92
good

BetterHelp - Online Counseling | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
13%
Android
89 Reports
iOS unitQ Score
iOS User Feedback
87%
iOS
606 Reports
User Feedback
87%
iOS
606 Reports
13%
Android
89 Reports
BetterHelp - Online Counseling - Latest Quality Issues
iOS
Jan 20, 2022
Not worth the money
I like the convenience of the app and how they let you pick therapists that you think may help but I went through 4 counselors because they all get comfortable starting sessions later and later after scheduled appointment time. I waited on the app 22 minutes after my initial appointment time for one lady that I really liked. Every session would be late. Most will go on about how they can't really help but just offer advise. That cool but not for the money I'm paying.
iOS
Jan 20, 2022
So far so good!
The app has been good, daily journals gives you a moment of self reflection. It can be a tiny bit glitchy at times but nothing major that would cause real annoyance in any way.
iOS
Jan 20, 2022
Unreliable
I finally convinced my friend to get therapy through betterhelp. He was immediately matched with a great therapist and scheduled an appointment. The day of his appointment the therapist messaged him and told him they were leaving better help. He matched with another person and made an appointment then was told that she didn't have the availability to see him even though the appointment was already scheduled. He finally matched with another therapist and scheduled an appointment and the therapist didn't show up! Terrible experience, 3 therapists later and no therapy. Now he is discouraged and frustrated.
iOS
Jan 19, 2022
Great in theory
The theory of it all is great, but I have only been able to access my app a handful of times this month. I have missed 2 sessions due to technical difficulties in the app, and I haven't been able to properly speak with my councillor in weeks. If the app worked effectively and I could have regular sessions and talk to my councillor it would be great, but right now I think I'm just over paying for a half hour session a month and an ability to send an email. All technical support has done is tell me to get a computer and use it to access my sessions. Overpriced for what you get.
Android
Jan 19, 2022
This app is garbage, it can't switch to new tabs without crashing. It asks for my password at the most inopportune times. There's a six second delay when you tap something in the app. It's so frustrating. I have a 1-year-old phone, it shouldn't have these problems, I don't have any other apps that have these problems. The therapy is okay I guess.
Android
Jan 18, 2022
Very bad experience with support. They don't reply after understanding the problem. App lags alot and it just doesn't seem to work with the connection.
iOS
Jan 18, 2022
App Itself Is Okay, Therapist is Wonderful
App could use some modification of its functionality to make it more consistent with how clients and therapists set up sessions and communicate. Not awful, but not optimal.
Android
Jan 18, 2022
I find the billing system really annoying. IMO it's against the goals of this service, which is aimed at being more financially stable than traditional therapy methods. I canceled after my first session because it's too much money to pay on a weekly basis and I'm still committed to pay for the entire month. Don't use this service unless you're financially prepared to pay for the whole month.
Android
Jan 17, 2022
This app is alright, and the therapy is helpful, but I do find it annoying that there are reoccurring payments every week of £35 even when a session has not been booked. I am thinking of changing due to this. It has taken the last couple of weeks/months of money when it hasn't been used...
BetterHelp - Online Counseling - Product Description
BetterHelp is the convenient way to get professional help from licensed therapists and counselors. With over 15,000 trained, experienced, and accredited counselors covering a wide range of areas – from depression and anxiety to family and couples therapy – it’s never been easier to receive personal, professional help when you need it.
 
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BETTERHELP – FEATURES
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• Over 15,000 counselors & therapists with different areas of expertise
• All counselors are licensed, trained, accredited, and highly experienced
• Match with an available counselor who is the best fit for your needs
• Unlimited private one on one communication with your therapist
• Schedule live sessions with your counselor or use the secure messenger
• Gain access to constructive, educational group webinars
 
PROFESSIONAL HELP, PERSONALIZED FOR YOU
Facing obstacles alone can be daunting – receiving support and guidance from a professional counselor has been shown to make huge, positive changes to help you overcome personal challenges. When you sign up we’ll match you to an available counselor who fits your objectives, preferences and the type of issues you’re dealing with. Different counselors have different approaches and areas of expertise so we’ll work with you to find the right person who can achieve the best results for you.
 
LICENSED AND TRAINED COUNSELORS & THERAPISTS
There are over 15,000 counselors in BetterHelp, each with at least 3 years and 1,000 hours of hands-on experience. They are licensed, trained, experienced, and accredited psychologists (Ph.D./PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), licensed professional counselors (LPC), or similar credentials.
 
All of our therapists have a Master’s Degree or a Doctorate Degree in their respective fields. They have been qualified and certified by their state professional board and have completed the necessary education, exams, training, and practice.
 
HOW DOES IT WORK?
After filling out our questionnaire, you will be matched with a licensed counselor based on your needs and preferences. You and your counselor will get your own secure and private “counseling room” where you can message your counselor at any time, from any internet-connected device, wherever you are. You can also schedule a session to speak live with your counselor over video or phone.
 
You can write or talk about yourself, the things going on in your life, ask questions, and discuss the challenges you’re facing and your counselor will provide feedback, insights, and guidance. This ongoing one-on-one dialogue is the foundation of your work with your counselor.
 
Together you’ll work towards making a positive change in your life, accomplishing your goals, and overcoming your problems.
 
HOW MUCH DOES IT COST?
The cost of counseling through BetterHelp ranges from $60 to $90 per week (billed every 4 weeks) but may be higher based on your location, preferences, and therapist availability. Unlike traditional in-office therapy which can cost over $150 for a single session, your BetterHelp membership includes unlimited text, video, audio messaging as well as weekly live sessions. The subscription is billed and renewed every 4 weeks and includes both the use of the secured site and the counseling service itself. You can cancel your membership at any time for any reason.
 
 
YOU DESERVE TO BE HAPPY.
 
WE ARE HERE TO HELP MAKE IT HAPPEN – DOWNLOAD BETTERHELP TODAY!
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