36
poor
ClassPass: Fitness Workout App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
15 Points Past 7 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
26%
Android
46 Reports
46 Reports
iOS unitQ Score
iOS User Feedback
74%
iOS
133 Reports
133 Reports
User Feedback
74%
iOS
133 Reports
133 Reports
26%
Android
46 Reports
46 Reports
ClassPass: Fitness Workout App - Latest Quality Issues
iOS
Mar 19, 2023
Membership issues
Classpass recently charged my account multiple times after I cancelled my subscription. After emailing and being told it wouldn't happen again I was still charged.
iOS
Mar 20, 2023
Customer service never there to help.
Will not recommend to friends
Android
Mar 20, 2023
I'm forced to give a review for a class, no way to avoid this blocking screen! Even after cleaning cache, stopping app - still I always land on the same page. This limits my freedom by using the app. If I'm wrong and there is an easy way for the user to avoid it - please let us know. Thank you
iOS
Mar 20, 2023
Never classes available
It's a great concept, but it does not show you how many spots are actually available at a class since it saves a certain number for members of the actual studio. For instance if there are actually 14 seats in a Solidcore class ClassPass will tell you there are 10, so classes full up very quick and it is extremely hard to get the class you want since class passers get last pick. It is super frustrating and you really have to work around them, it is very difficult to build it into my schedule when the only classes available are during work hours or at 10 pm
iOS
Mar 20, 2023
Pathetic customer service
I can honestly say ClassPass really really don't care about their customers at all. I'm so upset that this app, which allows me to do all these fantastic fitness classes on a weekly basis without breaking the bank, has just let themselves down so badly with their customer support. I've been speaking via email to a customer support associate called Eugene, trying desperately to sort out a referral reward that I hadn't received, and all I have had are pathetic responses every time regurgitated from their list of policies. Customer support is supposed to be there to provide a human aid to customer issues, but I still feel like I'm just talking to a computer. There's been no compassion or understanding given to my issues (this isn't even the first thing that I've had a complaint about) and I feel like he's barely even reading my responses. I have been nothing but polite and I'm still getting nothing resolved. Really really disappointing, don't bother using this app.
iOS
Mar 21, 2023
Room offer not updated and customer service does not exist
Catastrophic experience with Classpass. I find a first class near my home, I arrive on site, I am refused access explaining that it has been months since the room no longer works with Classpass, that they have contacted Classpass multiple times to be referenced and that they have had no answer. The next day I receive a message from Classpass informing me that I had been charged 17euros because I had missed the course !! A shame. Since then I write one email a week to customer service, without reply. Service to avoid!
iOS
Mar 21, 2023
Credit plan change
Asked to get my plan changed after a confusing situation with a free trial. No response to many messages. Was asking to be lowered to the 18 credit plan.
Android
Mar 21, 2023
Terrible customer experience! The testing period ended, without me realizing it. I was of course charged (49 €), without being able to contest. A late cancellation fee had also been applied to a previous class, even though I had successfully cancelled that class. The app is pretty well done but the customer experience is really deplorable. Via the chat I was treated to a series of copied and pasted messages. A disaster!
Android
Mar 21, 2023
Sorry, didn't see the zero star option... The free trials is not free, nor a trial of the membership. Most studios on there will require you to have the "full paid membership" to sign up for a class and even if you find one that allows you, you can't do it more than once. Useless trial. Contacted customer support and were even more unhelpful. Don't waste your time.
ClassPass: Fitness Workout App - Product Description
ClassPass is the leading membership to the world’s largest fitness network. With ClassPass, staying active has never been easier – or more fun. Download the app for free and get started. • Search, find and book fitness activities near you including: yoga, boxing, spinning, Pilates, barre, running, dance, martial arts, strength training, HIIT, body building, open gym time and more. • Access 25,000+ studios and gyms at your fingertips, including popular options like Flywheel, Orangetheory Fitness, CorePower, Crunch, Pure Barre, [solidcore], y7, Row House and beyond. • In select markets, use your ClassPass membership to book massages, cryotherapy, sports recovery and other wellness activities. • Connect with HealthKit to show your average heart rate and how many calories you burn in class. Your fitness routine? It’ll be anything but. How does it work? • Download the ClassPass app to start searching for fitness activities near you • Browse classes by studio or gym, workout activity, location, time and more • Find the classes you want to take and reserve them instantly • Stream unlimited audio or video workouts when you can’t make it to class • Connect with your friends on ClassPass to plan workouts together • Try classes recommended just for you based on your interests, location and schedule • Read reviews and class ratings from other ClassPassers and know what to expect • Celebrate your fitness milestones and share them with friends • Manage and adjust your workout schedule seamlessly with one account • Pause, stop or change your plan at any time ClassPass is available in over 2,500 cities across 26+ countries including: USA, Canada, Australia, New Zealand, United Kingdom, Ireland, France, Germany, Netherlands, Switzerland, Denmark, Singapore, Hong Kong, Malaysia, Thailand, Indonesia, Philippines, China, India, the United Arab Emirates, Norway, Finland, Spain, Brazil, & Portugal.
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