Quality degradation at DICE: Events & Live Streams  
Users report higher volume of Quality Issues than usual
34
poor

DICE: Events & Live Streams | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-20 Points Past 7 Days
Category: Music
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
61%
Android
77 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
50 Reports
User Feedback
39%
iOS
50 Reports
61%
Android
77 Reports
DICE: Events & Live Streams - Latest Quality Issues
iOS
Oct 25, 2021
Worst app ever
Impossible to watch the livestream…they say « wait assistance will contact you » and there is nobody…impossible to refund live stream even if you are unable to watch it. What a shame…
iOS
Oct 25, 2021
App doesn’t work
Airplay streams sound but no image. Doesn't matter how many times I restart both phone and Apple TV. All other apps work fine. Just this one is terrible. They should probably focus on other business as developing a functioning app is clearly not their thing.
iOS
Oct 25, 2021
False Advertisements
Horrible customer service. Just attended a show where the artist was advertised to go on at a certain time and after two hours, the artist still had not taken the stage. Will not be purchasing tickets from this service again.
iOS
Oct 25, 2021
Ridiculous practice having to download this app to view tickets I paid for
Ridiculous
Android
Oct 25, 2021
The app is a labyrinth but it is the technical issues that got me. First, there were issues Chromecasting and support was useless. After managing to stream in a different device the quality was disappointing even though I have a fast internet connection. Not sure how long these people plan to stay in business.
Android
Oct 25, 2021
Awful! Never buy tickets from this app. It's a complete con. Chromecast doesn't work. App crashes during the performance that you pay good money for. Avoid at all costs
Android
Oct 25, 2021
Horrible!! I tried several days in advance to make sure it worked with no issues and the night of the event it didn't want to work at all. I'm extremely disappointed with my experience.
Android
Oct 25, 2021
Doesn't stream properly. Glitching, causes your devices to crash.
Android
Oct 24, 2021
These people are thieves. There is no way to contact a live person, you have to email through the app and if you just reply to the email they don't get it. I tried to get a refund prior to a concert since I was subscribed to the wrong stream. They told me to purchase the correct stream and they would refund the first one. I did that, and now they are telling me they can't refund the incorrect one, so I get double charged. Really POd. Oh, and no way to chromecast. Horrible experience.
DICE: Events & Live Streams - Product Description
DICE has the shows you want to go to, in real life and online. Spanning music, arts and culture, we have hundreds of choice events happening every day, but we’ll only recommend shows we know you’ll love.

With DICE, you can: 

* stream shows, festivals and workshops from all around the world
* get tickets to live events in London, Paris, Milan, Barcelona, Madrid, Los Angeles and New York when we’re able to go out again
* invite friends, follow each other, and get suggestions for shows that you’ll both like and can attend together 
* sync your Spotify or Apple Music and receive personalised recommendations based on your music library 
* save events for later and we’ll let you know if tickets are running low closer to the date, or get reminders for when events go on sale so you don’t miss out  
* join a waiting list if an event’s sold out and be next in line to get tickets, or get a refund if you can no longer go 
* transfer tickets to a friend if you have a spare, can’t make it or as a gift because you’re nice like that.  

If you have any questions, feelings, concerns, or just want to say hi – send an email to help@dice.fm.
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