49
poor

Aetna Health | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
85%
Android
217 Reports
iOS unitQ Score
iOS User Feedback
15%
iOS
37 Reports
User Feedback
15%
iOS
37 Reports
85%
Android
217 Reports
Aetna Health - Latest Quality Issues
Android
Jun 29, 2022
they suck. they won't pay for any of my prescriptions. test that I need. I paying them for nothing
Android
Jun 28, 2022
Worst app I've ever had to use. It barely functions.
iOS
Jun 28, 2022
Pharmacy Section
Unable to archive older prescriptions that you’re no longer using. By giving the ability to archive you can “clean up” a person’s list of prescriptions and make it user friendly. The app shows that a prescription is available to order for a refill. However, I’ve then gotten an email that’s it’s to early to order. Status for orders not always correct.
Android
Jun 27, 2022
Everything has to be manually entered every time. Credit card info, name, address, Everything. Prefer to use the website instead but it's down 75% of the time "we're sorry, we're having technical issues." This is basic customer service. When you can't use the website and the app is cumbersome, it's frustrating.
iOS
Jun 27, 2022
Technically
Technical Issues Error consistently. I give it a try some other time
Android
Jun 27, 2022
Login only works sometimes, most physicians they list as accepting new patients aren't actually accepting new patients, and the ones who do don't actually give referrals when you need them to and just tell you to check Aetna's website, which then you get an inaccurate list of options again. Also, several of the options listed from Aetna didn't actually accept Aetna insurance. I'm starting to feel like they waste your time on purpose so you just give up and then they don't have to cover anything.
Android
Jun 27, 2022
This app is too glitchy. It kept looping back to the sign in page even after I had already being logged in for a few minutes. Everytime I clicked on the Teledoc option, it would circle back for me to log in instead of redirecting me to the Teledoc portal. I disabled fingerprint authentication, cleared cache and everything I can think of to help, but it still doesn't seem to work properly.
Android
Jun 27, 2022
App doesn't load.
iOS
Jun 25, 2022
Rewards
I need to add additional information and there is no way it lets me in to put additional info on rewards I completed all of the but unable to fill out does not give me the option and update it !!
Aetna Health - Product Description
The Aetna Health℠ app helps you take charge of your health care and benefits. With just a few taps, you can find a doctor and see what procedures may cost. See claims details and pay claims. Access your ID card. Even talk with a doctor anytime by phone or video. It’s simple. And it’s all in the palm of your hand.
 
We’re also continuously adding new features and functionality to improve your experience.



This app is available to most Aetna members. Members in select plans may not be eligible yet, but we’re continually working to expand access. If you aren’t eligible today, check back in a few months.



Connect to care
•	Search for in-network providers and facilities 
•	See provider ratings and reviews from other patients
•	Get cost estimates before you get care
•	Look up medications by their brand or generic names and learn about side effects 
•	Search for MinuteClinic® locations and services inside select CVS Pharmacy® and                    Target® locations, and schedule a MinuteClinic appointment 
•	Talk with a doctor anytime by phone or video (for eligible members)
•	Connect with COVID vaccine resources

Manage your health and benefits
•	Access your ID card whenever you need it
•	Track spending and progress toward meeting your deductible
•	Check PayFlex® HSA, HRA and FSA account balances
•	View your plan summary and get information about what’s covered
•	See up to 2 years of claims and filter by member name, provider, facility, service and date
•	Pay claims using your bank account or credit card (for eligible members)
•	Receive personalized health reminders
•	Sync your data automatically by allowing Aetna Health to access your steps and exercise data from HealthKit

Eligible members with benefits through Aetna Pharmacy can also
•	View prescription details for you and your family
•	Get cost estimates for brand name or generic drugs
•	Search for a pharmacy based on location, distance or other criteria
•	Refill mail-order prescriptions 
•	Request prescription refills at a CVS retail pharmacy 


*Aetna and MinuteClinic inside select CVS Pharmacy and Target locations (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.
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