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unitQ blog
Thinking out loud about product, AI, and staying in sync with your customers.
2026
Oct 7, 2026A closed ticket isn’t a solved problem: What AI support metrics miss
Sep 23, 2026Every company is deploying AI support... few are grading it
Sep 16, 2026AI is coming for research work. We asked professionals which part.
Sep 15, 2026Best customer feedback tools: How to choose (and why most comparisons miss the point)
Aug 5, 2026Is AI replacing researchers? We're asking them directly
Jul 6, 2026Customer feedback analysis template: Turn raw feedback into prioritized action
Jun 4, 2026What makes a great app? Five patterns behind the 2026 Epic Awards winners
May 21, 2026Every app promises to ‘delight’ users. Forty actually delivered.
May 4, 2026Bring unitQ's AI quality intelligence to every AI agent your team uses
Apr 22, 2026The quality gap is costing your business. Here’s how we closed it.
Apr 1, 2026AI customer sentiment analysis: How product teams turn feedback into action
Mar 4, 2026What is feedback intelligence? Guide for product teams
Feb 24, 2026We analyzed 67.7 million app reviews. Here's what users actually want.
Feb 16, 2026The best product and CX conferences to attend in 2026
Feb 2, 2026Building products customers love: A conversation with Dan Olsen
Jan 22, 2026AI won't fix your support problems, quality will
2025
Dec 16, 2025The hidden advantage of top product teams: They treat customer feedback as a first-class input
Dec 4, 2025How the unitQ Score unlocks a new era of product health
Nov 26, 2025Micro outages: Blind spots in observability stacks that unitQ finds in real time
Nov 18, 2025The unitQ customer insights advantage over survey-first solutions
Nov 10, 2025Corporate AI mandates: Why transformation starts with customer intelligence
Nov 4, 2025Turbulence to triumph: transforming airline operations with real-time customer feedback
Oct 22, 2025How PayPal puts customers at the center of decisions
Oct 17, 2025Capturing customer feedback from all channels is critical to business success
Oct 10, 2025App quality issues up 2.8% after iOS 26 launch, according to unitQ
Oct 7, 2025How a lodging and tourism leader revolutionized travel experiences with unitQ
Sep 30, 2025Lime’s Voice-of-the-Customer manager explains why unitQ is a 'game changer'
Sep 17, 2025Product analytics only tells half the story
Sep 3, 2025unitQ’s Amplitude integration combines user feedback, product engagement data to drive growth
Aug 26, 2025Leveraging user feedback for engineering root cause analysis with agentQ
Aug 20, 2025unitQ CEO Christian Wiklund Speaking at Product Analytics Summit on August 28
Aug 15, 2025unitQ's AI innovations shape the future of customer feedback analytics
Jul 14, 2025unitQ honored with G2 “High Performer” and “Users Love Us” awards for Summer 2025
Jun 17, 2025Beyond revenue: Essential metrics organizations must prioritize
Jun 2, 2025Build vs. Buy: Why unitQ is the smart choice for AI-powered customer insights
May 15, 2025The power of social media DMs in your Voice-of-the-Customer strategy
Apr 22, 2025unitQ’s next chapter: A bold new brand to power autonomous AI for customer insights
Apr 21, 2025unitQ to speak about AI Agents for product teams at Chief Product Officer Summit
Apr 15, 2025The critical role real-time user feedback plays in the financial sector
Apr 7, 2025The benefits of high app store ratings: How customer feedback drives them
Mar 25, 2025unitQ wins big: Awarded top prize for innovative generative AI
Mar 19, 2025unitQ roundtable: Leveraging AI for actionable customer insights at Zendesk Relate 2025
Mar 5, 2025Unlock growth with Competitive Analysis powered by unitQ
Feb 25, 2025Revisiting Steve Jobs' product vision in the new age of artificial intelligence
Feb 19, 2025Turn customer feedback into action with real-time unitQ AI-powered alerts- Feb 13, 2025Elevating observability stacks: The power of integrating user feedback data
Feb 5, 2025Combine user feedback, product analytics data for total awareness of customer journey
Feb 1, 2025How unitQ enabled Bumble to harness the power of real-time user feedback
