79
fair

Alaska Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
22 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
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Epic
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Android unitQ Score
Android User Feedback
56%
Android
187 Reports
iOS unitQ Score
iOS User Feedback
44%
iOS
145 Reports
User Feedback
44%
iOS
145 Reports
56%
Android
187 Reports
Alaska Airlines - Latest Quality Issues
Android
Nov 29, 2022
Useful, but displaying ads in notifications is a great way to annoy me. And there's no way to turn off the ads without turning off everything.
Android
Nov 29, 2022
I expect the notifications to be about my flight. Sometimes the notification is an ad.
Android
Nov 30, 2022
(updated 2022-11-27) I'm a huge Alaska Airlines fan, but using push notifications to send ads (especially without allowing to opt out and still get important information like flight details) is an immediate uninstall. Very disappointing.
Android
Nov 30, 2022
The app is now spamming me with ads sent as push notifications, with no way to opt out other than disabling all notifications (like flight cancellation alerts). Shame on you.
iOS
Dec 1, 2022
Frustrating
After logging in a 1000 times I can't add my mileage . Can't get my ticket from E mails . Can't get help. Frustrating for a new member. Help! I can't even submit this because all the “ nicknames' are taken. Ugh !!! ON 11-29-2022 The plane was totally packed, I did not care for people coughing and not having masks on, especially as the holiday season began. The saving Grace on my trip from PDX TO SNA was the best flight attendant by the name of HECTOR, he gave the best and most entertaining safety presentation I have ever wanted to pay attention to. He made incredible hand gestures and sound effects to really hold your attention. He was so efficient, and kind, and fun, and thoughtful to all of the passengers. He should be giving classes to new hires. A hard worker, with such character . I hope you can find what Hector he is, and give him a raise. I hope he is working when I return home from SNA to PDX Dec. 5th. happy holidays to Hector and bless your heart. 🫶🏼👏🏻
iOS
Dec 2, 2022
Pretty good overall
2 complaints. One is that I can't view award travel vs. ticket cost without award without starting a new search. It would be nice to be able to transition between or better yet compare side by side without the extra step. Second is that when I open the app it often does not update my most current trip right away. I have to log out then log back in. Overall though fairly easy to navigate.
Android
Dec 2, 2022
Used 4 trips 2022. Only problem I had was Mazatlan trips. Changed flights 3 times & purchased in December for the following October. I get a wheelchair. Last time changed I was put in row 28 & another in the back. Awful. We also overnighted in LAX which was difficult.
iOS
Dec 2, 2022
Doesn’t update
I'm checked in, but the app doesn't update and show my boarding pass. Has to get a paper one
Android
Dec 4, 2022
Fair. I wanted to select my seT when I bought my ticket ut it did not let me
Alaska Airlines - Product Description
Travel light at each stage of your journey with our companion mobile app. Explore options, book trips, check in, and move hassle-free through airports. Find all the flight information that matters to you, as you need it. 

Features of our travel app:

• Book a flight and select your seat
• Shop one-way, round trip, and award travel
• Shop using our calendar feature
• Shop using your percentage off discount code (more coming soon!)
• See your trips in a list for easy access
• Purchase a seat upgrade using Apple Pay (before check-in only)
• Change your seat prior to departure
• Cancel your flight easily by tapping the 3 dots
• Add your Mileage Plan or TSA precheck numbers to your flight - make sure you get your miles! How?  Tap on your name or during check-in
• Check-in up to 24 hours before your flight
• Access your mobile boarding pass—no more paper
• Add your boarding pass, Mileage Plan and Lounge card to Apple Wallet
• Pre-select your meals in Main Cabin and First Class
• See your flight schedule and boarding time
• Share your travel itinerary with friends and family
• Sign in to your account to sync your trips saved in your My Trips
• Track your Mileage Plan balance & view your account activity and tier status
• Keep an eye on First Class and Standby wait lists
• Receive push notifications for flight delays, gate changes, and more
• Change to an earlier or later flight when you check in
• Add flight details to your iPhone’s calendar
• Track flights taken by friends and family
• Look up schedules

You can find additional information about the Alaska Air travel app by visiting alaskaair.com/mobile.

Thanks for sending us feedback at iphoneapp@alaskaair.com. We are listening, and welcome your suggestions.
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