83
good
Barclays | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
79%
Android
743 Reports
743 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
196 Reports
196 Reports
User Feedback
21%
iOS
196 Reports
196 Reports
79%
Android
743 Reports
743 Reports
Barclays - Latest Quality Issues
iOS
Jan 10, 2025
Miss
I don't like the new system…having to go through 2X screens to make a payment to either friends or family or a bill.,.. this is very time consuming and iritating…. The screens are VERY UNORGANISED… screen 1 pay/transfer us at the bottom and on the top on page 2 and are 2x separate icons… I understand the need for updating and altering however a little bit of consistency when placing these icons would be great as I am sick of going into mortgages and interest rates… what would be good is if you could stop playing with the appp and consentrate on notifications as to when moneys is going in/ leaving my ACCOUT as it don't receive them due to the resent alterations….. thank you loyal customer of 10+ years
iOS
Jan 10, 2025
Worst app ever
Won't let me log back in and now it's looks like I may have to continue legal action
iOS
Jan 10, 2025
App
App sometime does not work. Does not gives the option of attaching the account of the person whom I pay frequently
iOS
Jan 10, 2025
Terrible costumer service
No use of live chat, why must everything need to be done in a phone call? It's the same process. Unable to use my balance because the dedication team had to block due to “suspicious” activity as have mentioned there are no fraudulent to which had been exposed as done so by me. Very unprofessional.
iOS
Jan 10, 2025
Why change what was great?
Usually works great but the latest update has made it really difficult to pay in cheques. Taking the photo is impossible. Give us a manual button to take the picture. The automatic capture DOES NOT WORK. I've tried everything. I am completely unable to pay in cheques now.
iOS
Jan 11, 2025
Poor telephone service
Poor
iOS
Jan 11, 2025
Open banking withdrawn
Having enjoyed the simplicity and security of having a 3rd party payee account ..ie The Halifax …able to link to the Barclays app to securely authorise a payment …this has now been closed down / withdrawn by Barclays …as confirmed in branch . No explanation as to why !
iOS
Jan 12, 2025
App is so buggy
Too much of a hassle to open an account with Barclays. Why do they hide the option to make an account online? Lloyds bank is way better and it's crazy how many good reviews this horrific app has.
Android
Jan 12, 2025
User interface is not enough simple, The application running slow.
Barclays - Product Description
The Barclays app HOW TO REGISTER If you’re 16 or over and you have a UK-registered mobile number and a UK Barclays current account or Barclaycard, you can register for the app. You’ll need the 16 digit number off your card, then follow the onscreen instructions. Some customers may be required to verify their identity with PINsentry or at a Barclays cash machine. If you’ve got an activation code, follow the onscreen steps to register (you won’t need PINsentry for this). After you’re set up, you’ll only need your 5-digit passcode to log in. Then you can set up Android Fingerprint to log in faster in future. This app doesn’t work on rooted devices. THE BENEFITS •Log in quickly and securely when you set up access through Android Fingerprint •Manage your personal and business accounts, and view your Barclays mortgage account, as well as managing your personal Barclaycard accounts •See recent transactions and check your balances •Transfer funds between accounts •Make payments to people you’ve paid before and people in your payee list •Upload, sort and store your important documents securely with Barclays Cloud It. Just use your camera to take photos of documents you want to store •Find your nearest branch or cash machine •Log into Online Banking more easily using Mobile PINsentry. So we can complete some security checks, it can take up to 4 days for Mobile PINsentry to be activated in the app •Call our customer services team direct from the app to speak to an advisor •Manage your Barclays personal and business accounts with 1 secure log-in •No need to log in to lots of apps - view your current accounts held with other banks, safely and securely, in your app Terms and conditions apply. You must be aged 16 or over to use the Barclays app. FOR BUSINESS ACCOUNTS You can only use the app if you’re a sole-signatory Barclays Business current account holder. You can’t register your Barclaycard business or corporate credit cards. This app is provided by either Barclays Bank UK PLC or Barclays Bank PLC depending on the entity you may have contracted with for banking services. Please refer to your bank documents (terms and conditions, statements, etc.) to confirm the legal entity that provides banking services to you. Copyright © Barclays 2023. Barclays is a registered trade mark of Barclays plc, used under licence. Barclays Bank UK PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 759676). Registered in England. Registered No. 9740322 Registered Office: 1 Churchill Place, London E14 5HP. Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 122702). Registered in England. Registered no. 1026167 Registered Office: 1 Churchill Place, London E14 5HP.
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