poor

American Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-12 Points Past 7 Days

Category: Travel

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

63%

Android
252 Reports

iOS unitQ Score

iOS User Feedback

37%

iOS
148 Reports

User Feedback

37%

iOS
148 Reports

63%

Android
252 Reports

American Airlines - Latest Quality Issues

iOS

Mar 20, 2023

Luggage

My belongings were just thrown back in my suit case. My combination cell phone/Apple Watch charger was broken and lid on my conditioner was opened causing a mess all over my make up. My clothes all have to be ironed which I did before I left. What a shame so inconsiderate

iOS

Mar 20, 2023

What the….

How come American can't have a good app written? Really? In this day and age? It's 2023 for Pete's sake. Cumbersome. Crashes. Unintuitive.

iOS

Mar 21, 2023

Broke our robot

Our robot was all good before we went on a plane when we got to Iowa for a tournament. So many pieces were bent and now that we are in the tournament, nothing is working, I robot doesn't even drive straight. This is for vex spin up 2023 Iowa us invitational.

iOS

Mar 21, 2023

Urgent order

I love American Airlines, please put in Spanish, because I don't understand English, that's why I don't give it 5 stars

Android

Mar 21, 2023

The service people were good. The passengers were not what I prefer to fly with. No order. Very disappointing.

iOS

Mar 21, 2023

Redeem Miles

Horrible customer service. Online system never works and every time you need an assistance by calling customer service they have no knowledge and let you waiting for hours.

Android

Mar 21, 2023

the app won't let me check reservations

Android

Mar 21, 2023

I can not see mobile boarding pass after checking in

Android

Mar 22, 2023

Won't ever open my boarding pass, just says hang on while we get your pass. Android Samsung s22. Frustrating.

American Airlines - Product Description

With the American Airlines app, you’re covered with the information you need exactly when you need it. Curious about traffic to the airport? Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is located? All of this info, and more, is available at your fingertips.

- Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time.

- Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.

- Flight updates: Get the latest flight updates by simply retrieving your reservation and allowing American Airlines to send notifications to your mobile device.

- Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club lounge or get directions to your connecting gate.

- AAdvantage® account details: Review all the details of your AAdvantage account right from the app. Not an AAdvantage member? Sign up today.

- Upgrade your seat: Request and purchase upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within four hours of your scheduled departure.

- Seat selection: Select or change your seat within the app. Just pick the one you’d like and change it on the spot.

- Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your final destination.

- Save your reservation: Your recently viewed reservations are automatically saved in the app so you can easily grab the details for your next flight in seconds.

- Quick interactions: The American app utilizes 3D touch and is Apple watch compatible, giving you quick access to the most important info.

- Wi-Fi access in the air: Don’t forget on flights with Wi-Fi, you can use the American app and aa.com at no cost.

There’s a new group of flyers out there – The World’s Greatest Flyers. They know that having the right travel tools contributes to a great experience.

New with iOS10, the sky’s the limit with the American Airlines sticker pack! Let friends and family know that you’re traveling, headed to the Admirals Club® lounge to take it easy before taking off, snapping photos at 30,000 feet or that you’ve arrived.

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