Quality degradation at AXS Tickets  
Users report higher volume of Quality Issues than usual
36
poor

AXS Tickets | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-24 Points Past 7 Days
Category: Entertainment
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
83%
Android
418 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
88 Reports
User Feedback
17%
iOS
88 Reports
83%
Android
418 Reports
AXS Tickets - Latest Quality Issues
Android
Jun 30, 2022
This app is fine. You can figure it out pretty fast. However, the customer service provided is the worst I've had to deal with. There is no phone number to talk to somebody. You have to wait at least 20 minutes on a queue for a live chat. Where the people, that I spoke to, gave me the incorrect information. Not only that. You have to wait till the event is over to claim your money. Don't claim it to soon. Or you'll "loose" it all. I had $27 and now it's literally just gone. Thanks for nothing.
Android
Jun 29, 2022
forced to use this app in order to use tickets which i bought elsewhere
Android
Jun 29, 2022
You'd think that you'd be able to buy tickets for a show on a ticket app and yet I'm forced to use their website instead because I get an error everytime I try to use the app to buy tickets. And even worse, when the page does somehow load its full of bugs, like the state boxbeing blank and me having to completely guess at it.
iOS
Jun 28, 2022
Wrong Tickets
I purchased tickets for Whiskey Meyers but now my account shows tickets to Nana & Friends in July. This is not what I paid for.
iOS
Jun 28, 2022
Does not work
The app does not align with the Web page leaving you without being able to see your tickets in the app! Online chat is very unhelpful, seeing how expensive tickets are this isn’t really acceptable. I will be avoiding AXS in the future
iOS
Jun 28, 2022
As bad as it gets
Absolute scam and scheme. Forced to use this terrible service in attempts to get rid of tickets to a show I could no longer attend, then tickets didn’t even show up properly until 20 hours before the show AND after hours of arguing with their customer “service.” The absolute worst part tho is that no real people use this terrible app so I watched tickets for the same show sell for $300-$400 all day long on SeatGeek and stubhub and Ticketmaster but I was unable to sell mine for even $65! Because absolutely no one uses this terrible trash app unless they are forced. NEVER TRY AND SELL TICKETS THIS WAY! Customer support is laughably bad, incredibly rude, condescending, and generally ill informed. Use any other ticket platform before this one!!!
Android
Jun 28, 2022
Forced to use an app I never wanted or needed because the venue does not offer any other options. Remember when you could just exchange money for goods and services without all of this??
iOS
Jun 28, 2022
Cannot purchase tickets at all
After filling out payment information, the screen just goes completely black. COMPLETELY USELESS APP.
iOS
Jun 27, 2022
Annoying
Why do I have to log in every time I use the app? And why do I have to enter my card information every time I buy a ticket?
AXS Tickets - Product Description
Tap for tickets to see the artists and teams you love. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can’t go, and more. It’s all a fan needs, all in one app.
 
BUY THE PERFECT TICKETS
Front row or on the aisle? Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers.
 
EASILY SELL YOUR TICKETS
Plans can change. If you have seats from AXS but can’t make it, quickly list the tickets for sale from your account and reach tons of potential buyers.
 
USE TICKETS WITH THE APP
No paper required. Just pull up your tickets in the AXS app, get them scanned at the gate, and head into your event.
 
TRANSFER TO FRIENDS
It’s super easy. Stop hand-delivering tickets or waiting at the entrance for everyone to arrive – quickly transfer tickets to friends and meet them at your seats.  
 
DISCOVER GREAT EVENTS
There’s so much to see. Find out when your faves are coming to town, check out what’s happening soon, and browse events by your interests – from basketball and rock to comedy and theater.
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