69
fair
America First Credit Union | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-17 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
78%
Android
78 Reports
78 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
22 Reports
22 Reports
User Feedback
22%
iOS
22 Reports
22 Reports
78%
Android
78 Reports
78 Reports
America First Credit Union - Latest Quality Issues
iOS
Sep 9, 2023
Forbidden!
More often than not, the app says forbidden when trying to log in and that something went wrong. That with both Face ID and password. I have to wait at least an hour to try again or it will just keep doing it. Very frustrating. When the app does work it's not too bad although it definitely needs some help syncing properly. Deposits don't always show. Also, it does not pull over your saved account info for other people which makes it so much easier to transfer money. Have to enter manually. AFCU has been a great credit union for me for 23 years but their app has always been a pain.
iOS
Sep 16, 2023
Four Star
because they don't tell me the exact amount I have after spending money which is pretty wack.😂
iOS
Sep 16, 2023
Pending balance
Love everything so far with AFCU, except that if you have automatic bill pay set up with your checking account number it will not show up as a pending transaction. It will only show up when it clears. Had found out today which caused me to have an overdraft fee. Thankfully I just moved money from savings to checking and all was good but still an inconvenience to have. Hope bill pay transactions will show in pending transactions as a fix soon.
iOS
Sep 18, 2023
Needs a best design
I think it would be a better experience improving points such as more neutral designs and better navigation with more speed within the app. And Zelle should be a little nicer
Android
Sep 19, 2023
It's never easily accessible. Updates delete all your info. Can't use your ssn, debit card or your email to verify your info. I've never had the acct memorized. I have 5 banks. This is the ONLY ONE that doesn't accept your debit card or ssn!!! I hate it.
Android
Sep 20, 2023
Can't use for most important reason. Got bank account from purchasing auto loan. So I get the app thinking I can pay my loan bill. Nope. Turns out u cant unless u have money in the savings. Only way to put money in the savings is to go2 actual website. And from the actual website u can pay the loan bill from dif bank acct. So while u are on the main website u may as well just pay loan from website, and not bother putting it in savings first so the app is useless. O and $ takes a week 2get there
Android
Sep 21, 2023
Overall I like this banking app. It's very easy and responsive to use. But have we lost the ability for mobile notifications? This used to be available but I can't find it anywhere now. You can still setup alernt online but I'm looking for a mobile notification each time a purchase or deposit is made.
iOS
Sep 21, 2023
BUG + VPN blocks logging in
BUG, in the latest update there is a pop up saying all the new features in the app. It is still here weeks later. App always logs out and need password to use Face ID, even this often fails and needs 4 attempts. App constantly says “syncing” so a 10 second quick account check periodically can take up to 5 minutes total, and often times I just have to go about my day because I can't deal with it for 5 min, to see numbers in my account… // The pop up happens every time the app opens. So I have seen the onboarding pop up screen 5+ times now.. So bad. VPNs are currently blocked since a recent update. Every time logging in, it needs to be switched off, which is a hassle, especially since it puts you in a vulnerable situation with your bank info, especially if using public wifi. Please fix asap
Android
Sep 22, 2023
Typically love this app--easy to use, safe, secure, and user friendly. It has SO many problems with syncing and accounts. It tells me every single time I have challenge questions to answer, that it's syncing, that it's having errors and to try again later, and it doesn't accurately reflect spending in the pie chart (it says we've only spent $55 when we've spent thousands). These things seem to be chronic problems, even after years of using the app.
America First Credit Union - Product Description
Having America First mobile banking on your device is like having a personal branch in your pocket. With this handy & secure app, you can transfer funds, deposit money, apply for a loan, and more—at any time, day or night. America First mobile banking features: Dashboard Our sleek, user-friendly interface delivers the services you need quickly. The customizable dashboard also presents the information you want, right when the app is opened. Mobile Deposits There’s no need to deposit checks at branches. Simply take a picture of the front and back of the endorsed check and upload it with mobile banking. Funds will arrive quickly and securely in your account. Budgets & Spending Transactions are automatically categorized so you can track spending and create detailed reports, making maintaining your budget a snap. Transfers Move funds between America First checking & savings accounts or make loan payments. You can also use the app to send money to external accounts, if needed. Account Aggregation You can easily add accounts and cards from other financial institutions into our mobile banking app so you can monitor all your finances in one secure place. Loans No matter where or when, you can apply for auto loans, ask to increase your Visa® credit card limit, open a new line of credit, and more with our mobile banking app. Card Guard® Take control of how, where, and when your America First Visa is used. With Card Guard, you can set geographical or spending limits, and get alerts whenever a transaction takes place.
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