48
poor
Arlo Secure: Home Security | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
26%
Android
825 Reports
825 Reports
iOS unitQ Score
iOS User Feedback
74%
iOS
2408 Reports
2408 Reports
User Feedback
74%
iOS
2408 Reports
2408 Reports
26%
Android
825 Reports
825 Reports
Arlo Secure: Home Security - Latest Quality Issues
Android
Sep 23, 2023
These arlo cameras keep failing on me. They somehow keep disconnecting. I've have tried everything possible and still won't connect. Vary expensive cameras. Had them for 7yrs and they are junk......
Android
Sep 23, 2023
Arlo pushed an update of the camera firmware, broke our entire system, refuses to replace the cameras that no longer work. I've spent six hours trying to get the system back online, they replaced one of three cameras. I'm considering legal action against the company at this point. Do not ever buy this.
Android
Sep 23, 2023
it could be better , technical support is helpful, but you must aim the camera perfectly to pick up the person action ,but I'm just not a typing person and communication i want people . the system seems to be set up for subscription monthly charge then the system would work as I expected , but it does pick up what happens just bugs with the setting audio motion but still hopeful for progress
Android
Sep 23, 2023
We were confused as to why our trial period ended on September 16th when it was supposed to last until September 23rd. Our Arlo doorbell motion/camera stopped recording on the 16th, and hasn't worked since.
Android
Sep 23, 2023
Call plus chime bought, how to change the settings can not be found
Android
Sep 23, 2023
Massive lag on connection to cameras. Very hit and miss
Android
Sep 23, 2023
Had to get a new phone and the app refuses to recognize my it, I have no access to my cameras. Someone destroyed some of my bedding plants and I want to check to see who did it, but can't. Can't get any help!!!
Android
Sep 24, 2023
As a wifi technician I have my cameras less then 6ft from arlo base and they still 10 seconds late had one explode across my carpet which could have been the rechargeable batteries mostly they get blame but it never loads fast enough to do nothing should have bought another gun with the price of the 3 pack arlo should do somthing for it customers I been a wifi tech for 10 years get night....
Android
Sep 24, 2023
Big issues onboarding cameras. Arlo support useless. Only troubleshooting offered was to disconnect every device from home internet when internet clearly not the issue.
Arlo Secure: Home Security - Product Description
Control your Arlo smart home security system with one, easy-to-use app. Use the Arlo Secure App to protect your home, inside and out, with Arlo’s award-winning home security system, video doorbells, cameras, and floodlight. Protect your everything and personalize your entire home security system. With the Arlo Secure App, you can control multiple locations at once and quickly arm or disarm your system with one tap. Get round-the-clock protection with 24/7 Live Security Experts that will monitor your home, so you don’t have to or use one tap Emergency Response to quickly get police, fire, or medical help to your home.* Easily customize your security by creating smart activity zones to reduce unwanted notifications and set schedules to arm or disarm your system. See important details from your home security camera system with up to 4K resolution, 12X zoom image capabilities, and color night vision. When motion is detected, receive interactive notifications on your phone and watch an animated preview, call a friend, activate a siren, or initiate Emergency Response.* With an Arlo Secure plan and an Arlo camera, video doorbell, or floodlight camera, you can view 30 days of video history, receive notifications that tell you when a person, package, vehicle, or animal has been spotted with advanced AI Object Detection. Disclaimers: *Emergency Response (available in the United States only), Object Detection and Video History require an Arlo Secure paid plan after trial period. **4K resolution, 12X zoom image capabilities, color night vision, and Emergency Response features vary by camera model.
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