47
poor

American Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
67%
Android
192 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
96 Reports
User Feedback
33%
iOS
96 Reports
67%
Android
192 Reports
American Airlines - Latest Quality Issues
Android
Dec 3, 2022
passport isn't verified
iOS
Dec 3, 2022
Trip info erases when you leave app
Why in the world would American want to erase trip info you put together when you open something else on the phone. Pretty careless.
iOS
Dec 3, 2022
Baggage claim
We have waited at the carousel for our luggage for an hour. Ridiculous!!
Android
Dec 3, 2022
Many function not working. For example, passport scanning, on line checking in not working at all
Android
Dec 4, 2022
The iOS app is so much better. Receives features sooner. Baggage tracking is awful on Android. Refreshing from the bag track screen does not work. You need to refresh from the itinerary screen then back out to bag track. Drains battery for no reason.
Android
Dec 4, 2022
App will not let me add my flight. This app sucks. United app is way better. 0 stars in my opinion
Android
Dec 4, 2022
Any idea why there is no possibility to upload pdf on Android while only way to submit corona vaccination proof is by uploading. Stuck.
Android
Dec 4, 2022
I can no longer book a flight using the app, I input the airport code, it's added then the app returns to the beginning of the flight booking, essentiallyin going around in circles.
Android
Dec 4, 2022
Terrible UI, no idea what my options are, no idea if I can check in a bag after checking in. No guidance at all. Terrible experience. Ryanair app is amazing in comparison to this rubbish.
American Airlines - Product Description
With the American Airlines app, you’re covered with the information you need exactly when you need it. Curious about traffic to the airport? Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is located? All of this info, and more, is available at your fingertips.

- Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time.

- Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.

- Flight updates: Get the latest flight updates by simply retrieving your reservation and allowing American Airlines to send notifications to your mobile device. 

- Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club lounge or get directions to your connecting gate. 

- AAdvantage® account details: Review all the details of your AAdvantage account right from the app. Not an AAdvantage member? Sign up today.

- Upgrade your seat: Request and purchase upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within four hours of your scheduled departure. 

- Seat selection: Select or change your seat within the app. Just pick the one you’d like and change it on the spot. 

- Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your final destination. 

- Save your reservation: Your recently viewed reservations are automatically saved in the app so you can easily grab the details for your next flight in seconds.

- Quick interactions: The American app utilizes 3D touch and is Apple watch compatible, giving you quick access to the most important info.  

- Wi-Fi access in the air: Don’t forget on flights with Wi-Fi, you can use the American app and aa.com at no cost. 

There’s a new group of flyers out there – The World’s Greatest Flyers.  They know that having the right travel tools contributes to a great experience.

New with iOS10, the sky’s the limit with the American Airlines sticker pack! Let friends and family know that you’re traveling, headed to the Admirals Club® lounge to take it easy before taking off, snapping photos at 30,000 feet or that you’ve arrived.

Contact Us: 1-800-222-2377
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