Quality degradation at BMO Digital Banking  
Users report higher volume of Quality Issues than usual

BMO Digital Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-23 Points Past 7 Days
Category: Finance
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30-Day Trend
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Android unitQ Score
Android User Feedback
50 Reports
iOS unitQ Score
iOS User Feedback
11 Reports
User Feedback
11 Reports
50 Reports
BMO Digital Banking - Latest Quality Issues
Mar 16, 2023
Can you please fix the bug with the latest version that displays a blank white screen at login prompt
Mar 18, 2023
Interest rate on savings?
New customer here. Savings account - where is the info on interest rates? “Call the bank” - really? Why is there an app, if I wanted to call the bank?
Mar 21, 2023
Truly Incompetent
Whoever is programming this app must be incompetent at their job. No other banking app I've used has had this many problems. Not only does the “Remember Me” option not function, but neither do the “Face ID” or “Passcode” options. The app also forces you to use SMS 2 Factor authentication which also does not work. After a couple of attempts my account was locked out and now I have to call or go into a branch tomorrow to get this sorted out. I joined BMO for the convenience factor, but if this is how they run their services, I question whether or not I should switch to a different bank.
Mar 23, 2023
Now I Can’t Access BMO Canada
Thanks, but now I can't access BMO Canada from the US. Stop the URL redirects and forcing me to Harris Bank.
Mar 24, 2023
Use any other bank. They will lock your account to prevent you from transferring money out of their account because it is deemed "suspicious" but they will still let you add money to the account because, of course, there is nothing suspicious abou that... I was told the process to unlock the account would take over a month. I needed to request parwork, sign it, and send it back to the bank.
Mar 26, 2023
Horrible bank, was lied to get an account and had over 25$ charged for fee's... will not recommend!!!
Mar 27, 2023
This app does not work with password managers. It forces you to manually type in your password every time, causing people to reuse passwords.
Mar 28, 2023
Accused my iPhone SE of being obscene
I don't know what is with this app. Signing in is never fast, but I have gotten used to that. Today I tried to enable push notifications. My device nickname is Apple iPhone SE (2nd Generation). Believe it or not this app refused to allow me to set up push notifications, saying that nickname violates their obscenity guidelines. 😂 What?! I have a screenshot if the app developer would like to see it.
Mar 29, 2023
disfunctional, reboots when trying to deposit checks
BMO Digital Banking - Product Description
Bank on the go from your iPhone® anywhere, anytime with the BMO Digital Banking App. We’ve updated the design for a cleaner look that’s even more convenient to use! It’s secure¹ and super easy to: 
•	View account balances and activity
•	Sign on even faster using Touch ID®
•	Withdraw cash using your smartphone with Mobile Cash²
•	Access your credit card account alongside your other BMO Harris accounts
•	Send money to friends and family with a bank account in the U.S. with Zelle
•	Track your accounts – even if they’re not with us – with BMO Harris Total Look®
•	Transfer money between your BMO Harris accounts 
•	Deposit checks by taking a picture with your iPhone® camera³
•	Schedule and manage bill payments
•	Turn your debit or ATM card on and off and get real time alerts⁴ – with BMO Harris Card Monitor

Visit bmoharris.com/mobile to learn more. 

¹ Please visit bmoharris.com/security for more details.
² BMO Harris Mobile Cash® is available for BMO Digital Banking smartphone apps only. For details, see the BMO Digital Banking Agreement at bmoharris.com/legal. Users must have a BMO Harris debit or ATM Card. Even though a physical card isn’t used to access Mobile Cash, the service use is subject to daily transaction limits for your card. If you don’t know your card’s daily transaction limits, please ask your banker or call 1-888-340-2265.
³ Mobile Deposit® is available using the BMO Digital Banking smartphone app.  This service may not function on older devices.  Users must be a BMO Digital Banking® customer with a BMO Harris account opened for more than 5 calendar days. Deposits are not immediately available for withdrawal.  For details, see the BMO Digital Banking Agreement found at bmoharris.com/legal. 
⁴ Message and data rates may apply.  Contact your wireless carrier for details.
Accounts are  subject to  approval.  BMO Harris Bank N.A. Member FDIC 
Third party web sites may have privacy and security policies different from BMO Harris. Links to other web sites do not imply the endorsement or approval of such web sites. Please review the privacy and security policies of websites reached through links from BMO Harris web sites.

Copyright 2018, BMO Financial Corp., All Rights Reserved.
iPhone®  and Touch ID® are trademarks of Apple Inc., registered in the U.S. and/or other countries.
Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
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