Jan 23, 2025unitQ turns multi-channel support feedback into strategic growth opportunities
Jan 10, 2025Just Ask: Introducing agentQ, AI for customer insights
Jan 7, 2025unitQ earns more G2 honors: Winter 2025 High Performer and “Users Love Us” award
2024
Dec 18, 2024Fix issues 50% faster with unitQ: A smarter way to resolve customer feedback
Dec 4, 2024How unitQ integrations unlock the power of customer feedback
Nov 18, 2024unitQ names Brett Skale as Chief Revenue Officer
Oct 22, 2024Tackling real-world CX pain points: How unitQ empowers support teams
Oct 14, 2024unitQ at CX BFSI Exchange East: Using AI to streamline customer feedback analysis
Oct 7, 2024unitQ at Zendesk AI Summit: Revolutionizing CX with AI and human expertise
Oct 2, 2024The importance of turning call center, survey and conversation bot interactions into actionable insights
Sep 25, 2024Essential AI terminology: What you need to know
Sep 3, 2024unitQ at CPO: Connect the dots between user feedback, product analytics
Aug 27, 2024unitQ 2024 Summer Quality Excellence Awards: Honoring top leaders acting on user feedback
Aug 27, 2024unitQ 2024 Summer Benchmark Report: What users like, dislike and want
Aug 20, 2024unitQ to demo at ELC Annual 2024: Elevate observability with user feedback data
Aug 14, 2024Attention developers: Don’t be too confident your mobile app is prepared for iOS 18
Aug 6, 2024A playbook for sports betting apps to boost NFL revenue
Jul 24, 2024The importance of real-time multilingual user feedback analysis in your data stack
Jul 16, 2024unitQ's latest AI innovations: The future of user feedback analytics is now
Jul 11, 2024The essential role user feedback plays in consumer app success
Jul 3, 2024unitQ earns multiple G2 awards for Summer 2024: High Performer and Momentum Leader
Jun 20, 2024unitQ customer Zendesk becomes strategic unitQ investor
Jun 12, 2024Enhance ARR, CSAT and NPS with unitQ’s updated Impact Analysis
Jun 5, 2024How unitQ unlocks business value from consumer review sites
May 29, 2024Protect customer, employee well-being with unitQ Sensitive Feedback Management
May 15, 2024Panel discussion: How Flagstar Bank utilizes unitQ to guide CX, digital strategy
May 7, 2024G2 Declares unitQ “High Performer” in Customer “Feedback Analytics” space, again!
Apr 29, 2024agentQ wins gold at American Business Awards for AI-powered customer feedback analytics
Apr 16, 2024unitQ revolutionized customer support, product quality for regional bank with $110 billion in assets
Apr 10, 2024unitQ to demo how to capitalize on user feedback with GenAI at Zendesk Relate- Apr 3, 2024unitQ: A pathway to fulfilling new corporate AI mandates
Mar 6, 2024Elevate customer insights with call center analytics, transcripts powered by unitQ
Feb 20, 2024Beyond machine signals: Why observability stacks require human, customer feedback
Feb 13, 2024Unleash the power of customer love to motivate your organization
Feb 6, 2024A CEO's startup guide for SaaS sales success
Jan 29, 2024Super Bowl nears: Best practices for sports betting apps to increase revenue, brand loyalty with unitQ
Jan 24, 2024How a leading fintech reduced support ticket volume 35% with unitQ
Jan 19, 2024unitQ spotlight: Ciara Courtney of Udemy
Jan 16, 2024unitQ Spotlight: Rodion Gusev of Pinterest
2023
Dec 6, 2023Celebrating unitQ customer AllTrails, Apple’s iPhone App of the Year
Dec 5, 2023unitQ Fall 2023 benchmarking report: What users like, dislike and want
Nov 29, 2023Why product teams rely on unitQ data-driven insights to build world-class experiences
Oct 26, 2023Build vs buy: Why unitQ is the right choice for AI-powered user-feedback analytics
Oct 17, 2023unitQ AI quantifies major increase in app issues following Apple's iOS 17 update
Oct 11, 2023Tackling churn: A comprehensive guide to customer retention
Sep 15, 2023unitQ is headed to TechCrunch Disrupt 2023 in San Francisco
Sep 13, 2023G2 names unitQ "High Performer" in the Feedback Analytics space, again
Aug 29, 2023A holistic approach to QA: From app and software glitches to real-world service hiccups
Aug 16, 202310 ways to elevate customer experience with unitQ's powerful artificial intelligence
Aug 14, 2023NFL season nears: Best practices for sports betting apps to increase revenue, brand loyalty
