Chewy - Where Pet Lovers Shop
Chewy - Where Pet Lovers Shop at a glanceChewy - Where Pet Lovers Shop (Shopping) has a unitQ Score of 85 out of 100, rated good, as the 30-day average on Nov 9, 2026, down 2 points from 87 in the previous 30 days. The score draws on 1,159 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Subscription Too Expensive and Unsatisfactory Behavior.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 2 point score decrease in the last 30 days
30-Day Trend
User Feedback
- iOS
- 45 % 516 Reports
- Android
- 55 % 643 Reports
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- AccountSubscriptionSubscription Too Expensive
- Customer Support & SuccessConductUnsatisfactory Behavior
- ApplicationStabilitySlow Performance
- OrderDeliveryOrder Arrived Damaged
About Chewy - Where Pet Lovers Shop
What is Chewy - Where Pet Lovers Shop?
The Chewy app, known as "Where Pet Lovers Shop," is a popular platform that offers a wide variety of pet products, from food to toys. It is designed for pet owners to easily shop for their furry friends and access special deals and services.
Is Chewy - Where Pet Lovers Shop safe?
The Chewy app is designed for all ages with a rating of 4+, indicating it is generally safe for younger audiences. However, users should be aware that it collects personal and financial data and shares this information with third parties, raising privacy concerns. While customer support is robust, the data collection practices warrant caution regarding its safety for younger users.
Who owns Chewy - Where Pet Lovers Shop app?
The Chewy - Where Pet Lovers Shop app is owned by PetSmart, which acquired Chewy in 2017 for $3.35 billion. Additionally, the private equity firm BC Partners has a significant stake in Chewy after the acquisition.