Quality degradation at Aetna Health  
Users report higher volume of Quality Issues than usual
30
poor

Aetna Health | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-28 Points Past 7 Days
Category: Health & Fitness
Work at Aetna Life Insurance Company? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Aetna Life Insurance Company? Unlock additional insights
Android unitQ Score
Android User Feedback
73%
Android
151 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
57 Reports
User Feedback
27%
iOS
57 Reports
73%
Android
151 Reports
Aetna Health - Latest Quality Issues
Android
Apr 20, 2024
Login always has "technical problems" making the app useless. Have tried reinstalling, etc, all to no avail.
iOS
Apr 20, 2024
App just doesn’t work.
How does an insurer in a for profit healthcare system have such a terrible app? I'll tell you how. They don't give a d#mn if it works for you or not. It's a terrible app that works not at all.
iOS
Apr 20, 2024
Quick Cate is a JOKE.
You can't even click on the top option in the app. Do then you go and use your computer and it times you out it keeps saying after 15 mins. I've literally been doing this for 4 hours!! The app is ineffective for essentially everything. I wish I just received a pamphlet with everyone I can call and use direct. As this is beyond infuriating. Dot even get me started on the cvs Healthcare option. I work in IT and am good navigating things but it is truly the worst for such a large company. The reason I switched over actually. My mistake.
iOS
Apr 21, 2024
Aetna new updated app
This is sooooo FRUSTRATING, cannot log in and I've NEVER had this issue. Have had Atena & been using this app since 1990 now suddenly am unable to login. What is going on. I see lots lots of unhappy users. I don't know if someone's using my insurance or not b/c I can't even log into the system to verify my claims or see EOBs. A huge mess, no improvement at all. Only gave 1 star b/c I had to otherwise would've been ZERO.
Android
Apr 21, 2024
Unable to login or save passwords or cover most my necessary medications. Ughh I can't see my account without downloading the app either?
Android
Apr 21, 2024
Dis like going from one card section another having to sign in and still unable to find what I need.
iOS
Apr 21, 2024
Inconsistent
Logon sometimes yes sometimes no
Android
Apr 22, 2024
I've only had this insurance for about four months now. So far it has been a nightmare. Their review process is ridiculous when it comes to needing surgery. Having to jump through many hoops, live in pain and wait for approval is sickening. I didn't choose this insurance. I was forced by my employer. I'm extremely disappointed.
Android
Apr 23, 2024
app keeps crashing when trying to login
Aetna Health - Product Description
The Aetna Health℠ app helps you stay on top of your health care when and where it works for you. With just a few taps, you can find a doctor, see claims and plan information, and access your ID card. You can even talk with a doctor anytime by phone or video. It’s simple. And, it’s all in the palm of your hand. 
We’re also continuously adding new features and functionality to improve your experience.

This app is available to most Aetna members. Members in select plans may not be eligible yet, but we’re continually working to expand access. If you aren’t eligible today, check back in a few months. 

App features may vary depending on your plan. 

Connect to care
•	Search for in-network providers and facilities 
•	See provider ratings and reviews from other patients
•	Get cost estimates before you get care* 
•	Look up medications by their brand or generic names and learn about side effects 
•	Search for MinuteClinic® locations and services inside select CVS Pharmacy® and Target® locations, and schedule a MinuteClinic appointment* 
•	Talk with a doctor anytime by phone or video*
•	Connect with COVID vaccine resources

Manage your health and benefits 
•	Access your ID card whenever you need it including saving to your Apple Wallet
•	Track spending and progress toward meeting your deductible*
•	Check PayFlex® HSA, HRA and FSA account balances*
•	View your plan summary and get information about what’s covered*
•	See claims and Explanation of Benefits (EOBs) to get information about what’s covered
•	Pay claims using your bank account or credit card*
•	Receive personalized health reminders*
•	Sync your data automatically by allowing Aetna Health to access your steps and exercise data from HealthKit* 

Eligible members with benefits through Aetna Pharmacy* can also
•	View prescription details for you and your family
•	Get cost estimates for brand name or generic drugs
•	Search for a pharmacy based on location, distance or other criteria
•	Refill mail-order prescriptions 
•	Request prescription refills at a CVS retail pharmacy 
*available for members in eligible plans

Aetna and MinuteClinic inside select CVS Pharmacy and Target locations (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners