Quality degradation at American Airlines  
Users report higher volume of Quality Issues than usual
36
poor

American Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
63%
Android
252 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
148 Reports
User Feedback
37%
iOS
148 Reports
63%
Android
252 Reports
American Airlines - Latest Quality Issues
iOS
Mar 20, 2023
Luggage
My belongings were just thrown back in my suit case. My combination cell phone/Apple Watch charger was broken and lid on my conditioner was opened causing a mess all over my make up. My clothes all have to be ironed which I did before I left. What a shame so inconsiderate
iOS
Mar 20, 2023
What the….
How come American can't have a good app written? Really? In this day and age? It's 2023 for Pete's sake. Cumbersome. Crashes. Unintuitive.
iOS
Mar 21, 2023
Broke our robot
Our robot was all good before we went on a plane when we got to Iowa for a tournament. So many pieces were bent and now that we are in the tournament, nothing is working, I robot doesn't even drive straight. This is for vex spin up 2023 Iowa us invitational.
iOS
Mar 21, 2023
Urgent order
I love American Airlines, please put in Spanish, because I don't understand English, that's why I don't give it 5 stars
Android
Mar 21, 2023
The service people were good. The passengers were not what I prefer to fly with. No order. Very disappointing.
iOS
Mar 21, 2023
Redeem Miles
Horrible customer service. Online system never works and every time you need an assistance by calling customer service they have no knowledge and let you waiting for hours.
Android
Mar 21, 2023
the app won't let me check reservations
Android
Mar 21, 2023
I can not see mobile boarding pass after checking in
Android
Mar 22, 2023
Won't ever open my boarding pass, just says hang on while we get your pass. Android Samsung s22. Frustrating.
American Airlines - Product Description
With the American Airlines app, you’re covered with the information you need exactly when you need it. Curious about traffic to the airport? Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is located? All of this info, and more, is available at your fingertips.

- Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time.

- Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.

- Flight updates: Get the latest flight updates by simply retrieving your reservation and allowing American Airlines to send notifications to your mobile device. 

- Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club lounge or get directions to your connecting gate. 

- AAdvantage® account details: Review all the details of your AAdvantage account right from the app. Not an AAdvantage member? Sign up today.

- Upgrade your seat: Request and purchase upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within four hours of your scheduled departure. 

- Seat selection: Select or change your seat within the app. Just pick the one you’d like and change it on the spot. 

- Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your final destination. 

- Save your reservation: Your recently viewed reservations are automatically saved in the app so you can easily grab the details for your next flight in seconds.

- Quick interactions: The American app utilizes 3D touch and is Apple watch compatible, giving you quick access to the most important info.  

- Wi-Fi access in the air: Don’t forget on flights with Wi-Fi, you can use the American app and aa.com at no cost. 

There’s a new group of flyers out there – The World’s Greatest Flyers.  They know that having the right travel tools contributes to a great experience.

New with iOS10, the sky’s the limit with the American Airlines sticker pack! Let friends and family know that you’re traveling, headed to the Admirals Club® lounge to take it easy before taking off, snapping photos at 30,000 feet or that you’ve arrived.

Contact Us: 1-800-222-2377
Want to improve your unitQ Score by 20% within 30 days?
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