American Express Company
American Express Company at a glanceAmerican Express Company (Travel) has a unitQ Score of 67 out of 100, rated fair, as the 30-day average on Nov 9, 2026, up 5 points from 62 in the previous 30 days. The score draws on 183 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Unsatisfactory Behavior and Device Not Compatible.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 5 point score increase in the last 30 days
30-Day Trend
User Feedback
- iOS
- 21 % 38 Reports
- Android
- 79 % 145 Reports
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- Customer Support & SuccessConductUnsatisfactory Behavior
- ApplicationStabilityDevice Not Compatible
- AccountAccount StatusRepeated Requests To Verify Account
- ApplicationLoginCan't Login On New Device