Aug 3, 2023Key reasons Product Ops must value AI-parsed user feedback data
Aug 1, 2023Leverage the service recovery paradox: A strategic approach to CX
Jul 26, 2023Why engineering teams rely on unitQ to turn user feedback into actionable insights
Jul 19, 2023Quality is the new KPI
Jul 12, 2023Top reasons 5-star app reviews are great, but they don’t tell the whole story
Jul 5, 2023G2 trusted software marketplace ranks AI-powered unitQ a “High Performer”
Jun 13, 2023Unraveling AI jargon: Top AI terms to know
Jun 6, 2023unitQ’s AI analysis of user feedback for OpenAI's ChatGPT iOS app
Jun 2, 2023Say hello to the unitQ Score, an AI-generated scoring algorithm to measure quality
Jun 1, 2023Celebrating 50 leaders reshaping quality experiences
May 23, 2023Enhance customer support, product quality with unitQ’s Help Scout integration
May 16, 2023The strategic importance of customer feedback software
May 4, 2023Take your support ticket system to the next level with unitQ
Apr 27, 2023How to build brand loyalty with unitQ’s granular customer sentiment metrics
Apr 25, 2023Supercharge your organization’s online community engagement with unitQ
Apr 20, 2023Read all about it! 11 great newsletters for product managers
Mar 22, 2023Fuel your creativity with these great podcasts for product builders
Mar 21, 2023Integrate Gong and unitQ for actionable insights of customer interactions, pain points
Mar 7, 2023Identify emerging issues faster with unitQ's Microsoft Teams integration
Feb 28, 2023Supercharge Datadog with unitQ user feedback data
Feb 21, 2023unitQ AI surfaces feature requests from customers in real time
Feb 1, 2023From many offices, one people
Jan 31, 20237 ways sports betting apps can increase revenue, brand loyalty
2022
Dec 15, 2022From app stores to Zendesk, our roster of user feedback channels grows
Nov 16, 2022Instantly transform user feedback into actionable insights with AI Summarization
Nov 9, 2022Visualize user feedback with unitQ Charts and Dashboards
Sep 27, 2022Stay on top of customer feedback with AI-powered alerts
Sep 6, 2022Best practices for organizations to discover bugs when Apple releases iOS 16
Aug 25, 2022How DailyPay taps into a goldmine of customer feedback with unitQ
Aug 11, 2022This is why I am working with unitQ’s founders, again!
Aug 9, 2022unitQ + Discord integration: Understand what users are saying about your app
Jul 21, 2022Best practices to improve app store ratings
Jun 22, 2022unitQ + Jira integration: Fix the right issues faster to drive product quality
Jun 17, 2022Impact Analysis surfaces critical product quality issues, determines impact of fixing them
Jun 10, 2022Learn how fintech can bank on unitQ
May 27, 2022Boost product quality, user retention with unitQ at MAU Vegas 2022
May 18, 2022unitQ named to Top 100 Most Promising Artificial Intelligence Startups by CB Insights
May 18, 2022unitQ earns SOC 2 Type II security certification
May 12, 2022unitQ has great culture because my old job didn’t
May 10, 2022unitQ + Ada integration: Transforming automated chatbot conversations into better product quality
Apr 22, 2022Connect with unitQ at Zendesk Relate on May 11
Mar 17, 2022unitQ partners with Amazon Web Services: Together improving product quality via the AWS Marketplace
Jan 28, 2022Quantifiable human data with unitQ: The missing link for observability and monitoring
2021
Dec 10, 2021Breaking the vicious cycle of poor product quality
Dec 8, 2021The life cycle of a product quality issue
Oct 6, 2021unitQ at Money20/20
Sep 8, 2021Announcing unitQ's $30M series B led by Accel to power the first product quality platform
Jun 19, 2021unitQ Score: The ultimate leading indicator for NPS
Jun 2, 2021What is a quality issue?
Mar 16, 2021The first metric to measure your product’s health
Mar 5, 2021Product update: Alerts for all user feedback
Jan 21, 2021Introducing the unitQ Score
Jan 6, 2021Product Update: Add custom tags to categorize user Feedback and Zendesk support tickets
Jan 4, 2021Product update: Exporting your product quality data to CSV
Jan 1, 2021unitQ: Our vision of product quality nirvana
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