90
good

Cinemark Theatres | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Entertainment
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
91%
Android
764 Reports
iOS unitQ Score
iOS User Feedback
9%
iOS
79 Reports
User Feedback
9%
iOS
79 Reports
91%
Android
764 Reports
Cinemark Theatres - Latest Quality Issues
Android
Jun 29, 2022
Enjoy it, but fees to buy online, fees for each ticket for being purchased online..I have never paid so much to just enjoy a movie.
Android
Jun 29, 2022
How do I get the old app back. Updated now nothing will load
iOS
Jun 28, 2022
No hot dogs
Have been unable to order hot dogs on app for last couple of visits
Android
Jun 28, 2022
Still being charged weeks after cancelling membership removing credit card and removing recurring payments. You no longer had permission to charge my account. This is the second time this has happened.
Android
Jun 26, 2022
It won't download!!!!!
Android
Jun 26, 2022
Great rewards but some troubles with getting tickets or changes.
iOS
Jun 25, 2022
Seating
Love being able to pick my seats before I get there. Don’t like that if I paid with a gift card that has a balance but is not enough to cover the total that I cannot ad another gift car to pay the balance. I had to use a credit card
Android
Jun 25, 2022
You have to buy tickets early if you want to go. I have haf small problems navigating to my cart, but it works pretty good.
iOS
Jun 24, 2022
Can’t ever log in
I have tried everything I can think of to be able to use this app with my cinematic account, but it’s worthless to me. I can never log into my account. The first time this was an issue was when I purchased tickets through the app not realizing I wasn’t logged into my account. And because I wasn’t logged in, the theater had no record of my purchase and when I showed up, my seats were sold to someone else and the theater was full. The staff wouldn’t even offer me and my kids a voucher for another showing, even though I showed them on my bank account where I had made the purchase just a few hours earlier. When I try to log in to my account using the app, I just get a stupid “Unexpected error occurred, please try again” error code. Of course it doesn’t work. I know my password is correct because I’m able to sign in to my account using the website. I’ve even deleted the app from my phone and reinstalled it and I still can’t get logged in. This has been ongoing for months and I would have thought with some updates to the app, this would have resolved itself by now. So you’ll get a 1-star review from me until this is fixed.
Cinemark Theatres - Product Description
Introducing the updated Cinemark Theatres app. Enjoy easy access to showtimes, movie tickets & info, and the Cinemark Movie Rewards program!

With the Cinemark app you can:
• Get tickets in advance
• Reserve your seats
• Access your Cinemark Movie Rewards account
• Browse your favorite theatres
• View your Gift Card balance
• View ticket purchase history

Cinemark Theatres offer additional amenities at select movie theatres including:
• Comfortable Luxury Loungers recliners
• More food and drink options, your favorite concession items, as well as dine-in options
• More ways to watch your favorite movies in Cinemark XD, RealD 3D, IMAX, and D-Box

Cinemark now presents Cinemark Movie Rewards: Your Path to Free Tickets & More! Become a Movie Fan for free and enjoy: 
• Earn 1 point per $1 Spent
• Access member exclusives, advance screenings, and tickets
• Redeem points for rewards, tickets, concessions, and more

You can also upgrade to Cinemark Movie Club, the Movie-Lover’s Membership, and get more:
• One 2D ticket per month*
• Unused tickets roll over
• 20% off concessions
• Waived online fees
*Visit cinemark.com/movieclub for details

If you experience app-related issues please click on More > Guest Services > Contact to report it. 

Download the updated Cinemark app today!
Want to improve your unitQ Score by 20% within 30 days?
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