56
poor

American Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
13 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
59%
Android
163 Reports
iOS unitQ Score
iOS User Feedback
41%
iOS
115 Reports
User Feedback
41%
iOS
115 Reports
59%
Android
163 Reports
American Airlines - Latest Quality Issues
Android
Oct 13, 2021
Terrible does not answer the call Center the application only in English
Android
Oct 13, 2021
Having trouble logging in on this app. It seems to work online but not via the app. Please help AA
iOS
Oct 13, 2021
iOS 15 can’t stream entertainment
iOS 15 can't stream movies/tv shows. It will play ads but when it transitions to the movie & you click play it just spins and spins with a black screen.
iOS
Oct 13, 2021
Inflight Entertainment
On my last couple flights from Hawaii to the mainland, I couldn't watch in-flight movies on American Airlines. I used to watch movies in flight on my phone. My IOS is updated and the app is updated as well. The Wi-Fi AA in-flight option gave me an error that it couldn't support the certificates, but the app loaded all the movies and TV shows but would never start when I pushed the play button. I tried every option, changing the settings multiple times but never got past the play arrow button. My sister also claimed she had the same issue when flying with American. This is unfortunate especially when traveling long distance.
iOS
Oct 13, 2021
Doesn’t work
App allows me to watch trailers and ads but doesn't allow me to watch movies. No point to download. iPhone 12, all updates current and downloaded new copy of app as well.
iOS
Oct 13, 2021
Reassigning My Seats w/o permission
During checkin I was given the option to select and pay for specific seats, which I did and was charged for. Then before boarding I was put reassigned a seat in back of the plane in the middle seat, which I never accept. My plea to be seated for what I paid for was responded to by deplaning and speaking to the ticket agent. Totally unacceptable! I am terribly upset and feel helpless.
Android
Oct 13, 2021
Won't work on new Samsung phones.
iOS
Oct 12, 2021
App crahses
After upgrade app does not even load
iOS
Oct 12, 2021
Cancelled flight and app wouldn’t update
My flight was unexpectedly cancelled(4 hours before departure and I still never found out why), and after 45 mins of being on hold I was able to reschedule my flight to the next morning, however I never got a confirmation email and the app kept glitching up and would only show information for my CANCELLED flight not my new/rescheduled one, it caused SO much stress and confusion due to so many errors and lack of organization on their end. Not to mention the map told me to go to the south terminal instead of the main one and I almost missed my luggage check in time because of that. I hope I never have to fly American Airlines again and use this stupid app, that barely works.
American Airlines - Product Description
With the American Airlines app, you’re covered with the information you need exactly when you need it. Curious about traffic to the airport? Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is located? All of this info, and more, is available at your fingertips.

- Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time.

- Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.

- Flight updates: Get the latest flight updates by simply retrieving your reservation and allowing American Airlines to send notifications to your mobile device. 

- Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club lounge or get directions to your connecting gate. 

- AAdvantage® account details: Review all the details of your AAdvantage account right from the app. Not an AAdvantage member? Sign up today.

- Upgrade your seat: Request and purchase upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within four hours of your scheduled departure. 

- Seat selection: Select or change your seat within the app. Just pick the one you’d like and change it on the spot. 

- Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your final destination. 

- Save your reservation: Your recently viewed reservations are automatically saved in the app so you can easily grab the details for your next flight in seconds.

- Quick interactions: The American app utilizes 3D touch and is Apple watch compatible, giving you quick access to the most important info.  

- Wi-Fi access in the air: Don’t forget on flights with Wi-Fi, you can use the American app and aa.com at no cost. 

There’s a new group of flyers out there – The World’s Greatest Flyers.  They know that having the right travel tools contributes to a great experience.

New with iOS10, the sky’s the limit with the American Airlines sticker pack! Let friends and family know that you’re traveling, headed to the Admirals Club® lounge to take it easy before taking off, snapping photos at 30,000 feet or that you’ve arrived.

Contact Us: 1-800-222-2377
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