45
poor

eero home wifi system | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
24 Points Past 7 Days
Category: Lifestyle
Work at eero LLC? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at eero LLC? Unlock additional insights
Android unitQ Score
Android User Feedback
59%
Android
45 Reports
iOS unitQ Score
iOS User Feedback
41%
iOS
31 Reports
User Feedback
41%
iOS
31 Reports
59%
Android
45 Reports
eero home wifi system - Latest Quality Issues
iOS
Nov 30, 2022
Continually says “lost connection”
The app keeps saying I lost connection, but my network is fine.
Android
Dec 2, 2022
Not all eero models support PPPoE . Production capabilities does not match help pages which makes it very difficult to understand why some options are not showing in configuration. Initial setup got stuck in internet settings and will not complete. Firmware update cam be done only if device was connected to another router.
Android
Dec 3, 2022
Doesn't connect to Alexa...insists on going to USA site for Amazon login rather than co.uk
Android
Dec 4, 2022
Stuck on looking for devices for eternity (1+ hours now). A 6+ 3-pack Black Friday purchase gone wrong. Looks like no engineers test their code and their QA team is non-existent. Tried multiple resets/power cycles. Sigh. Had to use iPhone version... Which is a so much nicer experience. Then I tried to edit settings back on Android...hot garbage. I can't get it to save and reboot after saving. Had to go back to iPhone and guess what, it worked just fine. I got lucky since SO had an iPhone.
Android
Dec 4, 2022
I've been an eero customer for over 4 years now, and it feels like the service they've been providing has gotten worse since I joined in October of 2018. Initially my eero 5 pros were rock-solid, and the app ran smoothly. I didn't like having "premium" features locked behind a paywall, but it was only $3 monthly. Now that tier is gone, and there's only $10 monthly and $100 annual plans. The app is buggy, lags, and needs frequent reboots. Don't get me started on their "new" pro 6 routers.
Android
Dec 4, 2022
App wouldn't connect to any of the eero devices on my s22. Had to use my wife's iPhone to set up the network.
iOS
Dec 5, 2022
Nightmare
This is my worst nightmare. Another monthly bill where you have to pay for features. I'm positive at the cost of the router that Amazon doesn't need to recoup this with micro transactions. Buy a Linksys
Android
Dec 5, 2022
The app won't recognise the same verification code I was sent multiple times and now I can't set up my WiFi without using an existing Amazon account. Thanks Eero.
Android
Dec 5, 2022
You cannot change much in the app and I think you should be able to change your wifi channel. The main reason for my one star is that my eero mesh network does not allow Nintendo Switch to connect over 5ghz network.
eero home wifi system - Product Description
The eero app allows you to easily set up and manage your eero WiFi system (sold separately).
 
The world’s first home WiFi system, eero blankets your home in fast, reliable WiFi. eero stays new and gets better with frequent software updates, improving performance, while also bringing new features and security improvements. It’s simple to setup and easy to manage. With a network that expands as far as you need, you’ll finally be able to stream, work, and play, from every corner of your home — and from the backyard, too. 
 
eero features:
- Setup in under 10 minutes
- Automatic updates with new features, performance improvements, and the latest security standards
- View and manage your network from anywhere
- Easily and securely share your network with guests
- Schedule or pause internet access to manage screen time
- Block devices from using your network 
- eero Secure - a subscription service that includes advanced security, additional parental controls, and VIP access to our team of WiFi experts
 
We want to hear your feedback. For any feature requests or thoughts on how we can improve, reach out at support@eero.com.
 
eero is currently only available for purchase in the US and this app requires a US phone number to create an account.

By using this app, you agree to eero’s Terms of Service (https://eero.com/legal/tos) and Privacy Policy (https://eero.com/legal/privacy).
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners