Quality degradation at American Airlines  
Users report higher volume of Quality Issues than usual
35
poor

American Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-15 Points Past 7 Days
Category: Travel
Work at American Airlines? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at American Airlines? Unlock additional insights
Android unitQ Score
Android User Feedback
82%
Android
719 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
153 Reports
User Feedback
18%
iOS
153 Reports
82%
Android
719 Reports
American Airlines - Latest Quality Issues
Android
Jul 3, 2022
Can't even login says my password is wrong even though it works on any browser
Android
Jul 2, 2022
I keep trying to log in. I have all the information. You tell me I'm wrong. UGHH !!!!
Android
Jul 2, 2022
No in-flight entertainment whatsoever despite advertising so. Cheap bastards.
Android
Jul 1, 2022
It just spins when I want to look at booking a flight
iOS
Jul 1, 2022
Service
The luggage retrieval is far to slow, worst part of the trip. I overheard many folks complaining about it. Improve that and you are on your way. It’s horrible Regards. Anthony Baker
Android
Jul 1, 2022
sometimes login error occurs.. Eventhough user info. was correct. Please check this
Android
Jul 1, 2022
Unable to install and use
iOS
Jul 1, 2022
Horrible
Horrible company 😹 3 hours and counting for them to fix a light, haven’t gave us water nor snacks
iOS
Jul 1, 2022
App no longer offers mobile boarding pass unless you pay extra
Now - unless you pay for a seat upgrade or fly first class, American is no longer giving you a mobile boarding pass. “Go to the kiosk and print your pass.” Are we in 2010 now? What is the point of an airline mobile app that doesn’t let you get a mobile pass? Even if you want to hold my seat assignment hostage until the gate you should find a way to give me another mobile boarding pass. I will seriously reconsider American as an airline the next time I fly and will definitely not renew my credit card.
American Airlines - Product Description
With the American Airlines app, you’re covered with the information you need exactly when you need it. Curious about traffic to the airport? Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is located? All of this info, and more, is available at your fingertips.

- Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time.

- Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.

- Flight updates: Get the latest flight updates by simply retrieving your reservation and allowing American Airlines to send notifications to your mobile device. 

- Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club lounge or get directions to your connecting gate. 

- AAdvantage® account details: Review all the details of your AAdvantage account right from the app. Not an AAdvantage member? Sign up today.

- Upgrade your seat: Request and purchase upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within four hours of your scheduled departure. 

- Seat selection: Select or change your seat within the app. Just pick the one you’d like and change it on the spot. 

- Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your final destination. 

- Save your reservation: Your recently viewed reservations are automatically saved in the app so you can easily grab the details for your next flight in seconds.

- Quick interactions: The American app utilizes 3D touch and is Apple watch compatible, giving you quick access to the most important info.  

- Wi-Fi access in the air: Don’t forget on flights with Wi-Fi, you can use the American app and aa.com at no cost. 

There’s a new group of flyers out there – The World’s Greatest Flyers.  They know that having the right travel tools contributes to a great experience.

New with iOS10, the sky’s the limit with the American Airlines sticker pack! Let friends and family know that you’re traveling, headed to the Admirals Club® lounge to take it easy before taking off, snapping photos at 30,000 feet or that you’ve arrived.

Contact Us: 1-800-222-2377
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners