41
poor

MY EE | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
20 Points Past 7 Days
Category: Utilities
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
80%
Android
437 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
107 Reports
User Feedback
20%
iOS
107 Reports
80%
Android
437 Reports
MY EE - Latest Quality Issues
Android
Mar 26, 2024
On a new contract, received a new smart hub, trying to access wifi controls via the app but fails, error message says failed to update. Scanning wifi qr code crashes the app. Terrible experience, never had these issues in setting up in the past EE response to my comment advising using social media for support and then calling as a secondary measure sounds weird, social media is not the right place for getting support. My new contract with EE is not off to a good start!
iOS
Mar 26, 2024
Pretty much worthless - needs to be deleted from AppStore
Trying to set up a subscription for a pay as you go SIM. The app allows you to top up your credit, but not set up a subscription. Looking at the reviews, it is a long running problem that they haven't even attempted to fix in months. If they aren't going to fix it then they may as well just delete the app from the AppStore as it is worthless to me without this functionality
Android
Mar 26, 2024
Visits to Ee shop, dozens of phone calls, posting on Facebook EE page, Messenger, Chat etc etc... Cannot link broadband and mobile account. Finally got on the EE app for broadband alone...but nothing works despite linking to hub etc... Cannot control devices, see what's using my WiFi etc...and so it goes on. Yes, I have contacted customer services...I've been promised phone calls.. sometimes they do ring, other times you sit just waiting and waiting Something is seriously wrong
iOS
Mar 26, 2024
Disaster
Absolute disaster, won't let you manage WiFi or the router every time you click on it fails and says try again! Contact EE and they say we are working on it try again in 7 days!? A company of this size can't even fix the app and allow you access to your own router!?
Android
Mar 27, 2024
Fixed my problem it was been you put how much data to send over but it should be automatically done
Android
Mar 27, 2024
Terrible. Cannot acsess my account 😒
Android
Mar 27, 2024
Can't gift data this time, had to call EE again!
Android
Mar 27, 2024
Has to be the worst app ever. Just nothing works
Android
Mar 27, 2024
Don't use Facebook or Twitter. It's my device actually with a ee contract. Small ram 🐏 two gb probably, and it's lagging with all Google apps and games. Actually it's worse with certain games. Totally rubbish, and I'm cancelling when the contract is up this September. With ee contracts, got too many anyway. As one of your sales people in Wolverhampton changed all my contracts which I didn't want to do. I'm complaining.
MY EE - Product Description
THE NEW MY EE APP
One little tap for complete control and all the help you need
When life’s moving fast, you need a super-speedy way to manage your account and get help. And with the all-new My EE app, you’ve got just that. It gives you the power to look after your EE account, quickly and easily. It gives you a more personalised experience and it’s got a brand new look and design that makes it easier to find what you need the second you log-in.
Looking for something new? The My EE app makes it easy to find the best deal that suits you, understand when you are eligible to upgrade and you’ll enjoy personalised exclusive deals and offers. Our rewards hub has awesome perks and the chance to win money-can’t-buy experiences, you don’t want to miss out!
Welcome to the new My EE app, the simple way to manage your account and get help pronto.

Here’s more on what you can do;

On pay monthly?
-Check your data in a whizz or share it with someone on your account
-View your bills and see itemised billing
-Stay on top of extra charges
-View your allowances and add-ons
-Check out our Rewards hub for all those lovely little extras
-Get add-ons, including data add-ons. Handy!

On pay as you go?
-Check your data in a whizz
-View your pack in a blink
-Track your Free Boosts
-Check your balance on the go

If you do have any questions or need help, please go to https://community.ee.co.uk/

Make your life easier and get downloading.
Want to improve your unitQ Score by 20% within 30 days?
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