Quality degradation at Consumers Energy  
Users report higher volume of Quality Issues than usual
38
poor

Consumers Energy | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-21 Points Past 7 Days
Category: Utilities
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
96%
Android
109 Reports
iOS unitQ Score
iOS User Feedback
4%
iOS
4 Reports
User Feedback
4%
iOS
4 Reports
96%
Android
109 Reports
Consumers Energy - Latest Quality Issues
Android
Apr 12, 2024
Keeps logging me out.
Android
Apr 12, 2024
requiring people to pay by using bank accounts is terrible. ciberscams are on the rise and exposing bank accounts to thieves is worse than exposing to credit card numbers. if this company want my only option I would drop this company in a heartbeat! cheap bastards want to charge a surcharge for using cards vs bank accounts.
Android
Apr 12, 2024
Corrupt company
iOS
Apr 17, 2024
Update
How do I update a friend's Consumers Energy app? Because it won't let us update!!
Android
Apr 18, 2024
The app was working, and then they dropped it for the past few months saying they're working on maintenance. Need to fire your maintenance team and just put the app back up how it was. There's no issue that takes that long unless you're trying to put in a way to collect data.
iOS
Apr 18, 2024
Feedback
Pathetic to charge $2.99 for using CC
Android
Apr 20, 2024
cost is outrageous keep my house during winter at 63° and yet my bill is RIDICULOUSLY HIGH .
Android
Apr 23, 2024
It's Hard to get in
Android
May 3, 2024
Super easy to use a can see my bill without worrying if I'm going to get my paper bill in the mail or not the only thing I don't like is now they're charging you $3 to pay on this so now I just go to the consumers here and pay my bill instead online that three extra dollars adds up
Consumers Energy - Product Description
Introducing the Consumers Energy app that puts you in control. Anytime. Anywhere. Our new app gives you the power to pay bills, report an outage, enroll in customized alerts, and much more – from anywhere. 



Key Features:
	Pay your bill fast and easy
	Access all your accounts in one place 
	Schedule payments 
	Custom billing and payment alerts
	Receive alerts when your bill is due and payment is received. Never miss a payment
	Report a power outage
	Receive alerts for reported outages and estimated time of restoration
	View an interactive outage map
	Update account preferences
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