83
good

Booking.com: Hotels & Travel | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Booking.com? Unlock additional insights
Android unitQ Score
Android User Feedback
51%
Android
6522 Reports
iOS unitQ Score
iOS User Feedback
49%
iOS
6370 Reports
User Feedback
49%
iOS
6370 Reports
51%
Android
6522 Reports
Booking.com: Hotels & Travel - Latest Quality Issues
Android
Sep 10, 2024
Had a reservation for Jolie Studio center ville, [address] I had previously informed that I would arrive around 14.00. When I stood in front of the house, there was no information at all about the accommodation. Also, no one I asked knew about it. I have to look for another place to stay now. I also received NO ANSWER to my message. Sorry, but can you give ÷÷stars???. MfG, your Hanne Böttcher.
Android
Sep 10, 2024
Rip-off and zero goodwill. Flight and rental car booked. Both bookings in the app. Flight booked exactly, car was booked by the system 7 days earlier. Now you are standing in Istanbul and have no car. After consultation, no system error is admitted and no help is given. Absolutely unprofessional and dubious. We will never book with you again.
Android
Sep 10, 2024
I booked a car, the money was taken from the bank card. It doesn't appear in your bookings, email, or anywhere. This has been going on for over 9 hours. Not a reliable company! Can I run after my money!!
Android
Sep 10, 2024
The app is ok, but when the booking took the money and did not make a reservation, I did not get any notification in the app. I received an e-mail giving me half an hour to respond, of course I read the e-mail too late and had to wait 2 weeks for a refund.
Android
Sep 10, 2024
I used Booking for 10 years and made about 30 reservation. But, unfortunately, I have to stop doing that as Booking Support does not want to assist. They just answer you: "give us details, call this number, write email to this address" and do not read your responses that robot on phone does not accept your booking number and email address never answers. Amazing service! Looks like there are only stupid programs ChatGPT v0.0.1 and no real operators. Be careful!
Android
Sep 10, 2024
Booking does not take the time to check the reliability of the landlords and you find yourself on the 1st day of your holiday in front of a closed accommodation. He reimburses you and that's it. Zero to avoid
Android
Sep 10, 2024
Disappointing that the app doesn't work with older tablets
Android
Sep 10, 2024
Convenient, but lately the notifications I've already seen keep appearing as new and then I have to complete a reservation that is already closed
Android
Sep 11, 2024
Practical but the fees are a bit high
Booking.com: Hotels & Travel - Product Description
Save on your next trip with the Booking.com app! Find great hotel or apartment deals and book in just a few minutes. You can also book flights, rental cars, and more through the app.

- Book your whole trip in one app (accommodations, flights, car rentals, taxis and attractions)
- Stay flexible with free cancellation (available at most properties)
- 24/7 customer service in more than 40 languages
- No booking or credit card fees
- Chat directly with your property in the app
- Enjoy mobile-only discounts by booking in the app
- Use filters to easily find the perfect place out of millions of available accommodations 
- Get paperless confirmation of your reservation 
- Manage your bookings on the go, making changes whenever and wherever you want
- Discover local attractions and make the most of your trip
- Share your experience and get local advice on our Travel Communities forums

Access millions of accommodations
From cozy country homes to funky city apartments, find the perfect place out of millions of available accommodations. Our app offers hotels, apartments, bed and breakfasts and more.

Quickly find the perfect place to stay
Filter hotels by price, review score, WiFi quality, and other things important to you. Search cheap hotels by city, attraction, landmark, or hotel name. Special requests? Pet-friendly hotels? We have filters for everything. You can also compare your favorite accommodation options side by side to ensure you get the best price and quality.

Deals for any budget
Discover daily accommodation deals and save on your next hotel, apartment, or villa booking.
Get exclusive mobile-only discounts of 10% or more on select properties when you book in the app. Find your ideal accommodation at an ideal price.

Stay flexible with free cancellation
Change of plans? Not a problem. You can cancel for free at most hotels, apartments and other properties on Booking.com. And the app makes things even easier — it only takes a few taps to cancel, and you’re free to find a place that better suits your needs.

Last-minute travel
Heading somewhere in a hurry? With the app, you can quickly book hotels at the last minute (as well as far in advance). Finding a place in short order has never been easier. Our app allows you to search for properties nearby, fill in a few details, and secure your reservation. You can also change, cancel, or make additional reservations on the go.

Jet off with the perfect flight
Book domestic or international flights on the go with ease. The app allows you to search thousands of airfare deals per day. Plane tickets available for all major airlines and destinations.

Hit the road with car rentals
Car hire has recently been added to the app. Whether you just need a ride to explore your destination, or you’re going on an epic road trip, the Booking.com app can help. Rent a car from all the major companies and hit the road!

Reserve taxis with ease
Book in advance for a seamless connection from the airport to your destination. You can also book taxis to and from other pick-up points, such as hotels and local attractions.

Find and book a great experience
Whether you’re looking for attraction or museum tickets, boat tours and walking tours, you can book experiences online in minutes, with free cancellation on many options. 

Get and share tips with other travelers
Connect with fellow travelers, share your experiences, and get local advice on the best accommodations, attractions, and more. Discover new experiences and plan your trip with our app.
Want to improve your unitQ Score by 20% within 30 days?
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