Quality degradation at American Airlines  
Users report higher volume of Quality Issues than usual
21
poor

American Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-20 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
60%
Android
192 Reports
iOS unitQ Score
iOS User Feedback
40%
iOS
130 Reports
User Feedback
40%
iOS
130 Reports
60%
Android
192 Reports
American Airlines - Latest Quality Issues
iOS
Jun 15, 2024
American Airlines Review
When I fly with other airlines I don't find myself having issue. However, I experience flight delays, delayed luggage etc when I fly American which makes me question why I booked with them on the first place.
iOS
Jun 15, 2024
Poor American
American has become the worst airline to travel on; every time I travel with them (often for work) it's either delayed or canceled. They simply cannot make an on time departure/arrival. I will be using anyone else for my travel needs. You give the name “American” a bad name.
iOS
Jun 15, 2024
Doesn’t work effectively
The app have issues 40 % of the time. Sometimes is unavailable to check in or let you pay a ticket reservation or things like that that are essentially why you download the app. I just missed a flight because the app didn't allow me to check me in on the flight on time. Also I have ti lose a lot time booking flights by call or chat because the app have issues.. please solve the problem it would be helpful and a satisfactory experience.
iOS
Jun 15, 2024
Worst Airline Ever
I really wish there is zero rating because that's what this American Airline deserves. I took a flight in April through DFW, and my flight was cancelled, got to my destination a day late and my luggage was damaged. I decided to try the airline again and today, my luggage got missing.
Android
Jun 16, 2024
Worthless app, can't see past flights, can't get baggage recipes and half of the features takes you to the web sight. You can get in-flight entertainment if the wifi on the aircraft is working.
iOS
Jun 16, 2024
First Class
No blankets??
Android
Jun 16, 2024
we sat on the plane at the gate for 30 minutes w no air conditioning. pilot only made 1 announcement acknowledging the situation. it was a small plane an extremely uncomfortable. staff did not seem to care.
Android
Jun 16, 2024
So the latest issue is it won't even let me log in. Keep on getting the message the my password is wrong. Of course its not! I can log into my count online at the website with the password just not the app. This has happened twice within the last month.
Android
Jun 17, 2024
Great app, it would be 5 stars if they added an "Add to Google Wallet" option when reviewing/retrieving your boarding pass in the app. It would make things a bit simpler than the current method of adding a boarding pass using the screenshot function in Google Wallet.
American Airlines - Product Description
With the American Airlines app, you’re covered with the information you need exactly when you need it. Curious about traffic to the airport? Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is? All of this info and more is available at your fingertips.

- Lock Screen widgets: See your next trip's details right from the Lock Screen with our new dynamic widgets.

- Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time.

- Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.

- Flight updates: Get the latest flight updates by simply retrieving your trip and allowing American Airlines to send notifications to your mobile device. 

- Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club® lounge or get directions to your connecting gate. 

- AAdvantage® account details: Review all the details of your AAdvantage® account right from the app. Not an AAdvantage® member? Sign up today.

- Upgrade your seat: Request upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within 4 hours of your scheduled departure. 

- Seat selection: Choose or change your seat within the app. Just pick the one you’d like and change it on the spot. 

- Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your destination. 

- Save your trip: Your recently viewed trips are automatically saved in the app so you can easily grab the details for your next flight in seconds.

- Quick interactions: The American app utilizes Haptic Touch and is Apple watch compatible, giving you quick access to the most important info. 

- Wi-Fi access in the air: Don’t forget, on flights with Wi-Fi you can use the American app and aa.com at no cost. 

There’s a new group of flyers out there – The World’s Greatest Flyers. They know that having the right travel tools makes for a great experience.

The sky’s the limit with the American Airlines sticker pack! Let friends and family know that you’re traveling, headed to the Admirals Club® lounge to take it easy before taking off, snapping photos at 30,000 feet or that you’ve arrived.

Contact Us: 800-222-2377
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