Fix quality issues to cut support tickets in half
See the highest trending issues reported by users from any channel or feedback source to route and resolve them faster.
Surface users’ top support issues directly from users
Pinpoint sources of friction to boost quality
Identify Quality Issues in real time across every channel - support calls, surveys, social, and more - to resolve points of user friction faster.
Intelligently tag and route support issues
Automatically tag and route support issues reported by users to resolve higher volumes of cases in less time.
Drive higher quality CX to lower ticket volumes
Resolve urgent support issues and fix product pain points to improve the quality of the customer experience.
Get deeper CX and support insights from every feedback source
Support requests result from unaddressed Quality Issues - the delta between what customers “expect” and their “actual experience” - like a bug, broken feature, or negative support interaction. Get AI summarized support chats, phone interactions, and user insights from Zendesk, Ada, Pissed Customer, PagerDuty, and more to fix Quality Issues before they turn into support tickets.![](https://images.ctfassets.net/m54zm3h2smkq/tZJeEFryxpBgJkazICZkj/e0fc12966b5b0de206cdef6760658480/get-deeper-cx.png)
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Get alerted on Quality Issues to reduce user churn
Discover trending Quality Issues in real time with AI alerts sent directly to Slack or Microsoft Teams to fix user friction and drive higher quality customer experiences.
Charts & Dashboardschevron_right![](https://images.ctfassets.net/m54zm3h2smkq/3zZt53sUtUlLyWOw5TEbhZ/0d9d63a4594fee8aa8c526c08a450b9c/quickly-take-action.png)
Enable intelligent support case tagging and routing
Leverage AI-enabled tagging to accurately classify and route Quality Issues from any feedback source, including support chats and calls, to the right agents for faster resolutions.
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Unite support, product, and engineering teams
Help teams collaborate to fix users' top pain points and support issues to improve KPIs like 1-star reviews, support tickets, brand sentiment and more with real-time visibility into Quality Issues.
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CX and support teams route and resolve Quality Issues faster
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CX and support teams route and resolve Quality Issues faster
Measure the Quality of your product or service with unitQ Score
Measure the gap between user expectations and their actual experience with the unitQ score - an unbiased AI-generated scoring algorithm that calculates the percentage of users reporting a frictionless experience.![](https://images.ctfassets.net/m54zm3h2smkq/4wDQFhEroKejmsPkCvxw0T/f7ae1e9611353b10f2e280b4dd495622/rally-teams.png)