55
poor

American Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Travel
Work at American Airlines? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at American Airlines? Unlock additional insights
Android unitQ Score
Android User Feedback
69%
Android
188 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
86 Reports
User Feedback
31%
iOS
86 Reports
69%
Android
188 Reports
American Airlines - Latest Quality Issues
Android
Apr 17, 2021
FAQ sections are worthless. More than 50%of the time I have to call support because it won't recognize my password. Difficult app to work with.
Android
Apr 16, 2021
The app is great it just keeps logging me out
Android
Apr 15, 2021
App is slow and does not always update reservation. I fly every week and need an app that up to date . Always ask me for my password even though I tell it to save. Would be nice to have biometrics also
iOS
Apr 15, 2021
Cancelled flight
The app is great except when your running to a gate trying to catch a flight and the cancel flight is easy to hit and can't be undone :/ I'm one unhappy camper for that little mishap please move your cancel flight button !!!!! So it doesn't happen again ...
Android
Apr 15, 2021
Recently, you know can't access mobile boarding passes.
Android
Apr 15, 2021
So they just made me pay $300 to get on another flight when I had 22 minutes to get on the plane and easily could have made it. This app would not upload my boarding pass even though I checked in the night before. security would not let me on without a ticketed pass so I had to go back upstairs all the way the other direction to go get a paper boarding pass and that's why I missed my flight not because of me but because of this app
Android
Apr 15, 2021
Logs me out and no biometric access. This is painful for the mobile user. To add additional comment about the airline, stay out of politics and get me to my destination. You're not giving me any confidence in the intelligence of American Airlines leadership when you openly campaign against election integrity. Americans want their vote to count. When dead, illegal, or non-residents can vote it cancels legitimate votes.
Android
Apr 14, 2021
App logs you out more frequently than it should. Flight search function hangs up after 2 or 3 searches and refuses to load. Seat map occasionally refuses to load. Not sure how every other airline (AS, UA, DL, WN) got their app to work so much more smoothly than AA.
Android
Apr 14, 2021
It does not allow me to follow in the footsteps to conclude my reservations
American Airlines - Product Description
With the American Airlines app, you’re covered with the information you need exactly when you need it. Curious about traffic to the airport? Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is located? All of this info, and more, is available at your fingertips.

- Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time.

- Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.

- Flight updates: Get the latest flight updates by simply retrieving your reservation and allowing American Airlines to send notifications to your mobile device. 

- Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club lounge or get directions to your connecting gate. 

- AAdvantage® account details: Review all the details of your AAdvantage account right from the app. Not an AAdvantage member? Sign up today.

- Upgrade your seat: Request and purchase upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within four hours of your scheduled departure. 

- Seat selection: Select or change your seat within the app. Just pick the one you’d like and change it on the spot. 

- Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your final destination. 

- Save your reservation: Your recently viewed reservations are automatically saved in the app so you can easily grab the details for your next flight in seconds.

- Quick interactions: The American app utilizes 3D touch and is Apple watch compatible, giving you quick access to the most important info.  

- Wi-Fi access in the air: Don’t forget on flights with Wi-Fi, you can use the American app and aa.com at no cost. 

There’s a new group of flyers out there – The World’s Greatest Flyers.  They know that having the right travel tools contributes to a great experience.

New with iOS10, the sky’s the limit with the American Airlines sticker pack! Let friends and family know that you’re traveling, headed to the Admirals Club® lounge to take it easy before taking off, snapping photos at 30,000 feet or that you’ve arrived.

Contact Us: 1-800-222-2377
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners