BetterHelp - Online Counseling
BetterHelp - Online Counseling at a glanceBetterHelp - Online Counseling (Health & Fitness) has a unitQ Score of 73 out of 100, rated good, as the 30-day average on Nov 9, 2026, up 6 points from 67 in the previous 30 days. The score draws on 164 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Can't Sign Up.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 6 point score increase in the last 30 days
30-Day Trend
User Feedback
- iOS
- 78 % 128 Reports
- Android
- 22 % 36 Reports
Compared with similar apps
BetterHelp - Online Counseling73
Flo: Health & Period Tracker73
Motivation69
I am - Positive Affirmations66
Calm63
MyFitnessPal37- MyFitnessPal37
Fabulous30- PPeloton29
Headspace26
Top feedback themes
- ApplicationSign UpCan't Sign Up
About BetterHelp - Online Counseling
What is BetterHelp - Online Counseling?
BetterHelp - Online Counseling is an app that connects users with licensed therapists for professional mental health support through online messaging, video, or phone calls. It provides a flexible and convenient way for individuals to seek help and improve their emotional well-being from the comfort of their homes.
Is BetterHelp - Online Counseling safe?
BetterHelp is a popular online counseling app, but it raises safety concerns for users, especially younger audiences. A significant issue is its privacy practices, as the FTC fined BetterHelp for sharing sensitive user data with advertisers without consent. Additionally, the quality and oversight of therapists have been criticized, which can lead to users receiving inadequate care or being mismatched with unsuitable providers.
Who owns BetterHelp - Online Counseling app?
The BetterHelp - Online Counseling app is owned by Teladoc Health, Inc., which is a telemedicine and healthcare company. This acquisition took place in 2015, allowing BetterHelp to maintain its service and brand name.