81
fair

Chick-fil-A | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
78%
Android
506 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
139 Reports
User Feedback
22%
iOS
139 Reports
78%
Android
506 Reports
Chick-fil-A - Latest Quality Issues
Android
Jan 20, 2022
When and why did they get rid of curbside pickup? - while COVID numbers are spiking drastically? Why is it quicker to place and recieve an order at the indoor counter than it is to even get to tell the staff at the pickup station my name? Why are the curbside pickup signs still in the parking lots if they no longer mean anything!?
Android
Jan 20, 2022
App keeps freezing and refusing to load past loading screen
Android
Jan 20, 2022
App constantly freezes. It also sits on loading screens for minutes before crashing. Galaxy S21 Ultra with all the updates and newest firmware here. The issue is 10000% the app. People just avoid this. Most of the reviews are fake or paid for.
iOS
Jan 20, 2022
Survey
The app is great but! When you get the surveys it's sometimes doesn't shoe up :)
Android
Jan 20, 2022
It would be nice to be able to use my giftcard and bankcard to pay for my order.
Android
Jan 19, 2022
The app keeps asking me for my payment method even though I have one set up. I finally give up and order from somewhere else.
Android
Jan 19, 2022
Every other food app allows you to place an order in advance and simply pick it up upon arrival to the restaurant. This app lets you place an order, but the order won't even be processed until you arrive at the restaurant. And if you happen to arrive after 10:30 with a breakfast order, it will be cancelled. What's the point in ordering ahead? Useless app. Also shout-out to the worker at the Casselberry location who kept cutting me off mid sentence to explain this function of the app.
iOS
Jan 19, 2022
Menu
Wish I could view the menu when the restaurant is closed but I guess that's too much to ask in 2022.
Android
Jan 18, 2022
Makes life easy. The only downside is it no longer shows or gives free reward items as promised. A few years ago ever so frequently you would get a free sandwich or fries just for having the app. I just got one recently in the last year and a half. So it seems like they really stopped utilizing one of the promised features.
Chick-fil-A - Product Description
Welcome to the Chick-fil-A® App. Earn points, redeem available rewards of your choice and reach new tiers with increasing benefits.

FEATURES
1. Mobile ordering – Place your order through your phone, choose your preferred pick-up method, and let us know when you arrive.  

2. Earn points – Earn points with every purchase by scanning your QR code, paying with Chick-fil-A One™, or placing mobile orders at Chick-fil-A.

3. Redeem rewards – Use your points to redeem available food rewards of your choice.

4. Customized menu – We’ll remember what you like and – even better – how you like it.
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