81
fair

B&Q - Home & Garden DIY Tools | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
23 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
78%
Android
67 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
19 Reports
User Feedback
22%
iOS
19 Reports
78%
Android
67 Reports
B&Q - Home & Garden DIY Tools - Latest Quality Issues
iOS
Nov 19, 2022
Code
Code offered and says it's applied and it doesn't apply it. Not that fussed about a fiver just frustrated at it not working even after acknowledging card and code
iOS
Nov 20, 2022
Web site use
Sometimes it is frustrating and slow, finding what you want and getting an order sorted through to payment is a pain
Android
Nov 22, 2022
App won't work without an update, no update available
Android
Nov 24, 2022
I clicked on the app, first time in a while and it says I need to update but when I clicked on update it tells me I have to install something else? I don't want to install something else, I just want to search for something at B&Q. I can't even Google it because when I select to see the website the install thing comes up again. What is going on???
Android
Nov 26, 2022
App won't work- keeps saying stopped- very frustrating
Android
Nov 26, 2022
Need to improve the user interface,the scroll down screen timing and the images are taken from web they ain't the phone versions please do work on that
iOS
Nov 29, 2022
Very low on stock
I tried to order products for the garden. The paving slabs that I wanted were not in stock nor some bulbs and although the rest of my order came to about £295 I still had to pay a delivery fee of £30. I only have a small car and cannot lift those weights. No one is available in store to help with loading trolley or into car since Covid. They used to do it at Cheetham Hill store ( The Fort) previously. I think B&Q have definitely gone downhill. Also, there's no customer service desk anymore.
Android
Nov 29, 2022
Not great, I was ready to place an order on the website when I noticed a banner saying I could have free standard delivery if I ordered through the app. Downloaded the app, signed up, added the items again, went to checkout, tried to change the delivery date and got an error telling me the order couldn't be completed and to exit checkout... Didn't even get to enter the free delivery code...
Android
Dec 1, 2022
Refuses to run on a rooted device but happily runs in the background doing notifications. Even banking apps accept people want control of their devices with root.
B&Q - Home & Garden DIY Tools - Product Description
Welcome to B&Q - Home & Garden DIY Decor 

Shopping for your home & garden DIY decor is faster & easier than ever with our all new B&Q App, designed to be perfectly optimised for your Android phone. 

+ Shopping, Searching and buying products has never been simpler, especially with your B&Q Club card

+ Click & Collect is now a breeze - easily see whether a product is available to Click & Collect at your nearest stores

+ See product ratings on all home & garden decor and homeware to make informed buying decisions when shopping online and in-store

+ Add your B&Q Club card to your account, so it can easily be used when shopping in store

+ Easily find nearby stores to shop or click & collect all your favourite home & garden DIY decor, and details like opening times and stock availability at your chosen store

+ Get notified with homeware and other product offers that are relevant to you

But this is just the start. We’re continuing to improve the app, so watch out for upcoming releases which will add new features such as new payment options, B&Q Club card and even better support for your in-store or click & collect experience.

Whether you want to click & collect, shop in-store or online for homewares, tools or even Dulux paint; B&Q has the best bargains for all your home & garden DIY decor needs.

Download the B&Q app and get your B&Q Club card today and start your home improvement journey today.

We’d love to hear what you think of the app so please send any questions or feedback, including problem reports via http://www.diy.com/customer-support/contactus/ and we’ll reply to all feedback received.
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