96
epic

BetterHelp - Online Counseling | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
29%
Android
212 Reports
iOS unitQ Score
iOS User Feedback
71%
iOS
530 Reports
User Feedback
71%
iOS
530 Reports
29%
Android
212 Reports
BetterHelp - Online Counseling - Latest Quality Issues
iOS
Apr 15, 2021
Very impressed so far
Anxiety is what I'm working on reducing and having someone online, who I can message in the midst of my difficulties, even if I don't get an instant reply (although sometimes I do) is a real blessing because you can explain it as you experience it, it's not something you have to recall at a later time. The online in person sessions are proving great too.
iOS
Apr 14, 2021
App could be more user friendly
I wish I could see the schedule availability even after I have a session reserved. Also why do they delete every messages including live chats once you change a counselor?
Android
Apr 14, 2021
My therapist is amazing but better help's app kept disconnecting me during the call, telling my therapist I was "offline" even though the app was still open... I like to connect with my therapist but better help's platform and mobile app need SERIOUS fixing!!! Would not recommend their platform!!
Android
Apr 14, 2021
So far this has proven easy and helpful. My only issue is that i can't get video to work.
iOS
Apr 14, 2021
Bogus. Good thing not desperate 😟
Filled out the questions about 8 times and never did get an email or verification code. Nobody at the helm, I guess.
Android
Apr 13, 2021
Money making scheme!! For someone who suffers with severe mental health issues and had the hope to speak to someone, only to be asked for my card details before is degrading.
Android
Apr 10, 2021
What about others that do not have the ability to pay charges....im so dissappointed😭😭. Im a student now...I dont have ability to pay hundreds of dollars. What about my mental health🤐
iOS
Apr 10, 2021
Lame
I signed up April 1st but didn't get matched for a therapist until April 5th. It took longer than expected to get matched. I talked to a therapist on April 7th but honestly I didn't feel a great connection with her. I told her how I felt and that I have depression and anxiety, she told me I needed to go to a psychiatrist to get medications to get more help. Talking to a therapist didn't help me but to be nice I told her it did. It was nice talking to someone but again, I felt no connection. There's no point in keeping the membership if I have to spend more money to get help elsewhere. Also, I contacted BetterHelp to ask about finding a psychiatrist because the therapist told me they can help me but they messaged me back saying they couldn't. Again, BetterHelp wasn't helpful for my depression and anxiety but that's my opinion. I'm sure for others it helps. If you're looking to get medication prescribed then this app/website isn't for you but if you want to talk to a therapist then make sure you have a good connection with them. If you get matched with a therapist that you don't feel comfortable with then you can always let BetterHelp know so they can help with finding another one for you.
Android
Apr 10, 2021
I do live text chats with my therapist who is friendly and very helpful. I've made a lot of progress with her help. I have issues almost every session where she does not receive messages I sent. Easily fixed with copy paste but frustrating as it happens so regularly. Noticed this while doing the chat on desktop in chrome. Wish there were other pricing options, it's billed monthly not per session which is weird. I don't always need a session every week so I get charged for nothing essentially
BetterHelp - Online Counseling - Product Description
BetterHelp is the convenient way to get professional help from licensed therapists and counselors online. With over 10,000 trained, experienced and accredited counselors covering a wide range of areas – from depression and anxiety to family and couples therapy – it’s never been easier to receive personal, professional help when you need it. 


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BETTERHELP – FEATURES
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• Over 10,000 counselors & therapists with different areas of expertise
• All counselors are licensed, trained, accredited and highly experienced
• Match with an available counselor who is the best fit for your needs
• Unlimited private one on one communication with your therapist
• Schedule live sessions with your counselor or use the secure messenger
• Gain access to constructive, educational group webinars 


PROFESSIONAL HELP, PERSONALIZED FOR YOU

Facing obstacles alone can be daunting – receiving support and guidance from a professional counselor has been shown to make huge, positive changes to help you overcome personal challenges. When you sign up we’ll match you to an available counselor who fits your objectives, preferences and the type of issues you’re dealing with. Different counselors have different approaches and areas of expertise so we’ll work with you to find the right person who can achieve the best results for you. 


LICENSED AND TRAINED COUNSELORS & THERAPISTS

There are over 10,000 counselors in BetterHelp, each with at least 3 years and 2,000 hours of hands-on experience. They are licensed, trained, experienced and accredited psychologists (PhD/PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), licensed professional counselors (LPC), or similar credentials. 

All of our therapists have a Master’s Degree or a Doctorate Degree in their respective field. They have been qualified and certified by their state professional board are completing the necessary education, exams, training and practice. 


HOW DOES IT WORK?

You and your counselor will get your own secure “room”. This will be your private place to communicate day or night. You can access this room from any internet connected device, wherever you are. 

You can write about yourself, the things going on in your life, ask questions and discuss the challenges you’re facing. Your counselor will login to the same room and respond with feedback, insights and guidance. This ongoing one-on-one dialogue is the foundation of your work with your counselor. 

Together you’ll work towards making a positive change in your life, accomplishing your goals and overcoming your problems. 


HOW MANY SESSIONS CAN I HAVE?

You aren’t limited to a certain number of messages (“sessions”). The frequency of your sessions depends on your availability and the interaction between you and your counselor. You may prefer to have 3-4 short interactions per week, or 1 very long and thorough session. You can use the service as much or as little as you like, depending on your needs. Your therapist will work to accommodate your changing needs in a timely manner. 


YOU DESERVE TO BE HAPPY.

WE ARE HERE TO HELP MAKE IT HAPPEN – DOWNLOAD BETTERHELP TODAY!
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