50
poor

American Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
64%
Android
184 Reports
iOS unitQ Score
iOS User Feedback
36%
iOS
103 Reports
User Feedback
36%
iOS
103 Reports
64%
Android
184 Reports
American Airlines - Latest Quality Issues
Android
Jan 19, 2022
If I could I would give zero stars, absolutely horrible from the start of the experience of opening the app to the rage inducing crashes. Not useable at all.
Android
Jan 18, 2022
American airlines took a day away from me on my trip. They rescheduled me 2x. I was suppose to land in Destin at 12:14pm the 12th and did not arrive until 11:PM at night. On the 18th I was suppose to leave at 3:30 and my trip was changed to 7am. We had to change gates in DFW 4x and no jetlag in Billings where it was snowing and slippery. Poor older folks. 😢 I'm just disappointed!! And NO alcohol for anyone except 1st class? Say what?
Android
Jan 18, 2022
Wont download!!!!!!!
iOS
Jan 18, 2022
Baggage Claim?!
I went to PHX from MIA back home.The flight was okay but I still needed to watch football.The baggage claim however took an hour to get our bags.Horrible service.And to make matters worse we had to find water at a Starbucks on the second floor.Why American Airlines can't you serve better snacks.And while we waited no one asked if we wanted food.
iOS
Jan 18, 2022
Dates
Where is the dates when viewing my flights? Shows on the outbound but not the return.
Android
Jan 18, 2022
Worst user interface of any airline I've used.
Android
Jan 18, 2022
Happy to give the app five stars but could not book a flight with the very large Flight status / Find trip / Book flights buttons across the bottom. Got to a point where the info I needed to add was hidden below these buttons and was forced to go online. Small problem - seems fixable.
Android
Jan 18, 2022
For the past 2 weeks the app has been crashing and not updating based on changes to my flight...please check and fix as it can be misleading, confusing and frustrating
iOS
Jan 17, 2022
AA Poor Performer
What good does it to have flights arrive on time and BRAG about that when we passengers wait an hour or longer, for baggage to unload? How hard is it to coordinate services for known arrival times when labor is needed, number of bags known and passengers are inconvenienced for an hour because AA doesn't really care?
American Airlines - Product Description
With the American Airlines app, you’re covered with the information you need exactly when you need it. Curious about traffic to the airport? Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is located? All of this info, and more, is available at your fingertips.

- Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time.

- Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.

- Flight updates: Get the latest flight updates by simply retrieving your reservation and allowing American Airlines to send notifications to your mobile device. 

- Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club lounge or get directions to your connecting gate. 

- AAdvantage® account details: Review all the details of your AAdvantage account right from the app. Not an AAdvantage member? Sign up today.

- Upgrade your seat: Request and purchase upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within four hours of your scheduled departure. 

- Seat selection: Select or change your seat within the app. Just pick the one you’d like and change it on the spot. 

- Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your final destination. 

- Save your reservation: Your recently viewed reservations are automatically saved in the app so you can easily grab the details for your next flight in seconds.

- Quick interactions: The American app utilizes 3D touch and is Apple watch compatible, giving you quick access to the most important info.  

- Wi-Fi access in the air: Don’t forget on flights with Wi-Fi, you can use the American app and aa.com at no cost. 

There’s a new group of flyers out there – The World’s Greatest Flyers.  They know that having the right travel tools contributes to a great experience.

New with iOS10, the sky’s the limit with the American Airlines sticker pack! Let friends and family know that you’re traveling, headed to the Admirals Club® lounge to take it easy before taking off, snapping photos at 30,000 feet or that you’ve arrived.

Contact Us: 1-800-222-2377
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