Quality degradation at Doctolib  
Users report higher volume of Quality Issues than usual
74
good

Doctolib | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Medical
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Android unitQ Score
Android User Feedback
88%
Android
1146 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
154 Reports
User Feedback
12%
iOS
154 Reports
88%
Android
1146 Reports
Doctolib - Latest Quality Issues
Android
Apr 23, 2024
doesn't understand anything
Android
Apr 23, 2024
Can't remember the credentials. And the fingerprint doesn't work.
Android
Apr 23, 2024
Convenient application for requesting medication or visits but for a person accustomed to using a smartphone, for an elderly person it is not at all convenient
iOS
Apr 23, 2024
No specific selection of statutory insured offers possible
For years, it has been possible to filter by "legal" in the app. Nevertheless, private practices for private patients and self-payers with appointments appear. Some write this in the overview, others don't. You can then also select an appointment as a statutory insured person, until shortly before sending, you only get the option as a private health insurance or self-pay service to choose from. The fact that the app does not prevent this and allows a targeted appointment search from the outset, exclusively for people with statutory health insurance who want to take advantage of statutory benefits, I find unbearable, to say the least. On the part of the doctors, because they are simply trying to win more customers or sell services, and on the part of the app manufacturer, for whom the doctors as customers are obviously more important than the users, whom he expects a partly useless selection and appointment coordination process (when do I have time, how do I get there). And please don't let anyone answer that unfortunately there is no other way... (Update: Of course, that's exactly what happened. Bogus argumentation! Of course, the law does not oblige Doctolib not to allow users to exclude undesirable services from the outset.)
Android
Apr 24, 2024
It's made several times that it marks error so I no longer have access to my appointments I disintegrate it and reinstall my those same thing
Android
Apr 24, 2024
Nonsensical app if you are looking for a doctor. This app assumes you know the doctor you're looking for. Example: I'm looking for a radiology department in the city of Heinsberg, the app can't handle that. She wants to have a practice name. 100% the Chinese can do that better again!!
Android
Apr 24, 2024
Excellent and fast for bookings, a bit complicated to enter the documentation that does not always succeed
Android
Apr 24, 2024
I can't install the app anymore.
Android
Apr 24, 2024
Why doesn't the filter "legally insured" work? Unbelievably annoying!
Doctolib - Product Description
L'application mobile de Doctolib vous permet de gérer votre santé plus simplement : 
• Accédez aux disponibilités de dizaines de milliers de professionnels de santé.
• Prenez rendez-vous en ligne, 24h/24 et 7j/7, pour une consultation physique ou vidéo.
• Recevez des rappels automatiques dans l'application.
• Retrouvez votre historique de rendez-vous et vos documents médicaux.

Découvrez la consultation vidéo de Doctolib et gagnez en confort de vie :
• Gagnez du temps : consultez à distance là où vous le souhaitez et éviter les déplacements
• Obtenez un rendez-vous plus rapidement : 2 consultations vidéo sur 3 ont lieu moins de 24 heures après la prise de rendez-vous.
• Réalisez une consultation de qualité : sécurisée et remboursée comme une consultation physique

Doctolib est le leader de la prise de rendez-vous en ligne avec aujourd'hui : 
• 80 millions de patients
• 340 000 personnels de santé

Votre santé. Vos données.
La confidentialité de vos informations personnelles est une priorité absolue pour Doctolib et guide notre action au quotidien. Pour en savoir plus : https://about.doctolib.fr/confidentialite/

Une question ? Rendez-vous ici : https://www.doctolib.fr/help
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