Quality degradation at AusweisApp2  
Users report higher volume of Quality Issues than usual
54
fair

AusweisApp2 | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Utilities
Work at Governikus GmbH & Co. KG? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Governikus GmbH & Co. KG? Unlock additional insights
Android unitQ Score
Android User Feedback
78%
Android
418 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
116 Reports
User Feedback
22%
iOS
116 Reports
78%
Android
418 Reports
AusweisApp2 - Latest Quality Issues
Android
Feb 18, 2024
The app is a bit pointless
Android
Feb 18, 2024
isn't compatible with many common phone models. Given that this is a gov programme & that its necessary to use this app for a bunch of important things, thats pretty ridiculous.
Android
Feb 19, 2024
can't connect anymore when querying data :( it just says: "unable to connect, connect to internet" ... the internet is on & it doesn't work with Wi-Fi either... Can anyone help?
Android
Feb 19, 2024
I installed the Android app and the Windows version. I don't have any problems with the Android app at all, sometimes it gets a bit stuck. But it's also often up to the user, ID card taken away too quickly from the mobile phone / NFC... The fact that the Windows version can apparently only be installed via the terminal was rather suboptimal in my opinion. But then the use of the smartphone as a card reader works perfectly for me (Realme GT).
Android
Feb 19, 2024
Too cumbersomely complicated
Android
Feb 19, 2024
Once again, it doesn't work.
Android
Feb 19, 2024
This app is incomprehensible. There's a lot of information out there that doesn't help you at all.
Android
Feb 19, 2024
No description of how I set my PIN during installation. Where do I have to enter the transport pin? Typical German authority app. So I researched everything on the net. Digital Desert
Android
Feb 19, 2024
Garbage, no chance to get in with the ID APP. The app for the ID card is okay, but don't get into the pension insurance, no chance, answer, connection. Thank you very much too. Schtott
AusweisApp2 - Product Description
Die AusweisApp2 ist eine Software, die Sie auf Ihrem iPhone, Mac oder iPad installieren, um sich mit Ihrem Personalausweis, Ihrem elektronischen Aufenthaltstitel oder der eID-Karte für Unionsbürger:innen online auszuweisen. 

Alle weiterführenden Informationen finden Sie unter: www.ausweisapp.bund.de

Die Erklärung zur Barrierefreiheit der Software finden Sie unter: https://www.ausweisapp.bund.de/barrierefreiheit-app
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners