Product Operations

User insights for smarter product decisions

Product operations teams depend on unitQ to turn user feedback into data they can use to align teams to make critical product improvements.

Trusted by amazing companies

    Get real-time insights on what your users are saying

    User feedback is a crucial to improving your product, and unitQ makes it easy to get real-time, reliable feedback data:

    Continuous

    While NPS and app reviews provide snapshots in time, unitQ tells you what users are saying now.

    Contextual

    Product analytics tells you what users are doing, not why. unitQ pairs metrics with relevant original feedback.

    On-demand

    Research projects can take weeks – unitQ offers user insights instantly.

    Reliable

    Instead of manually analyzing ticket tags, let unitQ turn feedback into analyzable data.

    Your single source of truth for product quality

    Our AI-enabled platform consolidate feedback across channels, classifying it for each company into over 500 granular categories, so feedback can be rigorously analyzed. By turning unstructured feedback into concrete data, unitQ helps cross-functional teams align around impactful product opportunities so they can take action with confidence.

    Post-launch monitoring

    Keep a pulse on user reactions post-launch, so you can detect quality issues quickly. Create a custom Quality Monitor based on specific keywords – see all related feedback, volume over time, and set up real-time alerts in Slack or PagerDuty.

    Actionable data you can trust

    Replace one-off anecdotes with quantifiable data. Whether it’s usability issues or bug reports, easily see volume of feedback on specific topics and filter data by device, platform, geo, language, time frame, and more.

    Feedback at your fingertips

    Need insights on a new market or feature? Instead of asking your support team, find the tickets you need in seconds. unitQ translates feedback from 70+ languages and consolidates it across channels into a searchable repository.

    Prioritize with confidence

    Our impact analysis estimates the effect of fixing specific issues on support tickets, app reviews, user sentiment, and your unitQ Score so your teams can take action on what matters.

    Keep tabs on competitors

    You focus on app store rankings but how do you compare on product quality? Our competition report benchmarks your company’s unitQ Score against that of competitors so you have the visibility you need to make strategic decisions.

    The ultimate quality platform for your whole team

    Teams sit in silos and rely on disparate sources of data to make decisions. unitQ helps break down walls between functions so teams can more easily collaborate, prioritize, and act.

    For Support

    All user feedback is automatically categorized and searchable from one place.

    For Product Operations

    Find and analyze user feedback to make better product decisions.

    For Engineering

    Get the data you need to detect, triage, and fix urgent quality issues faster.

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    The State of Mobile Application Product Quality

    See the top quality issues that are affecting mobile applications today.

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    Product Quality Assessment

    Discover how you stack up against the competition.

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    Turn User Feedback Into an Engine of Growth

    Learn 4 ways to turn your user feedback data into an engine of growth for your organization.

    Getting started is easy

    No SDK needed. Simply connect into your existing data sources.