54
poor

ClassPass: Fitness Workout App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
15 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
31%
Android
24 Reports
iOS unitQ Score
iOS User Feedback
69%
iOS
53 Reports
User Feedback
69%
iOS
53 Reports
31%
Android
24 Reports
ClassPass: Fitness Workout App - Latest Quality Issues
Android
Oct 23, 2021
They definitely need proper communication of charges. Late cancellation and no show charges are not shown under recent charges. And I cannot see howmany classes I missed or cancelled late. So I cannot track if the charges they are deducting every now and then are accurate or not. Might as well cancel subscription.
iOS
Oct 21, 2021
No Help & Bad Cancellation
Canceled my subscription 2x -they still tried to run charges. Wanted to talk to someone but theres no help center in the app. You're out of luck.
Android
Oct 21, 2021
I had to download it again because is not working
iOS
Oct 21, 2021
TOOK 46€
Don't use this app it's a total scam. They'll keep charging you even if you cancel your subscription. After one week I'm still getting charged every day for classes I'm not even attending. Tried to contact them but nothing. They just use any excuse to not refund you and you can understand this just from the fact that you need to chat with them first if you want to cancel your account. Don't download if you don't want them to take your money. I had to take everything I had from my credit card in order to block them from doing this.
Android
Oct 21, 2021
They canceled all my credits after unsubscribing by mistake. Contacted the team with obvious evidences it was a mistakes but they didn't want to help. Almost scam..
iOS
Oct 21, 2021
Terrible customer service and refund policy
I have had a terrible experience with ClassPass. I have tried to schedule appts about 7 times within the month of service. Each appt was cancelled. While your credits are assigned to an appt you can't book another one so my credits were tied up until the appts were cancelled. ClassPass falsely advertises services that they provide to pull you in. Even if you aren't able to use your credits due to ClassPass not being able to provide you the services in which they state, they will not give you a refund or a courtesy membership extension. They were not able to provide a resolution for this issue. I have all the proof for each cancelled class over the course of the month. I highly HIGHLY do NOT recommend using their services. You'd have better luck purchasing a service directly from the studios/clinics.
iOS
Oct 20, 2021
Removal of Purchased credits each cycle
Its pretty ridiculous that ClassPass removes any unused credits above 10 at the end of each cycle. Of a user purchases the credits there is absolutely no reason that they should be removed from the account in such an arbitrary manner. I bought a credit pack and didn't have enough time to use all the credits before the end of my cycle because of some life surprises so my credits were revoked. Money in the wind. Honestly thats wild. And super frustrating because I really do like the idea of Classpass. Right now it feels like more of a temporary necessary evil.
Android
Oct 20, 2021
The fact that your credits doesnt fully roll over is borderline scam tactic.
iOS
Oct 20, 2021
Love the app!
The only improvement I would suggest is on the Favorites page. When I open a studio and then go back to the Favorites page it doesn't go back to my place on the list. Instead it defaults back to the top. As someone who has a lot of favorites this can be rather annoying.
ClassPass: Fitness Workout App - Product Description
ClassPass is the leading membership to the world’s largest fitness network. With ClassPass, staying active has never been easier – or more fun. Download the app for free and get started.
 
• Search, find and book fitness activities near you including: yoga, boxing, spinning, Pilates, barre, running, dance, martial arts, strength training, HIIT, body building, open gym time and more.
• Access 25,000+ studios and gyms at your fingertips, including popular options like Flywheel, Orangetheory Fitness, CorePower, Crunch, Pure Barre, [solidcore], y7, Row House and beyond.
• In select markets, use your ClassPass membership to book massages, cryotherapy, sports recovery and other wellness activities.
• Connect with HealthKit to show your average heart rate and how many calories you burn in class.
 
Your fitness routine? It’ll be anything but.
 
How does it work?
• Download the ClassPass app to start searching for fitness activities near you
• Browse classes by studio or gym, workout activity, location, time and more
• Find the classes you want to take and reserve them instantly
• Stream unlimited audio or video workouts when you can’t make it to class
• Connect with your friends on ClassPass to plan workouts together
• Try classes recommended just for you based on your interests, location and schedule
• Read reviews and class ratings from other ClassPassers and know what to expect
• Celebrate your fitness milestones and share them with friends
• Manage and adjust your workout schedule seamlessly with one account
• Pause, stop or change your plan at any time

ClassPass is available in over 2,500 cities across 26+ countries including: USA, Canada, Australia, New Zealand, United Kingdom, Ireland, France, Germany, Netherlands, Switzerland, Denmark, Singapore, Hong Kong, Malaysia, Thailand, Indonesia, Philippines, China, India, the United Arab Emirates, Norway, Finland, Spain, Brazil, & Portugal.
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