57
poor

Avant Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
72%
Android
259 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
100 Reports
User Feedback
28%
iOS
100 Reports
72%
Android
259 Reports
Avant Mobile - Latest Quality Issues
Android
Jul 5, 2022
I've been on hold for over 30 minutes trying to report fraudulent activity on my card. They fact that one is unable to get assistance under such circumstances is simply horrible.
Android
Jul 5, 2022
I have fraudulent charges and have sat on hold for over 30 minutes 2 times today and still cant reach a actual person. App wont let me lock the cars and does not even have a option to report card info stolen. Need to be able to reach someone!
Android
Jul 5, 2022
No one answered the phone call when I told them that I had charges on my account and I didn't do them and I was put on hold for 3+ hours and they are not a real bank
Android
Jul 5, 2022
can't change payment card number when need to. Don't save debit cards or payment information on your account
Android
Jul 5, 2022
No way to chat with customer service.
Android
Jul 5, 2022
I been on hold for a my yry to go on line and its locked due to fraudulent transactions and have to call the number they provide. I called and been on hold for 30 minutes. Finally someone answers the phone but he transferred me someone that can help me. But we got disconnected. So i called back again and been waiting for couple of hours and still on hold. This is just ridiculous. I am so disappointed the way they handle customers problems. I am tired of hearing.. to wait for the next blah blah
Android
Jul 5, 2022
fraud charges still on my account after almost 30 days. Charging me interest on fraud charges for NY. I have never been to NY.
Android
Jul 5, 2022
Poor customer service, payments frequently rejected despite sufficient available balances (even for simple well known services i.e. Uber, PayPal, etc.)
Android
Jul 5, 2022
my auto pay didn't come out so I was charged a late fee, although I have auto pay set up.
Avant Mobile - Product Description
Manage your loan or credit card wherever you are!

The Avant app makes it easy to manage your loan:
• See your upcoming payments and view your payment history
• Receive push notifications about your account
• Manage your payments, including adjusting dates and paying down your loan

And manage your Avant credit card:
• Schedule or cancel payments
• View transactions
• Add or remove payment methods
• Enroll in autopay and paperless statements

What is Avant?

Borrow better through Avant, an online lending platform that provides access to credit through a fast, simple experience. Managing a loan through Avant or an Avant credit card can be done entirely online. Apply for a loan or card in minutes on our website.

Avant branded credit products are issued by WebBank, member FDIC.

Note: You cannot apply for a loan or credit card through the Avant app. If you would like to apply, please visit www.avant.com on your computer or mobile device.
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