85
fair

BetterHelp - Online Counseling | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
39%
Android
473 Reports
iOS unitQ Score
iOS User Feedback
61%
iOS
733 Reports
User Feedback
61%
iOS
733 Reports
39%
Android
473 Reports
BetterHelp - Online Counseling - Latest Quality Issues
Android
Jun 29, 2022
It's my first time seeking therapy. The combination of talking from my home and the tools provided by the app have been helping, so far. My only complaint is I can't do therapy sessions on my phone because the audio doesn't work. I can't hear my therapist, but they can hear me. So I have to use my computer instead. The video and audio test feature doesn't appear to test audio I would hear, so it appeared everything was working-but it was not.
Android
Jun 29, 2022
The payment plan isn't cheap you pay alot of money for 4 weeks you think your be chard £70 on that subscription but no its £204.00 which is so expensive and getting your money back is hard
iOS
Jun 28, 2022
Waste of time survey ignores responses
I explicitly asked for a female therapist but it assigned me a male one anyway and gave me no options to find another professional. just wanted me to pay immediately
Android
Jun 27, 2022
For starters this app needs a lot of work. It's far from user friendly. Still haven't been assigned a therapist.. When signing up for a group, email will only allow you to use Browser and wont allow you to use the app. This app deserves 0 stars if you ask me. Isn't this suppose to help resolve issues? This app only created more anxiety and issues just trying to navigate through the app..
Android
Jun 27, 2022
First therapist canceled on me, second seemed like they would be amazing to work with, but when the time came, I did NOT get my monies worth...I never got to use the first purchased app due to the first therapist so they wanted more money out of me. Thanks for stealing what little money I had to try and get help. Won't be using again. I understand that I need to pay for mental health help (which is bs btw) but I didn't even get help. emoforever
Android
Jun 26, 2022
Seems a bit dodgy to ms. Doesn't inform you of the costs until the very end of the sign up process. These should be upfront before people start giving you their information.
Android
Jun 25, 2022
How is there zero support in regard to insurance in this app? Financial aid is not the same. Even a 50% discount is still very expensive when you're paying out of pocket. "We're here to help you! Now pay us a ton of money. Oh insurance? Figure it out."
Android
Jun 25, 2022
Yet another "cash-grab" BS app designed to get your money and provide nothing but the minimum... The app slurpped up over $200 in a slick way before i could fully grasp that they charge you for four sessions upfront before even showing you what therapists are available. Then it was a 48 hour waiting period to be "matched" with a therapist only to have my entire compatibility questionnaire ignored. Now i have to wait another 24-48 hours, but wait! They've glued my profile to an lgbtq specialist?
Android
Jun 25, 2022
I asked a question seeking help, but it was rejected because it contained "personal information"....... What? Make that make sense.
BetterHelp - Online Counseling - Product Description
BetterHelp is the convenient way to get professional help from licensed therapists and counselors. With over 15,000 trained, experienced, and accredited counselors covering a wide range of areas – from depression and anxiety to family and couples therapy – it’s never been easier to receive personal, professional help when you need it.
 
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BETTERHELP – FEATURES
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• Over 15,000 counselors & therapists with different areas of expertise
• All counselors are licensed, trained, accredited, and highly experienced
• Match with an available counselor who is the best fit for your needs
• Unlimited private one on one communication with your therapist
• Schedule live sessions with your counselor or use the secure messenger
• Gain access to constructive, educational group webinars
 
PROFESSIONAL HELP, PERSONALIZED FOR YOU
Facing obstacles alone can be daunting – receiving support and guidance from a professional counselor has been shown to make huge, positive changes to help you overcome personal challenges. When you sign up we’ll match you to an available counselor who fits your objectives, preferences and the type of issues you’re dealing with. Different counselors have different approaches and areas of expertise so we’ll work with you to find the right person who can achieve the best results for you.
 
LICENSED AND TRAINED COUNSELORS & THERAPISTS
There are over 15,000 counselors in BetterHelp, each with at least 3 years and 1,000 hours of hands-on experience. They are licensed, trained, experienced, and accredited psychologists (Ph.D./PsyD), marriage and family therapists (MFT), clinical social workers (LCSW), licensed professional counselors (LPC), or similar credentials.
 
All of our therapists have a Master’s Degree or a Doctorate Degree in their respective fields. They have been qualified and certified by their state professional board and have completed the necessary education, exams, training, and practice.
 
HOW DOES IT WORK?
After filling out our questionnaire, you will be matched with a licensed counselor based on your needs and preferences. You and your counselor will get your own secure and private “counseling room” where you can message your counselor at any time, from any internet-connected device, wherever you are. You can also schedule a session to speak live with your counselor over video or phone.
 
You can write or talk about yourself, the things going on in your life, ask questions, and discuss the challenges you’re facing and your counselor will provide feedback, insights, and guidance. This ongoing one-on-one dialogue is the foundation of your work with your counselor.
 
Together you’ll work towards making a positive change in your life, accomplishing your goals, and overcoming your problems.
 
HOW MUCH DOES IT COST?
The cost of counseling through BetterHelp ranges from $60 to $90 per week (billed every 4 weeks) but may be higher based on your location, preferences, and therapist availability. Unlike traditional in-office therapy which can cost over $150 for a single session, your BetterHelp membership includes unlimited text, video, audio messaging as well as weekly live sessions. The subscription is billed and renewed every 4 weeks and includes both the use of the secured site and the counseling service itself. You can cancel your membership at any time for any reason.
 
 
YOU DESERVE TO BE HAPPY.
 
WE ARE HERE TO HELP MAKE IT HAPPEN – DOWNLOAD BETTERHELP TODAY!
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