19
poor

DPD | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 7 Days
Category: Lifestyle
Work at DPD UK? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at DPD UK? Unlock additional insights
Android unitQ Score
Android User Feedback
74%
Android
368 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
127 Reports
User Feedback
26%
iOS
127 Reports
74%
Android
368 Reports
DPD - Latest Quality Issues
Android
Apr 16, 2024
Robots don't understand any questions you ask
Android
Apr 16, 2024
Cannot get hold of anyone rubbish service
Android
Apr 16, 2024
Like a number of other reviewers I have found signing on to this app impossible. Do DPD take any notice of what people are saying?
Android
Apr 16, 2024
The map is showing the wrong address it's 11 miles away & it won't let me put in the correct address or what three words very annoying. All my parcels are being returned and no one helps, The app isn't any help either
Android
Apr 16, 2024
I only wanted to track a parcel. Why do I have to jump through a million hoops
Android
Apr 16, 2024
No automatic link to delivery have to find reference
Android
Apr 16, 2024
Should have received my parcel 3 days ago , nothing delivered! No notification of it's whereabouts either.
Android
Apr 16, 2024
Not very happy with the service provided by your company, not the first time when a delivery driver has so called "delivery attempt failed" but definitely it hasn't been to the address provided by the buyer. So no attempt whatsoever because everyone was home and no actions have been made! Very disappointed
Android
Apr 16, 2024
Disgraceful, totally unhelpful customer support with literally no chance to talk with a human being. Avoid them at all costs
DPD - Product Description
The DPD app lets you arrange the best possible delivery experience. Just tell us how and where to deliver from the range of options available and we’ll do the rest. 

Personal delivery preferences - if you’re not going to be in, you can use the DPD app to make sure you can still receive your parcels.  Tell us to deliver straight to your chosen DPD Pickup location or, to your chosen neighbour or safe place.  You select your preferences and we’ll make sure we follow your instructions every time!

30-minute delivery alerts - we don’t want you to wait in all day so with all your DPD deliveries, we’ll let you know in advance when to expect delivery and when we are just 30 minutes away. 

Active and previous deliveries - using your DPD app you can see a list of current deliveries and track when your parcels will be with you. When we’ve delivered to your chosen safe place we’ll even send you photos of your parcel in that location for added peace of mind you.

Multiple addresses - set your work, home, or even family member’s address preference, so you can tailor your delivery experience and still get your deliveries, wherever you are in the UK.

Driver tracking - see the name and a picture of your driver or why not track their location and find out where you are in the delivery queue. See your driver's estimated arrival time so you know when to expect your parcel.

In flight options - when we’re on our way to you, if your plans change you can still rearrange your delivery right up until we deliver your parcel. You can instruct our driver to deliver on a different day, to a preferred neighbour, to a safe place or even to one of our 2,500 DPD Pickup shops.

Pickup shops - if you’re collecting your parcel from a nearby DPD Pickup shop, get opening hours, your pickup pass for collection and directions from your delivery address.

***Existing users Please note: Thinking of deleting our app? If you do, your profile will be retained. To make sure your profile is deleted first, please delete this from Settings in the app before removing from your device.***
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