91
good

Cinemark Theatres | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 7 Days
Category: Entertainment
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Cinemark USA? Unlock additional insights
Android unitQ Score
Android User Feedback
86%
Android
388 Reports
iOS unitQ Score
iOS User Feedback
14%
iOS
64 Reports
User Feedback
14%
iOS
64 Reports
86%
Android
388 Reports
Cinemark Theatres - Latest Quality Issues
Android
Oct 23, 2021
Cannot my password, or get e mail or sign in.
Android
Oct 22, 2021
Took me five attempts to get tickets.. keeps clearing info if you need to change anything..you need to fix it
iOS
Oct 21, 2021
Doesn’t work
Not sure how an app that doesn't work and throws your seats into the wind has 5 star reviews but I'll add something a bit more recent and updated on the least. Hard to recommend a movie ticket app that doesn't work when you go to buy tickets.
iOS
Oct 20, 2021
Buggy, surcharges, points expirations, dishonest
The people who run this theater chain run it in a dishonest and moronic fashion and are in fact running it into the ground. No customer service of note. They recently expired thousands of my points presumably because I haven't been in the theater because of Covid. Wow, unbelievably insensitive. They really upset me. I bought so many tickets in the past to movie parties.. this will stop once I use up my credits and leave the program. Plus they are back to the habit of charging surcharges for inexplicable reasons.. total bait and switch and abandonment of the exact promise of the movie program.. to boot the app is garbage. You can't pick a theater. The program times keep changing, etc..
iOS
Oct 18, 2021
Food and drink pre order does not work
Please fix the food preorder function
Android
Oct 16, 2021
We love this app! So easy to get seats to our shows! Could only give a four because it does not have all our theaters drink options.
Android
Oct 16, 2021
I don't see the credit towards platinum status on the app or website. Please fix this.
Android
Oct 16, 2021
Update: app crashes when I attempt to prepurchase popcorn. I have to start all over again after 10 minutes because the seat I chose is locked. Love the app, haven't had an issue yet. I like to prepurchase snacks too!
Android
Oct 16, 2021
Super difficult. If u can't pick food and drinks why don't it just say that? It wouldn't purchase my tickets because I had food included. Why add option if it doesn't process purchase only for tickets!!!!
Cinemark Theatres - Product Description
Introducing the updated Cinemark Theatres app. Enjoy easy access to showtimes, movie tickets & info, and the Cinemark Movie Rewards program!

With the Cinemark app you can:
• Get tickets in advance
• Reserve your seats
• Access your Cinemark Movie Rewards account
• Browse your favorite theatres
• View your Gift Card balance
• View ticket purchase history

Cinemark Theatres offer additional amenities at select movie theatres including:
• Comfortable Luxury Loungers recliners
• More food and drink options, your favorite concession items, as well as dine-in options
• More ways to watch your favorite movies in Cinemark XD, RealD 3D, IMAX, and D-Box

Cinemark now presents Cinemark Movie Rewards: Your Path to Free Tickets & More! Become a Movie Fan for free and enjoy: 
• Earn 1 point per $1 Spent
• Access member exclusives, advance screenings, and tickets
• Redeem points for rewards, tickets, concessions, and more

You can also upgrade to Cinemark Movie Club, the Movie-Lover’s Membership, and get more:
• One 2D ticket per month*
• Unused tickets roll over
• 20% off concessions
• Waived online fees
*Visit cinemark.com/movieclub for details

If you experience app-related issues please click on More > Guest Services > Contact to report it. 

Download the updated Cinemark app today!
Want to improve your unitQ Score by 20% within 30 days?
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