Quality degradation at BMO Digital Banking  
Users report higher volume of Quality Issues than usual
21
poor

BMO Digital Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-37 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
66%
Android
57 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
29 Reports
User Feedback
34%
iOS
29 Reports
66%
Android
57 Reports
BMO Digital Banking - Latest Quality Issues
iOS
Jul 2, 2022
Garbage
The app does not work and refuses to recognize passwords. A new developer needs to be chosen, since the current one does not know what they are doing
iOS
Jul 1, 2022
Can’t even log in
App continues to say “looks like we missed something, please check the highlighted fields to continue”. I have my password saved onto my phone so I know it is correct. Terrible mobile app. Won’t let you purchase crypto from their bank either. BMO runs like an bank from like 15 years ago..will probably switch banks
Android
Jul 1, 2022
I'd like the app better if I could use it at night. Often at night it goes down for some reason. I work late often, not sure why this app needs maintenance most nights.
iOS
Jun 30, 2022
Can’t even log in
App continues to say “looks like we missed something, please check the highlighted fields to continue”. I have my password saved onto my phone so I know it is correct. Terrible mobile app. Won’t let you purchase crypto from their bank either. BMO runs like an bank from like 15 years ago..will probably switch banks
iOS
Jun 30, 2022
It’s not letting me sign in
This wasn’t a problem for. I enter my password, and it says no password listed. Face ID is no longer available too. I did everything you advised other people having the same problem to. Delete the app, clear the cache and so on. This is not on the end of users. Please fix it.
Android
Jun 30, 2022
Keeps crashing won't let me log in
iOS
Jun 30, 2022
Terrible Financial Institution
How can a major bank make changes, unannounced that destroys customer access to the app? In this day and age, online access to one’s account is a significant part of banking. I have been locked out of my business account for more than a week. Nothing has worked to fix this. They have basically hijacker’s access to my own account. As usual, BMO couldn’t care less about their customers. If you are considering which bank to go with, be forwarded that BMO will disappoint every time, and they couldn’t care less. I wish the government would investigate their consistent flaws. Something is deeply wrong with this institution. They are either incompetent, or (trying) to cover significant security flaws. Bottom line: The customer pays the price. Do not do business with BMO Harris.
Android
Jun 29, 2022
What is going on with this app lately? Push notifications are not working, even if I have changed nothing on my end. Logins are extremely buggy! This past login I was told by a popup that I had no account with BMO! I've been a customer since this bank was M&I but I'm not sure how much longer I can put up with this.
Android
Jun 29, 2022
The app is just terrible at its finest. Even if you don't want to use the app and calling them on phone there's nobody there to pick up, even if you waited 30mins - 1hr. It's a horrible service.
BMO Digital Banking - Product Description
Bank on the go from your iPhone® anywhere, anytime with the BMO Digital Banking App. We’ve updated the design for a cleaner look that’s even more convenient to use! It’s secure¹ and super easy to: 
•	View account balances and activity
•	Sign on even faster using Touch ID®
•	Withdraw cash using your smartphone with Mobile Cash²
•	Access your credit card account alongside your other BMO Harris accounts
•	Send money to friends and family with a bank account in the U.S. with Zelle
•	Track your accounts – even if they’re not with us – with BMO Harris Total Look®
•	Transfer money between your BMO Harris accounts 
•	Deposit checks by taking a picture with your iPhone® camera³
•	Schedule and manage bill payments
•	Turn your debit or ATM card on and off and get real time alerts⁴ – with BMO Harris Card Monitor

Visit bmoharris.com/mobile to learn more. 

¹ Please visit bmoharris.com/security for more details.
² BMO Harris Mobile Cash® is available for BMO Digital Banking smartphone apps only. For details, see the BMO Digital Banking Agreement at bmoharris.com/legal. Users must have a BMO Harris debit or ATM Card. Even though a physical card isn’t used to access Mobile Cash, the service use is subject to daily transaction limits for your card. If you don’t know your card’s daily transaction limits, please ask your banker or call 1-888-340-2265.
³ Mobile Deposit® is available using the BMO Digital Banking smartphone app.  This service may not function on older devices.  Users must be a BMO Digital Banking® customer with a BMO Harris account opened for more than 5 calendar days. Deposits are not immediately available for withdrawal.  For details, see the BMO Digital Banking Agreement found at bmoharris.com/legal. 
⁴ Message and data rates may apply.  Contact your wireless carrier for details.
Accounts are  subject to  approval.  BMO Harris Bank N.A. Member FDIC 
Third party web sites may have privacy and security policies different from BMO Harris. Links to other web sites do not imply the endorsement or approval of such web sites. Please review the privacy and security policies of websites reached through links from BMO Harris web sites.

Copyright 2018, BMO Financial Corp., All Rights Reserved.
iPhone®  and Touch ID® are trademarks of Apple Inc., registered in the U.S. and/or other countries.
Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
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