73
good
Alaska Airlines | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
58%
Android
235 Reports
235 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
173 Reports
173 Reports
User Feedback
42%
iOS
173 Reports
173 Reports
58%
Android
235 Reports
235 Reports
Alaska Airlines - Latest Quality Issues
iOS
Sep 9, 2024
Canceled flight and no direction
Cancelled flight flight attended states it will rebook the app tells you nothing now I have to stand in a hour long wait
iOS
Sep 9, 2024
App not working
Why do I have to become a registered “miles” customer to use the App at all? And when I attempted to register/create an account, I was consistently hit with an error message, despite my having no errors? Is it only for US citizens?
iOS
Sep 9, 2024
Alaska app
I find this app difficult to navigate and it's unresponsive
iOS
Sep 9, 2024
Unclear
Not clear how to actually set up an account on your website.
Android
Sep 9, 2024
Luggage check-in should be easier to find on App.
Android
Sep 9, 2024
Terrible app doesn't load drops reservations
Android
Sep 10, 2024
Complete trash app. Keeps taking off my TSA pre check info......noone helps. Trash app, trash service, trash airlines.
Android
Sep 10, 2024
No one to talk to regarding flight change
Android
Sep 10, 2024
Please fix the app so it will take TWIC number as TSA known traveler number. It only takes 9 digits, and the TWIC number is 8 digits.
Alaska Airlines - Product Description
Travel light at each stage of your journey with our companion mobile app. Explore options, book trips, check in, and move hassle-free through airports. Find all the flight information that matters to you, as you need it. Features of our travel app: • Book a flight using your percentage off code. You can use your miles too! • Make sure to sign into your account; for easy access to all of your upcoming trips, view your balance, track your miles towards elite status, add credit cards and billing address • Pre-order your Fruit & Cheese plate in Main Cabin and First Class (there's other goodies to choose from too) • Add your Mileage Plan or TSA precheck numbers to your flight. How? Tap on your name on your flight or during check-in • Never miss an important push notifications with Message center. Where you can find messages about flight delays, gate changes, and more • Cancel your flight easily by tapping the 3 dots on the trip list • Purchase a seat upgrade using Apple Pay (before check-in only) • Check-in up to 24 hours before your flight • Add your boarding pass, Mileage Plan and Lounge card to Apple Wallet for easy access • Share your boarding pass, and flight details with family and friends • Keep an eye on First Class and Standby wait lists • Change to an earlier or later flight starting at 24 hours before your flight • Add flight details to your iPhone’s calendar • Track flights taken by friends and family • Look up schedules You can find additional information about the Alaska Air travel app by visiting alaskaair.com/mobile. Thanks for sending us feedback at iphoneapp@alaskaair.com. We are listening, and welcome your suggestions.
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