Fix quality issues to cut support tickets in half
See the highest trending issues reported by users from any channel or feedback source to route and resolve them faster.
Surface users’ top support issues directly from users
Pinpoint sources of friction to boost quality
Identify Quality Issues in real time across every channel - support calls, surveys, social, and more - to resolve points of user friction faster.
Intelligently tag and route support issues
Automatically tag and route support issues reported by users to resolve higher volumes of cases in less time.
Drive higher quality CX to lower ticket volumes
Resolve urgent support issues and fix product pain points to improve the quality of the customer experience.
Get alerted on Quality Issues to reduce user churn
Discover trending Quality Issues in real time with AI alerts sent directly to Slack or Microsoft Teams to fix user friction and drive higher quality customer experiences.Charts & Dashboards
Enable intelligent support case tagging and routing
Leverage AI-enabled tagging to accurately classify and route Quality Issues from any feedback source, including support chats and calls, to the right agents for faster resolutions.
Unite support, product, and engineering teams
Help teams collaborate to fix users' top pain points and support issues to improve KPIs like 1-star reviews, support tickets, brand sentiment and more with real-time visibility into Quality Issues.
Loved by category leaders
We've been leaning into unitQ to understand what our customers are saying at scale, separate out signals from noise and expedite getting insights into the hands of the key decision makers.
unitQ captures user feedback data from so many sources, but then also automates the categorizations, evaluates sentiment, and gives us real product quality insights without any extra effort.
Pinterest is in the business of inspiring people and you cannot inspire people if they're having a less than ideal experience on your app. Seeing both ticket data and publicly available user feedback flow into one tool and being able to slice and dice by app version, country, language, platform, etc in real time is gold for us.
We really care about what makes our customers happy, or unhappy, from the moment they convert to ongoing delivery, meal prep, loyalty rewards, and more. But our process for gathering user feedback relied on manual effort so we couldn't quickly see sentiment, recognize trending issues, or track quality issues over time. That's why we embraced unitQ.
We've been able to spot new bugs, track sentiment of new product releases, monitor our app store performance and measure the impact of each quality monitor on specific KPIs.