Quality degradation at Alaska Airlines  
Users report higher volume of Quality Issues than usual

Alaska Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Travel
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30-Day Trend
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Android unitQ Score
Android User Feedback
158 Reports
iOS unitQ Score
iOS User Feedback
146 Reports
User Feedback
146 Reports
158 Reports
Alaska Airlines - Latest Quality Issues
Mar 19, 2023
NOT user friendly
Kept timing out when trying to make payments. Would not accept perfectly good credit cards. Exasperating… but finally made it work. PRICELINE is WAY easier to use to buy tickets every time. BUT then you have to deal with the SHOCKINGLY POOR TREATMENT BY AIRLINES of 3rd party ticket-purchasing customers.
Mar 20, 2023
To many hoops
It's a massive pain in the butt using the companion fare perk I have. Took two phone calls to customer service just to get access to my app and the. figure out where to find the code. Then I couldn't even use the app to book a flight with my companion fare and had to bounce between multiple devices to ensure I had all the flight information. Correct to book corresponding flights with my family.
Mar 20, 2023
AI Couldn’t find my account & I’ve traveled with them for 29 Years !”Alaska’s Ai is not Intelligent”
Really Bad experience trying to simply check -in … was lucky just to get the seat I reserved, but “ No Travel Points “ … nothing.. They Have Lost Me In Their System!!!!!!
Mar 20, 2023
Would not process our credit card ds The app do s not work if checking bags
Mar 20, 2023
What a terrible airlines
Apart from poorly staffed ticketing counters on multiple occasions at SeaTac causing long delays, apart from multiple fight delays despite other airlines at neighboring gates departing on time (Vegas, LAX), Alaska continues to be a terrible customer experience. FURTHER, imagine thinking it's okay to have a direct pitch for a credit card during the flight in the current financial climate of rising rates and bank failures? Out. Of. Touch.
Mar 20, 2023
Good not great
I really like Alaska! They have been good to me. HOWEVER, the app is rough 80% of the time. Despite having a new iPhone, that I keep updated, the “gate” information will rarely populate with the correctly. Under gate it has two dashes “- -“. But if I add the boarding pass to my apple wallet, then the gate information will appear. Hope this review is beneficial.
Mar 20, 2023
Perpetual crashing
App crashing perpetually. Contacts app feedback and they were responsive, but offered little help. Will wait for a future release where this bug is fixed. Until then I try not to use the app for anything other than checking in and grabbing boarding pass.
Mar 21, 2023
Mr Apostrophe
Doesn't handle them and I am typing this review and the text is white so I can't see it
Mar 22, 2023
Never fly Alaska. My flight was redirected because of a storm and instead of taking us back, they stopped at another airport and forced us to wait 3 hours before letting us off and saying we need to book different flights and they won't be reimbursing or helping with new flights.
Alaska Airlines - Product Description
Travel light at each stage of your journey with our companion mobile app. Explore options, book trips, check in, and move hassle-free through airports. Find all the flight information that matters to you, as you need it. 

Features of our travel app:

• Book a flight and select your seat
• Shop one-way, round trip, and award travel
• Shop using our calendar feature
• Shop using your percentage off discount code (more coming soon!)
• See your trips in a list for easy access
• Purchase a seat upgrade using Apple Pay (before check-in only)
• Change your seat prior to departure
• Cancel your flight easily by tapping the 3 dots
• Add your Mileage Plan or TSA precheck numbers to your flight - make sure you get your miles! How?  Tap on your name or during check-in
• Check-in up to 24 hours before your flight
• Access your mobile boarding pass—no more paper
• Add your boarding pass, Mileage Plan and Lounge card to Apple Wallet
• Pre-select your meals in Main Cabin and First Class
• See your flight schedule and boarding time
• Share your travel itinerary with friends and family
• Sign in to your account to sync your trips saved in your My Trips
• Track your Mileage Plan balance & view your account activity and tier status
• Keep an eye on First Class and Standby wait lists
• Receive push notifications for flight delays, gate changes, and more
• Change to an earlier or later flight when you check in
• Add flight details to your iPhone’s calendar
• Track flights taken by friends and family
• Look up schedules

You can find additional information about the Alaska Air travel app by visiting alaskaair.com/mobile.

Thanks for sending us feedback at iphoneapp@alaskaair.com. We are listening, and welcome your suggestions.
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