67
poor

DoorDash - Food Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Food & Drink
Work at DoorDash, Inc.? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at DoorDash, Inc.? Unlock additional insights
Android unitQ Score
Android User Feedback
81%
Android
8701 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
2006 Reports
User Feedback
19%
iOS
2006 Reports
81%
Android
8701 Reports
DoorDash - Food Delivery - Latest Quality Issues
Android
Oct 20, 2021
Worst customer service ever. I was given someone else's order. My name is Paul. The name on the order I was given is Meik. I can see how that could get mixed up. Oh wait. No, I can't. This is the response I get, after telling me they won't refund me: "We'll take this as feedback and forward this to our team to prevent this from happening again." Thanks for nothing. After posting this review I'm deleting this garbage app.
iOS
Oct 20, 2021
Disappointed
On multiple occasions the app glitches and sends my food to the wrong location, I always double check my address before I continue and it never helps
iOS
Oct 20, 2021
Missing Items
I ordered 6 items from a restaurant and only received 3. The agent that I was chatting with informed me that I am unable to receive a refund due to me receiving a refund for an incorrect/missing item before. DoorDash is the only delivery service I use, so if I order from a company 10 times out of a month and have an incorrect/missing item 3x after 2 1/2 years, that obviously means the items are really missing and that the person is not trying to get over on the company. Regardless, after being informed I can not receive my funds back for items that I requested and spent money on, I no longer feel the urge to continue making someone else pockets fatter when they no longer care about providing good services!
iOS
Oct 20, 2021
Difficult app
This might be a bit of a slanted review because I can't speak to the actual service this company provides. The app is so terribly designed and hard to navigate that I never ended up actually ordering food from them before deleting it in frustration. Save yourself the time and use any other app.
iOS
Oct 20, 2021
Can the driver see the notes we put?
…because they miss my apartment complex almost every time for the one next to it, despite my detailed notes. Everything else about the app is great.
iOS
Oct 20, 2021
Worst App
First of all waited 2 hours tô never get my food then they cancelled my order then tô get my money back I have to wait a week come on door dash.😡😡😡😡
iOS
Oct 20, 2021
Always Something
I'm not sure if it's just the area I live, but my orders are always incorrect and the dashers are always lost.
Android
Oct 20, 2021
often logs out unexpectedly, frequent issues with ordering
Android
Oct 20, 2021
Stopped working for no reason and still isn't working 😕Do not waste your time!!
DoorDash - Food Delivery - Product Description
Delivery anywhere you are. DoorDash offers the greatest selection of your favorite local and national restaurants -- more than 310,000 menus across 4,000+ cities in the U.S.,Canada and Australia. Spend more time doing the things you love -- we'll take care of the rest.

YOUR FAVORITE RESTAURANTS JUST A FEW TAPS AWAY
Choose from a huge variety of cuisines, from your local sushi spot to the comfort food you crave. Get your favorite meals faster with quick and easy ordering.

SUBSCRIBE TO DASHPASS
DashPass offers lower service fees and $0 delivery fees, with thousands of local restaurants recently added.

NO-CONTACT DELIVERY 
Deliveries are now left at your door by default and you have the choice to select “Hand it to me” if you prefer. If a no-contact delivery is requested, the Dasher will know you want them to leave your food in a safe place and alert you when it’s ready for pickup. 

SCHEDULE DELIVERIES
Advance ordering allows you to get your food when it's most convenient for you.

REAL-TIME TRACKING
See when your order will arrive. From food quality to prep-times to traffic to weather, we've factored in all the elements that come between you and your food.

NO MINIMUMS
Order as little or as much as you want.

PAYMENT
Conveniently pay via Apple Pay or credit card.

ABOUT DOORDASH
DoorDash is a technology company that connects people with the best in their cities. We do this by empowering local businesses and in turn, generate new ways for people to earn, work and live. We started this by facilitating door-to-door delivery, but we see this as just the beginning of connecting people with possibility -- easy evenings, happier days, bigger savings accounts, wider nets and stronger communities.

Growing every day and currently serving over 4,000 cities across the United States, Puerto Rico, Canada, and Australia.

Visit doordash.com to learn more.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners