Quality degradation at Allstate® Mobile  
Users report higher volume of Quality Issues than usual
47
poor

Allstate® Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Finance
Work at Allstate Insurance Company? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Allstate Insurance Company? Unlock additional insights
Android unitQ Score
Android User Feedback
81%
Android
294 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
67 Reports
User Feedback
19%
iOS
67 Reports
81%
Android
294 Reports
Allstate® Mobile - Latest Quality Issues
Android
Mar 20, 2023
In consistent scripting! Can't finish or return to claim! Frustrating!!
Android
Mar 20, 2023
Allstate, stop trying to charge me for your service when I don't use your service! Device has been unplugged for a while now and no money added to the app. Now the app shows overdrawn!?!? My policy even shows it was cancelled. Now youre trying to send me to collections. SCAM!!!!! Run from this company!!!
Android
Mar 20, 2023
Not at all good so far extremely difficult to log into,then once ID and new password was established the app kept trying to send a recovery link to a bad phone number .This app.neefs work.
Android
Mar 20, 2023
Just not tracking my trips. New phone and latest downloads. What gives?
Android
Mar 20, 2023
It's a good concept but it's too many bugs. It never stores my information so each month I literally have to re-enter my information to pay
Android
Mar 21, 2023
Notified me for each drive but can't notify me when my payment does not go through!
Android
Mar 21, 2023
The drive wise is not working, keeps saying there is an error
Android
Mar 21, 2023
Update, it hasn't collected any data in over a month, even though it says everything is working fine. Uninstall & reinstall perhaps. DriveWise has issues. The trips are off, says it took an hr to go 5 miles. There are also days missing too. It needs updating, but a good program anyways.
Android
Mar 22, 2023
I would love to use it more often, but it's a battery hog. Brand new phone and it kills the battery. Won't even increase when plugged in. Tracking and mapping is hit or miss. Actually like the app, but I had to turn it off.
Allstate® Mobile - Product Description
Allstate Mobile gives you access to safe driving tools, insurance ID cards, 24/7 roadside assistance and so much more.
Have your insurance where you need it, when you need it.

Features:
Drivewise® – Drivewise gives you insights into how you drive and rewards you for everyday safe driving.*
ID cards – Access a digital proof of insurance right on your phone.**
Payments – Make a payment, manage Auto Pay and review your policy bill and payment history.
Allstate Digital Footprint -  Find out if you've been part of data breaches, discover the types of personal information companies collect and how they may use it, and send requests to delete your data and unsubscribe from marketing emails. 
Roadside Assistance – On-demand roadside service is available without logging in, to any driver and any car, any time—even if you're not an Allstate customer.
Digital Locker® – Create a record of your personal property to make filing claims easier.
Coverages – See policy information and details about your coverages.
Agent Access – Instantly contact your agent through the app, no log in required.
QuickFoto Claim® – Simply use your phone to snap and upload photos of damage following an accident.
 
*Using Drivewise® as part of Allstate Mobile uses your phone’s GPS services. Continued use of GPS running in the background can dramatically decrease battery life.
**Disclaimer: Electronic proof of insurance not accepted by law enforcement or departments of motor vehicles in all states.

Drivewise is optional. Insurance feature is not available in every state. Subject to terms, conditions and availability. Smartphone and download of Allstate Mobile with activation of Drivewise required. Savings based on driving behavior and may vary by state.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners