Quality degradation at Aetna Health  
Users report higher volume of Quality Issues than usual

Aetna Health | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-28 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
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Android unitQ Score
Android User Feedback
21 Reports
iOS unitQ Score
iOS User Feedback
30 Reports
User Feedback
30 Reports
21 Reports
Aetna Health - Latest Quality Issues
May 12, 2023
Worst 2 years of my life and Aetna made it worse
I was in a bad motorcycle wreck Aetna cancelled my benefits forcing me to get cobra insurance with no notification which I surely couldn't afford due to becoming disabled and had to be out of work. Before they cancels I was taking medication that was covered by Aetna during the time I had cobra at $650 a month I also had to pay full price for the medicine which was another $700 a month then when I get back to work and required to take the same medicine they require a prior authorization then take 3 months to deny it leaving me several thousand out of pocket and no one helping me. These people are weasels just trying to weasel out if paying for anything
May 12, 2023
It's great and all but often freezes or asks me to try again later. My phone is upgraded to the latest system so I know it has to be the app. Other than that it's nice to have your insurance information at your fingertips.
May 13, 2023
Impossible to Search Approved Pharmaceuticals
Tried searching whether a doctor recommended pharmaceutical was covered, after more than an hour and a high level of frustration and the app bouncing me back and forth to the member site and back to the app (shouldn't the app have access to the member site without asking me to login again?) It never revealed a view of the covered pharmaceuticals list. I gave up trying with the app, and used a link on my PC to view it. Why did they take care to hide it from the app? Why is the app not intuitive to use? Ever hire a usability consultant to make the app easy to use? It needs a lot of design work to bring it to even a mediocre user tool Aetna. And it's years away from being a pleasure to use.
May 13, 2023
To hard to enter date of birth Need to input a drop down screen
May 14, 2023
The monthly premium/payment doesn't show up in the app also I can't do payment using the app.
May 14, 2023
Vision Benefits
I could not locate my vision benefits. I think they should be linked in the app.
May 15, 2023
Irresponsible performance
Where are my meds! I'm out of my nebulizer medication been out for two weeks having a hard time breathing. Terrible heartburn and sinus problems and just thought I would drop you a line and thanks for your stellar services!!!
May 18, 2023
Online EOBs designed poorly
EOBs really need to be designed better. It's a black and white wall of text, sorted my a date that I'm not sure what it is: service, received, paid? I get an email saying my EOB is ready to view and to click to view it. I get my entire list of EOBs and have to try to determine which one has the new info in it. It's a frustrating experience.
May 24, 2023
Very few available options within my area
My first HMO and I have been shocked to find I can find emergency surgeons, but no facility to do surgery. No local Physical Therapist actually accepts my policy and the far, closest won't schedule me in. This is RIDICULOUS!!!
Aetna Health - Product Description
The Aetna Health℠ app helps you take charge of your health care and benefits. With just a few taps, you can find a doctor and see what procedures may cost. See claims details and pay claims. Access your ID card. Even talk with a doctor anytime by phone or video. It’s simple. And it’s all in the palm of your hand.
We’re also continuously adding new features and functionality to improve your experience.

This app is available to most Aetna members. Members in select plans may not be eligible yet, but we’re continually working to expand access. If you aren’t eligible today, check back in a few months.

Connect to care
•	Search for in-network providers and facilities 
•	See provider ratings and reviews from other patients
•	Get cost estimates before you get care
•	Look up medications by their brand or generic names and learn about side effects 
•	Search for MinuteClinic® locations and services inside select CVS Pharmacy® and                    Target® locations, and schedule a MinuteClinic appointment 
•	Talk with a doctor anytime by phone or video (for eligible members)
•	Connect with COVID vaccine resources

Manage your health and benefits
•	Access your ID card whenever you need it
•	Track spending and progress toward meeting your deductible
•	Check PayFlex® HSA, HRA and FSA account balances
•	View your plan summary and get information about what’s covered
•	See up to 2 years of claims and filter by member name, provider, facility, service and date
•	Pay claims using your bank account or credit card (for eligible members)
•	Receive personalized health reminders
•	Sync your data automatically by allowing Aetna Health to access your steps and exercise data from HealthKit

Eligible members with benefits through Aetna Pharmacy can also
•	View prescription details for you and your family
•	Get cost estimates for brand name or generic drugs
•	Search for a pharmacy based on location, distance or other criteria
•	Refill mail-order prescriptions 
•	Request prescription refills at a CVS retail pharmacy 

*Aetna and MinuteClinic inside select CVS Pharmacy and Target locations (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.
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