58
poor

Barclays | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
91%
Android
1194 Reports
iOS unitQ Score
iOS User Feedback
9%
iOS
122 Reports
User Feedback
9%
iOS
122 Reports
91%
Android
1194 Reports
Barclays - Latest Quality Issues
Android
Mar 26, 2023
App keeps crashing when doing live chat. Doesn't always load. Mobile contactless has now stopped working.
Android
Mar 26, 2023
Poor You can't change your home address, there's simply no option for that. Also, if you try to change your email it continuously gives an error code so if you have the misfortune to have your email address compromised, your barclay account is at the mercy of scammers.
Android
Mar 26, 2023
Another update that adds something unneeded, but breaks the app: now force closes 50% of the time, even in the middle of transactions. Please Barclays, just let your customers use Google Pay. Seriously considering banking elsewhere just to get a digital wallet that actually does what it's supposed to.
Android
Mar 26, 2023
Very bad. I tried paying in a cheque but obviously it needs to take a photo of front of cheque. The app obviously doesn't take the photo automatically as it claims. Very hard to pay in cheques and it's bad enough government had to close the banks local to where I live. 😞
Android
Mar 26, 2023
Keeps crashing recently
Android
Mar 26, 2023
Only works half the time, 5th time in a few months.. error codes an asked to call a number which you do an are answered by somone seemingly shocked u have called an told its technical issues ... seems to be allot technical issues. I always do the obvious, check for update / reinstall the app an nope hardly ever works . Very frustrating an second guessing why I switched over from Halifax which not once in 10 years did I have a issue with online banking
Android
Mar 26, 2023
It's ok but I can't get contactless payments to work. Once that's sorted I'll change it 5 starts
Android
Mar 26, 2023
won't open without permission to access telephone for in app calls. I've no intention of ever calling from the app so byebye it goes and I'll use the website
Android
Mar 27, 2023
updated 27/03/2023. this app is now closing on its own. Every single time I open it within 1min it closes itself while I'm using it. Also I can no longer use my phone for contact less payments for some reason. please fix.
Barclays - Product Description
The Barclays app 

HOW TO REGISTER
If you’re 16 or over and you have a UK-registered mobile number and a Barclays current account or Barclaycard, you can register for the app. You’ll need the 16 digit number off your card, then follow the onscreen instructions. Some customers may be required to verify their identity with PINsentry or at a Barclays cash machine.

If you’ve got an activation code, follow the onscreen steps to register (you won’t need PINsentry for this).

After you’re set up, you’ll only need your 5-digit passcode to log in. Then you can set up Android Fingerprint to log in faster in future.

This app doesn’t work on rooted devices.

THE BENEFITS
•Log in quickly and securely when you set up access through Android Fingerprint 
•Manage your personal and business accounts, and view your Barclays mortgage account, as well as managing your personal Barclaycard accounts 
•See recent transactions and check your balances
•Transfer funds between accounts
•Make payments to people you’ve paid before and people in your payee list
•Upload, sort and store your important documents securely with Barclays Cloud It. Just use your camera to take photos of documents you want to store
•Find your nearest branch or cash machine
•Log into Online Banking more easily using Mobile PINsentry. So we can complete some security checks, it can take up to 4 days for Mobile PINsentry to be activated in the app 
•Call our customer services team direct from the app to speak to an advisor
•Manage your Barclays personal and business accounts with 1 secure log-in
•No need to log in to lots of apps - view your current accounts held with other banks, safely and securely, in your app

Terms and conditions apply. You must be aged 16 or over to use the Barclays app.

FOR BUSINESS ACCOUNTS
You can only use the app if you’re a sole-signatory Barclays Business current account holder. You can’t register your Barclaycard business or corporate credit cards.

This app is provided by either Barclays Bank UK PLC or Barclays Bank PLC depending on the entity you may have contracted with for banking services. Please refer to your bank documents (terms and conditions, statements, etc.) to confirm the legal entity that provides banking services to you. 
 
Copyright © Barclays 2022. Barclays is a registered trade mark of Barclays plc, used under licence.

Barclays Bank UK PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 759676).
Registered in England. Registered No. 9740322 Registered Office: 1 Churchill Place, London E14 5HP.

Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 122702).
Registered in England. Registered no. 1026167 Registered Office: 1 Churchill Place, London E14 5HP.
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