60
poor

Aetna Health | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
16 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
53%
Android
50 Reports
iOS unitQ Score
iOS User Feedback
47%
iOS
45 Reports
User Feedback
47%
iOS
45 Reports
53%
Android
50 Reports
Aetna Health - Latest Quality Issues
iOS
Oct 14, 2021
Claims not viewable
For weeks, whenever you tap a claim to view its details, you get an uninformative error, “Sorry, something went wrong.”
Android
Oct 13, 2021
Couldn't register a new account with the app, it was simply stuck on a screen without any updates or any options after submission. Cannot perform search by ZIP Code or address. If you don't enable Location Services, you cannot search for anything at all.
iOS
Oct 13, 2021
Trying to find a dr
Several endocrinologist listed as available have left the Aetna network (ex decastro, Abisogun) yet still listed as under network. Some have retired. Telephone numbers are incorrect. Please update your website. Frustrating
Android
Oct 10, 2021
Spent 30 min just trying go get into my account. Doesn't save your user name. Set new password, but Password criteria is awkward. App locked up during login and I sat there for a minute staring at it waiting for it to login before I gave up. Finding you username involves going and digging up you member ID. Sigh. Piss poor UX.
iOS
Oct 10, 2021
Horrible App!
This app is completely infuriating; it is almost in completely useless. It is often difficult just to log in, never mind finding a doctor. I often spend 10X the amount time that I should trying to find a doctor that I suspect is network. I can search 15 times for a doctor by different combinations of name, zip code or speciality and 14 times it won't yield the results that I am looking for, then all of sudden the doctor's name shows up on the list. It makes no sense at all. I have had coverage with Aetna for 8 years and I have had nothing but issues with this app for the entirety of that time. The whole thing needs to be redesigned.
Android
Oct 10, 2021
Buggy, claims screen doesn't work.
Android
Oct 9, 2021
Difficulty signing on. There was a completely different username listed that I have never used
iOS
Oct 9, 2021
Useless
Utter useless. Cannot even login through this mobile app even though can login via web
iOS
Oct 8, 2021
Buggy app
Can't enable face id.
Aetna Health - Product Description
The Aetna Health℠ app helps you take charge of your health care and benefits. With just a few taps, you can find a doctor and see what procedures may cost. See claims details and pay claims. Access your ID card. Even talk with a doctor anytime by phone or video. It’s simple. And it’s all in the palm of your hand.
 
We’re also continuously adding new features and functionality to improve your experience.



This app is available to most Aetna members. Members in select plans may not be eligible yet, but we’re continually working to expand access. If you aren’t eligible today, check back in a few months.



Connect to care
•	Search for in-network providers and facilities 
•	See provider ratings and reviews from other patients
•	Get cost estimates before you get care
•	Look up medications by their brand or generic names and learn about side effects 
•	Search for MinuteClinic® locations and services inside select CVS Pharmacy® and                    Target® locations, and schedule a MinuteClinic appointment 
•	Talk with a doctor anytime by phone or video (for eligible members)
•	Connect with COVID vaccine resources

Manage your health and benefits
•	Access your ID card whenever you need it
•	Track spending and progress toward meeting your deductible
•	Check PayFlex® HSA, HRA and FSA account balances
•	View your plan summary and get information about what’s covered
•	See up to 2 years of claims and filter by member name, provider, facility, service and date
•	Pay claims using your bank account or credit card (for eligible members)
•	Receive personalized health reminders
•	Sync your data automatically by allowing Aetna Health to access your steps and exercise data from HealthKit

Eligible members with benefits through Aetna Pharmacy can also
•	View prescription details for you and your family
•	Get cost estimates for brand name or generic drugs
•	Search for a pharmacy based on location, distance or other criteria
•	Refill mail-order prescriptions 
•	Request prescription refills at a CVS retail pharmacy 


*Aetna and MinuteClinic inside select CVS Pharmacy and Target locations (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.
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