22
poor
British Gas Energy | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 7 Days
Category: House & Home
30-Day Trend
Android unitQ Score
Android User Feedback
63%
Android
127 Reports
127 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
75 Reports
75 Reports
User Feedback
37%
iOS
75 Reports
75 Reports
63%
Android
127 Reports
127 Reports
British Gas Energy - Latest Quality Issues
Android
Apr 21, 2024
Looking at my letter dated 01/08/23 with the title 'Out with the old system, in with the new'. App is showing 'This app doesn't currently work with your account.' Website only shows old, now closed, accounts. IT WASN'T BROKEN BEFORE! Why do something so stupid?
Android
Apr 22, 2024
Poor functionality or opportunities to see consumption and spending over time
Android
Apr 22, 2024
Can't submit electricity meter readings 😔
Android
Apr 22, 2024
Pointless. Only function that it lets you use is checking you're balance. It's a massive step down from the old app that that was rubbish as well!! Insert Sarcastic applause here!
Android
Apr 23, 2024
Didn't like it at all old app was a lot better you had graph's showing what you used each month very easy to compare month by month usage.
Android
Apr 23, 2024
Appalling. No account details. Balance only. No details of transactions. No.usage data. BG wake up. This latest version is 4 months old. Where are the updates " in a few weeks". Is management aware how bad this is. Even the Web account login is as bad as the app. I am paying for this????
Android
Apr 23, 2024
Un usable...
Android
Apr 23, 2024
This is rubbish. I want to go back to the old one. It doesn't have any of my payments, there's no energy usage and it won't even tell me if something's waiting to be paid!
Android
Apr 23, 2024
Can only see electricity
British Gas Energy - Product Description
We’ve built a brand-new app to support customers whose accounts are already on our new billing system. Unsure if that is you? If your account begins with a letter, e.g. A, great news, you are on the new system supported by this app. If your account begins with a number, e.g. 85, don't worry, whilst this app will not work for you yet, you can still access your account online. You don’t need to do anything, we’ll let you know once you’ve moved to our new system and can start using this app. What does this app do now? • Manage your account balance • View recent transactions and bills • Make a payment • Amend or set up Direct Debit • Submit a meter reading for more accurate bills • Manage multiple energy accounts • Allows saving passwords through the Keystore functionality in a secure way • Have some fixes and optimizations included in this update • Fingerprint and face unlock • Stay permanently logged in with our improved login experience What will this app do in the future? • Google Pay • Monitor your energy usage and cost breakdowns for more customers And much more!
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