Quality degradation at Alaska Airlines  
Users report higher volume of Quality Issues than usual
79
fair

Alaska Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
61%
Android
169 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
106 Reports
User Feedback
39%
iOS
106 Reports
61%
Android
169 Reports
Alaska Airlines - Latest Quality Issues
Android
Apr 16, 2021
App not working. Cannot check in or select seats. When I try it just says "check in not successful" and has no other advise. I try to select open seats then it tells me those seats are not avaliable but then they are still empty on the next screen. Called Alaska airlines and LOOONG auto message tells me to use the app. Very frustrating.
Android
Apr 15, 2021
App does not communicate with check-in kiosks for getting checked baggage tags. The 2 systems tried double charging me twice for baggage on the same trip.
Android
Apr 15, 2021
Keeps taking me on a cycle keeps telling me to choose my flight when I already did... Won't let me book a flight... app is horrible
iOS
Apr 15, 2021
Credit card entry
Credit card entry is a pain.You should just be able to scan the card
iOS
Apr 14, 2021
App does not perform well
There are functions that you can attempt to perform in the app but only work in the web browser. The app does not tell you that a function is not available, instead it tells you that there is a problem and to try again.
iOS
Apr 13, 2021
No bag tags
The app checked us in, but only on my AK Acct. It would not slow us to check a bag, so no bag tags. Plus, no print option for the hotel to print out. Couldn't create or print a pdf of iPhone or iPad. Now, we have to use a check in agent at the airport. Ugh!
Android
Apr 12, 2021
Easy to use... bugs sometimes like: 4 x in 21 hrs to check in & finally get accurate B Pass???
Android
Apr 12, 2021
unable to use easily
iOS
Apr 12, 2021
iPhone and iPad apps
iPhone only registers 1st leg pass, impossible to print from iPhone or iPad only at Alaska.com
Alaska Airlines - Product Description
Travel light at each stage of your journey with our companion mobile app. Explore options, book trips, check in, and move hassle-free through airports. Find all the flight information that matters to you, as you need it. 

Features of our travel app:

• Book a flight and select your seat
• Shop one-way, round trip, and award travel
• Shop using our calendar feature
• Shop using your percentage off discount code (more coming soon!)
• See your trips in a list for easy access
• Purchase a seat upgrade using Apple Pay (before check-in only)
• Change your seat prior to departure
• Cancel your flight easily by tapping the 3 dots
• Add your Mileage Plan or TSA precheck numbers to your flight - make sure you get your miles! How?  Tap on your name or during check-in
• Check-in up to 24 hours before your flight
• Access your mobile boarding pass—no more paper
• Add your boarding pass, Mileage Plan and Lounge card to Apple Wallet
• Pre-select your meals in Main Cabin and First Class
• See your flight schedule and boarding time
• Share your travel itinerary with friends and family
• Sign in to your account to sync your trips saved in your My Trips
• Track your Mileage Plan balance & view your account activity and tier status
• Keep an eye on First Class and Standby wait lists
• Receive push notifications for flight delays, gate changes, and more
• Change to an earlier or later flight when you check in
• Add flight details to your iPhone’s calendar
• Track flights taken by friends and family
• Look up schedules

You can find additional information about the Alaska Air travel app by visiting alaskaair.com/mobile.

Thanks for sending us feedback at iphoneapp@alaskaair.com. We are listening, and welcome your suggestions.
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