36
poor
Aetna Health | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-31 Points Past 7 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
77%
Android
115 Reports
115 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
34 Reports
34 Reports
User Feedback
23%
iOS
34 Reports
34 Reports
77%
Android
115 Reports
115 Reports
Aetna Health - Latest Quality Issues
Android
Sep 7, 2024
this app isn't very helpful at times!
Android
Sep 7, 2024
very slow ..........
iOS
Sep 8, 2024
Annual plan changes
Would be nice to have the summary of the annual plan changes accessible via the app if it is here, I can't find it
iOS
Sep 8, 2024
Annual Documents of Change (ANOC)
Got an email about viewing the ANOC but when I go to the website and search for it all I get is the full plan coverage.
Android
Sep 9, 2024
Your insurance is too damn high and it barely covers anything for 1 person With the comedy now, people can't afford nothing. Not even insurance or their medications
Android
Sep 9, 2024
Constantly having technical issues, trying to see my scripts, history, etc.
Android
Sep 9, 2024
I haven't been able to sign into the app for over a month. It always just says "technical issues" . Can't get into the member website either. I cant access my insurance cards or anything. I dont know whats happening but this is extremely frustrating. I've tried numerous different browsers. Un-installed and reinstalled. Can't get into anything. If I could give this zero stars I would because this is absolutely ridiculous
Android
Sep 10, 2024
Doesn't load properly.
Android
Sep 11, 2024
This has to be the worst app, now I can't even log In. At first it was just can't figure out how to do anything change provider look at my plan NOTHING WORKS, now it keeps telling me to update and once I update it pops back up to update. So frustrating so I took off the app re installed the app and still can't get it to work please fix this my health is very important... id like to try and stay on top of it ... very bothersome.
Aetna Health - Product Description
The Aetna Health℠ app helps you stay on top of your health care when and where it works for you. With just a few taps, you can find a doctor, see claims and plan information, and access your ID card. You can even talk with a doctor anytime by phone or video. It’s simple. And, it’s all in the palm of your hand. We’re also continuously adding new features and functionality to improve your experience. This app is available to most Aetna members. Members in select plans may not be eligible yet, but we’re continually working to expand access. If you aren’t eligible today, check back in a few months. App features may vary depending on your plan. Connect to care • Search for in-network providers and facilities • See provider ratings and reviews from other patients • Get cost estimates before you get care* • Look up medications by their brand or generic names and learn about side effects • Search for MinuteClinic® locations and services inside select CVS Pharmacy® and Target® locations, and schedule a MinuteClinic appointment* • Talk with a doctor anytime by phone or video* • Connect with COVID vaccine resources Manage your health and benefits • Access your ID card whenever you need it including saving to your Apple Wallet • Track spending and progress toward meeting your deductible* • Check PayFlex® HSA, HRA and FSA account balances* • View your plan summary and get information about what’s covered* • See claims and Explanation of Benefits (EOBs) to get information about what’s covered • Pay claims using your bank account or credit card* • Receive personalized health reminders* • Sync your data automatically by allowing Aetna Health to access your steps and exercise data from HealthKit* Eligible members with benefits through Aetna Pharmacy* can also • View prescription details for you and your family • Get cost estimates for brand name or generic drugs • Search for a pharmacy based on location, distance or other criteria • Refill mail-order prescriptions • Request prescription refills at a CVS retail pharmacy *available for members in eligible plans Aetna and MinuteClinic inside select CVS Pharmacy and Target locations (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.
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