90
good

Alaska Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
71%
Android
306 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
124 Reports
User Feedback
29%
iOS
124 Reports
71%
Android
306 Reports
Alaska Airlines - Latest Quality Issues
Android
Sep 17, 2023
Will not let me check in . No way to respond
Android
Sep 18, 2023
Clunky. Not intuitive. Hard to get flight info.
Android
Sep 19, 2023
Impossible to log in. I have my user name and password for the website and can access my trips but the app tries to make you join the rewards program. So I tried playing the game and it won't even take my request. Useless to download.
Android
Sep 20, 2023
Only thing I didn't like was having to check in 3 times
Android
Sep 21, 2023
Says you need to pre-order food but won't let us do that
Android
Sep 23, 2023
I am used to flying on Alaska Airlines when it provided full service with meals in coach class and free baggage. The service has degraded.
Android
Sep 23, 2023
Unable to check in on the app. Called customer service and was told sometimes this happens and to check in at the airport instead.
Android
Sep 24, 2023
It will not accept my user name and won't let me change it. It cuts it off and locks only part of it in and will not reset. It only works on my computer.
Android
Sep 25, 2023
Horrible airline. Sketchy check in process that tricks you into paying for upgrade. Will never fly Alaskan again.
Alaska Airlines - Product Description
Travel light at each stage of your journey with our companion mobile app. Explore options, book trips, check in, and move hassle-free through airports. Find all the flight information that matters to you, as you need it. 

Features of our travel app:

• Book a flight using your percentage off code. You can use your miles too!
• Make sure to sign into your account; for easy access to all of your upcoming trips, view your balance, track your miles towards elite status, add credit cards and billing address
• Pre-order your Fruit & Cheese plate in Main Cabin and First Class (there's other goodies to choose from too)
• Add your Mileage Plan or TSA precheck numbers to your flight. How? Tap on your name on your flight or during check-in
• Never miss an important push notifications with Message center. Where you can find messages about flight delays, gate changes, and more
• Cancel your flight easily by tapping the 3 dots on the trip list
• Purchase a seat upgrade using Apple Pay (before check-in only)
• Check-in up to 24 hours before your flight
• Add your boarding pass, Mileage Plan and Lounge card to Apple Wallet for easy access
• Share your boarding pass, and flight details with family and friends
• Keep an eye on First Class and Standby wait lists
• Change to an earlier or later flight starting at 24 hours before your flight
• Add flight details to your iPhone’s calendar
• Track flights taken by friends and family
• Look up schedules

You can find additional information about the Alaska Air travel app by visiting alaskaair.com/mobile.

Thanks for sending us feedback at iphoneapp@alaskaair.com. We are listening, and welcome your suggestions.
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