Quality degradation at BetterHelp - Online Counseling  
Users report higher volume of Quality Issues than usual
69
poor

BetterHelp - Online Counseling | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-19 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
15%
Android
116 Reports
iOS unitQ Score
iOS User Feedback
85%
iOS
658 Reports
User Feedback
85%
iOS
658 Reports
15%
Android
116 Reports
BetterHelp - Online Counseling - Latest Quality Issues
iOS
Dec 1, 2022
I’m paying to talk to myself
I have a busy schedule I'm sure my therapist does too but they've responded 3 times in a whole week with basic questions I could've asked better if I was talking to myself. The price is outrageous to feel unheard and unsupported.
Android
Dec 1, 2022
I have been to a few therapist, but I'm a little low on money so I tried betterhelp out. My first therapy, practically mocked me over the phone and told me, if I'm feeling this bad I should probably see an actually in person therapist and her, as well as telling me I should talk to my mom about my feelings instead of her. So yeah. That felt really nice.
Android
Dec 1, 2022
Always different person deals with ticket so they make a mess!!! Terrible service, terrible everything
Android
Dec 1, 2022
complete scam.
Android
Dec 2, 2022
Please allow me to run the app in landscape mode. (I use a tab s8)
Android
Dec 2, 2022
Nobody told me you had to pay to use this stupid app! I just need someone to talk to who can help me!
Android
Dec 2, 2022
Good God, I couldn't even get the app to open. I force-closed it three times because it just kept showing a white screen. When it finally opened, I tried to tap the buttons to sign-up. Nothing. I selected "Get Started" from the drop-down menu, and nothing happened. It just sat there on the welcome screen. Sure glad I didn't download this app to access mental health professionals or something serious like that.
Android
Dec 2, 2022
RIDICULOULY expensive! didn't see option for insurance, Not worth the time or money, shove it where the sun don't shine
Android
Dec 3, 2022
It's been good for a month n a half. But right now my therapist did not make it to the session today. So please fix.
BetterHelp - Online Counseling - Product Description
BetterHelp is the convenient way to get professional help from licensed therapists and counselors. With over 15,000 trained, experienced, and accredited counselors covering a wide range of areas – from depression and anxiety to family and couples therapy – it’s never been easier to receive personal, professional help when you need it.
 
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BETTERHELP – FEATURES
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• Over 15,000 counselors & therapists with different areas of expertise
• All counselors are licensed, trained, accredited, and highly experienced
• Match with an available counselor who is the best fit for your needs
• Unlimited private one on one communication with your therapist
• Schedule live sessions with your counselor or use the secure messenger
• Gain access to constructive, educational group webinars
 
PROFESSIONAL HELP, PERSONALIZED FOR YOU
Facing obstacles alone can be daunting – receiving support and guidance from a professional counselor has been shown to make huge, positive changes to help you overcome personal challenges. When you sign up we’ll match you to an available counselor who fits your objectives, preferences and the type of issues you’re dealing with. Different counselors have different approaches and areas of expertise so we’ll work with you to find the right person who can achieve the best results for you.
 
LICENSED AND TRAINED COUNSELORS & THERAPISTS
There are over 15,000 counselors in BetterHelp, each with at least 3 years and 1,000 hours of hands-on experience. They are licensed, trained, experienced, and accredited psychologists (Ph.D./PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), licensed professional counselors (LPC), or similar credentials.
 
All of our therapists have a Master’s Degree or a Doctorate Degree in their respective fields. They have been qualified and certified by their state professional board and have completed the necessary education, exams, training, and practice.
 
HOW DOES IT WORK?
After filling out our questionnaire, you will be matched with a licensed counselor based on your needs and preferences. You and your counselor will get your own secure and private “counseling room” where you can message your counselor at any time, from any internet-connected device, wherever you are. You can also schedule a session to speak live with your counselor over video or phone.
 
You can write or talk about yourself, the things going on in your life, ask questions, and discuss the challenges you’re facing and your counselor will provide feedback, insights, and guidance. This ongoing one-on-one dialogue is the foundation of your work with your counselor.
 
Together you’ll work towards making a positive change in your life, accomplishing your goals, and overcoming your problems.
 
HOW MUCH DOES IT COST?
The cost of counseling through BetterHelp ranges from $60 to $90 per week (billed every 4 weeks) but may be higher based on your location, preferences, and therapist availability. Unlike traditional in-office therapy which can cost over $150 for a single session, your BetterHelp membership includes unlimited text, video, audio messaging as well as weekly live sessions. The subscription is billed and renewed every 4 weeks and includes both the use of the secured site and the counseling service itself. You can cancel your membership at any time for any reason.
 
 
YOU DESERVE TO BE HAPPY.
 
WE ARE HERE TO HELP MAKE IT HAPPEN – DOWNLOAD BETTERHELP TODAY!
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