71
good

Alaska Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
57%
Android
185 Reports
iOS unitQ Score
iOS User Feedback
43%
iOS
142 Reports
User Feedback
43%
iOS
142 Reports
57%
Android
185 Reports
Alaska Airlines - Latest Quality Issues
iOS
May 16, 2024
Charged twice to upgrade to exit row!
I was billed twice for the $80 to get into an exit row. Once just now on your app, and once yesterday when I purchased the ticket and the upgrade at the same time.
iOS
May 16, 2024
TSP Pre Check
It crazy that I have to manually enter my KTN each time I book a flight.
iOS
May 17, 2024
Review
My getting my reservations coming to SF were perfect but a little time consuming making the reservations coming back to Washington was a little time consuming .
iOS
May 17, 2024
TSA
I have a tsa number but your ap won't put it on flight pass
iOS
May 18, 2024
Extra charge
Bought ticket via Expedia and was charged $126 by Alaska as I got my boarding pass.
iOS
May 19, 2024
Mobil app
Difficult to work with. Not easy to use. Other airlines have much easier apps to use and access.
iOS
May 19, 2024
Frequent flyer.
Miles don't go as far as they used to or we don't get the mileage reward like we used to, why ??
iOS
May 20, 2024
Cannot use w/ discount codes
If you had an issue on a previous flight and are given a discount code you cannot use the app. Prices between the app and the website are not the same.
iOS
May 21, 2024
Bagages fees
It's the third time I travel with Alaska and everytime I try to pay my bagages fees there is a message of error :(
Alaska Airlines - Product Description
Travel light at each stage of your journey with our companion mobile app. Explore options, book trips, check in, and move hassle-free through airports. Find all the flight information that matters to you, as you need it. 

Features of our travel app:

• Book a flight using your percentage off code. You can use your miles too!
• Make sure to sign into your account; for easy access to all of your upcoming trips, view your balance, track your miles towards elite status, add credit cards and billing address
• Pre-order your Fruit & Cheese plate in Main Cabin and First Class (there's other goodies to choose from too)
• Add your Mileage Plan or TSA precheck numbers to your flight. How? Tap on your name on your flight or during check-in
• Never miss an important push notifications with Message center. Where you can find messages about flight delays, gate changes, and more
• Cancel your flight easily by tapping the 3 dots on the trip list
• Purchase a seat upgrade using Apple Pay (before check-in only)
• Check-in up to 24 hours before your flight
• Add your boarding pass, Mileage Plan and Lounge card to Apple Wallet for easy access
• Share your boarding pass, and flight details with family and friends
• Keep an eye on First Class and Standby wait lists
• Change to an earlier or later flight starting at 24 hours before your flight
• Add flight details to your iPhone’s calendar
• Track flights taken by friends and family
• Look up schedules

You can find additional information about the Alaska Air travel app by visiting alaskaair.com/mobile.

Thanks for sending us feedback at iphoneapp@alaskaair.com. We are listening, and welcome your suggestions.
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