41
poor
Alarm.com | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
19 Points Past 7 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
35%
Android
49 Reports
49 Reports
iOS unitQ Score
iOS User Feedback
65%
iOS
91 Reports
91 Reports
User Feedback
65%
iOS
91 Reports
91 Reports
35%
Android
49 Reports
49 Reports
Alarm.com - Latest Quality Issues
iOS
Sep 30, 2024
Missing feature - widget
The widget feature to run scenes from the Lock Screen is not available for IOS 18. This was the best feature alarm.com app offered, and it now not being available is horrible. Thinking of switching to a different service because this inconvenience is honestly awful.
Android
Sep 30, 2024
I hate the change made to night viewing and animal captures. I can't see ANYTHING on my front porch at night, unless I leave my porch light on, no matter the sensitivity setting. And, it takes forever for the doorbell live feed to load, and trying to speak to someone at the door is impossible. It's garbled or no sound at all. That feature has never worked considering all the times I've had a tech out to fix it, even brand new doorbells. Just waiting for contract to end. Totally frustrating!
iOS
Sep 30, 2024
Widget Broke in iOS18
After iOS18 update there are no more widgets.
Android
Sep 30, 2024
It doesn't open the configuration options... no... only those that offer new services
Android
Sep 30, 2024
Only works half the time. Lags and won't lock door or change temperature on thermostat
iOS
Oct 1, 2024
Doesn’t Work Reliably
Sometimes I can't even set the alarm. Continuously will not connect to my system to disarm/arm. I have to sometimes be right next to system for it to work, and other times it doesn't matter, just won't work that day.
iOS
Oct 1, 2024
Worst service ever
Unsupportive and completely useless customer service. Unreliable which is horrible for a security system. Won't help with troubleshooting. They always blame my internet but why does one camera work and not the other one. They can't answer that. Do not recommend Telus. Was great when it was ADT. But now, terrible, terrible service. So frustrating.
iOS
Oct 1, 2024
Customer service is disgraceful
You call them it's like someone didn't even have the right training to proper speak to you ,have you on hold for over 10 mns .
Android
Oct 2, 2024
Buy open box sill brand-new $10 dollars from thrift store. Working well. But don't know how to login on app. Because there is impossible to register on they website or use third-party app to add. Can't change Fahrenheit to Celsius without app. If you buy new $199 ? Nope not worthy.
Alarm.com - Product Description
Keep your home or business connected, protected and one step ahead with Alarm.com. Our technology connects your security, locks, lights, video cameras and more into a single system that protects you from crime, fire, carbon monoxide and even water damage. Our all-in-one app for iPhone, iPad or Apple Watch makes it easy to: • Control your entire property remotely • Know what’s going on with intelligent alerts and live video feeds • Automate your daily security routine and other time-consuming tasks Our Apple Watch-supported features make connecting with home or work as easy as checking the time, with alerts, video clips and a full range of smart controls accessible right on your wrist. Note: This app requires a compatible system and an interactive Alarm.com service plan. Feature availability varies based on system, equipment, and service plan. Visit www.alarm.com for more information. Our smarter home security features include: • Control your security panel, locks, lights and more from anywhere • Get alerts when people enter and leave, or when there’s unexpected activity • Watch live and recorded video from indoor and outdoor cameras • Customize your video alerts to see specific activity only • Talk to visitors through your doorbell camera and unlock your door from the same screen • Use Scenes commands to activate multiple devices with one touch Our smarter business security features include: • Arm or disarm your security panel across multiple locations • Get alerted if the store opens late or an employee accesses a restricted area • Get smarter video alerts that highlight specific types of activity • Automate your lights, locks, thermostats and more • Track and manage access to multiple properties • Buzz open your access control doors from the Doorbell Call screen • Respond to alarm events and alert emergency personnel Dependable in emergencies and helpful every day, Alarm.com is the all-in-one solution for the connected, protected home or business.
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