poor

American Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-17 Points Past 7 Days

Category: Travel

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

64%

Android
223 Reports

iOS unitQ Score

iOS User Feedback

36%

iOS
128 Reports

User Feedback

36%

iOS
128 Reports

64%

Android
223 Reports

American Airlines - Latest Quality Issues

Android

Dec 3, 2023

This app is horrible. I can't even check in to my flight. It keeps having me scan my passport over and over and won't proceed to the next screen. Worst airline app out there. Thanks for nothing.

Android

Dec 3, 2023

this application never allows you to make changes, which you have to call

Android

Dec 3, 2023

Works well generally, but takes long to update gate changes.

Android

Dec 4, 2023

App doesn't show all upcoming or previous trips without having your ticket number. Why that isn't the first thing you see when you open the app makes it very inconvenient. Check out deltas app to see how it should be done

Android

Dec 4, 2023

Two flight attendances were not very helpful. Upon requesting a custom and immigration form, one attendance indicated it's up front, and the other said they will get the form. I'm still waiting.

Android

Dec 4, 2023

On andrioid version: Doesn't give you any good access to upgrade seat changes or adding bags once checked in on the app.

Android

Dec 4, 2023

I can't open the page in Spanish so they say they have it in Spanish very bad and it saws itself very bad

Android

Dec 5, 2023

I'm looking for the app in Spanish and I can't find it

Android

Dec 5, 2023

My PAID flight not showing up, wheelchair assistance neither

American Airlines - Product Description

With the American Airlines app, you’re covered with the information you need exactly when you need it. Curious about traffic to the airport? Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is? All of this info and more is available at your fingertips.

- Lock Screen widgets: See your next trip's details right from the Lock Screen with our new dynamic widgets.

- Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time.

- Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.

- Flight updates: Get the latest flight updates by simply retrieving your trip and allowing American Airlines to send notifications to your mobile device.

- Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club® lounge or get directions to your connecting gate.

- AAdvantage® account details: Review all the details of your AAdvantage® account right from the app. Not an AAdvantage® member? Sign up today.

- Upgrade your seat: Request upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within 4 hours of your scheduled departure.

- Seat selection: Choose or change your seat within the app. Just pick the one you’d like and change it on the spot.

- Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your destination.

- Save your trip: Your recently viewed trips are automatically saved in the app so you can easily grab the details for your next flight in seconds.

- Quick interactions: The American app utilizes Haptic Touch and is Apple watch compatible, giving you quick access to the most important info.

- Wi-Fi access in the air: Don’t forget, on flights with Wi-Fi you can use the American app and aa.com at no cost.

There’s a new group of flyers out there – The World’s Greatest Flyers. They know that having the right travel tools makes for a great experience.

The sky’s the limit with the American Airlines sticker pack! Let friends and family know that you’re traveling, headed to the Admirals Club® lounge to take it easy before taking off, snapping photos at 30,000 feet or that you’ve arrived.

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