91
epic

Alaska Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Travel
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Android unitQ Score
Android User Feedback
100%
Android
238 Reports
iOS unitQ Score
iOS User Feedback
0%
iOS
0 Reports
User Feedback
0%
iOS
0 Reports
100%
Android
238 Reports
Alaska Airlines - Latest Quality Issues
Android
Jul 15, 2024
The app is useful in some respects, like seeing upcoming trips and account status, but the booking option is buggy. It doesn't show the same flights as the desktop website, particularly for award flights. And you can't sort results by things like stops. Today, the "flexible dates" calendar option incorrectly shows the same price for every day for the next 2 weeks. And there's no 1st class options on the calendar. Finally, in results, the app scrolls to the return flights first.
Android
Jul 15, 2024
This app is great for the most part! It is very useful for seeing info about flights and getting boarding passes and more. If the food menu would accurately indicate when an item is sold out I would rate five stars. It says pre-order only when it means sold out sometimes.
Android
Jul 17, 2024
It doesn't update flight status. Doesn't give Terminal information. Had to go straight to the airport app for info.
Android
Jul 18, 2024
It's not opening
Android
Jul 20, 2024
Previously I had relied on email notifications and checking in online. I was never sure if the QR code they sent me was for my whole trip and Alaska at the airport wasn't sure either. The app keeps it all organized, each leg of your trip it brings up the QR for that gate entry. There are some extraneous things that I'm sure are great for some people but for me they are just clutter on the interface.
Android
Jul 20, 2024
It doesn't always update immediately, but functions well otherwise.
Android
Jul 21, 2024
Very frustrating
Android
Jul 23, 2024
Everything in the app when it opens a webview results in either HTTP status code error, or authorization denied. Been like this for 2+ weeks... What's going on?
Android
Jul 25, 2024
Pathetic App, useless service from Alaska
Alaska Airlines - Product Description
Travel light at each stage of your journey with our companion mobile app. Explore options, book trips, check in, and move hassle-free through airports. Find all the flight information that matters to you, as you need it. 

Features of our travel app:

• Book a flight using your percentage off code. You can use your miles too!
• Make sure to sign into your account; for easy access to all of your upcoming trips, view your balance, track your miles towards elite status, add credit cards and billing address
• Pre-order your Fruit & Cheese plate in Main Cabin and First Class (there's other goodies to choose from too)
• Add your Mileage Plan or TSA precheck numbers to your flight. How? Tap on your name on your flight or during check-in
• Never miss an important push notifications with Message center. Where you can find messages about flight delays, gate changes, and more
• Cancel your flight easily by tapping the 3 dots on the trip list
• Purchase a seat upgrade using Apple Pay (before check-in only)
• Check-in up to 24 hours before your flight
• Add your boarding pass, Mileage Plan and Lounge card to Apple Wallet for easy access
• Share your boarding pass, and flight details with family and friends
• Keep an eye on First Class and Standby wait lists
• Change to an earlier or later flight starting at 24 hours before your flight
• Add flight details to your iPhone’s calendar
• Track flights taken by friends and family
• Look up schedules

You can find additional information about the Alaska Air travel app by visiting alaskaair.com/mobile.

Thanks for sending us feedback at iphoneapp@alaskaair.com. We are listening, and welcome your suggestions.
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