76
good

BetterHelp - Therapy | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
24%
Android
103 Reports
iOS unitQ Score
iOS User Feedback
76%
iOS
327 Reports
User Feedback
76%
iOS
327 Reports
24%
Android
103 Reports
BetterHelp - Therapy - Latest Quality Issues
Android
Apr 13, 2024
I've heard so many good thoughts on this app but it's too much for our country. Normal therapy costs around 30-50 dollars here, but this wants 90 dollar PER WEEK. I felt so disappointed because I had so much hope for this. Still looks like a good app though.
iOS
Apr 13, 2024
Needs an update
The app chronically needs an update. Some of the settings such as account details or payment details etc are completely unresponsive. To change any settings I have to log onto the website. Face ID also doesn't work properly. I have the latest iOS update and deleted and redownloaded the app but still not functioning properly. BetterHelp is great but the app really lets it down.
Android
Apr 14, 2024
Extremely expensive!
Android
Apr 14, 2024
No help for people who make minimum wage. To expensive
Android
Apr 15, 2024
I found very abuse and scary "therapist" on this app as well as ones that gave nothing but bad advice got me abused at work more and almost got me fired. Also, people who were not helping me work through things at all. It's a huge waste of money that takes advantage of people at their lowest, and that's just pure evil. Call the suicide hotline they can give you much better advice and resourses like they did for me to get actual help.
iOS
Apr 15, 2024
Not worth the cost
The cost is too steep for me with the lack of availability they offer. It's almost impossible to schedule a call the same week as your therapist. So good luck dealing with any sort of emergency on your own.
Android
Apr 16, 2024
Having to pay a full month up front, instead of per session is too expensive.
Android
Apr 16, 2024
I signed up and I took a very serious approach, I was open and honest and when I was expecting responses from this "professional" I was only met with silence, do you know how awkward it is to be sitting there in silence after you have just opened up, silence at minutes at a time, on multiple occasions during the session, im paying for help and your supposed to be a professional, no guidance, I could have easily had this conversation with someone I know and who actually cares, and who can respond
Android
Apr 17, 2024
Charged for services not provided.
BetterHelp - Therapy - Product Description
BetterHelp is the convenient way to get professional help from a licensed therapist. With over 30,000 trained, experienced, and accredited therapists covering a wide range of areas – from depression and anxiety to family and couples therapy – it’s never been easier to receive personal, professional help when you need it.

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BETTERHELP – FEATURES
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• Over 30,000 licensed, accredited, and highly experienced therapists
• Match with the right therapist for you based on your needs, preferences and location
• Send your therapist a message as often as you want
• Schedule live sessions with your therapist or use the secured messenger
• Gain access to constructive, educational group webinars

PROFESSIONAL HELP, PERSONALIZED FOR YOU
Facing obstacles alone can be daunting – receiving support and guidance from a professional therapist has been shown to make huge, positive changes to help you overcome personal challenges. When you sign up we’ll match you to an available therapist based on your needs, preferences, and location. Different therapists have different approaches and areas of expertise so we’ll work with you to find the right person who can achieve the best results for you.

LICENSED AND TRAINED THERAPISTS
There are over 30,000 therapists on BetterHelp, each with at least 3 years and 1,000 hours of hands-on experience. They are licensed, trained, experienced, and accredited psychologists (Ph.D./PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), licensed professional therapists (LPC), or similar credentials.

All of our therapists have a Master’s Degree or a Doctorate Degree in their respective fields. They have been qualified and certified by their state professional board and have completed the necessary education, exams, training, and practice.

HOW DOES IT WORK?
After filling out our questionnaire, you will be matched with a licensed therapist based on your needs, preferences, and location. You and your therapist will get your own “therapy room” where you can message your therapist at any time, from any internet-connected device, wherever you are. You can also schedule a weekly session to speak live with your therapist over video or phone.

You can write or talk about yourself, the things going on in your life, ask questions, and discuss the challenges you’re facing and your therapist will provide feedback, insights, and guidance. This ongoing one-on-one dialogue is the foundation of your work with your therapist.

Together you’ll work towards making a positive change in your life, accomplishing your goals, and overcoming your problems.

HOW MUCH DOES IT COST?
The cost of therapy through BetterHelp ranges from $60 to $90 per week (billed every 4 weeks) but may be higher based on factors like your location, preferences, and therapist availability. Unlike traditional in-office therapy which can cost over $150 for a single session, your BetterHelp membership includes unlimited text, video, audio messaging as well as weekly live sessions. The subscription is billed and renewed every 4 weeks and includes both the use of the secured site and the therapy service itself. You can cancel your membership at any time for any reason.
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