64
poor
Arlo | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
9 Points Past 7 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
27%
Android
863 Reports
863 Reports
iOS unitQ Score
iOS User Feedback
73%
iOS
2340 Reports
2340 Reports
User Feedback
73%
iOS
2340 Reports
2340 Reports
27%
Android
863 Reports
863 Reports
Arlo - Latest Quality Issues
Android
Mar 21, 2023
Since the update today, i have lost all functionality of the app to control the devices. I emailed support and nothing. I can see the library, and still get notifications of activity, but the app says all cameras and base station are offline. Then if you try and get support, it wants you to pay. The issue with the App is on both Apple and Andriod. I have used Arlo for 5 years, and you will lose a customer quickly if not resolved.
Android
Mar 21, 2023
Updates just made this application worse....Nothing is working now...There was nothing wrong with the previous application, but Arlo managed to make it worse. Congrats Arlo!
Android
Mar 21, 2023
Regularly your device is offline Buggy packed apps
Android
Mar 21, 2023
Hub lights are green, cameras detect motion, but app says cameras are offline so cant view them
Android
Mar 21, 2023
Frustrated can't get to send notifications. Always can't connect says offline. Great camera system but this new app sucks. I should send it back to Costco..and tell them don't sell it..not much if a security if the app don't work.
Android
Mar 21, 2023
Horrible tech support. The cameras work fine but it seems they cause your cameras to be inoperable or go offline to push you to subscribe.
Android
Mar 21, 2023
I last reviewed this app back in October 2019. The app now opens completely. But, now, half the time, the app shows me that all of my devices are offline. Yet I get notifications of motion being detected. When the app does display my devices online, live display has about a 10 second delay.
Android
Mar 21, 2023
App and base say offline. However the cameras are recoding and sending me notifications. I can view the cloud video. When I go to the app it says offline and I cannot view anything live. It appears some update may not like my s23 ultra because it doesn't not show offline on my note 20!
Android
Mar 21, 2023
Role back the update and start testing them before you apply them. If someone gets their house broken into or something worse and the cameras they rely on for protection doesn't work bc you can't test your updates before forcing the update, I hope you get sued so hard you go bankrupt. Fix it!!!
Arlo - Product Description
Arlo is the worldwide leader in Smart Home Security, and the creator of the world’s first ever 100% wire-free, weatherproof 4K UHD security camera. Arlo security devices make it simple to protect and connect what matters most. Stream live video, play recorded clips, easily arm and disarm your system, and stay aware of what’s happening. And, with Arlo Smart and Rich Notifications, take immediate action on alerts without unlocking your phone. Arlo even works with Amazon Alexa, Google Assistant, SmartThings and IFTTT so you can build a safer and smarter home.
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