Automated feedback monitoring
unitQ Monitor harnesses popular customer channels to identify trending product Quality Issues.
  • unitQ Monitor scans feedback from the App Store, Google Play Store, Zendesk, Salesforce Service Cloud, Twitter, Reddit, Facebook, YouTube and Jira
  • Use our Custom Data API to ingest other sources of user feedback
  • Alerts help you stay on top of potential Quality Issues as they get reported
  • Use the unitQ Slack app to set up notifications and alerts for different Slack channels to keep teams updated and ready to act
Product insights from across the globe
unitQ Monitor provides insights into how your product is perceived and used on a global scale.
  • Product quality insights and reporting are based on global feedback in over 100 languages
  • Non-English customer feedback is automatically translated into English, in real time
  • All customer feedback and Quality Issues are indexed so you can easily search through your entire unitQ data
  • Save custom search queries to keep an eye on specific issues
Quality Issues you can reproduce and act on
unitQ Monitor gives you all the details you need to investigate and act on trending product Quality Issues.
  • We use machine learning to parse through user feedback to identify the potential root causes of user-reported issues
  • We automatically extract relevant metadata, including device, platform, language, and release to help you reproduce Quality Issues
  • Drill into any Quality Issue to review relevant feedback for additional contex
  • Save Searches to group Quality Issues and data into custom buckets that help with planning, prioritization, and roadmapping
Modern dashboards and real-time reporting
unitQ Monitor offers real-time dashboards that can help your entire organization align on quality.
  • Access dashboards anytime, from any device
  • View trending Quality Issues, recent activity, closed and open Quality Issues, and more
  • Filter unitQ results by source, platform, and release
  • Easily share any view within unitQ Monitor, including filtered views
Sentiment Analysis
Sentiment Analysis is a powerful feature with nearly limitless use cases! With Sentiment Analysis, you’re one click away from understanding:
  • What users think about your latest release
  • What users don't like about a particular feature ... and what they love
  • How sentiment compares across languages, platforms and regions
  • Which Quality Issues have the highest negative sentiment
  • How sentiment is trending over time
Alerts
With custom alerts on any data on the platform you’ll be the first to know if:
  • User feedback on your features exceeds a custom volume or percent change threshold
  • Negative sentiment from the Google Play Store is up X% over the last 6 hours
  • User feedback coming into support on longer resolution time issues is up 50% over the last week
  • User feedback on any single Quality Issue or set of Quality Issues exceeds an acceptable volume or percent change threshold

Ready to get started?