77
fair

Alaska Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Travel
Work at Alaska Airlines, Inc.? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Alaska Airlines, Inc.? Unlock additional insights
Android unitQ Score
Android User Feedback
77%
Android
417 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
126 Reports
User Feedback
23%
iOS
126 Reports
77%
Android
417 Reports
Alaska Airlines - Latest Quality Issues
iOS
Jul 1, 2022
App
Very difficult to get & can’t find a way to print luggage tags from another printer.
iOS
Jul 1, 2022
Nobody home
No one ever comes to the chat! Wait time 12 minutes is not chatting! Airport shows Gate but not website. Need to sync!
Android
Jul 1, 2022
I've faced 2 difficulties: 1) I actually wasn't able to complete my booking through the app (not user error) 2) The app doesn't allow you to change your flight to a flight on a different day. Maybe I haven't been able to figure out out but this process was much smoother on other airline apps.
iOS
Jul 1, 2022
Waste of time
Last two times I tried app it wouldn’t complete my booking and never said why?? Tried 3 different payment options but nothing worked!!
iOS
Jun 30, 2022
Buggy trip renaming
Hey Devs, When I click rename trip, the new name is assigned to some other seemingly random trip in my set of trips. How else do we report bugs besides leave a review?
iOS
Jun 30, 2022
Terrible app
Many bugs in the app. Won’t let me log into my account because my password doesn’t work. I changed the password and it still doesn’t work says I need to prove I’m not a robot but won’t let me select that I’m not a robot. Very frustrating.
iOS
Jun 30, 2022
Usually works
When trying to change a seat got message to checkin first. Selected that from pop up and app errored out. Once I cleared the error then I did checkin directly and that worked.
Android
Jun 30, 2022
Difficult to book and pay . Internet etc.
iOS
Jun 29, 2022
Was good
Up until the last update it was great. Now I can’t click on anything within my trips without getting an error message telling me assistance is required. Checking for earlier/later flights, changing seats, and checking in all give me the same error message. Previous updates would say specifics: no seats available or no alternative flights. When I search for the flight outside of my trips it shows alternate flights and available seats on connections I would like to change to.
Alaska Airlines - Product Description
Travel light at each stage of your journey with our companion mobile app. Explore options, book trips, check in, and move hassle-free through airports. Find all the flight information that matters to you, as you need it. 

Features of our travel app:

• Book a flight and select your seat
• Shop one-way, round trip, and award travel
• Shop using our calendar feature
• Shop using your percentage off discount code (more coming soon!)
• See your trips in a list for easy access
• Purchase a seat upgrade using Apple Pay (before check-in only)
• Change your seat prior to departure
• Cancel your flight easily by tapping the 3 dots
• Add your Mileage Plan or TSA precheck numbers to your flight - make sure you get your miles! How?  Tap on your name or during check-in
• Check-in up to 24 hours before your flight
• Access your mobile boarding pass—no more paper
• Add your boarding pass, Mileage Plan and Lounge card to Apple Wallet
• Pre-select your meals in Main Cabin and First Class
• See your flight schedule and boarding time
• Share your travel itinerary with friends and family
• Sign in to your account to sync your trips saved in your My Trips
• Track your Mileage Plan balance & view your account activity and tier status
• Keep an eye on First Class and Standby wait lists
• Receive push notifications for flight delays, gate changes, and more
• Change to an earlier or later flight when you check in
• Add flight details to your iPhone’s calendar
• Track flights taken by friends and family
• Look up schedules

You can find additional information about the Alaska Air travel app by visiting alaskaair.com/mobile.

Thanks for sending us feedback at iphoneapp@alaskaair.com. We are listening, and welcome your suggestions.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners