Quality degradation at Douglas – Parfüm & Kosmetik  
Users report higher volume of Quality Issues than usual
67
fair

Douglas – Parfüm & Kosmetik | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-21 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
58%
Android
38 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
28 Reports
User Feedback
42%
iOS
28 Reports
58%
Android
38 Reports
Douglas – Parfüm & Kosmetik - Latest Quality Issues
iOS
Apr 18, 2024
APP IS JUST CRAZY!
Unfortunately, the app is constantly spinning. Please fix the error. Unfortunately, you can't shop online like this.
Android
Apr 19, 2024
Nice app, but 35 euros as the minimum threshold for free shipping seems exaggerated to me. First it was 19.99, then 29.99 now 35 !
Android
Apr 20, 2024
Can't reset my password because it keeps saying "Token is invalid or expired". Please do something.
Android
Apr 25, 2024
Unfortunately I find it slow, slow, slow 😔
iOS
Apr 28, 2024
Language only occasionally in German
With Germany registered as my home, I suddenly had to realize that most of the time a communication-untypical English makes it impossible to complete the order. Not even logging out is identifiable. Deleted and ignored as function-resistant for the time being.
iOS
May 1, 2024
Very buggy!
What shall I say? The app is eerily bugged. Sometimes the buttons disappear, then there is some scribble, instead of the actual text. When scrolling through Scollen, the app hangs after a few swipes and then throws you back to the top of the list and woe betide you if you somehow get to "shopping cart" or "favorites" then you have to enter your search again. Very annoying if you have used various filters and have to re-enter all of them. Please fix the problem, Because I don't like going to the Aschaffenburg branch at all! Incredibly unfriendly staff, which is why I am forced to shop via the app!
iOS
May 2, 2024
A disaster
The app is slow, the menus change their name, showing the wording of the programming code I guess. The search function is not usable. A real disaster.
Android
May 3, 2024
App won't let me open anymore.
Android
May 4, 2024
Horrible! You don't have any warranty!! Don't order on douglas, I placed an order and the perfume I received is defective, I contacted support, provided all the proofs, two months have passed and they have never answered me. I basically gave him 70 euros. Why order from Douglas if they have to take my money and I, the customer, have no guarantee if my product is defective? I don't know about you, but I don't want to risk giving away any more money
Douglas – Parfüm & Kosmetik - Product Description
Die Douglas-App – das Must-have auf deinem Smartphone oder Tablet! Entdecke die ganze Douglas Welt und finde deine neuen Lieblingsprodukte in unseren Kategorien von Make-up über Parfum bis hin zu Home & Lifestyle. Shoppe beliebte Kosmetik-Brands wie benefit oder Mac Cosmetics und scroll dich in unserer Online-Parfümerie durch Düfte für jeden Anlass. 
Verlieb dich mit der Douglas-App rund um die Uhr in neue Produkte, Trends und Styles – das kleinste Beauty-Case der Welt wartet auf dich!

Genieße exklusive Vorteile & App-Features: 

• DOUGLAS BEAUTY CARD: Sammle mit jedem Einkauf in der App oder in unseren Filialen wertvolle Douglas Beauty Points (derzeit nur in Deutschland verfügbar).
• DOUGLAS BEAUTY MIRROR: Teste frische Make-up Looks mit dem Schminkspiegel der besonderen Art! Entdecke Lippenstifte, Foundation, Mascara & Co., die dich perfekt in Szene setzen. Unser Augmented Reality Tool legt sich wie ein Filter über dein Gesicht und stellt dir Highlight Produkte sowie verschiedene Styles vor. Wedding Look, Nude Make-up oder doch lieber French Chic? Du entscheidest! 
• BEAUTY-TIPPS & NEWS: Lass dich von unserem Online-Magazin inspirieren und entdecke die angesagtesten, saisonalen Beauty Trends! 
• Finde alle Neuheiten auf einen Blick und erhalte neue Angebote aus dem Douglas Sale.
• Aktiviere unsere Push Notifications und werde als Erstes über die neuesten Angebote und Aktionen informiert. So bleibst du stets up to date und verpasst keine Rabattaktion.
•FAVORITE BRANDS: Personalisiere die Douglas-App mit deinen Lieblingsmarken und erhalte speziell angepasste Inhalte, bei denen deine Favoriten immer an erster Stelle stehen! 
•NACHKAUF-FUNKTION: Bestell deine Beauty- und Parfumlieblinge ganz bequem mit nur wenigen Klicks nach. Alle deine Favoriten sind schon aufgefüllt? Dann pausiere die gewünschten Produkte in der Nachkauf-Funktion oder entferne sie. Mach die Douglas-App zu deiner individuellen Einkaufsliste!
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