poor

AusweisApp2 | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-22 Points Past 7 Days

Category: Utilities

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

70%

Android
292 Reports

iOS unitQ Score

iOS User Feedback

30%

iOS
124 Reports

User Feedback

30%

iOS
124 Reports

70%

Android
292 Reports

AusweisApp2 - Latest Quality Issues

iOS

Apr 22, 2024

unusable

Since I've had the app, I haven't been able to avoid going to the authorities. What is this app for? I thought everything would be easier with this?

iOS

Apr 22, 2024

Studying the wrong

Either their front-end designers have studied something wrong, or they deliberately want to prevent a large part of the population from using digital services. More than two hours to sign up is not acceptable.

iOS

Apr 22, 2024

Unfortunately, it doesn't make much sense

The set up is not in chronological order. As soon as you have set up an 'application', you are sent directly back to the beginning and thus cannot be sure if anything has happened at all. Pretty bad.

iOS

Apr 22, 2024

sucks

The lack of alternatives is not modern

iOS

Apr 23, 2024

Time-consuming, complicated, bug prone

iOS

Apr 23, 2024

Complicated and not yet usable with me

I have now tried some providers where you can allegedly identify yourself, including the German pension insurance, not even works. Apart from the aria of reading the identity card.

iOS

Apr 23, 2024

Completely superfluous

There are few apps that are not only completely superfluous but even harmful. All I could see was that the online function was deactivated again. Why not even the phone support could tell me. Now I have to run back to the office, so after several letters from the authorities, I have an additional (!!) Going to the authorities to reactivate the ID card. Further proof that Germany has reached the end of the line.

iOS

Apr 23, 2024

typical German, poorly made application, much too complicated, no intuitive operation possible, very poorly explained and overbureaucratic

iOS

Apr 23, 2024

Very cumbersome

Incomprehensibly explained

AusweisApp2 - Product Description

Die AusweisApp2 ist eine Software, die Sie auf Ihrem iPhone, Mac oder iPad installieren, um sich mit Ihrem Personalausweis, Ihrem elektronischen Aufenthaltstitel oder der eID-Karte für Unionsbürger:innen online auszuweisen. 

Alle weiterführenden Informationen finden Sie unter: www.ausweisapp.bund.de

Die Erklärung zur Barrierefreiheit der Software finden Sie unter: https://www.ausweisapp.bund.de/barrierefreiheit-app

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