91
good

Chewy - Where Pet Lovers Shop | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
96%
Android
804 Reports
iOS unitQ Score
iOS User Feedback
4%
iOS
36 Reports
User Feedback
4%
iOS
36 Reports
96%
Android
804 Reports
Chewy - Where Pet Lovers Shop - Latest Quality Issues
iOS
Oct 13, 2021
Will not add Vet information
I cannot add the veterinarian on the app during the checkout process. This is hampering my ability to order. Please fix ASAP.
iOS
Oct 12, 2021
Mini accessibility problems
Good evening. My review is of the app, not the customer service, which is great. However, I am a Blind customer who uses voiceover screenreader on my iPhone 12 pro, running iOS 15.1 and the latest version of the Chewy app which I just re-download it. There are so many buttons that are not labeled and makes it very, very difficult to navigate the app to place an order. For example, after double tapping on the account tab the window opens and when I swipe to the right, underneath” we are here for you” there are two buttons that are not labeled. Through trial and error, I figured out one of these buttons will call the 800 customer service number. Also, when checking out a veterinary item, absolutely none of the buttons are labeled to select the pet name or the veterinary clinic. The app used to be great and I could do everything on my own without having to call customer service. Lately, you have broken the accessibility of the app. Please fix. Thanks for your attention to this matter.
iOS
Oct 11, 2021
Sign in with Apple
Works on the site but doesn't exist in the app. 🤷♂️ How exactly do I sign in into existing account
Android
Oct 11, 2021
Was told i would receive a percentage off the bill for signing up for autoship Received 20$ off the bill. Website also stated that i would receive a 20$ e-gift card for a pharmacy order over 49$. I spent 124$. Did not receive an egift card. Called customer service. Lady was rude and hung up on me (long story short. Called back and new person told me a different story. said i couldnt "stack" two different promotions. Pretty slick chewy. Tired of companies taking advantage w/tricks. Done with them
iOS
Oct 11, 2021
Slow slow slow
Chewy was great at first but our orders now routinely ship around the country (accidentally) and take forever to arrive. Consequently dry food has degraded in the heat and is… mealy? Packaging is by how much can I cram in a box so everything is crushed. I started using Chewy because of the convenience of having smaller bags delivered. My knees and back were complaining heavily about 50 lb bags of food. Now the food I buy is only available in large bags. They seem to have lost all the good stuff except for online ordering.
iOS
Oct 11, 2021
Downloaded the last update
Can't download the old version of the app I hope I'd get fix soon
iOS
Oct 11, 2021
Won't allow you to add vet
The latest update will not allow you to choose a vet. Hopefully, it will get fixed soon!
Android
Oct 10, 2021
The app is fairly user friendly but over the past month or so has started glitching when you scroll through products. If you search for a specific item, when you scroll through to look at the items it shows you the same 10-15 over and over even if it shows there are hundreds of products to lol at. Other than that the app is pretty decent.
iOS
Oct 10, 2021
Vet clinic not available
Improved app no longer allows you to choose a vet clinic. What a useful update. Round of drinks and promotions for your QA team!
Chewy - Where Pet Lovers Shop - Product Description
This one’s for the pets. Chewy leads the pack with 1,000+ trusted brands of food and supplies, 24/7 help from pet experts, and FREE shipping on orders over $49! Get extra savings off your first Autoship order, plus 5% off select brands on future shipments. It’s everything you love about Chewy.com, with a few extra tricks just for our app customers.

As always, you'll find these features that set us a-pawrt from the rest:

MANAGE AUTOSHIP

Need that dog food sooner? Easily change your Autoship dates and frequency to fit your schedule.

1,000+ BRANDS

Search or shop by category for your pet's favorite brands and discover new ones.

PET PROFILES

Add your pet’s info and get recommendations for food and supplies, tailored to your pet's age, breed, and more.

HOME IMPROVEMENTS

Keep track of your latest orders and updates right from the Home tab.

PHARMACY

Shop medications, prescription food, and more vet-approved items in our one-stop pharmacy.

FAVORITES

Save all your favorites in one place for easy shopping.

SHIPMENT TRACKER

Follow their favorite box from our door to yours with our in-app shipment tracker. 

SHARING

Send fellow pet lovers items you like with a text, email, or social post while you shop.
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