poor

ComEd - An Exelon Company | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-18 Points Past 7 Days

Category: Utilities

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

84%

Android
53 Reports

iOS unitQ Score

iOS User Feedback

16%

iOS
10 Reports

User Feedback

16%

iOS
10 Reports

84%

Android
53 Reports

ComEd - An Exelon Company - Latest Quality Issues

Android

Apr 17, 2024

Very hard to get in contact with customer service, few times I did get in contact with them it was unprofessional people.

iOS

Apr 19, 2024

Garbage

The app doesn't work. Constantly down. Can't sign in. Unusable features. Whoever you paid to create this owes you money. It stinks. I can access my account online outside of the app. When the app is not working. Joke. 4/17/24 app still not working. Nothing is fixed.

Android

Apr 19, 2024

Most of the time I can't open it

Android

Apr 19, 2024

Laggy. Does not show you all the details of your bill. Sometimes the loading symbol flashes for 2-3 minutes before anything shows up. This app is a waste of time, but their website is even worse.

Android

Apr 21, 2024

It's kind of hard trying to access my account

iOS

Apr 23, 2024

bill payment

I paid $116.00 on 4/1/24, then noticed I had a balance due again & paid $19.00& change on 4/19/24 now it's saying my payment is delinquent again & Im past due $70.00 & pay immediately! but I pay full bill faithfully & haven't received another bill so I look up statement & it says budget payment due on 5/22/24 in amount of $80.00. your system is too confusing to me & I don't want to be late or over or under paying!

Android

Apr 23, 2024

The app is a bit non responsive at times.

Android

Apr 24, 2024

Keeps logging me out.

Android

Apr 24, 2024

Does not function at all.

ComEd - An Exelon Company - Product Description

ComEd’s free app allows you to easily access your account information on the go. The app makes it simple to manage more than one account at a time and is available to both residential and business customers on your smartphone or tablet. You can report your outage and stay up-to-date on the restoration status from anywhere. Key features include:

·         Easy sign-in with your fingerprint or “keep me signed in” option
·         Effortlessly pay your bill
·         Report an outage
·         Check your outage status
·         View the outage map
·         View your bill
·         Check your balance
·         View your account activity
·         Manage your AutoPay and Budget Billing settings
.         Report your outage without signing in
·         View usage data and trends
·         Compare your bills
·         View your bill forecast
·         Set up alerts for your outage status, when your bill is ready to be viewed, upcoming payment reminders, and more
·         View hourly pricing information as a participant of the Hourly Pricing program

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