36
poor

DPD | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
13 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
77%
Android
731 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
218 Reports
User Feedback
23%
iOS
218 Reports
77%
Android
731 Reports
DPD - Latest Quality Issues
Android
Dec 2, 2022
Highly inaccurate tracking. Half the info is wrong
Android
Dec 2, 2022
Online chat is with robot only, cannot talk to real person
Android
Dec 2, 2022
One minute the driver is 45 minutes away, the next minute he has 'missed me' and will be back tomorrow. Tell the truth - he had too many parcels to deliver and ran out of time! Won't be relying on this app again.
Android
Dec 2, 2022
Awful, useless app. The tracking function is woefully inaccurate and only serves to confuse. Just don't bother with this.
Android
Dec 2, 2022
Gary the driver is useless and never follows instructions he has lost many of my parcels and end up having to ring dpd to put in formal complaints against him but yet nothing has been done about this. He clearly shouldn't have a job!
Android
Dec 2, 2022
What experience didn't get one waited in for my parcel waited all day nobody came do deliver any parcel and been on the phone to customer service and they didn't even answer after an hour which has cost me money and they didn't help at all. Would not recommend!!
Android
Dec 2, 2022
didn't deliver on original day so I had to change delivery date tried to speak to someone but was messed around so ended up giving up
Android
Dec 2, 2022
Disgrace Gone downhill No support via wassap been waiting all day for reply No one on chat in fact wouldn't connect (prob not on my side ) And same for calls Driver tried delivering to wrong address yesterday and today hes that far behind its delayed till tomorrow.goodness knows where he will leave it?? Absolute pants
Android
Dec 2, 2022
The bot does not respond with anything helpful
DPD - Product Description
The DPD app lets you arrange the best possible delivery experience. Just tell us how and where to deliver from the range of options available and we’ll do the rest. 

Personal delivery preferences - if you’re not going to be in, you can use the DPD app to make sure you can still receive your parcels.  Tell us to deliver straight to your chosen DPD Pickup location or, to your chosen neighbour or safe place.  You select your preferences and we’ll make sure we follow your instructions every time!

30-minute delivery alerts - we don’t want you to wait in all day so with all your DPD deliveries, we’ll let you know in advance when to expect delivery and when we are just 30 minutes away. 

Active and previous deliveries - using your DPD app you can see a list of current deliveries and track when your parcels will be with you. When we’ve delivered to your chosen safe place we’ll even send you photos of your parcel in that location for added peace of mind you.

Multiple addresses - set your work, home, or even family member’s address preference, so you can tailor your delivery experience and still get your deliveries, wherever you are in the UK.

Driver tracking - see the name and a picture of your driver or why not track their location and find out where you are in the delivery queue. See your driver's estimated arrival time so you know when to expect your parcel.

In flight options - when we’re on our way to you, if your plans change you can still rearrange your delivery right up until we deliver your parcel. You can instruct our driver to deliver on a different day, to a preferred neighbour, to a safe place or even to one of our 2,500 DPD Pickup shops.

Pickup shops - if you’re collecting your parcel from a nearby DPD Pickup shop, get opening hours, your pickup pass for collection and directions from your delivery address.

***Existing users Please note: Thinking of deleting our app? If you do, your profile will be retained. To make sure your profile is deleted first, please delete this from Settings in the app before removing from your device.***
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