Quality degradation at Allstate® Mobile  
Users report higher volume of Quality Issues than usual
38
poor

Allstate® Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
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Good
 
Epic
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Android unitQ Score
Android User Feedback
89%
Android
690 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
83 Reports
User Feedback
11%
iOS
83 Reports
89%
Android
690 Reports
Allstate® Mobile - Latest Quality Issues
Android
Jul 4, 2022
This app continually notifies me of a trip in my truck whether I on my bike, walking, or in my lounge chair in my living room. SUCKS...SUCKS...SUCKS...
Android
Jul 3, 2022
This app is the WORST app I have ever used. It glitches. Stops working. Won't open. Freezes. Logs you off. The list goes on and on
Android
Jul 3, 2022
It seems like the app needs to be reinstalled or updated every few months.
Android
Jul 3, 2022
Terrible. The drivewise function for the safe driving discount is completely broken. Regularly incorrectly gives me excessive braking when I'm either barely braking or sometimes in not even touching the brakes and get dinged. Also I'll just be sitting on the couch at home and continually keep getting a searching for trip alerts blowing up my phone. 0/10 I do NOT recommend. I think this app becomes more useless every time I try to use it. Help center said i have to call local agent to make change
Android
Jul 3, 2022
Slow keeps closing can't review trips
Android
Jul 3, 2022
Many times the app does not recognize a trip in progress when I'm a passenger, thereby, not allowing me to make as not the driver. Days later I may notice a phone incident in my driving review, indicating I was driving and using my phone. Today, in trying to clear a driving phone incident the app stopped working 5 times. I guess Allstate does not allow someone to use their phones while being a passenger.
Android
Jul 3, 2022
Keeps crashing after last update, please fix it
Android
Jul 3, 2022
Needs a lot of work. App keeps stopping or logging me out at seemingly random intervals, as short as 20 seconds even. Drivewise behavior wildly inconsistent and updates infrequently. Unnecessarily difficult to identify when you are a passenger instead of driver. Features are functional but ui, layout, and reliability are all unbecoming of such a large insurance company with resources to make the experience not as bad as it is. I've been trained to loathe opening the app.
Android
Jul 3, 2022
The app no longer provides option to change driver or indicate passenger status. Trying to get to trips causes app to kick me out and return to log in screen.
Allstate® Mobile - Product Description
Allstate Mobile gives you access to safe driving tools, insurance ID cards, 24/7 roadside assistance and so much more.
Have your insurance where you need it, when you need it.

Features:
Drivewise® – Drivewise gives you insights into how you drive and rewards you for everyday safe driving.*
ID cards – Access a digital proof of insurance right on your phone.**
Payments – Make a payment, manage Auto Pay and review your policy bill and payment history.
Allstate Digital Footprint -  Find out if you've been part of data breaches, discover the types of personal information companies collect and how they may use it, and send requests to delete your data and unsubscribe from marketing emails. 
Roadside Assistance – On-demand roadside service is available without logging in, to any driver and any car, any time—even if you're not an Allstate customer.
Digital Locker® – Create a record of your personal property to make filing claims easier.
Coverages – See policy information and details about your coverages.
Agent Access – Instantly contact your agent through the app, no log in required.
QuickFoto Claim® – Simply use your phone to snap and upload photos of damage following an accident.
 
*Using Drivewise® as part of Allstate Mobile uses your phone’s GPS services. Continued use of GPS running in the background can dramatically decrease battery life.
**Disclaimer: Electronic proof of insurance not accepted by law enforcement or departments of motor vehicles in all states.

Drivewise is optional. Insurance feature is not available in every state. Subject to terms, conditions and availability. Smartphone and download of Allstate Mobile with activation of Drivewise required. Savings based on driving behavior and may vary by state.
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