Quality degradation at ClassPass: Fitness Workout App  
Users report higher volume of Quality Issues than usual
30
poor

ClassPass: Fitness Workout App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-27 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
42%
Android
38 Reports
iOS unitQ Score
iOS User Feedback
58%
iOS
53 Reports
User Feedback
58%
iOS
53 Reports
42%
Android
38 Reports
ClassPass: Fitness Workout App - Latest Quality Issues
Android
Nov 27, 2022
All good with the application, good prices, but I find that they should let one book in Gyms on Sundays and Saturdays.
iOS
Nov 27, 2022
Product good; app eh
Fine product; annoying how they make you rate every class and hard to search for classes on app
Android
Nov 28, 2022
First day when I installed it did show the credits that's were suppose to use for hairs , massage and fitness .but second time when I opened it to book it only displayed fitness credits .you cannot book massages and hair options as it will say take membership .I mean what's the point of free credits because it only support fitness no other services
iOS
Nov 28, 2022
Erroneous referral system
Even upon entering the unique referral code and subsequently being a fully subscribed member, I was informed that the referral bonus for the referrer was denied? Apparently, the system showed that I've signed up via different link despite the classpass staff confirming and verifying the usage of the unique referral code via email previously. Very disappointed with this system error. Please do check and verify the details prior any referrals.
iOS
Nov 28, 2022
Not worth it
Do not use this if you're in Charlotte NC. Barely any of the business use this app, or the business doesn't even exist anymore. If you make an appointment, ClassPass will likely tell you it's been cancelled. Supposed to be an app for convenience, but really it's a headache.
iOS
Nov 28, 2022
Horrible experience
So I honestly tried my best to give ClassPass a shot, the whole time Ive been a member which has been for about 3/4 months, I've only been able to book 2 classes, because every other time the app doesn't even allow me to book. if you don't use the credits you have and you cancel, you loose out on the credits even though you pay for them. How can I use them if I'm not able to book classes?!
iOS
Nov 29, 2022
Terrible, slow customer service
I haven't been able to book a class at my studio for a month and Class Pass has been dragging their feet to resolve the issue. You can't call the company so you have to wait for customer service representatives to email you back, which sometimes takes days! Still have not received any helpful updates on when this technical issue will be resolved.
Android
Nov 29, 2022
You're showing different credit balances throughout the app, which is really confusing and concerning. How am I supposed to book and plan if I can't even tell which credit balance is accurate..... Now I don't really trust that I haven't been losing out on using any credits each month. App is going down hill. I let CS know as well and they basically told me to just do math based on my history. Concerning and useless.
Android
Nov 30, 2022
I had a bad experience using this apps. The GUI is not user friendly to search the classes around the area. Keep showing not class around my area. Please revise back your apps. Hard to search the classes.
ClassPass: Fitness Workout App - Product Description
ClassPass is the leading membership to the world’s largest fitness network. With ClassPass, staying active has never been easier – or more fun. Download the app for free and get started.
 
• Search, find and book fitness activities near you including: yoga, boxing, spinning, Pilates, barre, running, dance, martial arts, strength training, HIIT, body building, open gym time and more.
• Access 25,000+ studios and gyms at your fingertips, including popular options like Flywheel, Orangetheory Fitness, CorePower, Crunch, Pure Barre, [solidcore], y7, Row House and beyond.
• In select markets, use your ClassPass membership to book massages, cryotherapy, sports recovery and other wellness activities.
• Connect with HealthKit to show your average heart rate and how many calories you burn in class.
 
Your fitness routine? It’ll be anything but.
 
How does it work?
• Download the ClassPass app to start searching for fitness activities near you
• Browse classes by studio or gym, workout activity, location, time and more
• Find the classes you want to take and reserve them instantly
• Stream unlimited audio or video workouts when you can’t make it to class
• Connect with your friends on ClassPass to plan workouts together
• Try classes recommended just for you based on your interests, location and schedule
• Read reviews and class ratings from other ClassPassers and know what to expect
• Celebrate your fitness milestones and share them with friends
• Manage and adjust your workout schedule seamlessly with one account
• Pause, stop or change your plan at any time

ClassPass is available in over 2,500 cities across 26+ countries including: USA, Canada, Australia, New Zealand, United Kingdom, Ireland, France, Germany, Netherlands, Switzerland, Denmark, Singapore, Hong Kong, Malaysia, Thailand, Indonesia, Philippines, China, India, the United Arab Emirates, Norway, Finland, Spain, Brazil, & Portugal.
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