Quality degradation at Australia Post  
Users report higher volume of Quality Issues than usual
56
fair

Australia Post | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Business
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
72%
Android
176 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
70 Reports
User Feedback
28%
iOS
70 Reports
72%
Android
176 Reports
Australia Post - Latest Quality Issues
iOS
Nov 5, 2024
Poor tracking
No tracking AT ALL from Brisbane & Rockhampton on my several recent parcels. Why is this ? My suggestion, Can all the parcels be scanned upon arrival at Longreach Post Office. Always only 1/2 hr notification of delivery time . Also PO tracking is very unreliable if not tracking from Brisbane.
iOS
Nov 5, 2024
Unreliable
The Australia Post app is great if you want to spend your spare time chasing your deliveries around or missing out on them altogether. Notifications are unreliable, so there's a pretty good chance you'll have things delivered, and then returned to sender before you find out anything about them. Unfortunately, posties are rarely better so… private courier?
iOS
Nov 5, 2024
App matches the service
Useless just like auspost
Android
Nov 5, 2024
You try to get help through their online chat that says it's available from 8am-9pm and they tell you to come back tomorrow to get support when it's barely past 8pm stop lying to your customers and sort out your stupid chat bot who doesn't know what time it is and can't understand basic questions about your tracking I would leave 0 stars if it would let me
Android
Nov 6, 2024
Slow and disfunctional
Android
Nov 6, 2024
Took a while for it to send notifications through and the delivery time was a bit off
Android
Nov 6, 2024
Since your last update, we are NOT able to name each tracking, it comes up with the original tracking No. for each tracking. It is really confusing for small business operators. It means we CAN'T identify each delivery!
Android
Nov 7, 2024
What have you done? This was a perfectly good app and now it's just a useless waste of space on my phone. Won't open, goes straight to my browser and wants me to log in every time and when it does eventually open, it's turned off all my notifications and won't allow me to turn them back on! Seriously, why did you ruin it so severely, it wasn't broken. Please fix it or I'll just have to uninstall it and just rely on email notifications.
Android
Nov 7, 2024
Every bit as astoundingly useless and unreliable as Australia Post themselves. Some clown scanned my parcel into a parcel locker before scanning it as being in transit... So now I can't collect it because this garbage app won't give me a code to open the locker. Customer service staff just shrug. Completely worthless. Every bit of this app's description is just lies. There's nothing it does reliably or trustworthy when Australia Post staff are involved.
Australia Post - Product Description
Get the Post Office in your pocket. Track and manage your deliveries on your iPhone, iPad or Apple Watch, pay bills and much more...


Features:
• Track your important parcels – with notifications of estimated delivery dates and locations of parcels awaiting collection 
• Sign up for 24/7 Parcel Lockers to get your deliveries when and where it suits
• Easily collect Parcel Locker deliveries using your phone or Apple Watch
• Request eligible signature-on-delivery parcels be left in a safe place (eligible parcels are shown in the app)
• Quickly scan and pay your bills
• Find postcodes when you’re out and about
• Find nearby Post Offices and street posting boxes
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