92
good

America First Credit Union | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Finance
Work at America First Credit Union? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at America First Credit Union? Unlock additional insights
Android unitQ Score
Android User Feedback
86%
Android
141 Reports
iOS unitQ Score
iOS User Feedback
14%
iOS
23 Reports
User Feedback
14%
iOS
23 Reports
86%
Android
141 Reports
America First Credit Union - Latest Quality Issues
Android
Jun 24, 2022
This bank has the worst phone customer service. Always busy. They say they'll call you back between 1-3 hours. And sometimes when they do they say press 1 when you're ready and it doesn't read it so it times out. The app I feel takes too long to process purchases ...not happy at all
Android
Jun 22, 2022
Terrible app. We share a joint checking account, but only one of is allowed to access the account through the app. It causes lots of confusion, and overdraft charges. But I assume the credit union prefers this so they can make extra money
iOS
Jun 22, 2022
App is too slow
The amount of times I have to close out of the app and go back in so that it’ll load is ridiculous. I’ve kept it updated but that doesn’t seem to help. The app itself is very convenient… when it works.
Android
Jun 22, 2022
I love how it constantly is syncing data and then how once it stops syncing data it starts syncing data again. I also really love how everytime I scroll through my transactions the screen keeps refreshing and interrupting any attempts at reading anything on the screen. God this thing almost makes me want to switch financial institutions.
Android
Jun 18, 2022
Too slow updating
iOS
Jun 16, 2022
Long time customer
This credit union is decent as a whole. I actually really like them. I’m rating the app poorly because the app itself is pretty bad. As someone who has been with them for so long, it works great at the beginning, then for no reason, it develops all these issues. When I’ve called (over five times about it) the answer that I’m given is that it just does that when you’ve had it for a long time. I’m given suggestions and it seems no matter how many times I call about it, the issues always resurface later. I used this app to do my budgeting and now don’t trust it because glitches have caused me to make hundreds of dollars in mistakes in the past. (The app has been hundred of dollars off… anyone else hearing UDAAP?) It’s fine if they can’t offer certain services… they just shouldn’t say they can if they can’t. Additionally, this app can’t even do external transfers. You have to go online to do it. Compared to other credit union and banking apps, it’s pretty bad. It says it offers a lot and if all those things worked, it would be top of the line. Seeing as when you actually try to use the services, they don’t work consistently, I think it’s worse than just not having them. If good online banking is critical for you when looking at a financial institution, I’d look elsewhere.
Android
Jun 16, 2022
Terrible. 2nd verification via a text while the app is running on the phone is horrible. Alphanumeric key pad covers fields on the app where you need to enter data causing the need to tap/toggle to view pop out windows for data entry. Where is the help desk contact? I still haven't gotten the mobile app to install properly on my phone so I can login in and access my account and actually take care of my banking needs???
Android
Jun 11, 2022
Do not listen to the after pending amount! Went to bed last night with $27 in my checking or so I thought. Woke up this morning with -$86. Had to transfer from my savings. This has happened multiple times this year. At least this time I had money in my savings. Infuriating!
Android
Jun 9, 2022
As I am trying to log in I enter everything correct but as soon as It gives me a challenge question it does not give me any questions and does not have any options to even give an answer! Just has the botton next and if you press it just says incorrect and I have tried it on both online web the app on iPhone/ Android and PC but nothing!! 😮‍💨🫤
America First Credit Union - Product Description
Having America First mobile banking on your device is like having a personal branch in your pocket. With this handy & secure app, you can transfer funds, deposit money, apply for a loan, and more—at any time, day or night. 

America First mobile banking features: 

Dashboard 
Our sleek, user-friendly interface delivers the services you need quickly. The customizable dashboard also presents the information you want, right when the app is opened. 

Mobile Deposits 
There’s no need to deposit checks at branches. Simply take a picture of the front and back of the endorsed check and upload it with mobile banking. Funds will arrive quickly and securely in your account. 

Budgets & Spending 
Transactions are automatically categorized so you can track spending and create detailed reports, making maintaining your budget a snap. 

Transfers 
Move funds between America First checking & savings accounts or make loan payments. You can also use the app to send money to external accounts, if needed.  

Account Aggregation 
You can easily add accounts and cards from other financial institutions into our mobile banking app so you can monitor all your finances in one secure place. 

Loans 
No matter where or when, you can apply for auto loans, ask to increase your Visa® credit card limit, open a new line of credit, and more with our mobile banking app.  

Card Guard® 
Take control of how, where, and when your America First Visa is used. With Card Guard, you can set geographical or spending limits, and get alerts whenever a transaction takes place.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners