Doctor On Demand | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Medical
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30-Day Trend
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Android unitQ Score
Android User Feedback
290 Reports
iOS unitQ Score
iOS User Feedback
47 Reports
User Feedback
47 Reports
290 Reports
Doctor On Demand - Latest Quality Issues
Nov 27, 2022
I think it's amazing that they have support 24/7. This support is just an answering service that takes a message. The 24/7 Walgreens has someone there...24/7, not Dr on demand
Nov 27, 2022
App has issues with setting up appointments and creating accounts. Customer service isn't well provided when i called. My daughter was sick so I tried to using this app rather going to urgent care on the weekend. Your better off finding care else where.
Nov 28, 2022
Used their search function to find a provider. Waited three weeks just to find out that provider wasnt qualified. Connection was garbage. Couldnt even hear her. Kept breaking up and cutting out. They billed us anyway and refuse to process a refund for an appointment that didnt even happen. Total rip off. Will not use again.
Nov 29, 2022
Connectivity issue
Too many times the call doesn't go through or drops in the middle of your visit and there's nothing you can do at that point. The wait was pretty bad especially since the time kept decreasing and then changing back to 20-30min.
Nov 30, 2022
Lack of help or response
Terrible experience- scheduled an appointment for an issue they didn't provide care for. The provider didn't tell me they don't provide care of this issue - treated me and provided follow up recommendations I spent months trying to obtain and wasted time, medical appointments and my health trying to follow up on recommendations. I also tried to follow up with dr on demand and provider and it took months to get a response. I asked for a refund if service fee and was denied without any explanation of reason but they thanked me for the great feedback to make their service better 🤦‍♀️ they could have at least refunded the fee for their decision to provide care for something they can't treat.
Dec 2, 2022
First time using this app and it is absolute garbage. Couldn't connect to the appointment and was disconnected. The doctor has no other appointments in December and now I have a new appointment in 10 days with a different provider. When you're dealing with mental health issues, this isn't good
Dec 3, 2022
Doesn't take my insurance and I have Anthem! It used to.
Dec 3, 2022
Connection errors
Waited all day for an appointment. When it was time for my appointment app decided to glitch and then tell me there was a connection error. Was told my appointment would be canceled and I would not be charged, which is great. But then the app wouldn't allow me to get another appointment until tomorrow. Which is fantastic when you're dealing with semi time sensitive issues.
Dec 5, 2022
Booked an appointment and when I went to join just got a message in loop of "error cannot join now."
Doctor On Demand - Product Description
Connect face to face with a doctor, psychiatrist or psychologist through video on your iPhone or iPad. Doctor On Demand by Included Health works with or without insurance and is available at reduced rates through many major health plans and large employers. You’ll always see your cost upfront and won’t receive a surprise bill after your visit.

Doctor On Demand by Included Health’s providers are licensed, board-certified and US-based. With an average patient rating of 4.9 out of 5 stars, our physicians, psychiatrists, and psychologists have experience across many specialities.

From colds to cholesterol, our providers can treat hundreds of issues online through video. Just like an in-person visit, your doctor will take your history and symptoms, perform an exam, and may recommend treatment - including prescriptions and lab work, if needed. Doctors can also access your vitals, such as temperature and blood pressure, through our integration with Apple's HealthKit. If your employer or school requires a doctor's note, one can be provided.

Doctor On Demand by Included Health also offers a private space to meet face to face with a psychologist or psychiatrist through video. Choose from a diverse group of therapists and work with them to address what’s important to you from the privacy of home. You can also take a free mental health assessment to find out if you will benefit from talking to us. Our therapy and psychiatry appointments are available in as little as two weeks, much faster than finding a traditional provider.  

Here are some examples of how we can support your full mind and body health:

-Cold & Flu
-Urinary Tract Infections
-Sinus Infections
-Acne, Rashes & Skin Issues
-Screenings for High Cholesterol, Diabetes & Thyroid Issues
-Headaches & Migraines
-Stress & Anxiety
-Grief & Loss
-Prescription Refills 

Doctor On Demand by Included Health lets you avoid the hassle, wait and cost of a walk in clinic, urgent care or ER.  You can chat virtually through video with a doctor 365 days a year–weekends and holidays included. 

Below are some frequently asked questions about our app:

When are doctors available?
Our physicians are available, on call, and standing by 24/7/365, weekends and holidays included. You can see a doctor immediately or schedule a visit at your convenience. If you would like to see a psychologist or psychiatrist, you can schedule an appointment 7 days a week.

Is insurance accepted? How much does a visit cost?
Our services are available with and without insurance. We also partner with many top employers and health plans to reduce your cost. See exactly what your visit will cost before you connect. 

Who are the doctors?
Doctor On Demand by Included Health's trusted, US-based, board-certified physicians, psychiatrists and licensed psychologists have an average of 15 years experience and come from diverse backgrounds with a variety of specialties.

How does it work?
Connect face to face with a medical doctor right from your phone in as little as five minutes. Just like an in-person visit, the doctor will take the patient's history and symptoms, and perform an exam. Doctor On Demand by Included Health also offers a private space to meet with a psychologist or psychiatrist through a video visit from the privacy and convenience of home–or anywhere you are.

What can you treat?
From colds to cholesterol our medical doctors can treat hundreds of issues, including cold & flu, urinary tract infections, allergies, headaches, sprains and skin conditions. They can also order labs and screenings to help with preventative care and help manage chronic care conditions. Doctor On Demand by Included Health’s psychologists and psychiatrists can see you for anxiety, stress, depression, PTSD, trauma and loss, relationships, postpartum and behavioral therapy.

This service is available nationwide, in all 50 states and the District of Columbia.
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