90
good
BetterHelp - Online Counseling | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
5%
Android
42 Reports
42 Reports
iOS unitQ Score
iOS User Feedback
95%
iOS
805 Reports
805 Reports
User Feedback
95%
iOS
805 Reports
805 Reports
5%
Android
42 Reports
42 Reports
BetterHelp - Online Counseling - Latest Quality Issues
iOS
May 20, 2023
Class Action Lawsuit…
Okay BetterHelp, so you are going to make a pop up every time someone login and forcing them to agree so that you can CYA on some lawsuit… Tip for BetterHelp: If someone is going through mental health issues, the last thing they want to read is law school level writing. Please get rid of that pop up and I do not consent.
iOS
May 21, 2023
Ok
Functionality is good. Performance can be slow sometimes.
iOS
May 22, 2023
annoying subscription
By default they charge you for 4 sessions charged monthly, if you miss a session they still charge you. I just kinda assumed they wouldn't It should be pay as you go or at very least make it easy to get refunded for something you didn't pay for
iOS
May 22, 2023
Customer Service Nonresponsive
I have reached out via email (the only option) for months now and never receive a response. I've even tried reaching out directly messaging through the app. While I do receive auto replies I don't hear back from anyone regarding my issue. I've used this service for over a year and cancelled because who wants to pay money to someone who doesn't bother to respond to your concerns? Sad.
iOS
May 23, 2023
Therapist turned quickly
After spending about four months with my therapist, she wanted to magically make my symptoms disappear. This is unacceptable for a therapist to want. She completely, disgustedly gave up on me and said that therapy wasn't working for me. The other therapist, I attempted to go with was a geriatric therapist, who kept forgetting our appointments. So if those two examples are indications of what you could go through, you'll be the judge of whether or not you want to go on here and experience that.
iOS
May 23, 2023
too expensive
i love better help, but therapy is often too much financially for me. i do deeply appreciate my therapist and have had positive feed back. the app makes it easy to book appointments and hve access to your therapist anytime. [name] also gives financial aid so about 15% off if you qualify. It's about 220/M for me. But debating on if it's worth it right now
iOS
May 23, 2023
This is a joke
I can't seem to find a place to write a review on the service itself but since this is about the app, I'll include that the app is super slow and glitchy. The service itself is a joke. I paid over $300 to get matched up with one therapist that gave me canned responses about irrelevant topics in regards to what I was talking about. The next therapist basically told me without even having a single conversation that I should consider another avenue as she only does live chat. The only two options left were for therapists that had zero specialties that aligned with me, and neither of them even offered more than live chat. In other words, I just paid over $300 for the ability to text some random people that don't really want to make time for clients?
iOS
May 24, 2023
Unreliable
I've been using the app for about three months now and I've seen two therapists. I thought the first one was cutting my sessions short, but then I researched and discovered that sessions can go for anything between 30 to 60 min… that's not great. Switching to a second therapist, I thought we had a better connection, but she has canceled two of our sessions with less than one hour notice. At the time of her second cancellation she also left me a message saying she was going on vacation for a couple weeks so I should “feel free to match with another professional”. That was in the middle of the month and left me with two more sessions that I won't use and won't get reimbursed for. Overall a painful process and a waste of money.
iOS
May 24, 2023
I like it but..
It's a bit misleading to say you can message anytime expecting to get an answer when you need it even tho I understand we all have lives outside of this. About notifications ugh I only need one not like 3 and you can only turn it on or off. I wish there was more options because realistically I only need it the day before
BetterHelp - Online Counseling - Product Description
BetterHelp is the convenient way to get professional help from licensed therapists and counselors. With over 15,000 trained, experienced, and accredited counselors covering a wide range of areas – from depression and anxiety to family and couples therapy – it’s never been easier to receive personal, professional help when you need it. ------------------------------------------- BETTERHELP – FEATURES ------------------------------------------- • Over 15,000 counselors & therapists with different areas of expertise • All counselors are licensed, trained, accredited, and highly experienced • Match with an available counselor who is the best fit for your needs • Unlimited private one on one communication with your therapist • Schedule live sessions with your counselor or use the secure messenger • Gain access to constructive, educational group webinars PROFESSIONAL HELP, PERSONALIZED FOR YOU Facing obstacles alone can be daunting – receiving support and guidance from a professional counselor has been shown to make huge, positive changes to help you overcome personal challenges. When you sign up we’ll match you to an available counselor who fits your objectives, preferences and the type of issues you’re dealing with. Different counselors have different approaches and areas of expertise so we’ll work with you to find the right person who can achieve the best results for you. LICENSED AND TRAINED COUNSELORS & THERAPISTS There are over 15,000 counselors in BetterHelp, each with at least 3 years and 1,000 hours of hands-on experience. They are licensed, trained, experienced, and accredited psychologists (Ph.D./PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), licensed professional counselors (LPC), or similar credentials. All of our therapists have a Master’s Degree or a Doctorate Degree in their respective fields. They have been qualified and certified by their state professional board and have completed the necessary education, exams, training, and practice. HOW DOES IT WORK? After filling out our questionnaire, you will be matched with a licensed counselor based on your needs and preferences. You and your counselor will get your own secure and private “counseling room” where you can message your counselor at any time, from any internet-connected device, wherever you are. You can also schedule a session to speak live with your counselor over video or phone. You can write or talk about yourself, the things going on in your life, ask questions, and discuss the challenges you’re facing and your counselor will provide feedback, insights, and guidance. This ongoing one-on-one dialogue is the foundation of your work with your counselor. Together you’ll work towards making a positive change in your life, accomplishing your goals, and overcoming your problems. HOW MUCH DOES IT COST? The cost of counseling through BetterHelp ranges from $60 to $90 per week (billed every 4 weeks) but may be higher based on your location, preferences, and therapist availability. Unlike traditional in-office therapy which can cost over $150 for a single session, your BetterHelp membership includes unlimited text, video, audio messaging as well as weekly live sessions. The subscription is billed and renewed every 4 weeks and includes both the use of the secured site and the counseling service itself. You can cancel your membership at any time for any reason. YOU DESERVE TO BE HAPPY. WE ARE HERE TO HELP MAKE IT HAPPEN – DOWNLOAD BETTERHELP TODAY!
All intellectual property rights, including trademarks and word marks, are the property of respective owners