Quality degradation at BetterHelp - Therapy  
Users report higher volume of Quality Issues than usual
61
fair

BetterHelp - Therapy | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-23 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
27%
Android
80 Reports
iOS unitQ Score
iOS User Feedback
73%
iOS
218 Reports
User Feedback
73%
iOS
218 Reports
27%
Android
80 Reports
BetterHelp - Therapy - Latest Quality Issues
iOS
Sep 15, 2024
Wouldn’t recommend it’s a scam
You pay for 4 weeks of the service not 4 sessions of therapy. Available therapy sessions are always at least a week after you try to book them and if you are busy and miss a week that's the money wasted. You are better off just paying a therapist per session and not use this app.
iOS
Sep 15, 2024
Just find a therapist yourself!
It confounds me that this is being promoted so heavily as a helpful service. No one promoting this is using the service for their therapist. I liked the lady I worked with but not clear how qualified she was an impossible to make an appointment more than once every 3 weeks, so ends up being less helpful and more expensive than a standard therapist. Just do a google search and email someone! This service is completely unnecessary.
Android
Sep 15, 2024
I used this app during covid and when i was in a really bad crisis my therapist said i was too high maintance for her and dropped me as a client, during a time where i really needed help. DO NOT use this app if you really need help some of them dont care if your on the edge ready to jump or not
Android
Sep 16, 2024
These are not professional therapists. I've had many therapists tell me that everything is my fault snack while discussing my personal business and have multiple people in the room listening to my private conversations with my supposed therapist. Then they proceeded to take my money after I canceled my subscription. This is an entire scam on the most vulnerable people.
Android
Sep 16, 2024
Therapist was seldom available, and at one point cut the connection because they "didn't have time for [my] problems."
Android
Sep 17, 2024
I had finally saved up enough for therapy and gotten to a place where I could talk about my multiple traumas, etc. then the therapist I was matched with ghosted me after one session. (And one that the app wouldn't connect for a video call to be fair.) Can't recommend Better Help, or maybe i just had a bad experience. It is going to be a long time before I can go to therapy again, if I ever do...
Android
Sep 17, 2024
Mid. This is a very average app and brings very little value to you, the user. It's barely an online appointment scheduler for whoever they match you up with. You are still at the mercy of your matched therapists schedule. They offer video, audio and text options but their website is rough and doesn't work sometimes so you stick to the app. The therapist is not obligated to reply to your texts or audio calls and the video option is an average experience in terms sound and video quality.
Android
Sep 17, 2024
charged me over 200 dollars when the price said 64, it's been a week still no therapist. jfc I should have just saved my money and just went to my mother.
Android
Sep 17, 2024
Not proactive in schedule sessions but more than proactive enough to charge for services not being used.
BetterHelp - Therapy - Product Description
BetterHelp is the convenient way to get professional help from a licensed therapist. With over 30,000 trained, experienced, and accredited therapists covering a wide range of areas – from depression and anxiety to family and couples therapy – it’s never been easier to receive personal, professional help when you need it.

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BETTERHELP – FEATURES
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• Over 30,000 licensed, accredited, and highly experienced therapists
• Match with the right therapist for you based on your needs, preferences and location
• Send your therapist a message as often as you want
• Schedule live sessions with your therapist or use the secured messenger
• Gain access to constructive, educational group webinars

PROFESSIONAL HELP, PERSONALIZED FOR YOU
Facing obstacles alone can be daunting – receiving support and guidance from a professional therapist has been shown to make huge, positive changes to help you overcome personal challenges. When you sign up we’ll match you to an available therapist based on your needs, preferences, and location. Different therapists have different approaches and areas of expertise so we’ll work with you to find the right person who can achieve the best results for you.

LICENSED AND TRAINED THERAPISTS
There are over 30,000 therapists on BetterHelp, each with at least 3 years and 1,000 hours of hands-on experience. They are licensed, trained, experienced, and accredited psychologists (Ph.D./PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), licensed professional therapists (LPC), or similar credentials.

All of our therapists have a Master’s Degree or a Doctorate Degree in their respective fields. They have been qualified and certified by their state professional board and have completed the necessary education, exams, training, and practice.

HOW DOES IT WORK?
After filling out our questionnaire, you will be matched with a licensed therapist based on your needs, preferences, and location. You and your therapist will get your own “therapy room” where you can message your therapist at any time, from any internet-connected device, wherever you are. You can also schedule a weekly session to speak live with your therapist over video or phone.

You can write or talk about yourself, the things going on in your life, ask questions, and discuss the challenges you’re facing and your therapist will provide feedback, insights, and guidance. This ongoing one-on-one dialogue is the foundation of your work with your therapist.

Together you’ll work towards making a positive change in your life, accomplishing your goals, and overcoming your problems.

HOW MUCH DOES IT COST?
The cost of therapy through BetterHelp ranges from $60 to $90 per week (billed every 4 weeks) but may be higher based on factors like your location, preferences, and therapist availability. Unlike traditional in-office therapy which can cost over $150 for a single session, your BetterHelp membership includes unlimited text, video, audio messaging as well as weekly live sessions. The subscription is billed and renewed every 4 weeks and includes both the use of the secured site and the therapy service itself. You can cancel your membership at any time for any reason.
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