Fix quality issues to cut support tickets in half

See the highest trending issues reported by users from any channel or feedback source to route and resolve them faster.

Surface users’ top support issues directly from users

Pinpoint sources of friction to boost quality

Identify Quality Issues in real time across every channel - support calls, surveys, social, and more - to resolve points of user friction faster.

Intelligently tag and route support issues

Automatically tag and route support issues reported by users to resolve higher volumes of cases in less time.

Drive higher quality CX to lower ticket volumes

Resolve urgent support issues and fix product pain points to improve the quality of the customer experience.

Get deeper CX and support insights from every feedback source

Support requests result from unaddressed Quality Issues - the delta between what customers “expect” and their “actual experience” - like a bug, broken feature, or negative support interaction. Get AI summarized support chats, phone interactions, and user insights from Zendesk, Ada, Pissed Customer, PagerDuty, and more to fix Quality Issues before they turn into support tickets.

Get deeper CX and support insights from every feedback source

Support requests result from unaddressed Quality Issues - the delta between what customers “expect” and their “actual experience” - like a bug, broken feature, or negative support interaction. Get AI summarized support chats, phone interactions, and user insights from Zendesk, Ada, Pissed Customer, PagerDuty, and more to fix Quality Issues before they turn into support tickets.

Get alerted on Quality Issues to reduce user churn

Discover trending Quality Issues in real time with AI alerts sent directly to Slack or Microsoft Teams to fix user friction and drive higher quality customer experiences.

Charts & Dashboards

Enable intelligent support case tagging and routing

Leverage AI-enabled tagging to accurately classify and route Quality Issues from any feedback source, including support chats and calls, to the right agents for faster resolutions.

Unite support, product, and engineering teams

Help teams collaborate to fix users' top pain points and support issues to improve KPIs like 1-star reviews, support tickets, brand sentiment and more with real-time visibility into Quality Issues.

CX and support teams route and resolve Quality Issues faster

Udemy is a leading online course provider serving professional adults and students. With unitQ, Udemy’ support teams now classify all user feedback, including support feedback across chat and voice, and automatically tag and push it back into Zendesk to power skill-based routing to resolve support issues faster.
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CX and support teams route and resolve Quality Issues faster

Udemy is a leading online course provider serving professional adults and students. With unitQ, Udemy’ support teams now classify all user feedback, including support feedback across chat and voice, and automatically tag and push it back into Zendesk to power skill-based routing to resolve support issues faster.
Read More

Measure the Quality of your product or service with unitQ Score

Measure the gap between user expectations and their actual experience with the unitQ score - an unbiased AI-generated scoring algorithm that calculates the percentage of users reporting a frictionless experience.

Measure the Quality of your product or service with unitQ Score

Measure the gap between user expectations and their actual experience with the unitQ score - an unbiased AI-generated scoring algorithm that calculates the percentage of users reporting a frictionless experience.
100%Increase in user retention
18%Boost in NPS
50%Faster issue resolution time

Get a demo - with your data!

Join category‑leading companies and start driving growth, reducing churn, and building loyalty with unitQ.

Get a demo - with your data!

Join category‑leading companies and start driving growth, reducing churn, and building loyalty with unitQ.