54
fair

Allstate® Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
84%
Android
376 Reports
iOS unitQ Score
iOS User Feedback
16%
iOS
71 Reports
User Feedback
16%
iOS
71 Reports
84%
Android
376 Reports
Allstate® Mobile - Latest Quality Issues
iOS
Sep 21, 2023
Payment date
I have tried two months in a row to change the date. I am sending my payment closer to the due date but it will not allow the change. I've tried the chat feature and that person is not helpful at all. Can you please get this fixed so that I can make my payment on my mobile phone app on an Apple phone.
Android
Sep 21, 2023
DO NOT USE ALLSTATE INSURANCE! They use fraudulent tactics to raise people's rates. They added a fictitious to my account, and because I had my account on autopay and auto renew.....I didn't notice (for 4 years). I was paying $64 extra a month, for someone that DOESN'T exist, and they REFUSE to fix it. They said they sent me a letter (4 years ago, which I didn't get) and since I didn't respond, then they are justified in charging me for the fake person they just added (without consent).
Android
Sep 21, 2023
Shouldnt have to pay for fraud protection. My 3 credit cards were compromised
iOS
Sep 21, 2023
Forced updates
I can't even access my insurance cards when you force me to update before I can use the app
Android
Sep 21, 2023
User un-friendly
Android
Sep 22, 2023
Everytime I try to get in I can't, I can't veiw anything drive wise my policy, or my bill HELP
Android
Sep 22, 2023
Horrible app. Tried so many times to sign in and I keep getting a message saying my email/password is incorrect. Spoke to support three times and it still will not work. This is ridiculously disappointing.
Android
Sep 23, 2023
Too many updates
Android
Sep 23, 2023
Doesn't work with my Drivewise. Their is something wrong. Please fix it. Why have it if it doesn't work. Your tech team on the phone wasn't much help.
Allstate® Mobile - Product Description
Allstate Mobile gives you access to safe driving tools, insurance ID cards, 24/7 roadside assistance and so much more.

Have your insurance where you need it, when you need it.

Features:

Drivewise® – Drivewise gives you insights into how you drive and rewards you for everyday safe driving.* Drivewise includes Crash Detection, a safety feature that can get you in touch with help if you're in a crash.

ID cards – Access a digital proof of insurance right on your phone.**

Payments – Make a payment, manage Auto Pay and review your policy bill and payment history.

Allstate Digital Footprint - Find out if you've been part of data breaches, discover the types of personal information companies collect and how they may use it, and send requests to delete your data and unsubscribe from marketing emails.

Roadside Assistance – On-demand roadside service is available without logging in, to any driver and any car, any time—even if you're not an Allstate customer.

Coverages – See policy information and details about your coverages.

Agent Access – Instantly contact your agent through the app, no log in required.

QuickFoto Claim® – Simply use your phone to snap and upload photos of damage following an accident.

*Using Drivewise® as part of Allstate Mobile uses your phone’s GPS services. Continued use of GPS running in the background can dramatically decrease battery life.

Drivewise is optional. Insurance feature is not available in every state. Subject to terms, conditions and availability. Smartphone and download of Allstate Mobile with activation of Drivewise required. Savings based on driving behavior and may vary by state.

**Disclaimer: Electronic proof of insurance not accepted by law enforcement or departments of motor vehicles in all states.
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