82
fair

Barclays | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Finance
Work at Barclays Services Limited? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Barclays Services Limited? Unlock additional insights
Android unitQ Score
Android User Feedback
94%
Android
2206 Reports
iOS unitQ Score
iOS User Feedback
6%
iOS
148 Reports
User Feedback
6%
iOS
148 Reports
94%
Android
2206 Reports
Barclays - Latest Quality Issues
Android
Dec 3, 2022
Contactless doesn't work it used to and all of a sudden it say my phone isn't supported rubbish
Android
Dec 3, 2022
Can't add yes anymore.
Android
Dec 3, 2022
This bank ok 2-3 years ago. Now completely useless. Can't pay contactless moblie payments. Try Conection whis google pay. No available. Update: I have new phone, made in 2022. Barclays app show me preparing app to contactless payment. It's joke. I use lloyds bank half year transfer money from barclays to contactless payment.
Android
Dec 4, 2022
Old names shown in app and no way to correct this. They are not the names on my account. Download statement does not work. Choose download from a statement and it does not appear in my downloads folder. Totally unable to take a screen shot so I have no way of obtaining a hard copy of my balance and transaction history. Appalling state of affairs. This has finally been resolved but still can't open rainy day savers account
Android
Dec 4, 2022
Does everything I need from it, basically perfectly. Only issue is it keeps turning off the contactless mobile setting without any notification, or any action from me.
Android
Dec 4, 2022
Has been excellent and very useful for years... But in the past month it constantly crashes or refuses to open. Seems to work again once I restart my phone but only for a few uses and then the same issue recurs. Looks like others are having the same issue.....
Android
Dec 4, 2022
barely works. instead of using Google wallet they use their own contactless system which depends on the app not crashing, which it does constantly. sometimes you can't even log in. for something like payments which demand quick action the barclays app is unusable. stop being idiots and just use Google wallet, your own attempts at replicating it have humiliated you.
Android
Dec 4, 2022
Very unreliable for contactless payments. On a dozen or more occasions I've had to return home for my bank card as use of mobile payment wont work causing embarrassment & inconvenience. I have a new mobile smart-phone & always check my banking ap settings are correct using WiFi before I leave home & I always have good data/phone reception. Now I always take my wallet with me defeating the use of using my phone/banking ap for contactless payments. Disappointing.
Android
Dec 4, 2022
Not even option to create a new account creation process. I have been advised to use this app to start creating my account but useless process keep on asking me for the debit card details before account creation.
Barclays - Product Description
The Barclays app 

HOW TO REGISTER
If you’re 16 or over and you have a UK-registered mobile number and a Barclays current account or Barclaycard, you can register for the app. You’ll need the 16 digit number off your card, then follow the onscreen instructions. Some customers may be required to verify their identity with PINsentry or at a Barclays cash machine.

If you’ve got an activation code, follow the onscreen steps to register (you won’t need PINsentry for this).

After you’re set up, you’ll only need your 5-digit passcode to log in. Then you can set up Android Fingerprint to log in faster in future.

This app doesn’t work on rooted devices.

THE BENEFITS
•Log in quickly and securely when you set up access through Android Fingerprint 
•Manage your personal and business accounts, and view your Barclays mortgage account, as well as managing your personal Barclaycard accounts 
•See recent transactions and check your balances
•Transfer funds between accounts
•Make payments to people you’ve paid before and people in your payee list
•Upload, sort and store your important documents securely with Barclays Cloud It. Just use your camera to take photos of documents you want to store
•Find your nearest branch or cash machine
•Log into Online Banking more easily using Mobile PINsentry. So we can complete some security checks, it can take up to 4 days for Mobile PINsentry to be activated in the app 
•Call our customer services team direct from the app to speak to an advisor
•Manage your Barclays personal and business accounts with 1 secure log-in
•No need to log in to lots of apps - view your current accounts held with other banks, safely and securely, in your app

Terms and conditions apply. You must be aged 16 or over to use the Barclays app.

FOR BUSINESS ACCOUNTS
You can only use the app if you’re a sole-signatory Barclays Business current account holder. You can’t register your Barclaycard business or corporate credit cards.

This app is provided by either Barclays Bank UK PLC or Barclays Bank PLC depending on the entity you may have contracted with for banking services. Please refer to your bank documents (terms and conditions, statements, etc.) to confirm the legal entity that provides banking services to you. 
 
Copyright © Barclays 2022. Barclays is a registered trade mark of Barclays plc, used under licence.

Barclays Bank UK PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 759676).
Registered in England. Registered No. 9740322 Registered Office: 1 Churchill Place, London E14 5HP.

Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 122702).
Registered in England. Registered no. 1026167 Registered Office: 1 Churchill Place, London E14 5HP.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners