Quality degradation at America First Credit Union  
Users report higher volume of Quality Issues than usual
68
fair

America First Credit Union | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-15 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
81%
Android
69 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
16 Reports
User Feedback
19%
iOS
16 Reports
81%
Android
69 Reports
America First Credit Union - Latest Quality Issues
Android
Jun 9, 2024
Nice sleek design but is a little hard to find things
Android
Jun 9, 2024
The 2 part verification will not send out either phone or email codes to log in.
Android
Jun 9, 2024
America first continues to just give me absolute trash service.
Android
Jun 11, 2024
I am so tired of not being able to make transfers through the mobile app 95% of the time. Please fix it!
iOS
Jun 12, 2024
Worst auto experience ever!
I cannot believe the level of difficulty everything has been since my auto loan was sent here. 1. It took over a month to get my required PIN to login to OLB and set up a payment. My loan was due within a few days of finally getting in. The information I received over the phone about easily connecting my FI for payment was false and it took another week to make a payment. 2. The ACH process through OLB takes 4 business days to post which is double industry standard. Also had a difficult time finding how to cancel the ACH later on and couldn't do it in the app, had to use a computer even though setup was through the app. 3. I decided to refinance for a lower rate. Tried to get a payoff statement. It was sent secure but the code needed expired within 30 minutes and took 45 to get. Finally got one faxed to me instead. Account number was truncated which is no help when mailing a payoff. 4. Called to put an authorization on my account for the new FI to collect the payoff and account number. After getting through their horrible call system, took 15 minutes to get through their insanely tedious verification and confirmed the authorization was good and was told yes. Big Surpise, they still would not confirm the information for the new FI and also will not do a conference call for me to authorize on the spot. And today their website and phone system are down so I can't get anything done. Nothing I have been told by them has been true. Nothing I have done is easy or convenient. I cannot wait to be finished with them and will never go back.
Android
Jun 12, 2024
Unable get online plus hold time CS is 30 minutes.
Android
Jun 13, 2024
ever since the update it does not let me login. when I go to enter my password, it just shows up with a white screen. checked my internet. Uninstalled and reinstalled the app several time and the problem will not go away.
iOS
Jun 13, 2024
Not opening
The app is not working
iOS
Jun 14, 2024
Forbidden error
Just created an account and cannot log into the app, keep getting a forbidden error even after redownloading it. Able to log onto website fine though
America First Credit Union - Product Description
Having America First mobile banking on your device is like having a personal branch in your pocket. With this handy & secure app, you can transfer funds, deposit money, apply for a loan, and more—at any time, day or night. 

America First mobile banking features: 

Dashboard 
Our sleek, user-friendly interface delivers the services you need quickly. The customizable dashboard also presents the information you want, right when the app is opened. 

Mobile Deposits 
There’s no need to deposit checks at branches. Simply take a picture of the front and back of the endorsed check and upload it with mobile banking. Funds will arrive quickly and securely in your account. 

Budgets & Spending 
Transactions are automatically categorized so you can track spending and create detailed reports, making maintaining your budget a snap. 

Transfers 
Move funds between America First checking & savings accounts or make loan payments. You can also use the app to send money to external accounts, if needed.  

Account Aggregation 
You can easily add accounts and cards from other financial institutions into our mobile banking app so you can monitor all your finances in one secure place. 

Loans 
No matter where or when, you can apply for auto loans, ask to increase your Visa® credit card limit, open a new line of credit, and more with our mobile banking app.  

Card Guard® 
Take control of how, where, and when your America First Visa is used. With Card Guard, you can set geographical or spending limits, and get alerts whenever a transaction takes place.
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