49
poor

Allstate® Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
88%
Android
315 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
43 Reports
User Feedback
12%
iOS
43 Reports
88%
Android
315 Reports
Allstate® Mobile - Latest Quality Issues
Android
Dec 2, 2022
This app does not work at all for me. If I could give 0 stars I would! I can't use drivewise, it always says it needs attention! I cannot get to anything even my policies to e-sign them! Someone needs to fix this...it has gone on way too long...I finally just deleted it...it is very frustrating to say the least!!!
Android
Dec 2, 2022
I find your app hard to navigate.
Android
Dec 2, 2022
Keep getting notifications my trips aren't being tracked and I will lose my bonuses, probably why my bill increased
Android
Dec 3, 2022
After the latest update, the app would constantly check for a trip. At which time you couldn't "end" the trip because it never fully loaded. This lasted about two weeks, now it doesn't do anything. At least the previous version worked. Don't waste your time with this junk app.
Android
Dec 3, 2022
For some reason, when you submit a payment, it comes back saying that I owe the money I just paid and need to be careful not to hit pay again because it will duplicate the payment. This is been going on since they changed the web page layout. Confusing!
Android
Dec 4, 2022
Mobile app required for claim. Too much info gathered.
Android
Dec 4, 2022
Have to change passwords every time I go to use it
Android
Dec 4, 2022
Driveline is joke. I have tired for years to get to work. It will record a trip or 2 and then have issues for months. The app diagnosis does nothing so you lose out on the discount cause no one cause properly fix the app. I could give it no stars I would cause I have talked with tech support many times I get told I'm doing something wrong with a diagnoses show ok.
Android
Dec 4, 2022
The website won't let me access anything and tells me to download the app. The app doesn't have the information for my policy either. Talking to their customer support gives me spam phone numbers to call. Calling the actual helpline gets me a link to the website that doesn't work.
Allstate® Mobile - Product Description
Allstate Mobile gives you access to safe driving tools, insurance ID cards, 24/7 roadside assistance and so much more.
Have your insurance where you need it, when you need it.

Features:
Drivewise® – Drivewise gives you insights into how you drive and rewards you for everyday safe driving.*
ID cards – Access a digital proof of insurance right on your phone.**
Payments – Make a payment, manage Auto Pay and review your policy bill and payment history.
Allstate Digital Footprint -  Find out if you've been part of data breaches, discover the types of personal information companies collect and how they may use it, and send requests to delete your data and unsubscribe from marketing emails. 
Roadside Assistance – On-demand roadside service is available without logging in, to any driver and any car, any time—even if you're not an Allstate customer.
Digital Locker® – Create a record of your personal property to make filing claims easier.
Coverages – See policy information and details about your coverages.
Agent Access – Instantly contact your agent through the app, no log in required.
QuickFoto Claim® – Simply use your phone to snap and upload photos of damage following an accident.
 
*Using Drivewise® as part of Allstate Mobile uses your phone’s GPS services. Continued use of GPS running in the background can dramatically decrease battery life.
**Disclaimer: Electronic proof of insurance not accepted by law enforcement or departments of motor vehicles in all states.

Drivewise is optional. Insurance feature is not available in every state. Subject to terms, conditions and availability. Smartphone and download of Allstate Mobile with activation of Drivewise required. Savings based on driving behavior and may vary by state.
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