American Airlines
American Airlines at a glanceAmerican Airlines (Travel) has a unitQ Score of 78 out of 100, rated good, as the 30-day average on Nov 9, 2026, up 4 points from 74 in the previous 30 days. The score draws on 660 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Can't Log In and Unsatisfactory Behavior.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 4 point score increase in the last 30 days
30-Day Trend
User Feedback
- iOS
- 41 % 271 Reports
- Android
- 59 % 389 Reports
Compared with similar apps
Hopper - Flight & Hotel Deals82
Turo - Better Than Car Rental82
American Airlines78
Airbnb78
Uber75- Uber - Request a ride75
Priceline73
Booking.com70- Booking.com: Hotels & Travel70
Expedia Group, Inc.64- Expedia: Hotels, Flights & Car64
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- ApplicationLoginCan't Log In
- Customer Support & SuccessConductUnsatisfactory Behavior
- ApplicationStabilityFails To Launch
- ApplicationStabilityForce Closing Or Crashing
About American Airlines
What is American Airlines?
The American Airlines app is a mobile application that allows users to easily manage their flights, book tickets, and check flight status. With features like mobile boarding passes and notifications, it enhances the travel experience for passengers.
Is American Airlines safe?
The American Airlines app has security concerns, particularly regarding outdated encryption methods, which may expose personal information. While it provides convenient features, users should be cautious about sharing sensitive data. Parents should supervise younger users to mitigate risks related to hacking or data breaches.
Who owns American Airlines app?
The American Airlines app is owned by American Airlines Group Inc., which is the parent company of American Airlines. This company operates under the domain aa.com, providing flight reservations and other travel services through the app.