46
poor
AXS Tickets | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Entertainment
30-Day Trend
Android unitQ Score
Android User Feedback
64%
Android
121 Reports
121 Reports
iOS unitQ Score
iOS User Feedback
36%
iOS
68 Reports
68 Reports
User Feedback
36%
iOS
68 Reports
68 Reports
64%
Android
121 Reports
121 Reports
AXS Tickets - Latest Quality Issues
iOS
Mar 18, 2023
No refund after ticket sold
I have yet to receive my money after my ticket sold
Android
Mar 20, 2023
Can't get app to open. Bought tickets and can't access them
iOS
Mar 20, 2023
STAY AWAY FROM THIS APP/WEBSITE & STUBHUB
Literally my first review i've ever thought to write! Would give it zero stars if i could. Had no idea i would need this app to access my tickets from stubhub($ 156 extra for “fees”) Won't allow access to my phone (which is the ONLY way to access the tickets for some reason) No option to print tickets. Only option is to HOPE the app grants you access. Website is known to work on computers but not phones. Makes zero sense in 2023….. Terrible website and app
iOS
Mar 20, 2023
Worst experience
Ok so theres the customer service.. absolutely horrible with unclear instructions leaving problems unsolved. App. Awful app that shows you can link to facebook but clearly you can which will cause a ton more issues. Did not get receipt or confirmation for my purchase. AXS themselves: my concert got “postponed”. Did not recieve any emails or notifications about this. Knew this when i checked my tickets. Tickets also disappeared in my app with no way of getting a refund and not in “past” tab either. All around a terrible experience. Won't recommend.
iOS
Mar 21, 2023
The filters are terrible
If I'm searching for events in my town, I don't want to have to scroll through things happening four hours away. If I pick a city to look in. … I only want that city.
iOS
Mar 21, 2023
Won’t let me sign in
I purchased tickets via my computer and when I went to download and sign into the app on my phone it won't let me sign in and keeps bringing up an are you a real fan screen
Android
Mar 21, 2023
Just an awful app. Bought tickets somehow but unable to log in because they say 'it's been awhile'. Try to reset password, but no email comes. Recommend not using AXS to purchase any event tickets
iOS
Mar 21, 2023
Garbage
This is vastly less convenient than being texted a QR code. I was blindsided to be using this app while buying a ticket to the hotel concierge. This is trash. I will not buy another ticket through the Concierge because of this hassle.
Android
Mar 21, 2023
With a lot of trouble, I finally downloaded the app. I still don't have my expensive e-tickets. What gives?
AXS Tickets - Product Description
Tap for tickets to see the artists and teams you love. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can’t go, and more. It’s all a fan needs, all in one app. BUY THE PERFECT TICKETS Front row or on the aisle? Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. EASILY SELL YOUR TICKETS Plans can change. If you have seats from AXS but can’t make it, quickly list the tickets for sale from your account and reach tons of potential buyers. USE TICKETS WITH THE APP No paper required. Just pull up your tickets in the AXS app, get them scanned at the gate, and head into your event. TRANSFER TO FRIENDS It’s super easy. Stop hand-delivering tickets or waiting at the entrance for everyone to arrive – quickly transfer tickets to friends and meet them at your seats. DISCOVER GREAT EVENTS There’s so much to see. Find out when your faves are coming to town, check out what’s happening soon, and browse events by your interests – from basketball and rock to comedy and theater.
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