Quality degradation at Doctor On Demand  
Users report higher volume of Quality Issues than usual
77
fair

Doctor On Demand | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 7 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
89%
Android
325 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
40 Reports
User Feedback
11%
iOS
40 Reports
89%
Android
325 Reports
Doctor On Demand - Latest Quality Issues
Android
Jul 6, 2022
Don't waste your time on these quacks I had a horrible infection and tremendous pain I could not make it to the urgent Care or even get out of bed and they refuse to prescribe me antibiotics but charged me for a visit don't waste your time horrible experience they should take this app off the marketplace
Android
Jul 6, 2022
Can't schedule appointments so have to call and wait on hold for 30 minutes for a rep. Provider shows no availability for 60 days but the rep sees openings and can schedule them. Glitch in app showed the same visit scheduled twice so charged my card for one of them.
iOS
Jul 2, 2022
Charges $129 for Cancellations - even if you didn’t cancel
I had to cancel an appointment day of due to a migraine that left me unable to speak (as in, cannot do the tele part of telehealth) without severe pain. I cancelled my appointment, ready to pay $129. I rescheduled for the following day. The next day, I went into the app to check on my appointment. As soon as I signed in, I got an alert from my credit card that my card was charged $129. I checked my card, and they charged me TWO TIMES in the amount of $129. After waiting over an hour to talk to a representative on the phone, I asked them to reinstate my appointment and refund the money. I did not want to cancel the rescheduled appointment, I like my doctor. They refused to reinstate or refund for the appointment, claiming that they couldn’t do anything since the rescheduled appointment had been cancelled on a different day than the other appointment. She said if it had happened on the same day, they’d be able to refund it. So since their app cancelled my appointment the next day without my authorization, I’m out $258. As much as I love my doctor, I will absolutely not be using this app anymore. I don’t trust it enough to not charge me hundreds of dollars again in the future without my consent. Not to mention a cancellation policy that doesn’t make accommodations for those with disabilities, or have any leeway for illness or emergency, is not a fair cancellation policy. So if you need telehealth urgent care or psych and you cancel your appointment to instead go to the ER, you’re out $129 plus the cost of your ER trip. America the beautiful.
Android
Jul 2, 2022
Charged copay for a 3min visit... Dr disconnected due to buffering and didn't give me a chance to adjust internet... Got zero care... Dr never called... gotta wait another hour for care.
Android
Jul 2, 2022
Horrible app. Sent me a letter at home saying i was covered. Installed the app. Collected bunch of personal info. Than said i was not covered. I think it was a scam to data mine personal info. Beware.
Android
Jul 2, 2022
Horrible experience. They screwed up my prescription and now its taking multiple DAYS to fix it... if you can see a local doctor do it... avoid this app. The doctor I saw did not care about me he just wanted to push pills and then managed to do that wrong... I am very strongly considering filing a complaint with my state.
iOS
Jul 1, 2022
They stole my money
So by mistake my daughter canceled my appointment I don’t know how because it didn’t even send me a confirmation or something like that saying that my appointment was canceled when I saw the charge on my credit card for $229 for canceling the appointment I tried to contact customer service even when I was two hours away from the appointment to see if I can schedule it again and avoid the fee they told me on the phone the customer service that there’s nothing they can do that I have to send an email, is has been two days and they not answering so they actually stole my money
iOS
Jun 30, 2022
iPad app is embarrassing
Doesn’t turn to the side so I need to use my iPad the tall way? Like a boomer? Shouldn’t even be offering iPad app, have a website if you’re not gonna have an app that’s worth using.
iOS
Jun 29, 2022
No customer service
I followed the instructions to type in my medical member ID and group ID, but the app never takes it. I got stuck and there is zero customer service.
Doctor On Demand - Product Description
Connect face to face with a doctor, psychiatrist or psychologist through video on your iPhone or iPad. Doctor On Demand by Included Health works with or without insurance and is available at reduced rates through many major health plans and large employers. You’ll always see your cost upfront and won’t receive a surprise bill after your visit.

Doctor On Demand by Included Health’s providers are licensed, board-certified and US-based. With an average patient rating of 4.9 out of 5 stars, our physicians, psychiatrists, and psychologists have experience across many specialities.

From colds to cholesterol, our providers can treat hundreds of issues online through video. Just like an in-person visit, your doctor will take your history and symptoms, perform an exam, and may recommend treatment - including prescriptions and lab work, if needed. Doctors can also access your vitals, such as temperature and blood pressure, through our integration with Apple's HealthKit. If your employer or school requires a doctor's note, one can be provided.

Doctor On Demand by Included Health also offers a private space to meet face to face with a psychologist or psychiatrist through video. Choose from a diverse group of therapists and work with them to address what’s important to you from the privacy of home. You can also take a free mental health assessment to find out if you will benefit from talking to us. Our therapy and psychiatry appointments are available in as little as two weeks, much faster than finding a traditional provider.  

Here are some examples of how we can support your full mind and body health:

-Cold & Flu
-Urinary Tract Infections
-Sinus Infections
-Acne, Rashes & Skin Issues
-Screenings for High Cholesterol, Diabetes & Thyroid Issues
-Headaches & Migraines
-Allergies
-Depression
-Stress & Anxiety
-Grief & Loss
-Prescription Refills 

Doctor On Demand by Included Health lets you avoid the hassle, wait and cost of a walk in clinic, urgent care or ER.  You can chat virtually through video with a doctor 365 days a year–weekends and holidays included. 

Below are some frequently asked questions about our app:

When are doctors available?
Our physicians are available, on call, and standing by 24/7/365, weekends and holidays included. You can see a doctor immediately or schedule a visit at your convenience. If you would like to see a psychologist or psychiatrist, you can schedule an appointment 7 days a week.

Is insurance accepted? How much does a visit cost?
Our services are available with and without insurance. We also partner with many top employers and health plans to reduce your cost. See exactly what your visit will cost before you connect. 

Who are the doctors?
Doctor On Demand by Included Health's trusted, US-based, board-certified physicians, psychiatrists and licensed psychologists have an average of 15 years experience and come from diverse backgrounds with a variety of specialties.

How does it work?
Connect face to face with a medical doctor right from your phone in as little as five minutes. Just like an in-person visit, the doctor will take the patient's history and symptoms, and perform an exam. Doctor On Demand by Included Health also offers a private space to meet with a psychologist or psychiatrist through a video visit from the privacy and convenience of home–or anywhere you are.

What can you treat?
From colds to cholesterol our medical doctors can treat hundreds of issues, including cold & flu, urinary tract infections, allergies, headaches, sprains and skin conditions. They can also order labs and screenings to help with preventative care and help manage chronic care conditions. Doctor On Demand by Included Health’s psychologists and psychiatrists can see you for anxiety, stress, depression, PTSD, trauma and loss, relationships, postpartum and behavioral therapy.

This service is available nationwide, in all 50 states and the District of Columbia.
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