81
fair

Chick-fil-A | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
20 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
81%
Android
803 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
183 Reports
User Feedback
19%
iOS
183 Reports
81%
Android
803 Reports
Chick-fil-A - Latest Quality Issues
Android
Jul 2, 2022
Have used the Chick-fil-A app for many years. Something happened I don't know if they changed around their system or what? But had to restart the Chick-fil-A app and by restarting I lost all of my points that I had accumulated. I had a lot of points about 3,000 or more. Cannot figure out how to retrieve them so I guess I'm having to start all over again. :-(
Android
Jul 2, 2022
Was working great but now it fails to place the orders cant reload eaither 7/1/2023
Android
Jul 1, 2022
Great food but I can't add avocado lime sauce to my order from the app
Android
Jul 1, 2022
Place order as usual, make payment, select payment, accept. Drive 8 miles to chickfila, get in line which takes forever since they don't separate the express from normal drive thru (is Road Warrior in the parking lot). Get up to scan, "We could not process your order". Done, no more, uninstalled.
Android
Jul 1, 2022
The food is amazing but the app just never works. Every time I use it, it never saves my order.
Android
Jul 1, 2022
It's hard to use because of unresponsive buttons. But when it works it gets me free food.
Android
Jun 30, 2022
My previous review was 5/5 since 2020, but lately the app just doesn't work more often than it does. There seems to be an update every week to try and fix things, but new issues keep happening
Android
Jun 30, 2022
Facebook log in has not worked for weeks. "Problem communicating with the server" so I've lost access to my account.
Android
Jun 30, 2022
Update 2: way better. More payments options. Less frequent rewards. update. glitchy. frequent crashes. have to go inside to fix my order frequently.
Chick-fil-A - Product Description
Welcome to the Chick-fil-A® App. Earn points, redeem available rewards of your choice and reach new tiers with increasing benefits.

FEATURES
1. Mobile ordering – Place your order through your phone, choose your preferred pick-up method, and let us know when you arrive.  

2. Earn points – Earn points with every purchase by scanning your QR code, paying with Chick-fil-A One™, or placing mobile orders at Chick-fil-A.

3. Redeem rewards – Use your points to redeem available food rewards of your choice.

4. Customized menu – We’ll remember what you like and – even better – how you like it.
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