55
fair

Alaska Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 30 Days
Category: Travel
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
53%
Android
167 Reports
iOS unitQ Score
iOS User Feedback
47%
iOS
150 Reports
User Feedback
47%
iOS
150 Reports
53%
Android
167 Reports
Alaska Airlines - Latest Quality Issues
Android
Jan 10, 2025
I'm guessing no one at Alaska tested the latest update before launching it? it's just not functional. trips do not load. booking page loads after minutes. there is always a 2 minute embarrassing wait at the gate for the boarding pass to show up. any chance you can roll it back to the previous version while you sort out the basic bugs?
iOS
Jan 11, 2025
Prices up while value is down
Prices are increasing they are charging for everything thing and why are they asking for us to “donate” more money to help pay fuel? It is expensive enough already
iOS
Jan 11, 2025
New update is trash
Can never check in with this new update, always re entering my KTN
iOS
Jan 11, 2025
Love the airline, hate their technology
The app rarely works correctly which is very frustrating. The website also often has issues. If they would fix their technology and it would work for more than a day that would be great.
iOS
Jan 11, 2025
It works... Just barely
I appreciate that there is an app and AS seems to be making efforts to improve it. However, it's clearly a dressed up WebView and some basic functions just don't work. It's unfortunately several miles behind competitor apps like UA and DL.
iOS
Jan 11, 2025
Scheduling
Selecting dates has become more complicated
iOS
Jan 12, 2025
Electronic bag tag not working anymore
The latest version is having issues. Check in doesn't show up except on the Home Screen and my electronic bag tag won't update for my return leg. It is stuck on the initial flight and won't refresh.
iOS
Jan 12, 2025
Racial Profiling
They removed my brother because of his religion and look.
Android
Jan 13, 2025
This is the worst airlines. Recently it misbehaved with famous UFC champion Khabib. if I would give zero ratings I will give that 👎
Alaska Airlines - Product Description
Travel light at each stage of your journey with our companion mobile app. Explore options, book trips, check in, and move hassle-free through airports. Find all the flight information that matters to you, as you need it. 

Features of our travel app:

• Book a flight using your percentage off code. You can use your miles too!
• Make sure to sign into your account; for easy access to all of your upcoming trips, view your balance, track your miles towards elite status, add credit cards and billing address
• Pre-order your Fruit & Cheese plate in Main Cabin and First Class (there's other goodies to choose from too)
• Add your Mileage Plan or TSA precheck numbers to your flight. How? Tap on your name on your flight or during check-in
• Never miss an important push notifications with Message center. Where you can find messages about flight delays, gate changes, and more
• Cancel your flight easily by tapping the 3 dots on the trip list
• Purchase a seat upgrade using Apple Pay (before check-in only)
• Check-in up to 24 hours before your flight
• Add your boarding pass, Mileage Plan and Lounge card to Apple Wallet for easy access
• Share your boarding pass, and flight details with family and friends
• Keep an eye on First Class and Standby wait lists
• Change to an earlier or later flight starting at 24 hours before your flight
• Add flight details to your iPhone’s calendar
• Track flights taken by friends and family
• Look up schedules

You can find additional information about the Alaska Air travel app by visiting alaskaair.com/mobile.

Thanks for sending us feedback at iphoneapp@alaskaair.com. We are listening, and welcome your suggestions.
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