49
poor

Aetna Health | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
12 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
73%
Android
81 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
30 Reports
User Feedback
27%
iOS
30 Reports
73%
Android
81 Reports
Aetna Health - Latest Quality Issues
iOS
Nov 28, 2022
Uses old User names from compromised accounts
I was told to make a new account using the app. But unfortunately your application has it's own mind. Plus do people have use that long length of going through all years and months? Can they just put in 2 digits for month and day, 4 digits for the year. That makes it so less stressful.
iOS
Nov 29, 2022
Face ID
Would you please finally fix this feature so that it does not get randomly disabled?
iOS
Nov 29, 2022
Dentist
Shows no Dentist in net work. Why?
Android
Nov 29, 2022
Not user friendly. Horrible website!
Android
Dec 1, 2022
Can't get heart mess bc Aetna keeps saying it needs more info. They haven't needed anything like this all year-why now. I haven't been able to obtain my heart medication for at least 2 weeks.
Android
Dec 1, 2022
The site and the app is broken. You cannot login at all. All I get when I log in is "we're having technical issues, please try again.", I've been trying to for the past year.
iOS
Dec 1, 2022
Always frustrating
Unable to view the forms that were submitted makes it difficult to refer back to claims.
Android
Dec 2, 2022
always glitching, hate using, it's a struggle every time
Android
Dec 2, 2022
The application does not work, I can not enter and even change the password if you want, described the problem in detail in the letter. I will delete the review when you fix it.
Aetna Health - Product Description
The Aetna Health℠ app helps you take charge of your health care and benefits. With just a few taps, you can find a doctor and see what procedures may cost. See claims details and pay claims. Access your ID card. Even talk with a doctor anytime by phone or video. It’s simple. And it’s all in the palm of your hand.
 
We’re also continuously adding new features and functionality to improve your experience.



This app is available to most Aetna members. Members in select plans may not be eligible yet, but we’re continually working to expand access. If you aren’t eligible today, check back in a few months.



Connect to care
•	Search for in-network providers and facilities 
•	See provider ratings and reviews from other patients
•	Get cost estimates before you get care
•	Look up medications by their brand or generic names and learn about side effects 
•	Search for MinuteClinic® locations and services inside select CVS Pharmacy® and                    Target® locations, and schedule a MinuteClinic appointment 
•	Talk with a doctor anytime by phone or video (for eligible members)
•	Connect with COVID vaccine resources

Manage your health and benefits
•	Access your ID card whenever you need it
•	Track spending and progress toward meeting your deductible
•	Check PayFlex® HSA, HRA and FSA account balances
•	View your plan summary and get information about what’s covered
•	See up to 2 years of claims and filter by member name, provider, facility, service and date
•	Pay claims using your bank account or credit card (for eligible members)
•	Receive personalized health reminders
•	Sync your data automatically by allowing Aetna Health to access your steps and exercise data from HealthKit

Eligible members with benefits through Aetna Pharmacy can also
•	View prescription details for you and your family
•	Get cost estimates for brand name or generic drugs
•	Search for a pharmacy based on location, distance or other criteria
•	Refill mail-order prescriptions 
•	Request prescription refills at a CVS retail pharmacy 


*Aetna and MinuteClinic inside select CVS Pharmacy and Target locations (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.
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