Quality degradation at Afterpay - Buy Now Pay Later  
Users report higher volume of Quality Issues than usual
37
poor

Afterpay - Buy Now Pay Later | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
100%
Android
132 Reports
iOS unitQ Score
iOS User Feedback
0%
iOS
0 Reports
User Feedback
0%
iOS
0 Reports
100%
Android
132 Reports
Afterpay - Buy Now Pay Later - Latest Quality Issues
Android
Jul 16, 2024
A waste of time. I tried different amounts to make payments on (even as low as $19 full price) yet would not go through.
Android
Jul 17, 2024
Can't add payment method. No human customer service option
Android
Jul 17, 2024
Takes about 15 to 20 attempts to process a single transaction.
Android
Jul 17, 2024
I have yet to have any of the stores that accept Afterpay to allow me to ay anything other than the full order total even tjough after pay approved my credit with a sizable amount?
Android
Jul 17, 2024
I don't know who's running this app or customer service but things have went from okay to abysmal when trying to schedule payments and trying to extend due dates. I'm switching to sezzle, way too much hassle with Afterpay
Android
Jul 18, 2024
Friendly, seemingly easy app to use. But I can't get it to actually approve anything. But I am just starting out, so I'll give it a few days. It says all systems go and gave me a rather large dollar amount as a limit with a very modest minimum required total, but, still no approval at checkout. I don't get it.
Android
Jul 19, 2024
Yep it they talked about how to work with you and if you get a return and you have issues and be there for you to help out and if you have a great emergency they'd help you out they talk a good game about helping you if you have trouble getting a refund but that's a bunch of bull I got a product didn't even work but merchant will not respond to me so asked after pay for help how to dispute through after pay with the merchant after pay hasn't messaged me back no word from afterpay ex 🫴 $ 👎
Android
Jul 22, 2024
I wanted to make purchases but I can't since my registered address was in the US, now I live in PR and they don't allow you to change address since PR is not on the list of states. They should add PR and other places
Android
Jul 23, 2024
He won't let me buy, he says frozen account, I don't know what happened
Afterpay - Buy Now Pay Later - Product Description
Buy now pay later, with Afterpay
Afterpay offers app-only benefits to give you more access to the deals you love. Shop online and in-store in the Afterpay app and split the cost in 4 interest-free* payments. Browse stores, brands, products, discounts, and gift cards across top brands in fashion, beauty, home, toys, tech, travel and more. New brands and deals added daily! Check out our 700k+ five-star reviews for more reasons to start shopping on Afterpay.

Exclusive shopping
Pay it in 4 at more of your favorite top brands, only in the app. Our app-only brands feature app-only categories, including fashion, tech, and travel.
Explore daily curated shopping guides and inspirational content. From seasonal travel guides to new drops, see what our editors are shopping now. 
Browse a large selection of gift cards for top brands that you can buy now and pay later, for travel, shopping, food, restaurants, entertainment and more.

Manage your orders
Review current and past Afterpay orders and payment history. Change your payment schedule or pause payments when you report a return. Link Afterpay to your Cash App account and manage your orders in Cash App.


Get sale and price drop alerts
Receive push notifications when your favorite brands go on sale and get price drop notifications on items you love. Save them in-app and we’ll alert you when the price drops so you don’t miss a deal.  

Earn rewards
Our loyalty program rewards you for making on-time payments. Earn benefits like exclusive offers from top brands you love, no payments up front, and more—only in the Afterpay app. 


Use Afterpay in stores
Find shopping, travel, tech and beauty retailers offering Afterpay in stores, and shop confidently knowing how much you are pre-approved to spend. Just open the app and simply add your Afterpay card in your virtual wallet and tap to purchase. 

Increase your spending limit 
Unlock more when you’re shopping with the Afterpay app and pay on time. We’re committed to making sure that our community feels empowered and in control of their finances by promoting good spending and budgeting behavior. 

24/7 customer support 
Get support anytime you need by using our customer support chat, available anytime, only in the app, and access FAQs.

By using the Afterpay app, you agree to the applicable Terms of Use (https://www.afterpay.com/en-US/terms-of-service) and Privacy Policy (https://www.afterpay.com/en-US/privacy-policy).

*You must be 18 or older, a resident of the U.S. and meet additional eligibility criteria to qualify. For access to in-store, additional verification may be required. Late fees may apply. View our installment agreement for complete terms: https://www.afterpay.com/en-US/installment-agreement. Loans to California residents made or arranged pursuant to a California Finance Lenders Law license.
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