Quality degradation at ComEd - An Exelon Company  
Users report higher volume of Quality Issues than usual
69
poor

ComEd - An Exelon Company | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Utilities
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
92%
Android
58 Reports
iOS unitQ Score
iOS User Feedback
8%
iOS
5 Reports
User Feedback
8%
iOS
5 Reports
92%
Android
58 Reports
ComEd - An Exelon Company - Latest Quality Issues
Android
Sep 22, 2022
Why is the fingerprint login gone? And why does the app open everything in a browser window now? This app was perfect last time I used it a few months ago
Android
Sep 23, 2022
Won't allow me to see my bill..but all other options are available for usage.
Android
Sep 24, 2022
The 2 step verification is ridiculous. They make it entirely to difficult to give them money for your bill via the app.
Android
Sep 24, 2022
Keep having to sign in. Might as well delete app and use website if I have to keep logging in and verifying.
Android
Sep 27, 2022
Very confusing Duplicates billing Don't show credits(payments)
iOS
Sep 27, 2022
😡
App was good for the first few months now I haven't been able to review my bill or pay through the app in almost a year 😡
Android
Sep 30, 2022
This app has problems giving me up to date data on my account. It tells me I've made a payment and then when the due date comes it charges me for a late fee and it's not late. Update: now it appears that ComEd is going to get two payments for the same bill. This may be because I have two separate Commonwealth Edison accounts. A problem arises if I want to make a payment early it doesn't take the money but if I wait till the day it's due the bill is complete. Then they charge me a late fee.SMH
iOS
Oct 1, 2022
Crashing
App keeps crashing when I try to pay my bill.
Android
Oct 4, 2022
It help even when you are not on easyer payment.
ComEd - An Exelon Company - Product Description
ComEd’s free app allows you to easily access your account information on the go. The app makes it simple to manage more than one account at a time and is available to both residential and business customers on your smartphone or tablet. You can report your outage and stay up-to-date on the restoration status from anywhere. Key features include:

·         Easy sign-in with your fingerprint or “keep me signed in” option
·         Effortlessly pay your bill
·         Report an outage
·         Check your outage status
·         View the outage map
·         View your bill
·         Check your balance
·         View your account activity
·         Manage your AutoPay and Budget Billing settings
.         Report your outage without signing in
·         View usage data and trends
·         Compare your bills
·         View your bill forecast
·         Set up alerts for your outage status, when your bill is ready to be viewed, upcoming payment reminders, and more
·         View hourly pricing information as a participant of the Hourly Pricing program
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