29
poor

Alarm.com | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
47%
Android
42 Reports
iOS unitQ Score
iOS User Feedback
53%
iOS
47 Reports
User Feedback
53%
iOS
47 Reports
47%
Android
42 Reports
Alarm.com - Latest Quality Issues
Android
Jun 14, 2024
This company will not let you cancel when you want to. They automatically sign you up for 5 more years if you don't cancel before your first 5 years is up I missed it by two days so they update for 5 more years I don't want it I don't need it I don't even have it on my wall anymore and I have deleted their app
iOS
Jun 14, 2024
Latest update
My doorbell camera takes forever to load or it just won't load at all. Sometimes only the background will play. Before the updater, everything was working perfectly fine. Please return back how it was developers.
Android
Jun 14, 2024
Bad experience. I moved in and I get notifications from the other house and the new one. But I can't access the app. A mess.
Android
Jun 14, 2024
Your app is absolute trash when it comes to controlling my thermostats
Android
Jun 14, 2024
App works less than half the time. I just arm and disarm my alarm at the panel. A waste of time to even try and pull it up. Completely useless
Android
Jun 15, 2024
Customer service is atrocious. I have called numerous times for an issue, and numerous times, the call drops, and of course, no one calls back. I cannot wait to cancel my contract.
iOS
Jun 15, 2024
Huge issues connecting and managing the garage door
You cannot delete the garage door and re-add it. You gotta call support and pray to reach somebody. The app is useless to manage the devices
iOS
Jun 15, 2024
Worst devs ever
The idiots who wrote this have no clue how Apple apps should work. Obviously they're Android devs or offshore. I don't even know where to begin. Obvious Apple guideline violations like overriding the user's ability to turn down volume while viewing video are a good start. There's so much wrong with it though that they really just need to start over.
Android
Jun 15, 2024
New updates notifications icon is very light color..its very difficult to understand in that icon light color any notification came..please change that light color notification icon.
Alarm.com - Product Description
Keep your home or business connected, protected and one step ahead with Alarm.com. Our technology connects your security, locks, lights, video cameras and more into a single system that protects you from crime, fire, carbon monoxide and even water damage.

Our all-in-one app for iPhone, iPad or Apple Watch makes it easy to:

•	Control your entire property remotely
•	Know what’s going on with intelligent alerts and live video feeds
•	Automate your daily security routine and other time-consuming tasks 

Our Apple Watch-supported features make connecting with home or work as easy as checking the time, with alerts, video clips and a full range of smart controls accessible right on your wrist.

Note: This app requires a compatible system and an interactive Alarm.com service plan. Feature availability varies based on system, equipment, and service plan. Visit www.alarm.com for more information.

Our smarter home security features include: 

•	Control your security panel, locks, lights and more from anywhere
•	Get alerts when people enter and leave, or when there’s unexpected activity
•	Watch live and recorded video from indoor and outdoor cameras
•	Customize your video alerts to see specific activity only
•	Talk to visitors through your doorbell camera and unlock your door from the same screen
•	Use Scenes commands to activate multiple devices with one touch

Our smarter business security features include:

•	Arm or disarm your security panel across multiple locations
•	Get alerted if the store opens late or an employee accesses a restricted area 
•	Get smarter video alerts that highlight specific types of activity
•	Automate your lights, locks, thermostats and more
•	Track and manage access to multiple properties
•	Buzz open your access control doors from the Doorbell Call screen
•	Respond to alarm events and alert emergency personnel 

Dependable in emergencies and helpful every day, Alarm.com is the all-in-one solution for the connected, protected home or business.
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