72
good

Allstate® Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
19 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
76%
Android
277 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
88 Reports
User Feedback
24%
iOS
88 Reports
76%
Android
277 Reports
Allstate® Mobile - Latest Quality Issues
iOS
Apr 23, 2024
Can’t even log in
I've been going back and forth with app support for a couple of weeks now, and I've done everything they've recommended: rebooted my phone, uninstalled and updated and offloaded the app, reset my password, checked that my phone software is updated. Nothing works—I'm always stuck on the log in screen with a loading circle. I can log in on the website so I know that my credentials are fine. Before my current login problems started, the app was slow to load and would crash often. Please improve this software experience, especially since Drivewise depends on it.
iOS
Apr 23, 2024
Drive Wise is bad
I usually don't rate the app and left a comment. But the drive wise function is the worst fiction I ever see. In order to use this function, you need to open all settings and give all access to it, which is ok. After you did it, it takes forever to start the function. Mine is circling at least 10 minutes and still not start.
Android
Apr 23, 2024
UPDATED DriveWise app. April 18,2024, I drive everyday DriveWise app. randomly tracking my trip, Have tracked only 4 trips and I've driven everyday of this month. too frustrating
Android
Apr 24, 2024
I don't understand the agreement I have to accept to use the app
Android
Apr 24, 2024
this site sucks no help. doesn't work
Android
Apr 24, 2024
This app is HORRIBLE!! I cannot find my Insurance cards, I can't navigate to find anything I need!! I HATE this app!! I it NOT USER FRIENDLY!!! 👎👎👎👎
Android
Apr 24, 2024
Couldn't link my policy to the app and none of the chat bots could access an AI software capable of helping me
Android
Apr 24, 2024
Convenient for making payments and checking policy information. The app will not keep my payment information no matter how many times I try to save it. Possibly a scam to force you into auto pay.
Android
Apr 24, 2024
To hard to get ID card
Allstate® Mobile - Product Description
Allstate Mobile gives you access to safe driving tools, insurance ID cards, 24/7 roadside assistance and so much more.

Have your insurance where you need it, when you need it.

Features:

Drivewise® – Drivewise gives you insights into how you drive and rewards you for everyday safe driving.* Drivewise includes Crash Detection, a safety feature that can get you in touch with help if you're in a crash.

ID cards – Access a digital proof of insurance right on your phone.**

Payments – Make a payment, manage Auto Pay and review your policy bill and payment history.

Allstate Digital Footprint - Find out if you've been part of data breaches, discover the types of personal information companies collect and how they may use it, and send requests to delete your data and unsubscribe from marketing emails.

Roadside Assistance – On-demand roadside service is available without logging in, to any driver and any car, any time—even if you're not an Allstate customer.

Coverages – See policy information and details about your coverages.

Agent Access – Instantly contact your agent through the app, no log in required.

QuickFoto Claim® – Simply use your phone to snap and upload photos of damage following an accident.

*Using Drivewise® as part of Allstate Mobile uses your phone’s GPS services. Continued use of GPS running in the background can dramatically decrease battery life.

Drivewise is optional. Insurance feature is not available in every state. Subject to terms, conditions and availability. Smartphone and download of Allstate Mobile with activation of Drivewise required. Savings based on driving behavior and may vary by state.

**Disclaimer: Electronic proof of insurance not accepted by law enforcement or departments of motor vehicles in all states.
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