Quality degradation at Alaska Airlines  
Users report higher volume of Quality Issues than usual
76
fair

Alaska Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Travel
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
59%
Android
170 Reports
iOS unitQ Score
iOS User Feedback
41%
iOS
117 Reports
User Feedback
41%
iOS
117 Reports
59%
Android
170 Reports
Alaska Airlines - Latest Quality Issues
iOS
Jan 18, 2022
Too many clicks to track a flight
Things have gotten really buried in menus
Android
Jan 17, 2022
Does not let me check in on my phone. Second time in a row.
iOS
Jan 17, 2022
Worst airline in the industry
Company structure and culture are toxic. They routinely report they're on-time, but never are.
iOS
Jan 17, 2022
Never Fly Alaska
Worst airline in existence. Canceled my flight twice after multiple delays, made me pay my own hotel expenses, and tried to scam me out of my refund. Do anything you can to never fly with Alaska.
iOS
Jan 16, 2022
Not happy with their price changes on app when trying to use my discount codes!
I find it very shady that I will go to look up a price for a flight on the app, then when I go to book it with my discount codes I've received for my yearly Alaska card dues or companion pass the prices increase and offset any discount from the codes. I have tried this a number of times trying to book trips and had similar experiences each time. This is very unethical!
iOS
Jan 15, 2022
Tribble Company, Tribble app
Our flight back to Seattle, WA from Fresno,CA is canceled at Dec 15th due to weather. I had already paid for tickets and baggages. The app didn't let me to cancel tickets and ask for refund. It doesn't provide any chat services with human agents. It doesn't provide any email section for claims. I just saw a customer care number there. I called them more than 10 times since then. Every time waited on the lane for 1 hour. 3 times I asked for a call back an each time the agents called me and pretending couldn't hear my voice when I had full network coverage. I still didn't get any refund not for tickets or packages, and I don't know how to do that. I am not sure it is US based company or North Korea one!!!
iOS
Jan 14, 2022
Check in status
I was checked in at the airport terminal without using the app and the app said we were not checked until we landed at our destination. Seems a little slow in updating
iOS
Jan 14, 2022
So frustrating
I selected & purchased an upgraded seat and at checkout it did not appear
iOS
Jan 13, 2022
Extremely poor customer service
Had trouble checking in and was unable to contact anyone for assistance either on the phone or via text. Alaska was useless. Burbank employees were excellent when I checked in
Alaska Airlines - Product Description
Travel light at each stage of your journey with our companion mobile app. Explore options, book trips, check in, and move hassle-free through airports. Find all the flight information that matters to you, as you need it. 

Features of our travel app:

• Book a flight and select your seat
• Shop one-way, round trip, and award travel
• Shop using our calendar feature
• Shop using your percentage off discount code (more coming soon!)
• See your trips in a list for easy access
• Purchase a seat upgrade using Apple Pay (before check-in only)
• Change your seat prior to departure
• Cancel your flight easily by tapping the 3 dots
• Add your Mileage Plan or TSA precheck numbers to your flight - make sure you get your miles! How?  Tap on your name or during check-in
• Check-in up to 24 hours before your flight
• Access your mobile boarding pass—no more paper
• Add your boarding pass, Mileage Plan and Lounge card to Apple Wallet
• Pre-select your meals in Main Cabin and First Class
• See your flight schedule and boarding time
• Share your travel itinerary with friends and family
• Sign in to your account to sync your trips saved in your My Trips
• Track your Mileage Plan balance & view your account activity and tier status
• Keep an eye on First Class and Standby wait lists
• Receive push notifications for flight delays, gate changes, and more
• Change to an earlier or later flight when you check in
• Add flight details to your iPhone’s calendar
• Track flights taken by friends and family
• Look up schedules

You can find additional information about the Alaska Air travel app by visiting alaskaair.com/mobile.

Thanks for sending us feedback at iphoneapp@alaskaair.com. We are listening, and welcome your suggestions.
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