91
good

Booking.com: Hotels & Travel | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Travel
Work at Booking.com? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Booking.com? Unlock additional insights
Android unitQ Score
Android User Feedback
82%
Android
17490 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
3719 Reports
User Feedback
18%
iOS
3719 Reports
82%
Android
17490 Reports
Booking.com: Hotels & Travel - Latest Quality Issues
Android
Jun 30, 2022
Booking not possible for days, payment is rejected without justification, catastrophic customer service. I wouldn't have expected such a large company.
Android
Jun 30, 2022
Bunch of criminals. DO NOT USE THIS COMPANY. Cancelled our accommodation less than 24 hours before we were due to check in. We had already travelled 18 hours to get there. Their service is simply appalling when trying to resolve the situation. We are now £1800 out of pocket and having to threaten legal action as we are getting nowhere through the pathetic service portal. AVOID AVOID AVOID! "Always there to help?" It's been 3 months now and still no refund. Never again...
Android
Jun 30, 2022
Made a booking through the app. When we got to the guest house, there were, besides us TWO other couples whose bookings couldnt be found, and tge guest house was overbooked. This after i also paid well in adavance.
Android
Jun 29, 2022
Why was the registration in Russia canceled??? I will not return to you again, there are other booking options.
Android
Jun 29, 2022
Pesima app and page !!️BEWARE OF PAYMENTS ! !️ They put some prices and when you pay others are charged, I also announced free cancellation and payment in the accommodation, they did not want to return the money, they have charged me in advance and a price higher than advertised, and now to see what they take to return it to me, but surely when I can no longer go on vacation, luckily those of the hotel are great and when explaining what happened they have canceled the reservation at no cost, check what they charge you
Android
Jun 29, 2022
Support not answering at all although they claimed to give us response in max 24h. What a shame from Booking that we payed 80 eur per night for a hotel not even close to claimed standards in the middle of Germany. We didn't have electricity most of our stay - and there was NO ONE to contact from Booking and get an alternative. As a loyal customer all these years, I deserve someone to at least respond when you are abroad in accomodation like that! Zero protection for customers! I want money back!
Android
Jun 29, 2022
I made a reservation for a double room that would come out at 350 (when I paid 430) in a place called Casona Luciernaga, I had to change the date and they charged me 130 pesos and then I contacted customer service because my sister would go and wanted to see the possibility of an extra bed, but they didn't want to, they were insistent that I rent another larger room, but he had to pay 1000 pesos for it, plus taxes. Oh, and you can't cancel because there's no refund and you're charged.
Android
Jun 29, 2022
There is no guarantee that the hosts cancel at their leisure without any responsibility.
Android
Jun 29, 2022
Lousy. I made a reservation two months in advance, missing a week the accommodation was canceled it took 6 months requesting the return of my money I have delivered all the supports of the payment and I have put thousands of inconveniences to not return it. According to them the accommodation was a scam. I can't explain how this doesn't check if these places are legal and let them steal from users. PLEASE DO NOT BOOK this platform is the worst.
Booking.com: Hotels & Travel - Product Description
Download the highest-rated travel app to join thousands of people finding deals on hotels, motels, and vacation homes. Find a stay for your vacation, weekend getaway, or business trip – anywhere in the world!

Search for hotels, motels, and vacation homes

• 27 million hotels, vacation rentals, homes, apartments, and other unique places to stay
• Search by city, attraction, landmark, or hotel name with just one tap
• Filter by price, review score, amenities, and other things important to you
• Find your stay last-minute or book it far in advance

Find a great travel deal

• Daily deals for every budget
• Free cancellation on most rooms
• Browse over 135 million verified guest reviews

Manage your booking on the go

• Get paperless confirmation
• Make changes wherever, whenever
• 24/7 customer service in more than 40 languages
• Contact your host, view check-in times, and write reviews
• No booking or credit card fees
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners