Quality degradation at Afterpay - Buy Now Pay Later  
Users report higher volume of Quality Issues than usual
26
poor

Afterpay - Buy Now Pay Later | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-17 Points Past 7 Days
Category: Shopping
Work at Afterpay? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Afterpay? Unlock additional insights
Android unitQ Score
Android User Feedback
76%
Android
218 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
67 Reports
User Feedback
24%
iOS
67 Reports
76%
Android
218 Reports
Afterpay - Buy Now Pay Later - Latest Quality Issues
iOS
May 21, 2024
New to Afterpay
Been having problems with my Afterpay. No resolvement! Try to make purchases and cannot. I have a 600.00 balance to begin with. I also sent in proof of who I am. My license and a bill at my resident. They keep sending the same messages over and over and still can't make purchases. I'm deleting this mess today
iOS
May 21, 2024
No Real customer service
The app is good to use , But No real customer service, they did have a customer service line but decided to do away with it, made no sense, now your help & questions are very limited dude to all Ai services smh.
iOS
May 21, 2024
Worst customer service ever.
Never experienced anything like this; just horrible. There's no phone number to call for customer service support and the online support system is the worst I've encountered. I've been charged hundreds of dollars by error and emailing customer support back-and-forth for two months but it's getting nowhere. Every time I receive an email replying to the thread, I end up talking to a different person who doesn't read the prior email history and they repeatedly keep asking for the same info. They won't refuse to call me to sort this out upon requesting. We're at 20+ emails now taking place over the course of two months and no progress has been made.
Android
May 21, 2024
Custom service? What's that... especially on a app linked directly to my bank account you'd think they'd be easier to get ahold of.
Android
May 21, 2024
Well the app worked once for wal mart, I paid the loan off early and now I get declined every time when I try to use Walmart stating I was declined due to payment history with afterpay. Sent a message to support with no response. I guess if the app works for you great, but 1/5 from me.
Android
May 21, 2024
I tries tonoay for something clicking on the after pay sign and I was charged the full price instead of the after pay price not splitting it in 4 payments. F- This app sucks and is useless. If I wanted to pay full price upfront I wouldn't be trying to use a pay in 4 app!
Android
May 22, 2024
Not worth the hassle. I have been using the app for over 3 years. Never had 1 late payment. Now it has frozen my account for no reason. There is no customer service what so ever. There are much better options for this kind of service folks.
Android
May 22, 2024
I will never use this service again. I'd rather keep using my zip pay. At least they take care of you and don't drop your limit. All they do is raise your limit when you pay on time. I had a $600 limit with afterpay and paid everything on time after spending so much for Christmas. No problems with payment. All of a sudden my limit was dropped down to $50 which made entirely. No sense to me. My $600 limit was on there a year and a half because I use zip religiously, I do not recommend afterpay
Android
May 22, 2024
Can you please fix the issue with Walmart!!! Walmart site won't open through the Afterpay app!!
Afterpay - Buy Now Pay Later - Product Description
Buy now pay later, with Afterpay
Afterpay offers app-only benefits to give you more access to the deals you love. Shop online and in-store in the Afterpay app and split the cost in 4 interest-free* payments. Browse stores, brands, products, discounts, and gift cards across top brands in fashion, beauty, home, toys, tech, travel and more. New brands and deals added daily! Check out our 700k+ five-star reviews for more reasons to start shopping on Afterpay.

Exclusive shopping
Pay it in 4 at more of your favorite top brands, only in the app. Our app-only brands feature app-only categories, including fashion, tech, and travel.
Explore daily curated shopping guides and inspirational content. From seasonal travel guides to new drops, see what our editors are shopping now. 
Browse a large selection of gift cards for top brands that you can buy now and pay later, for travel, shopping, food, restaurants, entertainment and more.

Manage your orders
Review current and past Afterpay orders and payment history. Change your payment schedule or pause payments when you report a return. Link Afterpay to your Cash App account and manage your orders in Cash App.


Get sale and price drop alerts
Receive push notifications when your favorite brands go on sale and get price drop notifications on items you love. Save them in-app and we’ll alert you when the price drops so you don’t miss a deal.  

Earn rewards
Our loyalty program rewards you for making on-time payments. Earn benefits like exclusive offers from top brands you love, no payments up front, and more—only in the Afterpay app. 


Use Afterpay in stores
Find shopping, travel, tech and beauty retailers offering Afterpay in stores, and shop confidently knowing how much you are pre-approved to spend. Just open the app and simply add your Afterpay card in your virtual wallet and tap to purchase. 

Increase your spending limit 
Unlock more when you’re shopping with the Afterpay app and pay on time. We’re committed to making sure that our community feels empowered and in control of their finances by promoting good spending and budgeting behavior. 

24/7 customer support 
Get support anytime you need by using our customer support chat, available anytime, only in the app, and access FAQs.

By using the Afterpay app, you agree to the applicable Terms of Use (https://www.afterpay.com/en-US/terms-of-service) and Privacy Policy (https://www.afterpay.com/en-US/privacy-policy).

*You must be 18 or older, a resident of the U.S. and meet additional eligibility criteria to qualify. For access to in-store, additional verification may be required. Late fees may apply. View our installment agreement for complete terms: https://www.afterpay.com/en-US/installment-agreement. Loans to California residents made or arranged pursuant to a California Finance Lenders Law license.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners