility
iOS
Apr 12, 2024
Verification issue
Every time I log in, it asks me to confirm information across 6 steps then says oops, something went wrong. Every time! Otherwise, it's a little difficult to navigate to get to the information needed.
Android
Apr 12, 2024
Not user friendly
Android
Apr 12, 2024
Some stupid forced "update your preferences" or you can't even log in. And it was clearly just juat trying to force data from you. Avoid this app if you can
Android
Apr 12, 2024
cannot access changes to plan
Aetna Health - Product Description
The Aetna Health℠ app helps you stay on top of your health care when and where it works for you. With just a few taps, you can find a doctor, see claims and plan information, and access your ID card. You can even talk with a doctor anytime by phone or video. It’s simple. And, it’s all in the palm of your hand. 
We’re also continuously adding new features and functionality to improve your experience.

This app is available to most Aetna members. Members in select plans may not be eligible yet, but we’re continually working to expand access. If you aren’t eligible today, check back in a few months. 

App features may vary depending on your plan. 

Connect to care
•	Search for in-network providers and facilities 
•	See provider ratings and reviews from other patients
•	Get cost estimates before you get care* 
•	Look up medications by their brand or generic names and learn about side effects 
•	Search for MinuteClinic® locations and services inside select CVS Pharmacy® and Target® locations, and schedule a MinuteClinic appointment* 
•	Talk with a doctor anytime by phone or video*
•	Connect with COVID vaccine resources

Manage your health and benefits 
•	Access your ID card whenever you need it including saving to your Apple Wallet
•	Track spending and progress toward meeting your deductible*
•	Check PayFlex® HSA, HRA and FSA account balances*
•	View your plan summary and get information about what’s covered*
•	See claims and Explanation of Benefits (EOBs) to get information about what’s covered
•	Pay claims using your bank account or credit card*
•	Receive personalized health reminders*
•	Sync your data automatically by allowing Aetna Health to access your steps and exercise data from HealthKit* 

Eligible members with benefits through Aetna Pharmacy* can also
•	View prescription details for you and your family
•	Get cost estimates for brand name or generic drugs
•	Search for a pharmacy based on location, distance or other criteria
•	Refill mail-order prescriptions 
•	Request prescription refills at a CVS retail pharmacy 
*available for members in eligible plans

Aetna and MinuteClinic inside select CVS Pharmacy and Target locations (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.
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