58
poor

Arlo | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
22%
Android
1036 Reports
iOS unitQ Score
iOS User Feedback
78%
iOS
3600 Reports
User Feedback
78%
iOS
3600 Reports
22%
Android
1036 Reports
Arlo - Latest Quality Issues
Android
Oct 14, 2021
I've had 4 essential splotlight and 1 essential spotlight XL for 10 months. Everything was working fine until 2 or so months ago. All cameras drop from 90+ % battery, including the XL, to 10% battery all at once. They all then go off my network. I have to recharge all cameras and then reconnect them to my network. The cameras will work for about a week and do exactly the same thing again. This has happened 3 times now. Contacted customer support to just get a run around and no support.
Android
Oct 14, 2021
There is a huge 5 minute lag between someone coming within range of camera and the notification you receive about it. I'm running gig speed internet with a USER_PHONE_NUMBER Nighthawk router. Hub and door cam is within 15 ft of each other. The app is great as far as navigating and options for tweaking your cams but the delay is horrible.. running just 2 of the Arlo 4k Ultra cams and base.
Android
Oct 14, 2021
Not happy. Cameras motion detection doesn't have much reach outside even at max sensitivity. Cameras go off line from hub. No app found for my Samsung or Visio smart TV'S. Only works with my phone.
iOS
Oct 14, 2021
Okay..
The app works fine, except when you are trying to store video files on an SD card in the base station. The system works well with the cloud, if you are willing to drop $10 per month for more than 1 camera, but if you are trying to save it to your drive the app does not work well when trying to view files in the library.
iOS
Oct 14, 2021
Not Dependable
These cameras are subject to go down at any time, even when fully charged. We have dealt with this for over three years now and are currently shopping for a replacement system.
Android
Oct 14, 2021
App shows everything in front of the house in the notifications but frequently crashes and makes me sign back in twice if it allows me back in. I have currently not been able to get into it for days.
iOS
Oct 14, 2021
Library not working
Doesn't always store your video
iOS
Oct 14, 2021
Could be easier to set up and use.
The camera in the doorbell is great but even in “Person Recognition” only mode, I get vids of everything that moves. It should also be more seemless when connecting to Google Assistant.
iOS
Oct 14, 2021
Front doorbell
The camera is quite good but the app does not allow my phone to stay connected to it. I have to sign back in every time I'm am alerted. Very frustrating to not be able to just check in in the alert without having to go through the sign in each time.
Arlo - Product Description
Arlo is the worldwide leader in Smart Home Security, and the creator of the world’s first ever 100% wire-free, weatherproof 4K UHD security camera.

Arlo security devices make it simple to protect and connect what matters most. Stream live video, play recorded clips, easily arm and disarm your system, and stay aware of what’s happening. And, with Arlo Smart and Rich Notifications, take immediate action on alerts without unlocking your phone.

Arlo even works with Amazon Alexa, Google Assistant, SmartThings and IFTTT so you can build a safer and smarter home.
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