80
good

Alaska Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
60%
Android
212 Reports
iOS unitQ Score
iOS User Feedback
40%
iOS
139 Reports
User Feedback
40%
iOS
139 Reports
60%
Android
212 Reports
Alaska Airlines - Latest Quality Issues
Android
Mar 23, 2024
It would NOT lead me to my flight for checkin!!! Had to figure out that I had to select the 3 bars drop down menu!
Android
Mar 23, 2024
New update and my electronic bag tag won't reset .... Hangs on'verifying' or reboots the app... No one at customer service could help me either. Frustrating!
iOS
Mar 23, 2024
Timed out - while still active - at the final payment submission???
Had to start all over again.
iOS
Mar 24, 2024
Make it hard to access wallet fund on app
Really annoys me that they make it impossible me to access your wallet funds on the app. You have to go to the website to look up your funds which so annoying. Definitely a dark pattern user experience and a business decision to stop people from using their funds.
Android
Mar 24, 2024
My trip was changed to a different time, but I am unable to bring up the changed itinerary on my Alaska app.
Android
Mar 25, 2024
Gate and seat assignment never updates on app boarding pass when they are changed. Very frustrating.
Android
Mar 26, 2024
Poor can't print
Android
Mar 26, 2024
As nice as it is to fly places, this app gave me the wrong gate information for my flight and I was literally seconds away from missing my flight. I had to run across a entire airport because this app told me my flight was at a different gate across the airport- it was super frustrating & I would've had to buy another ticket for a outrageous amount of money if I were to miss my flight.
Android
Mar 27, 2024
I can log on via web no problem, but cannot get logged into this app.
Alaska Airlines - Product Description
Travel light at each stage of your journey with our companion mobile app. Explore options, book trips, check in, and move hassle-free through airports. Find all the flight information that matters to you, as you need it. 

Features of our travel app:

• Book a flight using your percentage off code. You can use your miles too!
• Make sure to sign into your account; for easy access to all of your upcoming trips, view your balance, track your miles towards elite status, add credit cards and billing address
• Pre-order your Fruit & Cheese plate in Main Cabin and First Class (there's other goodies to choose from too)
• Add your Mileage Plan or TSA precheck numbers to your flight. How? Tap on your name on your flight or during check-in
• Never miss an important push notifications with Message center. Where you can find messages about flight delays, gate changes, and more
• Cancel your flight easily by tapping the 3 dots on the trip list
• Purchase a seat upgrade using Apple Pay (before check-in only)
• Check-in up to 24 hours before your flight
• Add your boarding pass, Mileage Plan and Lounge card to Apple Wallet for easy access
• Share your boarding pass, and flight details with family and friends
• Keep an eye on First Class and Standby wait lists
• Change to an earlier or later flight starting at 24 hours before your flight
• Add flight details to your iPhone’s calendar
• Track flights taken by friends and family
• Look up schedules

You can find additional information about the Alaska Air travel app by visiting alaskaair.com/mobile.

Thanks for sending us feedback at iphoneapp@alaskaair.com. We are listening, and welcome your suggestions.
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