Quality degradation at AXS Tickets  
Users report higher volume of Quality Issues than usual
31
poor

AXS Tickets | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Entertainment
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
64%
Android
124 Reports
iOS unitQ Score
iOS User Feedback
36%
iOS
70 Reports
User Feedback
36%
iOS
70 Reports
64%
Android
124 Reports
AXS Tickets - Latest Quality Issues
iOS
Nov 27, 2022
Trouble
Tickets don't show up, won't let me sign in. Won't let me update password. PIA
iOS
Nov 27, 2022
App problems
I've tried to down load app and never downloads.
Android
Nov 28, 2022
It is ridiculous that I have to install an app to access tickets I bought. Especially an app that asks for permissions it doesn't need at all, just to do malicious tracking. They should be emailed like for everything else in the planet. Shame on you, AXS!
Android
Nov 28, 2022
Rubbish
iOS
Nov 28, 2022
Horrible
Worst ticket buying experience ever. Perhaps I'm old school, but no support, Can't reset my password, and all I want is To review my tickets. Event tickEt buying is terrIble These days, just end me my f'ing tickets!
iOS
Nov 29, 2022
I couldn't register...
When I downloaded the app and registered, no matter how many times I tried it, I got an error and could not register. I didn't know where to contact the app, so I contacted the box office of the performance that issued the ticket, and received the following reply. If the URL described in the received email is accessed and it is written as "Please check the device with AXS" or if it moves to an error screen, there is a possibility that you are receiving the email with a message application such as "SMS". In the above case, I am afraid that you can change the settings so that you can try receiving again in the mail application (envelope icon)? I changed the settings as instructed and was able to register successfully.
iOS
Nov 29, 2022
Just a pain
Unfortunately I'm forced to use this app to buy tickets for my local hockey team. Trying to find resale seats is a chore. They force you to use a slider to set your ticket price and it's finicky. Then you have to check each section to see how many seats they have available but it won't say if it's 1, 2, or more until you click it. Then you have to enter your payment information EACH TIME to try and get those seats just to find out that they were sold out before you could get your credit card number typed out. There is so much room for improvement.
Android
Nov 30, 2022
Don't ever sell tickets through this app. Funds are available after the show takes place, that's fine, but I initiated the transfer for $1,163.78 back on November 4th and it was supposed to take 5-7 days, then when it was outside of that window, they said 15 days, now we are a month out and they are telling me it's probably another week until I recieve the money. I missed a life changing show because we needed the money and now we are just hoping that we recieve it at some point.
Android
Nov 30, 2022
I had bought myself and a couple friends tickets to see Shawn Mendes, but when he cancelled his tour in July, I never received my refund. I waited the 30 business days and never received it, so I contacted AXS and they said wait 30 more business days. It's now almost December and I still haven't received my refund...
AXS Tickets - Product Description
Tap for tickets to see the artists and teams you love. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can’t go, and more. It’s all a fan needs, all in one app.
 
BUY THE PERFECT TICKETS
Front row or on the aisle? Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers.
 
EASILY SELL YOUR TICKETS
Plans can change. If you have seats from AXS but can’t make it, quickly list the tickets for sale from your account and reach tons of potential buyers.
 
USE TICKETS WITH THE APP
No paper required. Just pull up your tickets in the AXS app, get them scanned at the gate, and head into your event.
 
TRANSFER TO FRIENDS
It’s super easy. Stop hand-delivering tickets or waiting at the entrance for everyone to arrive – quickly transfer tickets to friends and meet them at your seats.  
 
DISCOVER GREAT EVENTS
There’s so much to see. Find out when your faves are coming to town, check out what’s happening soon, and browse events by your interests – from basketball and rock to comedy and theater.
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