93
good

BetterHelp - Online Counseling | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
20%
Android
166 Reports
iOS unitQ Score
iOS User Feedback
80%
iOS
658 Reports
User Feedback
80%
iOS
658 Reports
20%
Android
166 Reports
BetterHelp - Online Counseling - Latest Quality Issues
Android
Oct 13, 2021
DO NOT USE THIS APP! I love my therapist and was making great progress and really feeling supported until a month ago when both my therapist and I started experiencing problems on the app. We've been completely unable to reach eachother and despite multiple attempts to contact support have only had 1/4 sessions this month. Now my session today was inexplicably cancelled. My mental health has deteriorated this month as a result.
Android
Oct 12, 2021
You should warn people you have to pay. It is constantly advertised as free when you cannot even get help until you pay. The playstore doesn't even mention in-app purchases like other therapy apps. I joined because I need help but I cannot pay for said help. Now I cannot leave and I get messages constantly telling me to pay to talk to someone. Can someone walk me through on how to be removed from BetterHelp's database or if someone can do it for me?
Android
Oct 12, 2021
I found an excellent therapist right after my initial introduction survey. The times are flexible, the app is easy to use, and the costs are affordable. My partner hasn't had as good of luck. First therapist canceled without notice on him, and the app is glitchy amd difficult to use on the Samsung Fold Z that he uses.
Android
Oct 12, 2021
Unsatisfied. When I signed up it was great, I was immediately matched with an amazing therapist. When I signed up my daughter, it was another story. To make a long story short, for three months Ive been charged, and she has been without a therapist. To make matters worse, it wont let her quit. There's the option, but it won't go through. Im about to turn them into BBB. Think hard before signing up to this site.
iOS
Oct 12, 2021
I didn’t feel listened to
I get the surge of people that must be getting on this app and I can deal with waiting two weeks per session, but I tried two councilors and the first I didn't feel listened to and the second was very dismissive about what I'm going through without really talking about what I'm going through, and it made me feel even more lost and alone. I'm so glad that this app is working for so many people but I don't think it's for everyone.
Android
Oct 12, 2021
Well first of all the fees are much higher and you need to pay before you can start the process. Second of all, the next aviable session is in 2.5 weeks? For what did I pay? Exactly for nothing thanks for that.
iOS
Oct 11, 2021
50 euro help!
I am in desperate need to talk to someone and you are asking for €50 a week. I registered, said about my problems and my financial situation, I've been assigned a therapist but I can't afford to speak with them! Thanks for the help, BETTERHELP
iOS
Oct 11, 2021
Helps a lot but the app design is a bit old
The service they provide is so helpful but the app does feel like it needs a revamp soon. Also video calls on the app aren't registered as calls by the iPhone so make sure you aren't getting other calls because it might glitch out better help
iOS
Oct 10, 2021
Very helpful
My therapist is great and I find it very helpful to text them when things are on my mind. While also getting a session with them every week. I do have a lot of issues with the “FaceTime” feature not working our call goes in and out a lot.
BetterHelp - Online Counseling - Product Description
BetterHelp is the convenient way to get professional help from licensed therapists and counselors. With over 15,000 trained, experienced, and accredited counselors covering a wide range of areas – from depression and anxiety to family and couples therapy – it’s never been easier to receive personal, professional help when you need it.
 
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BETTERHELP – FEATURES
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• Over 15,000 counselors & therapists with different areas of expertise
• All counselors are licensed, trained, accredited, and highly experienced
• Match with an available counselor who is the best fit for your needs
• Unlimited private one on one communication with your therapist
• Schedule live sessions with your counselor or use the secure messenger
• Gain access to constructive, educational group webinars
 
PROFESSIONAL HELP, PERSONALIZED FOR YOU
Facing obstacles alone can be daunting – receiving support and guidance from a professional counselor has been shown to make huge, positive changes to help you overcome personal challenges. When you sign up we’ll match you to an available counselor who fits your objectives, preferences and the type of issues you’re dealing with. Different counselors have different approaches and areas of expertise so we’ll work with you to find the right person who can achieve the best results for you.
 
LICENSED AND TRAINED COUNSELORS & THERAPISTS
There are over 15,000 counselors in BetterHelp, each with at least 3 years and 1,000 hours of hands-on experience. They are licensed, trained, experienced, and accredited psychologists (Ph.D./PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), licensed professional counselors (LPC), or similar credentials.
 
All of our therapists have a Master’s Degree or a Doctorate Degree in their respective fields. They have been qualified and certified by their state professional board and have completed the necessary education, exams, training, and practice.
 
HOW DOES IT WORK?
After filling out our questionnaire, you will be matched with a licensed counselor based on your needs and preferences. You and your counselor will get your own secure and private “counseling room” where you can message your counselor at any time, from any internet-connected device, wherever you are. You can also schedule a session to speak live with your counselor over video or phone.
 
You can write or talk about yourself, the things going on in your life, ask questions, and discuss the challenges you’re facing and your counselor will provide feedback, insights, and guidance. This ongoing one-on-one dialogue is the foundation of your work with your counselor.
 
Together you’ll work towards making a positive change in your life, accomplishing your goals, and overcoming your problems.
 
HOW MUCH DOES IT COST?
The cost of counseling through BetterHelp ranges from $60 to $90 per week (billed every 4 weeks) but may be higher based on your location, preferences, and therapist availability. Unlike traditional in-office therapy which can cost over $150 for a single session, your BetterHelp membership includes unlimited text, video, audio messaging as well as weekly live sessions. The subscription is billed and renewed every 4 weeks and includes both the use of the secured site and the counseling service itself. You can cancel your membership at any time for any reason.
 
 
YOU DESERVE TO BE HAPPY.
 
WE ARE HERE TO HELP MAKE IT HAPPEN – DOWNLOAD BETTERHELP TODAY!
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