Quality degradation at BJs Wholesale Club  
Users report higher volume of Quality Issues than usual
53
fair

BJs Wholesale Club | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 7 Days
Category: Shopping
Work at BJ's Wholesale Club? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at BJ's Wholesale Club? Unlock additional insights
Android unitQ Score
Android User Feedback
70%
Android
181 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
79 Reports
User Feedback
30%
iOS
79 Reports
70%
Android
181 Reports
BJs Wholesale Club - Latest Quality Issues
iOS
Nov 1, 2024
Not sure why this app exists
The app has an Apple pay option that never seems to be able to process the transaction. Mind you my Aplle pay works flawlessly everywhere else it's used. BJ'S app won't accept any of the four other credit/ debit options I entered into it. So bloody useless
iOS
Nov 1, 2024
Cart checkout
If I'm using my ebt card and the whole order is covered then there should not be any other credit card hold. I was chatting with customer service over an hour chat box not understanding why I could not cash out my pick up order. Walmart isn't like this and it makes me rather do business over there if I still have to pay a hold fee on my debit/ credit card. What is the reason for this hold if my ebt covers the whole order?
iOS
Nov 2, 2024
Can’t sign in
Created an account but can't sign in. Tells me to check my email for a password reset but no email comes in. This app is horrible to use
iOS
Nov 2, 2024
Review
Dum u can only buy 30 things at a time
iOS
Nov 3, 2024
Clip All Button
Why not add a clip all button for the cuopons rather than having users manually click every single coupon?
iOS
Nov 3, 2024
Substitutions or Apple Pay
The app functions well and I use it often. The reason for 3 stars is it won't let me pick substitutions unless I bypass the Apple Pay option and go through Checkout and then I can't find Apple Pay as a payment option. Could be there but I can't find it.
iOS
Nov 3, 2024
Confusing
The way the app shows the total and savings is designed to be confusing.
iOS
Nov 5, 2024
Card renewal difficult
Well, I've came time to renew my membership, BJ's system made it very difficult to put in credit card information.
iOS
Nov 5, 2024
Pick up order not working
Has a lot of bugs. My order is ready for pick up but when I check in at the club it says I have no pick up order. Also, I am concerned about the BJ's app requiring my exact location for curbside pickup, especially since I also have to manually enter my parking information. This dual requirement feels unnecessary and intrusive. While I understand that precise location tracking could enhance the pickup experience by providing real-time updates, it raises privacy concerns. Users should not have to choose between convenience and their privacy. The previous system, where i did not have to share my location and I could simply indicate my parking spot, felt much more user-friendly and secure. I urge BJ's to reconsider their location policy and allow for more flexibility in how customers can provide their arrival information. Providing users with options that respect their privacy while still delivering efficient service would greatly improve the app experience. FYI - Bjs is charging for pickup now and there prices have gone up so I will be probably switching to Sam's club since prices are cheaper.
BJs Wholesale Club - Product Description
The BJ’s App has everything you need to make the most of your Membership. Enter In-Club Mode when you visit a Club to access that location’s helpful mobile features.




• Add-to-Card Coupons

Browse and add coupons directly to your Membership Card (no scissors required). Your clipped savings will be applied automatically at checkout.




• BJ's Gas®

Check BJ's Gas regular and premium gas prices for any location -- so you can pump up the savings and fill up for less.




• Find-a-Club

Get directions, Club hours, Club features, BJ’s Tire Center hours and Optical Department information for the Club nearest you.




• Deli Pre-Order

Pre-order BJ’s Wholesale Club deli items and platters straight from the app. (Available in select Clubs only.)




• Free Curbside and In-Club Pickup

Let us do the shopping for you. Place an online order and schedule your Curbside Pickup when you need it.




• ExpressPay

No need to wait in a checkout line. Easily shop, scan your item’s barcode, pay within the app, and go! (Available in select clubs only.)




• BJ’s Buy Now, Pay Later

Now your favorite items & household essentials are more affordable with split payments brought to you by CitizensPay™. Available in select Club locations only.




• Same-Day Delivery

Get Same-Day Grocery Delivery to your doorstep in as little as 2 hours. (Select items only. (Availability vary by Club location.)




• Featured Recipes

Browse recipes, view videos, shop ingredients and add them directly to your Same-Day Delivery cart.




• Reload

View the products you've recently purchased in-Club or via Same-Day Delivery and quickly Reload them to your Same-Day Delivery cart.




• Access Membership Information

Membership Account details can be accessed on-the-go from the home screen. View My Rewards, order history, track challenges or scan your Membership card from anywhere.




*Orders placed 2 hours prior to Club closing or later will be available our next business day. Visit BJs.com/PickUp for details.
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