Quality degradation at Chewy - Where Pet Lovers Shop  
Users report higher volume of Quality Issues than usual
82
fair

Chewy - Where Pet Lovers Shop | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
80%
Android
1508 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
376 Reports
User Feedback
20%
iOS
376 Reports
80%
Android
1508 Reports
Chewy - Where Pet Lovers Shop - Latest Quality Issues
Android
Jan 19, 2022
I generally like it, however there's a big shortage in my usual barnd of cat food, and the search doesn't have an option for hiding unavailable items. So I need to click item by item, just to find out if it's actually available, which makes the app almost unusable for me (there are a lot of different products by this brand...).
Android
Jan 19, 2022
it is hard to find the size package I want
Android
Jan 19, 2022
sometimes the orders take longer then what is advertised. but other than that no complaints.
iOS
Jan 18, 2022
What’s going on?
We have shopped with Chewy for years now. But I can no longer find the wet cat food that I order. No varieties. Also when I do find something by the time I reach check out I no longer have items that where placed in my cart. What's up with that?
Android
Jan 18, 2022
No logical place to upload my vet prescription card for the order. It shouldn't be hard to find but I can't locate an option under prescription or under the order. You'd think that's the common sense place to put it 🤔.
Android
Jan 18, 2022
When you click a picture ad in fb. It takes you to the chewy home page not the actual product. Stupid app.
iOS
Jan 18, 2022
Out of stock items
My first time shopping with Chewy and am disappointed there are so many “out of stock” items all of which I was looking for. I did finally manage to locate food for my cat even though I am not familiar with the brand and it ended up being over $5.00 more than my favorite kind of food or maybe I should say my cats favorite food. Hopefully the next time I need food it will be in stock. Thanks
Android
Jan 17, 2022
Prices appear to be good, but their autoship program doesn't allow for bimonthly orders and I don't need to order stuff every month (especially when it comes in 6 month supplies)! 🙄
iOS
Jan 17, 2022
No problem w/ chewy. BUT…….
They ship with trash company Fed ex that leaves my order 1/ADDRESS_REMOVEDon a park bench. They leave 300 peoples packages dump off together. I drive truck & do not get paid by conveniently for me, dropping off someone's shipment elsewhere
Chewy - Where Pet Lovers Shop - Product Description
This one’s for the pets. Chewy leads the pack with 1,000+ trusted brands of food and supplies, 24/7 help from pet experts, and FREE shipping on orders over $49! Get extra savings off your first Autoship order, plus 5% off select brands on future shipments. It’s everything you love about Chewy.com, with a few extra tricks just for our app customers.

As always, you'll find these features that set us a-pawrt from the rest:

MANAGE AUTOSHIP

Need that dog food sooner? Easily change your Autoship dates and frequency to fit your schedule.

1,000+ BRANDS

Search or shop by category for your pet's favorite brands and discover new ones.

PET PROFILES

Add your pet’s info and get recommendations for food and supplies, tailored to your pet's age, breed, and more.

HOME IMPROVEMENTS

Keep track of your latest orders and updates right from the Home tab.

PHARMACY

Shop medications, prescription food, and more vet-approved items in our one-stop pharmacy.

FAVORITES

Save all your favorites in one place for easy shopping.

SHIPMENT TRACKER

Follow their favorite box from our door to yours with our in-app shipment tracker. 

SHARING

Send fellow pet lovers items you like with a text, email, or social post while you shop.
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