Booking.com: Hotels & Travel
Booking.com: Hotels & Travel at a glanceBooking.com: Hotels & Travel (Travel) has a unitQ Score of 70 out of 100, rated good, as the 30-day average on Nov 9, 2026, unchanged from 70 in the previous 30 days. The score draws on 6,718 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Unsatisfactory Behavior and Subscription Too Expensive.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 0 point score increase in the last 30 days
30-Day Trend
User Feedback
- iOS
- 33 % 2211 Reports
- Android
- 67 % 4507 Reports
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- Customer Support & SuccessConductUnsatisfactory Behavior
- AccountSubscriptionSubscription Too Expensive
- Customer Support & SuccessConductNo Response or Help Received
- Customer Support & SuccessContactCan't Contact Customer Support