33
poor
Alarm.com | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 30 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
48%
Android
41 Reports
41 Reports
iOS unitQ Score
iOS User Feedback
52%
iOS
45 Reports
45 Reports
User Feedback
52%
iOS
45 Reports
45 Reports
48%
Android
41 Reports
41 Reports
Alarm.com - Latest Quality Issues
Android
Jan 10, 2025
Logging in takes forever whilst trying to arm either my house or my parents. The video feed is slow to load and I'm right by my router. I'm trying to arm my house right now and nothing is logging it. I've restarted my phone, looked for updates, cleared cache and the app isn't loading.
Android
Jan 11, 2025
The thermostate won't update from the app, we tried on two different phones and I had to do it manually at the wall panel. This started today. Never had issue before today. Housemate was able to even turn the thermostat back on Wednesday night from his place of work after a false fire alarm turned the Thermostate/AC off. Now we can't even change it from home 24 hours later???
Android
Jan 11, 2025
We frequently receive notices that we've exceeded our "data" limit but never receive advice as to how to rectify this. We do nothing different from month-to-month but our account is restricted every other month because of this.
Android
Jan 11, 2025
I have a doorbell camera installed and setup. Android TV app tells me I don't and can't go any further.
iOS
Jan 11, 2025
Door bell
I have been without service since December 30,2024 . I have been placed on hold for one hour and 25 minutes for compensation and still the camera not working. Customer service is very bad Annmarie Facey Fay
Android
Jan 12, 2025
Everytime I need to see who's at the door there's an error. When I don't need it, it works fine. Also there's no option to retrieve a clip if I mistakenly erase it.
iOS
Jan 12, 2025
Runs poorly
Very laggy. When tapping icons the app will pulse, as if it's waiting to do the instruction, and then go to a previous page without performing the instruction. So “Arm Partition” Will act like it's worked but will not have actually set the alarm if you check.
iOS
Jan 13, 2025
I have to pay to have the app for my cameras and it was free before
And I also have to pay to enter my camera in the application because I have changed my wifi and in addition to paying to have the application that I can enter in I need my camera and the one outside to see who rings I was able to access 😡😡😡
Android
Jan 13, 2025
This is not what it should be. We have always had security systems and never had near as many issues we've had with this. We have had more issues than I care to elaborate on. I must admit this is the first none hardwired system we've had, and it will be the last. We've been given information by the apps company to find it to be incorrect later. This really isn't what I signed up for.
Alarm.com - Product Description
Keep your home or business connected, protected and one step ahead with Alarm.com. Our technology connects your security, locks, lights, video cameras and more into a single system that protects you from crime, fire, carbon monoxide and even water damage. Our all-in-one app for iPhone, iPad or Apple Watch makes it easy to: • Control your entire property remotely • Know what’s going on with intelligent alerts and live video feeds • Automate your daily security routine and other time-consuming tasks Our Apple Watch-supported features make connecting with home or work as easy as checking the time, with alerts, video clips and a full range of smart controls accessible right on your wrist. Note: This app requires a compatible system and an interactive Alarm.com service plan. Feature availability varies based on system, equipment, and service plan. Visit www.alarm.com for more information. Our smarter home security features include: • Control your security panel, locks, lights and more from anywhere • Get alerts when people enter and leave, or when there’s unexpected activity • Watch live and recorded video from indoor and outdoor cameras • Customize your video alerts to see specific activity only • Talk to visitors through your doorbell camera and unlock your door from the same screen • Use Scenes commands to activate multiple devices with one touch Our smarter business security features include: • Arm or disarm your security panel across multiple locations • Get alerted if the store opens late or an employee accesses a restricted area • Get smarter video alerts that highlight specific types of activity • Automate your lights, locks, thermostats and more • Track and manage access to multiple properties • Buzz open your access control doors from the Doorbell Call screen • Respond to alarm events and alert emergency personnel Dependable in emergencies and helpful every day, Alarm.com is the all-in-one solution for the connected, protected home or business.
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