Chick-fil-A
Chick-fil-A at a glanceChick-fil-A (Food & Drink) has a unitQ Score of 67 out of 100, rated fair, as the 30-day average on Nov 9, 2026, down 3 points from 70 in the previous 30 days. The score draws on 400 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Unsatisfactory Behavior and Wrong Items Or Order Delivered.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 3 point score decrease in the last 30 days
30-Day Trend
User Feedback
- iOS
- 58 % 231 Reports
- Android
- 42 % 169 Reports
Compared with similar apps
Zomato85
goPuff: Drink & Food Delivery69
Chick-fil-A67
Instacart: groceries delivery49
DoorDash48- DoorDash - Food Delivery48
FoodPanda42
Uber Eats: Food Delivery38
Grubhub: Local Food Delivery33- Grubhub Inc.33
- SShipt31
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- Customer Support & SuccessConductUnsatisfactory Behavior
- OrderDeliveryWrong Items Or Order Delivered
- ApplicationLoginCan't Log In
- OrderAll / FulfillmentOrders Allowed On Closed Restaurants
About Chick-fil-A
What is Chick-fil-A?
The Chick-fil-A app is a mobile application that allows users to order food, customize their meals, and earn rewards for purchases at Chick-fil-A restaurants. With the app, customers can also find nearby locations and access exclusive deals, making it easier and more convenient to enjoy their favorite chicken meals.
Is Chick-fil-A safe?
The Chick-fil-A app presents safety concerns, particularly for younger users. A recent data breach compromised personal data of 71,000 individuals, exposing sensitive information like names and banking details. While the app provides convenience, the risks associated with inadequate privacy measures may put users' data at risk. Parents should monitor usage and ensure that safety precautions are taken when using such apps.
Who owns Chick-fil-A app?
The Chick-fil-A app is owned by Chick-fil-A, Inc., which is the parent company of the Chick-fil-A restaurant chain. This company focuses on providing food services and enhancing customer experience through its digital platforms like the app.