Alaska Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 7 Days
Category: Travel
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Android unitQ Score
Android User Feedback
158 Reports
iOS unitQ Score
iOS User Feedback
120 Reports
User Feedback
120 Reports
158 Reports
Alaska Airlines - Latest Quality Issues
Oct 13, 2021
iPad App
Why is Alaska Air still the only airline without an iPad app? I know most UI designer as basis against visually impaired people, (clearly seen by their only iPhone design apps with minuscule fonts) but I expected a company with the Alaskan Air reputation for excellent customer service o be different. A sad State of affairs.
Oct 11, 2021
After the latest update, I don't get boarding passes through the app.
Oct 11, 2021
I have pre-ordered my food and it said complete however when I looked the next day it was gone.
Oct 8, 2021
Where did all my milage plan info go. This new update removed almost everything I actually use. Please restore it.
Oct 7, 2021
Please make trips the home screen again. It feels like you added another step for no reason.
Oct 5, 2021
Yakima flight
The outrageous fee to check baggage was a surprise. Very disappointed in that.
Oct 4, 2021
What happened to the mileage plan details?
Oct 4, 2021
Pretty good
The app would not let me select seats for the second passenger. I would like to sit next to the person I am traveling with!
Oct 3, 2021
Horrible upgrade system. I always check-in exactly 24 hrs prior, and get upgraded maybe 25% of the time. (As MVP Gold 75K)
Alaska Airlines - Product Description
Travel light at each stage of your journey with our companion mobile app. Explore options, book trips, check in, and move hassle-free through airports. Find all the flight information that matters to you, as you need it. 

Features of our travel app:

• Book a flight and select your seat
• Shop one-way, round trip, and award travel
• Shop using our calendar feature
• Shop using your percentage off discount code (more coming soon!)
• See your trips in a list for easy access
• Purchase a seat upgrade using Apple Pay (before check-in only)
• Change your seat prior to departure
• Cancel your flight easily by tapping the 3 dots
• Add your Mileage Plan or TSA precheck numbers to your flight - make sure you get your miles! How?  Tap on your name or during check-in
• Check-in up to 24 hours before your flight
• Access your mobile boarding pass—no more paper
• Add your boarding pass, Mileage Plan and Lounge card to Apple Wallet
• Pre-select your meals in Main Cabin and First Class
• See your flight schedule and boarding time
• Share your travel itinerary with friends and family
• Sign in to your account to sync your trips saved in your My Trips
• Track your Mileage Plan balance & view your account activity and tier status
• Keep an eye on First Class and Standby wait lists
• Receive push notifications for flight delays, gate changes, and more
• Change to an earlier or later flight when you check in
• Add flight details to your iPhone’s calendar
• Track flights taken by friends and family
• Look up schedules

You can find additional information about the Alaska Air travel app by visiting alaskaair.com/mobile.

Thanks for sending us feedback at iphoneapp@alaskaair.com. We are listening, and welcome your suggestions.
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