26
poor

Duo Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Business
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
79%
Android
870 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
238 Reports
User Feedback
21%
iOS
238 Reports
79%
Android
870 Reports
Duo Mobile - Latest Quality Issues
Android
Oct 25, 2021
Flipping the position of buttons is very inconvenient. I'm sure the dev is always correct. I am one. The user is always unreasonable. In this case I'm the unreasonable user. Things were fine then they flipped the position of deny and approve. I am clumsier than an automated script. I rely on muscle memory instead of pattern matching. So I click deny on the popup. Almost always. Sue me for being a bad user to these awesome, "disruptive" devs
Android
Oct 25, 2021
Adding onto the the massive number of people calling out the ridiculous swapping of the approve and deny buttons. Ridiculously user hostile and completely tone deaf to the defend the decision as "based on user research". Your users are giving you the feedback right now. You used to have zero complaints in reviews about the order of buttons. Now you have lots. Listen to your users. At the very least add a way way to go back when a user innnevitbly clicks deny by mistake.
Android
Oct 25, 2021
Developers changes layout of the app for no reason, which messes with user's workflow
Android
Oct 25, 2021
They moved the Approve button!!!! I was used to hitting the button on the left side for over a year now, but now it's all screwed up and I keep hitting Deny because of muscle memory. I want the option to switch back so I hit the correct button.
Android
Oct 25, 2021
I can no longer access my Facebook and Instagram accounts because of this merd...
Android
Oct 25, 2021
Frequently fails without notification of reason. Reinstall required multiple times.
iOS
Oct 25, 2021
Latest update switched position of buttons
The accept button and deny button have switched sides. I keep accidentally hitting the deny button from muscle memory
Android
Oct 24, 2021
It doesn't send the codes. I lost my Instagram account.
Android
Oct 24, 2021
Lousy! I lost my Instagram account because the app didn't provide the codes after I formatthe Cel unintentionally.
Duo Mobile - Product Description
Duo Mobile works with Duo Security's two-factor authentication service to make logins more secure. The application generates passcodes for login and can receive push notifications for easy, one-tap authentication on your iPhone, iPad, or Apple Watch.

Additionally, you can use Duo Mobile to manage two-factor authentication for other application and web services that make use of passcodes.

Note: For Duo accounts, Duo Mobile needs to be activated and linked to your account before it will work. You will receive an activation link as part of Duo's enrollment process. You may add third-party accounts at any time.

License agreements for third-party Open Source libraries used in Duo Mobile can be found at https://www.duosecurity.com/legal/open-source-licenses.
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