83
fair

Chick-fil-A | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
79%
Android
568 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
149 Reports
User Feedback
21%
iOS
149 Reports
79%
Android
568 Reports
Chick-fil-A - Latest Quality Issues
Android
Oct 13, 2021
Always takes too long to load and I always have issues with it just spinning trying to load. It took me 20 mins to put in my order today after I deleted the app and reinstalled it. None of my payment methods would load either.
Android
Oct 13, 2021
Unforgivable experience, I ordered 20 mins ahead for pick up...said tell us when ur here...and said can not place order please notify Associate...she did nothing I waited 20mins and nothing so I didn't get any food and just went back to work hungry thanks.
Android
Oct 12, 2021
App is great, except how rewards are handled. It appears that you need to redeem them for an item and then, in a seperate action, add them to your order. Also, updates should explain what is being updated rather then no information.
Android
Oct 12, 2021
Can't place orders, constant "sorry we're having trouble serving you". No debug messaging, no reason given, so no way to fix it. Happens every month like clockwork, only resolution is a complete reinstall. Try hiring professional programmers.
Android
Oct 11, 2021
I have had issues with the store on East Main Street in Dothan and didn't want to go back, but thought I would give another chance. Big Mistake! Placed my order and picked up at window, but they left out the market salad. Didn't know until I got home. Called and spoke to manager Dennis. He refunded the charge to my card, but that doesn't reimbursed for time waiting and auto cost!!!
Android
Oct 11, 2021
It's nearly impossible to manage allergens in the mobile app. Ingredient list is such small print it's hard to read and includes all components in one list. I had to use my desktop to figure out what was safe. The website leaves a lot to be desired in allergy info as well. App doesn't allow me to remove a component is a way that I know will be addressed. I have to enter my allergy info in a text box that says the location may not honor my request.
Android
Oct 11, 2021
App crashes every time I go to check in for a pick up.
Android
Oct 11, 2021
Use to work now it can't find my account. It was a good app. I am mad 😡
iOS
Oct 11, 2021
Why
Explain this. Order put in 10:45a. Live 6 min away. Got out the door and they say they r preparing order at 10:56z I'm still here at 11:06 with no order. How does that make any sense? What was the point of ordering ahead? I think the people who went through drive thru got their orders faster than me!! Second time this has happened
Chick-fil-A - Product Description
Welcome to the Chick-fil-A® App. Earn points, redeem available rewards of your choice and reach new tiers with increasing benefits.

FEATURES
1. Mobile ordering – Place your order through your phone, choose your preferred pick-up method, and let us know when you arrive.  

2. Earn points – Earn points with every purchase by scanning your QR code, paying with Chick-fil-A One™, or placing mobile orders at Chick-fil-A.

3. Redeem rewards – Use your points to redeem available food rewards of your choice.

4. Customized menu – We’ll remember what you like and – even better – how you like it.
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